414 Support Agent jobs in Nigeria

About Us: BrightStar Care is a leading provider of home healthcare services in the United States. We are expanding our business network globally and seeking a motivated and results-driven customer support agent based in Nigeria. This role involves serving as the first point of contact for clients providing timely and effective assistance and ensuring a positive customer experience for a U.S.-based healthcare services and other task as assigned by the Manager.

Job Summary

We are seeking a proactive and customer-focused Customer Support Agent to join our team.

The ideal candidate will serve as the first point of contact for customers, providing assistance through phone, email, chat, or other communication channels.

The role involves addressing inquiries, resolving complaints, guiding customers on product or service usage, and ensuring a positive customer experience.

The Customer Support Agent will also document interactions, escalate complex issues to the appropriate departments, and contribute to improving customer satisfaction and retention.

The ability to work effectively during U.S. Central Illinois Time Zone hours.

Successful candidates will receive training and mentorship to help them develop strong customer care skills while promoting solutions that make real impact in people's lives.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or social media.
• Provide accurate information about products, services, and company policies.
• Handle complaints, troubleshoot issues, and resolve customer concerns efficiently.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure their issues are fully resolved.
• Contribute to improving customer service processes by sharing insights and feedback.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Gather and report feedback from clients to help improve service delivery and product development.
• Stay informed about industry trends, competitor offerings, and regulatory changes in the healthcare space.
• Prepare and submit regular activity reports, forecasts, and pipeline updates.
• Ensure a high level of customer satisfaction through continuous engagement and customer support.

Qualifications & Skills:

• Bachelor's degree or equivalent work experience (preferred but not always required).
• Previous experience in customer service or a related role is an advantage.
• Excellent communication skills—both written and verbal.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using customer support software, CRM systems, or helpdesk tools.
• Patience, empathy, and a positive attitude towards handling customer concerns.
• Ability to work independently as well as part of a team.

Skills & Attributes:

• Strong communication and interpersonal skills.
• Fluent and clearly articulate
• Ability to learn quickly and understand healthcare products/services.
• Persuasive, confident, and target-driven mindset.
• Energetic, target-driven mindset and able to own and drive business
• Good presentation and negotiation abilities.
• Tech-savvy with basic knowledge of Microsoft Office tools; familiarity with CRM software is a plus.
• Self-motivated and able to work independently in a remote or field-based role.
• Availability to work during U.S. Central Illinois Time Zone hours.

Working Conditions:

• This is a fully remote position with a structured work schedule aligned to U.S. Central Time (CST), Monday through Friday, 8:00 AM to 4:00 PM CST.including weekends Saturday and Sundays
• Candidates must be able to work and remain responsive during standard U.S. business hours, regardless of location.
• A quiet, professional home office setup with reliable high-speed internet is required. (Must have a personal computer)
• Daily work is conducted through digital platforms including video conferencing, cloud storage, email, and CRM tools.
• No travel is required. All job duties, including credentialing, referrals, and client interactions, are performed remotely.

Benefits:

• Opportunity to work and grow with a globally recognized organization.
• Professional growth and development through training and support.
• Flexible remote work schedule aligned with Central Illinois Time Zone.

Job Type: Full-time

Pay: ₦200, ₦250,000.00 per month

Education:

• Undergraduate (Preferred)

Experience:

• Healthcare: 3 years (Required)

Language:

• English (Required)

Location:

• Lagos (Required)

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients' needs. We have a proven track record of providing excellent services that impact our clients' businesses.

We are recruiting to fill the position below:

Job Position: FTTH Backend Support Agent

Job Location: Lagos

Employment Type: Full-time

Job Description

• We're seeking highly skilled backend agents to join our FTTH Operations team to provide L2 technical support for all home broadband escalations.
• As a key member of our team, you'll be responsible for ensuring highest quality of user experience through proactive and reactive maintenance.
• Your expertise will help drive customer satisfaction and loyalty by delivering exceptional broadband experience.

Responsibilities

• Serve as the L2 support for home broadband quality issues, providing technical expertise and resolving complex problems.
• Escalate and follow up on pending network and IT issues with the respective departments.
• Work closely with customer management team to support with backend customer issue troubleshooting and resolution
• Collaborate with internal teams to drive quality initiatives and improve overall customer experience.
• Install, troubleshoot, and maintain fiber optic cables and ONTs to ensure proper function and alignment.
• Provide quality customer service, interact with clients, and understand their needs to ensure customer satisfaction.
• Conduct site surveys to identify customers' Wi-Fi extender needs and installation methods.
• Enforce quality control on provisioning, structured cabling, ONT installations and Wi-FI Surveys and all related home activities.
• Oversee and execute onsite fault resolution, troubleshooting, and maintenance activities for FTTx customer's home network in compliance with standard operating procedures (SoP) and SLA.
• Responsible for dashboard monitoring to identify and fix issues before becoming major escalation
• Prepare routine reports on home network performance, fault resolution and installations as may be necessary.

Requirements

• Strong technical background in FTTH networks and broadband technologies.
• 2-3 years of experience in telecommunications, fiber optics, or a related field.
• Proficient in utilizing NMS for network administration and troubleshooting.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Fiber Optic Association (FOA) certification or similar certifications will be an added advantage.

Method of Application

Interested and qualified candidates should send CV to: using the Job Position as subject of the mail.

Today

T

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

About Us

At TalentPop, we believe customer support is more than just answering questions — it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
  Opportunities to grow with us as we scale

What We're Looking For

• Excellent written and spoken English communication skills
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
  Team-oriented with a strong work ethic and attention to detail

What You'll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
  A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code: CS

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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Company Description

JPIL Telecommunications Ltd specializes in telecommunications services and offers both B2C and B2B solutions. We provide a comprehensive suite of services, including energy deregulation campaigns to help clients navigate energy markets. Our expertise in performance-based marketing models ensures clients achieve their objectives efficiently. Additionally, we excel in direct marketing and engagement solutions and manage both inbound and outbound calls professionally. Our dedicated team delivers high-quality, results-driven solutions that support our clients' business growth.

Role Description

This is a full-time on-site role for a Telesales and Customer Support Agent, located in Asaba. The agent will be responsible for handling inbound and outbound calls, providing excellent customer service, managing customer inquiries, and troubleshooting issues. Day-to-day tasks include achieving customer satisfaction through effective communication and support, resolving concerns in a timely manner, and contributing to sales campaigns. The agent will also engage in direct marketing efforts and maintain detailed records of customer interactions.

Qualifications

• Strong Customer Support and Customer Service skills
• Excellent Communication and Customer Satisfaction skills
• Proficiency in Troubleshooting common customer issues
• Previous experience in telecommunications or related fields is a plus
• Ability to work effectively in a team and handle multiple tasks
• High school diploma or equivalent; additional training or certification in telecommunications or customer service is advantageous
• Proficient in CRM software and general PC skills

Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, we'd love to meet you

We're a trusted partner helping businesses communicate, collaborate, and grow. We're looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.

What You'll Do

• Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.
• Handle moves, adds, changes, and account maintenance for client systems.
• Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.
• Deliver outstanding customer service via phone, email, and ticketing platforms.
• Escalate complex issues to Tier 2/3 support teams when needed.
• Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.
• Participate in a rotational on-call schedule (with paid coverage).

What We're Looking For

• Hands-on VoIP experience is required: You've worked with VoIP platforms and know how to troubleshoot and configure them.
• Customer service expertise: You remain calm, positive, and solution-oriented when assisting clients.
• Strong problem-solving skills: You can diagnose issues quickly and apply practical solutions.
• Detail-oriented mindset: You take pride in accuracy and thoroughness.
• Positive, team-first attitude: Eager to learn, collaborate, and support client success.
• Available to work EST

Why Join Us?

• Be part of a growing technology company that values innovation, teamwork, and client success.
• Gain hands-on experience with cutting-edge VoIP technologies.
• Opportunities for career growth and skill development in tech support and beyond.
• Competitive compensation, paid on-call shifts, and a collaborative culture.

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Sling is transforming customer messaging across Africa by providing affordable, scalable, and reliable communication solutions. From SMS and RCS to WhatsApp and beyond, we empower businesses to connect with their customers at scale.

We are looking for a Technical Support Specialist (Fully Remote) to join our fast-growing team. This role will be critical in ensuring seamless onboarding of sender IDs across multiple platforms, resolving downtime issues with providers, and managing tasks effectively using our GitHub issue board. You'll play a key role in delivering reliable messaging solutions for our clients—all from the comfort of your remote workspace.

Key Responsibilities

• Onboard new sender IDs on Truecaller, SMS, RCS, and WhatsApp.
• Monitor platform performance and report downtimes to providers promptly.
• Use GitHub issue board to track, manage, and close technical support tasks.
• Collaborate with internal teams to ensure smooth client onboarding and service delivery.
• Maintain detailed documentation of processes, issues, and resolutions.

Requirements

• Experience in technical support, telecommunications, or messaging platforms.
• Familiarity with Truecaller, SMS, RCS, and WhatsApp Business APIs is a plus.
• Strong organizational skills with the ability to manage multiple tasks via GitHub or similar tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet monthly targets.

How to Apply:
Interested applicants should send their CVs to

, clearly stating the role they are applying for in the subject line.

Application Deadline: 21st September 2025