139 Support Coordinator jobs in Nigeria

Job Opening

TeamAce Limited: Our client, a reputable company in the energy and infrastructure sector, is looking to fill the role of:

Job Title: SERVICE COORDINATOR

Location: Port Harcourt

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Job Summary

As the Service Coordinator, you will be responsible for overseeing service delivery operations, coordinating field activities, and ensuring all projects are executed efficiently and safely. You will provide leadership, manage client interactions, and ensure compliance with industry standards.

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Responsibilities

• Plan, coordinate, and supervise field service activities and teams
• Ensure compliance with safety, quality, and operational standards
• Manage client communications and resolve service-related issues
• Prepare service reports and monitor operational performance

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Requirements

• B.Sc./HND in Engineering or related discipline
• 8–10 years' relevant experience in service coordination within the energy sector
• Strong leadership and organizational skills
• Excellent communication and problem-solving abilities

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Salary

• NGN 2,500,000 – NGN 3,500,000 Monthly Gross

Qualified and interested candidates should apply here:

Job Type: Full-time

Pay: ₦2,500, ₦3,500,000.00 per month

Cégünk fejlődésében és növekedésében nagy szerep jut a logisztikai részlegünknek, így most ezt a csapatunkat is szeretnénk bővíteni egy határozott fellépésű Rakodási koordinátorral.

Jelenleg az új, ősszel nyíló biatorbágyi raktárunkba keressük az új kollégánkat. A betanulás és a munkavégzés addig a Jászberényi úti központunkban történik, ahol minden szükséges tudást és támogatást megkapsz ahhoz, hogy magabiztosan vágj bele a közös munkába.

• Járművek kiadása, visszavétele, ellenőrzése
• Küldemények Expedíciós zónában való azonosítása, hiányzó küldemények keresése
• Expedíciós és rakodási terület rendjének és tisztaságának biztosítása
• Rakodási sorrend biztosítása, járművek ütemezése, parkolási rend betartatása
• Futárok indulásra kész állapotának ellenőrzése
• Futárok munkájának támogatása
• Járművek hűtési, takarítási jegyzőkönyvének elkészítése

• Min. 1 év koordinátori tapasztalatod van logisztikai vagy szállítási területen
• Rendelkezel "B" kategóriás jogosítvánnyal
• Magabiztosan kezeled a MS Office programokat
• Határozott, szervezett és rendszerben gondolkodó személyiség vagy
• Van tapasztalatod gépkocsivezetők irányításában
• Jó kommunikációs és problémamegoldó készséged van
• Nem okoz gondot a több műszakos és hétvégi munkavégzés

• Közvetlen hatással lehetsz a vállalat eredményeire – azonnal megvalósítjuk a jó ötleteket
• Versenyképes fizetés és korrekt, támogató vezetőség
• Cafeteria és egyéb céges juttatások
• Gyors fejlődési és előrelépési lehetőség
• A munkád valódi megbecsülése

MAIN FUNCTIONS

Manages tenant services and executes day to day operations ensuring that services are in compliance with company corporate expectations, loss prevention system, and applicable laws/regulations. Scope of tenant services may include mail/courier services, janitorial services, client work ticket management, office equipment services, reprographics, catering, vending, kitchen equipment services, conference/training rooms, recycling/sustainability programs. Daily interface/communication with all levels of business unit personnel to ensure service satisfaction, determine requirements and mobilize internal/external resources accordingly. Implement continuous improvement ideas to enhance service offering and cost effectiveness. May manage operations staff which could include: janitors, cafeteria workers etc. Position will receive support and direction.

SKILLS AND QUALIFICATIONS

Effective interpersonal skills and customer service. Problem solving abilities. Developed knowledge of real estate and or facility management disciplines.

Job Type: Contract

Contract length: 12 months

Pay: ₦50, ₦80,000.00 per day

Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers'? entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Position: Service Desk Coordinator

Job Location: Lagos

Role Summary

• Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units.
• This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities

• Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.
• Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.
• Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.
• Act as escalation point for complex user issues or complaints, including VIP user support.
• Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.
• Facilitate onboarding, training, and upskilling of service desk analysts.
• Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.
• Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.
• Lead daily huddles, incident trend reviews, and continuous improvement sessions.
• Support development and review of knowledge articles, SOPs, and escalation paths.
• Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Attributes & Requirements

• Education: Bachelor's degree in information technology, Computer Science, or related discipline.
• Experience: 5-7 years in IT support, with at least 2 years in a supervisory or lead role.
• Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.
• Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We Are Hiring

Job Role: Service Desk Coordinator

Industry: Technology

Role Summary:

Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units. This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities:

* Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.

* Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.

* Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.

* Act as escalation point for complex user issues or complaints, including VIP user support.

* Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.

* Facilitate onboarding, training, and upskilling of service desk analysts.

* Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.

* Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.

* Lead daily huddles, incident trend reviews, and continuous improvement sessions.

* Support development and review of knowledge articles, SOPs, and escalation paths.

* Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Job Attributes & Requirements:

* Education: Bachelor's degree in information technology, Computer Science, or related discipline.

* Experience: 5–7 years in IT support, with at least 2 years in a supervisory or lead role.

* Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.

* Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Apply Now:

Send your CV to using the job role as the subject.

Application Deadline: Friday, 22nd August 2025

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Sling is transforming customer messaging across Africa by providing affordable, scalable, and reliable communication solutions. From SMS and RCS to WhatsApp and beyond, we empower businesses to connect with their customers at scale.

We are looking for a Technical Support Specialist (Fully Remote) to join our fast-growing team. This role will be critical in ensuring seamless onboarding of sender IDs across multiple platforms, resolving downtime issues with providers, and managing tasks effectively using our GitHub issue board. You'll play a key role in delivering reliable messaging solutions for our clients—all from the comfort of your remote workspace.

Key Responsibilities

• Onboard new sender IDs on Truecaller, SMS, RCS, and WhatsApp.
• Monitor platform performance and report downtimes to providers promptly.
• Use GitHub issue board to track, manage, and close technical support tasks.
• Collaborate with internal teams to ensure smooth client onboarding and service delivery.
• Maintain detailed documentation of processes, issues, and resolutions.

Requirements

• Experience in technical support, telecommunications, or messaging platforms.
• Familiarity with Truecaller, SMS, RCS, and WhatsApp Business APIs is a plus.
• Strong organizational skills with the ability to manage multiple tasks via GitHub or similar tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet monthly targets.

How to Apply:
Interested applicants should send their CVs to

, clearly stating the role they are applying for in the subject line.

Application Deadline: 21st September 2025