21 Support Officer jobs in Nigeria
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 4 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
0
Technical Customer Support Officer
Estuary Business Solution Ltd
Posted 6 days ago
Job Viewed
Job Description
You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This advertiser has chosen not to accept applicants from your region.
1
Field Support Officer
Abeokuta, Ogun
Dexnova consulting limited
Posted 2 days ago
Job Viewed
Job Description
Position: Field Support Officer
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
This advertiser has chosen not to accept applicants from your region.
2
Field Support Officer
Uyo, Akwa Ibom
Dexnova consulting limited
Posted 5 days ago
Job Viewed
Job Description
Candidates from the following locations are strongly advised to apply:
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
This advertiser has chosen not to accept applicants from your region.
3
IT Support Officer
50001 Rivers, Rivers
Cen Global Services Limited
Posted 27 days ago
Job Viewed
Job Description
We are seeking a skilled and reliable IT Support Officer for our client in Port Harcourt. The successful candidate will be responsible for offering day-to-day technical support, maintaining IT systems and infrastructure, and ensuring seamless operation of technology services within the organization.
Key Responsibilities:
· Provide first-line technical support to staff and troubleshoot IT-related issues
· Set up, install, and maintain computer hardware, software, and peripherals
· Manage user accounts, access rights, and system configurations
· Monitor and maintain local networks and ensure optimal performance
· Support data backup procedures and assist in disaster recovery plans
Requirements· Bachelor’s degree in Information Technology, Computer Science, or a related discipline
· Minimum of 1–3 years’ experience in a similar IT support role
· Good knowledge of operating systems, networking, and IT hardware
· Ability to diagnose and resolve basic technical issues promptly
This advertiser has chosen not to accept applicants from your region.
4
Technical Support officer (Mechanical /Electrical)
Lagos, Lagos
Imagelinks West Africa Ltd
Posted 20 days ago
Job Viewed
Job Description
- Work with the project engineer to supervise and monitor the maintenance and repair of extinguishers and equipment and ensure that the - maintenance and repair work is carried out promptly and efficiently.
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
This advertiser has chosen not to accept applicants from your region.
5
Data & Research Support Officer
Abuja, Abuja Federal Capital Territory
Mecer Consulting Limited
Posted 2 days ago
Job Viewed
Job Description
Qualifications:
Strong proficiency in data mining, analysis, and interpretation. br>Excellent report writing and presentation skills.
High level of computer literacy, with solid knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
Bachelor’s degree in Economics, Statistics, or a related field. < r>Ability to translate data insights into actionable recommendations.
Strong proficiency in data mining, analysis, and interpretation. br>Excellent report writing and presentation skills.
High level of computer literacy, with solid knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
Bachelor’s degree in Economics, Statistics, or a related field. < r>Ability to translate data insights into actionable recommendations.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
7
Customer service Rep
LEAPSOFT
Posted 6 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
9