365 Support Officer jobs in Nigeria

Today

Port Harcourt & Rivers State Full Time

Construction NGN 75, ,000 Negotiable

Easy Apply

We are looking for an IT Support Officer with an excellent track record to ensure that company's computer software and hardware remain functional and accessible for all your employees, get new employees up and running on the software they need to complete their assigned job duties and ensure smooth IT operations within the organization.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Provide training to employees on how to use computer systems and software effectively
• Maintain computer systems and software to ensure they are running smoothly
• Troubleshoot and resolve technical issues that arise with computers or software
• Implement security measures to protect computer systems from viruses and unauthorized access
• Manage the organization's database and ensure data backups are made on a regular basis
• Help users with computer-related problems and offer advice on how to use software or hardware appropriately
• Test and evaluate new hardware and software to determine if they are suitable for the organization
• Generate sign-ins for new hires during the onboarding process
• Install new software and hardware drivers, and update existing ones as needed
• Update employees on the status of their service requests
  Log all service requests and update tickets as needed

Requirements:

• Bachelor's degree in computer science, computer engineering, information technology, or related field.
• 1-3 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of commonly used software, hardware, and applications.
• Ability to determine IT needs and train end-users.
• Proficiency in web design and development tools
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

Today

D

Lagos Full Time

Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Our client is an advanced fintech platform driving Africa's digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics.

We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa's growing digital economy.

Position : Field Support Officer

Locations :

• Benin

• Jakande (Lekki), Lagos state

• Surulere, Lagos state

• Festac/Badagry, Lagos state

• Ikorodu/Alapere/Ketu, Lagos state

• Ogun State (Ijebu-Ode, Abeokuta, Sagamu)

• Osun State

• Akwa Ibom (Uyo)

Delta state

Employment Type : Full-time

Responsibilities

• Deploy & Configure Terminals

• Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.

• Configure, test, and prepare terminals to ensure seamless operation in the field.

• Merchant Training & Support

• Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they're comfortable with hardware and software usage.

• On-Site & Remote Troubleshooting

• Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.

• Monitoring & Reporting

• Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.

• Document activity, support logs, and terminal status reports diligently.

• Consumables & Inventory Management

• Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.

• Compliance & Change Management

• Adhere to change control and compliance protocols.

• Ensure that all terminal updates, security patches, and device changes align with company policies.

Qualification:

Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)

Experience:

• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments

• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows

Skills:

• Strong knowledge of POS terminal hardware/software setup and diagnostics

• Excellent communication skills capable of explaining technical concepts simply

• Skilled in using smartphones, email, and web tools for real-time reporting

• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays

Nice-to-Haves:

• Experience in ACH switching, agency banking, or card issuing ecosystems

• Analytical mindset for terminal performance metrics and uptime optimization

Renumeration : #75,000

How to Apply

Interested candidates should submit their CV to with the subject line- Field Support Officer/Location.

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Job Title: Technology Infrastructure Support

Department: Technology & Innovation

Grade Level: Senior Analyst - Assistant Manager

Unit: Information Technology

Reports to (Title): Head, Technology & Innovation

The infrastructure support will be responsible for the strategic planning, design, implementation, and day-to-day management of NG Clearing's IT infrastructure across its data centre and user offices. The role ensures infrastructure security, availability, scalability, and performance, in alignment with business and regulatory requirements.

Core Responsibilities and Key Result areas

Infrastructure Management & Operations

§ Oversee the installation, configuration, and maintenance of physical and virtual infrastructure (servers, storage, network, backup, etc.)

§ Manage HP servers, FortiGate firewalls, Cisco switches, Forti WAF, and endpoint security (FortiClient).

§ Ensure optimal operation of the Manage Engine patch management system and Zabbix monitoring platform.

§ Maintain high availability and disaster recovery through Veeam Backup across both office sites.

Team & Vendor Management

§ Liaise with vendors, OEMs, and service providers for timely support, warranty, and SLA compliance.

§ Ensure proper documentation and change management practices across all infrastructure activities.

Security & Compliance

§ Implement and maintain infrastructure security policies in line with ISO 27001 standards and SEC/CBN guidelines.

§ Conduct regular reviews of firewall rules, patch levels, and configuration baselines.

§ Support audits, vulnerability assessments, and incident response processes.

Strategic Planning & Projects

§ Design and implement IT infrastructure strategies that support business continuity, scalability, and digital transformation.

§ Collaborate with application and innovation teams on infrastructure requirements for existing and future solutions.

§ Plan and execute infrastructure upgrades and migrations with minimal downtime.

Monitoring & Reporting

§ Utilize Zabbix and other monitoring tools to proactively detect and resolve issues.

§ Prepare regular infrastructure performance and risk reports for executive review.

Key Performance Indicators

§ Infrastructure Performance uptime

§ Security & Compliance SLA

§ Backup & Recovery success rate

§ Monitoring & Response of critical assets

§ Vendor & Asset Management SLA Compliance

§ User & Team Satisfaction SLA

Competencies

Soft Skill

§ Excellent leadership, problem-solving, and communication skills.

§ Strong documentation, planning, and project execution capabilities.

§ Ability to multitask and remain composed under pressure.

Technical Competencies

• Strong knowledge of networking (LAN/WAN), firewalls (FortiGate), switches (Cisco), Windows/Linux servers.

• Experience with endpoint security and patch management.

• Familiarity with hybrid infrastructure models, data centre standards, and enterprise backup (e.g., Veeam).

Behavioural Competencies

• Resilience and Tenacity

• Integrity

• Teamwork

• Responsiveness

• Administrative ability

• Listening ability and patience

Qualifications

Qualifications

Educational Qualifications

§ Bachelor's degree in computer science, Engineering, or related field.

Professional Qualifications

§ Relevant certifications such as CCNP, Fortinet NSE 4-7, Microsoft, or equivalent.

§ ITIL certification is an advantage.

Experience

• Minimum of 4 years progressive experience in IT infrastructure and operations.

• Hands-on experience with firewalls, switches, virtualization, backup, and enterprise monitoring tools

Today

Lagos Full Time

Energy & Utilities NGN 75, ,000

Easy Apply

Communication Office Organization

We are seeking a dynamic Admin support personnel to join our team. The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store.

• Minimum Qualification : High School (S.S.C.E)
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Maintain a clean and tidy showroom and office area.
• Warmly welcome all customers, attend to them, and keep records of their details
• Daily and weekly update of sales records, expense reports, and an inventory template with line manager supervision and operational data on the inventory sheet
• Manage the DC inventory and reporting with the e-Commerce.
• Executive to ensure timely replenishment of low stock, all-year-round availability of products, and no lost product.
• Promptly and constantly upload new products in the showroom and on e-commerce platforms (Jumia and Konga)within 48 hours of product availability
• Respond to all messages on Jumia and Konga platforms within 1 hour, during working hours, and not later than 12 hours after COB
• Shipping of ordered goods at the e-commerce partners' office within 24/48 hours of request cancellation of orders.
• Promptly collect all return orders
• Coordinate effective and timely delivery of goods to customers in cost-effective manners through logistics companies.
• Attending to clerical tasks, ensuring proper and accurate bookkeeping, and filing of the company's documents: invoices, goods receipts, waybills, and all administrative records.
  And any other task as assigned by your supervisor and management

Requirements:

• Educational background: O'Levels (SSCE, NECO, WAEC)
• Proven experience in a similar role and familiarity with inventory management software and tools.
• Microsoft Office Suite (Excel, Word, etc.) is an added advantage
• Strong organizational and multitasking skills, attention to detail and accuracy, excellent communication, and interpersonal skills.

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Reporting Line: Head, Payment Terminal Service Provider

Job Objective

The Business Support Officer will play a key role in supporting and enhancing the company's payment terminal service operations. This includes overseeing business intelligence services, providing operational support for banks and stakeholders, and ensuring efficient delivery of digital payment solutions across switching, issuing, and settlement processes.

Key Responsibilities

Project & Stakeholder Support

• Coordinate and track Directorate projects, ensuring timely delivery to agreed specifications.
• Act as a liaison between banks and internal stakeholders, ensuring operational issues are resolved within SLA.
• Support banks across services such as ATM operations, settlement and reconciliation, agency banking, disputes, issuer processing, and general operational escalations.

Business Intelligence & Data Analysis

• Collect and analyze industry and internal data to provide actionable insights.
• Manage and enhance the company's business intelligence portal to align with customer needs.
• Prepare performance monitoring reports and conduct trend analysis across business lines.
• Generate weekly, monthly, quarterly, and annual reports for banks, executive management, and board presentations.

Reporting & Insights

• Deliver key reports including ATM, POS, card issuing, agency transactions, settlement, and PTSP market share reports.
• Provide quarterly board-level updates and contribute to budget and strategic reviews.

Requirements

Job Requirements

• Education: Bachelor's degree in Accounting, Banking & Finance, Economics, Statistics, Business Administration, or Marketing.
• Experience: Minimum of 3 years post-NYSC experience in fintech, banking, payments, or related sectors.

Key Competencies

• Strong communication and relationship management skills.
• Advanced knowledge of Excel and data analysis tools.
• High initiative, problem-solving skills, and motivation.
• Excellent attention to detail and organizational skills.

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Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a "Third Party Service Provider" that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Locations: Aba - Abia, Onitsha - Anambra, Enugu & Owerri - Imo

Employment Type: Full-time

Duties / Responsibilities

• Coordinate with dispatch for daily appointments.
• Carry material and stage for installer at the customer's' premises.
• Guide, coordinate and oversee fellow installers.
• Assist with accessories and device collection from assigned stock pick up point as needed.
• Assist with the completion of tasks within allotted time frame
• Review paperwork with customers where needed.
• Wear all identification, safety and courtesy equipment at all times.
• Educate customers about benefits and up-sell to customers add on sales products
• Educate customers on the features and functionality of installed products
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• At times, crawl into small spaces, work in all climates and remain physically fit.
• Maintain installation tools and equipment in safe working order.
• Assist in the removal and installation of materials in customer's premises.
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• Provide Reports of Works done with the corresponding Time sheet for daily submission.

Requirements

• Minimum of High School Diploma, Trade School Diploma.
• 1 - 2 years of previous trade experience is a plus
• Degree in IT or Engineering (preferred)
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments.

Salary

N199,000 / Month.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position and Location as the subject of the email.

Lagos Full Time

Recruitment NGN 150, ,000

The Customer Support Officer provides timely and effective support to customers, resolving their queries, concerns, and issues via phone, email, chat, or other channels.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

Customer Inquiry Resolution:

• Respond to customer inquiries and resolve issues promptly.
• Provide accurate and helpful information about products or services.

Issue Escalation:

• Escalate complex issues to senior support staff or relevant teams.
• Ensure timely resolution of escalated issues.

Customer Relationship Building:

• Build positive relationships with customers.
• Ensure customer satisfaction and loyalty.

Product Knowledge:

• Stay up-to-date on product knowledge and features.
• Provide product information and troubleshooting assistance.

Reporting and Feedback:

• Track and report customer interactions and feedback.
• Provide insights to improve products, services, and support processes.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Proficient in customer support software and tools.
• Patient, empathetic, and customer-focused

Today

J

Rest of Nigeria (Yobe) Full Time

NGO, NPO & Charity Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

General information

Title: IT SUPPORT OFFICER

Location: YOBE

Duration: 10 MONTHS

Application deadline 4th March 2023

Number of positions 1

Advert Status Internal and external

Background information

Jireh Doo Foundation (JDF) is a National Non-government organization with over 19 years' existence and actively intervening in the humanitarian response in the Northeast and other parts of the country since 2013. JDF works in the following thematic areas.

• Improved response to the humanitarian needs of vulnerable people.
• Improved gender equality and livelihood support for persons at the community level of young persons, men, and women.
• Promotion of prevention and treatment in HIV and other health disease burden (Malaria, TB and Diarrhea).
• Promotion of protection programs for children and youth in Communities that encourages child development and Adolescent empowerment.
• Promoting good governance and policies
  Monitoring, Evaluation, Accountability learning and sharing of information on protection, livelihood support accessible through knowledge and information management.

Jireh Doo Foundation is therefore seeking candidates with a bachelor's degree or its equivalent and a minimum of two (2) years of experience working as an IT Specialist are encouraged to apply.

Duties And Responsibilities

The Information Technology Support officer shall be accountable on the following key areas:

• Network Management:
• Setup Office IT infrastructure, with support from the IT coordinator
• Manage network in all field offices
• Troubleshooting, ensuring an effective network connection and maintaining the entire local area network installed at the various field offices.
• Install, troubleshooting and maintain networked devices e.g., printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in the field offices.
  In consultation with the IT Coordinator, ensure that staff visiting from other field offices/country offices, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their stay

Hardware Support

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks and troubleshoot problems with assigned field offices.
• Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively
• Ensure all IT issues in all field offices are resolved in a timely manner.
• Perform IT hardware inventory update as necessary
• Telecommunications Management:
• Ensure the field offices have a functioning voice network (IP PBX). All devices are functioning and the service is cost effective.
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational.
  Ensure satellite phones are working and SIM cards are activated at all time.

Asset Management

• In collaboration with the assets team and the IT coordinator:
• Ensure good asset management at the various field offices through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative support teams
• Responsible to make sure that all assets (IT and office equipment) are correctly used
  Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment

Incident Management

• Providing first level support to all field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the IT coordinator
• Security and Backup:
• Keep the network and all computer systems safe, secure, and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the IT coordinator
  Ensure proper backup of all staff information, files, and folders.

Power Backup

• Monitor installation of independent power backup system (solar), for communications equipment in all field offices.
  Supervise regular maintenance of independent power backup system (solar).

Essential

Qualification and experience

Level of Education – Degree in Computer Science, Computer Engineering or related disciplines –

IT certifications included.

• At least 2 years working in a similar position.
• Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, troubleshooting and administering a Microsoft Windows-based (local area) network.
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including Windows 7, Windows 10, and Window 11, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Excellent organizational skills, including the ability to manage several tasks simultaneously; strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Communication & Interpersonal Skill Level – Excellent.
• Language Requirements – English – Excellent.
  Level of IT Expertise Required – Good.

Preferable

• Female candidates are preferred.
• Familiarity with Monitoring & Evaluation of projects in the BAY states.
  Candidates from Yobe state with proven experience and understanding of the local languages and context.

Knowledge, Skills, And Abilities

• Ability to prioritize and handle multiple tasks simultaneously.
• Advanced computer skills, including the ability to type quickly and to use Microsoft Office products, email, and the internet.
• Ability to maintain confidentiality for sensitive issues or projects and use judgement to execute duties and responsibilities.
• Sensitive to cultural differences and an understanding of the political and ethical issues
• Fluency in English and Hausa (written & spoken).
  Knowledge of health programs.

How To Apply

Applications should be in English and include the following attachment:

• An application letter in which you explain why you are interested in the position and how you meet the qualities and qualifications criteria.
• Concise and accurate CV. The CV should include information about your qualification, relevant training courses, Work experience, name and contact details of 3 relevant references.
  State the position for which you are applying as the subject of your application.

Please send your application letter, CV and Academic certificates all in a zip folder by email to by 4th March 2023, clearly indicating position name in the subject line. We thank applicants for their interest in the position, however; only shortlisted candidates will be

contacted.

NOTE: Candidates applying for the above position must note that Reference checks will be done especially on PSEA, Safeguarding and Job qualification/suitability.

THIS ROLE IS SUBJECT TO THE AVAILABILITY OF DONOR FUNDING

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Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Position: Operations Support Officer

Job Location: Ajah, Lagos

Key Responsibilities

• Support logistics activities, including inventory management, scheduling, and tracking of materials/equipment.
• Assist in procurement processes: vendor sourcing, quotation reviews, and purchase order preparation.
• Provide project coordination support by maintaining project documentation, progress tracking, and timely reporting.
• Handle administrative duties such as filing, correspondence, and record keeping.
• Liaise with internal teams and external stakeholders to ensure smooth operations.
• Prepare and analyze operational reports to support decision-making.
• Ensure compliance with company policies and operational standards.

Requirements

• Education: B.Sc./HND in Engineering, Business Administration, or a related field.
• Experience: 1–3 years of proven experience in operations, logistics, or procurement (engineering background is an added advantage).
• Strong organizational, multitasking, and communication skills.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Salary

N150,000 / Month. Slightly negotiable dependind on experience

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.