43 Support jobs in Nigeria
IT Support Specialist
Lagos, Lagos
BLAKSKILL LIMITED
Posted 22 days ago
Job Viewed
Job Description
Position: IT Support Specialist
Industry: Information Technology (IT) and Telecoms Business Services br>Location: Ikoyi, Lagos, Nigeria
Job Type: Full-Time
Budget: Open to Negotiation
Job Description (Summary)
As an IT Support Specialist, you will handle troubleshooting across hardware, software, and network domains, respond to support inquiries through various channels, and play a vital part in enhancing user experience. Your contribution will be critical in ensuring high levels of customer satisfaction and maintaining operational excellence.
Diagnose and resolve a range of hardware, software, and basic network issues.
Provide responsive and empathetic support to users via phone, email, live chat, and in-person.
Document issues and resolutions thoroughly using support tools such as Zendesk, Jira, or similar ticketing systems.
Escalate complex or unresolved problems to senior technical teams, accompanied by detailed diagnostics and reports.
Assist with the configuration and installation of operating systems, software applications, and IT hardware (e.g., printers, mobile devices, desktops).
Conduct user training sessions and offer guidance on technical tools and best practices.
Monitor IT systems for disruptions and perform routine maintenance tasks to ensure uptime and reliability.
Stay informed on the latest technology trends and updates relevant to the organization’s IT environment. < r>Collaborate with cross-functional teams including product, development, and customer service to improve internal processes and user satisfaction.
Required Qualifications & Experience
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Strong proficiency in operating systems: Windows, macOS, and Linux.
Solid understanding of basic networking principles (e.g., TCP/IP, DNS, Wi-Fi configurations).
Experience using remote support tools such as TeamViewer, AnyDesk, or similar platforms.
Familiarity with support ticketing and tracking systems (e.g., Zendesk, Jira).
Competence in hardware troubleshooting for desktops, laptops, mobile devices, and peripherals.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving capabilities.
Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment.
A service-oriented mindset and a genuine interest in helping others succeed.
Industry: Information Technology (IT) and Telecoms Business Services br>Location: Ikoyi, Lagos, Nigeria
Job Type: Full-Time
Budget: Open to Negotiation
Job Description (Summary)
As an IT Support Specialist, you will handle troubleshooting across hardware, software, and network domains, respond to support inquiries through various channels, and play a vital part in enhancing user experience. Your contribution will be critical in ensuring high levels of customer satisfaction and maintaining operational excellence.
Diagnose and resolve a range of hardware, software, and basic network issues.
Provide responsive and empathetic support to users via phone, email, live chat, and in-person.
Document issues and resolutions thoroughly using support tools such as Zendesk, Jira, or similar ticketing systems.
Escalate complex or unresolved problems to senior technical teams, accompanied by detailed diagnostics and reports.
Assist with the configuration and installation of operating systems, software applications, and IT hardware (e.g., printers, mobile devices, desktops).
Conduct user training sessions and offer guidance on technical tools and best practices.
Monitor IT systems for disruptions and perform routine maintenance tasks to ensure uptime and reliability.
Stay informed on the latest technology trends and updates relevant to the organization’s IT environment. < r>Collaborate with cross-functional teams including product, development, and customer service to improve internal processes and user satisfaction.
Required Qualifications & Experience
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Strong proficiency in operating systems: Windows, macOS, and Linux.
Solid understanding of basic networking principles (e.g., TCP/IP, DNS, Wi-Fi configurations).
Experience using remote support tools such as TeamViewer, AnyDesk, or similar platforms.
Familiarity with support ticketing and tracking systems (e.g., Zendesk, Jira).
Competence in hardware troubleshooting for desktops, laptops, mobile devices, and peripherals.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving capabilities.
Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment.
A service-oriented mindset and a genuine interest in helping others succeed.
This advertiser has chosen not to accept applicants from your region.
0
IT Support
Lagos, Lagos
Ascentech Services Limied
Posted 23 days ago
Job Viewed
Job Description
Urgently Hiring!
br>Job Title: IT Support
Location: Festac, Lagos
Salary: ₦100,000 < r>
Job Summary:
We are seeking a proactive and technically skilled IT Officer to join our team. The ideal candidate will be responsible for the day-to-day maintenance of computer systems, internet connectivity, and CCTV operations within the organization. This role is essential in ensuring the smooth running of our IT infrastructure and providing timely support when needed.
Key Responsibilities:
Perform regular maintenance and troubleshooting of computer systems and hardware.
Manage internet connectivity, ensuring stable and secure network access.
Monitor, maintain, and troubleshoot the CCTV system for optimal performance and security.
Provide basic technical support and training to staff as needed.
Ensure software updates, antivirus protection, and data backups are in place and functioning.
Liaise with external service providers (internet, CCTV, etc.) when necessary.
Maintain inventory of IT assets and ensure proper documentation of repairs and replacements.
Support other IT-related functions as assigned by management.
Requirements:
Proven experience in IT support or a similar role.
Solid understanding of computer hardware, software, and networking.
Hands-on experience managing CCTV systems and internet infrastructure.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and problem-solving skills.
OND/HND/BSc in Computer Science, Information Technology, or a related field is preferred.
br>Job Title: IT Support
Location: Festac, Lagos
Salary: ₦100,000 < r>
Job Summary:
We are seeking a proactive and technically skilled IT Officer to join our team. The ideal candidate will be responsible for the day-to-day maintenance of computer systems, internet connectivity, and CCTV operations within the organization. This role is essential in ensuring the smooth running of our IT infrastructure and providing timely support when needed.
Key Responsibilities:
Perform regular maintenance and troubleshooting of computer systems and hardware.
Manage internet connectivity, ensuring stable and secure network access.
Monitor, maintain, and troubleshoot the CCTV system for optimal performance and security.
Provide basic technical support and training to staff as needed.
Ensure software updates, antivirus protection, and data backups are in place and functioning.
Liaise with external service providers (internet, CCTV, etc.) when necessary.
Maintain inventory of IT assets and ensure proper documentation of repairs and replacements.
Support other IT-related functions as assigned by management.
Requirements:
Proven experience in IT support or a similar role.
Solid understanding of computer hardware, software, and networking.
Hands-on experience managing CCTV systems and internet infrastructure.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and problem-solving skills.
OND/HND/BSc in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 20 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
2
Customer service
Lagos, Lagos
HYT CONSULTING
Posted 23 days ago
Job Viewed
Job Description
Customer Relations Executive
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Volunteer
Lagos, Lagos
OnIt Innovations Limited
Posted 16 days ago
Job Viewed
Job Description
We are looking for a tech-savvy and proactive Technical Support Volunteer to provide first-line support to users, team members, and program participants across our platforms. From basic troubleshooting to helping learners navigate BlueVarsity, you’ll play a key role in ensuring a smooth digital experience for all stakeholders.
br>Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
br>Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
This advertiser has chosen not to accept applicants from your region.
4
Logistics/Operations Support
Lagos, Lagos
MSHELHOMES LAGOS
Posted today
Job Viewed
Job Description
Job Summary:
Mshel Homes is looking for a reliable and organized Logistics Officer to manage company vehicles and support daily operational tasks. The ideal candidate will ensure smooth movement of vehicles, proper maintenance scheduling, and provide administrative support to the operations team. br>
Key Responsibilities:
versee the scheduling, maintenance, and proper use of company vehicles
Track fuel usage, mileage, and maintenance records
Coordinate drivers’ daily routes and assignments < r> E sure all vehicles are roadworthy and documents (insurance, papers) are up to date
Support the operations team with logistics planning and execution
Monitor delivery and movement schedules to ensure efficiency
Prepare weekly reports on vehicle and logistics activities
Requirements:
Minimum of OND/HND in any related field
1–2 years experience in logistics, fleet, or operations role < r> G od knowledge of Lagos roads and traffic laws
Strong attention to detail and organizational skills
Ability to work with minimal supervision
Basic proficiency in Microsoft Excel and Google Sheets is a plus
Mshel Homes is looking for a reliable and organized Logistics Officer to manage company vehicles and support daily operational tasks. The ideal candidate will ensure smooth movement of vehicles, proper maintenance scheduling, and provide administrative support to the operations team. br>
Key Responsibilities:
versee the scheduling, maintenance, and proper use of company vehicles
Track fuel usage, mileage, and maintenance records
Coordinate drivers’ daily routes and assignments < r> E sure all vehicles are roadworthy and documents (insurance, papers) are up to date
Support the operations team with logistics planning and execution
Monitor delivery and movement schedules to ensure efficiency
Prepare weekly reports on vehicle and logistics activities
Requirements:
Minimum of OND/HND in any related field
1–2 years experience in logistics, fleet, or operations role < r> G od knowledge of Lagos roads and traffic laws
Strong attention to detail and organizational skills
Ability to work with minimal supervision
Basic proficiency in Microsoft Excel and Google Sheets is a plus
This advertiser has chosen not to accept applicants from your region.
5
Business Support Adminsitrator
Estuary Business Solution Ltd
Posted 26 days ago
Job Viewed
Job Description
We are looking for a dedicated and efficient Business Support Administrator to join our team. You will provide accurate, effective and efficient administrative, technical and financial supports to all departments. The ideal candidate should have strong organizational, numerical and analytical skills, attention to details and the ability to work independently.
Responsibilities: br>• Assist with day-to-day administrative tasks, including filing, data entry, and record-keeping. < r>• rovide business support to managers and employees as needed. < r>• M naging relationships with external vendors for services like cleaning, security, and maintenance, including negotiating contracts and ensuring timely and satisfactory completion of work < r>• T create and maintain work procedures to ensure consistency. < r>• T be responsible for accurately raising and paying invoices in a timely manner. < r>• A alysis and reconciliation of the General Ledger on a monthly/yearly basis < r>• O der office supplies and maintain inventory levels. < r>• O erseeing the upkeep and repair of the facility's physical assets, including buildings, equipment and systems < r>• R sponsible for the efficient management and coordination of a company's vehicles and drivers. < r>• M naging facility-related expenses, including utility costs, maintenance budgets, and procurement of necessary supplies. < r>• E suring compliance with all relevant health and safety regulations, implementing emergency preparedness procedures, and maintaining a safe working environment < r>• A sist with project management tasks, such as tracking deadlines and deliverables. < r>• M nage calendars, schedule appointments, and coordinate meetings. < r>• P epare and distribute correspondence, memos, and reports. < r>• C ordinate travel arrangements and accommodations for staff. < r>• A sist with event planning and coordination. < r>• P rform other administrative duties as assigned. < r>Qualifications and Requirements:
• H D/BSc holders < r>• P oven experience as Business Administrative Support or in a similar role. < r>• S rong organizational and time management skills. < r>• S rong analytical and numerical skills < r>• P oficiency in Microsoft Office Suite. < r>• E cellent communication and interpersonal abilities. < r>• A ility to multitask and prioritize tasks effectively. < r>• A tention to detail and accuracy. < r>• A ility to work independently with minimal supervision.
Responsibilities: br>• Assist with day-to-day administrative tasks, including filing, data entry, and record-keeping. < r>• rovide business support to managers and employees as needed. < r>• M naging relationships with external vendors for services like cleaning, security, and maintenance, including negotiating contracts and ensuring timely and satisfactory completion of work < r>• T create and maintain work procedures to ensure consistency. < r>• T be responsible for accurately raising and paying invoices in a timely manner. < r>• A alysis and reconciliation of the General Ledger on a monthly/yearly basis < r>• O der office supplies and maintain inventory levels. < r>• O erseeing the upkeep and repair of the facility's physical assets, including buildings, equipment and systems < r>• R sponsible for the efficient management and coordination of a company's vehicles and drivers. < r>• M naging facility-related expenses, including utility costs, maintenance budgets, and procurement of necessary supplies. < r>• E suring compliance with all relevant health and safety regulations, implementing emergency preparedness procedures, and maintaining a safe working environment < r>• A sist with project management tasks, such as tracking deadlines and deliverables. < r>• M nage calendars, schedule appointments, and coordinate meetings. < r>• P epare and distribute correspondence, memos, and reports. < r>• C ordinate travel arrangements and accommodations for staff. < r>• A sist with event planning and coordination. < r>• P rform other administrative duties as assigned. < r>Qualifications and Requirements:
• H D/BSc holders < r>• P oven experience as Business Administrative Support or in a similar role. < r>• S rong organizational and time management skills. < r>• S rong analytical and numerical skills < r>• P oficiency in Microsoft Office Suite. < r>• E cellent communication and interpersonal abilities. < r>• A ility to multitask and prioritize tasks effectively. < r>• A tention to detail and accuracy. < r>• A ility to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
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6
Program Support Volunteer
Abeokuta
Global Rights
Posted 3 days ago
Job Viewed
Job Description
Position: Program Support Volunteer
Based: Abeokuta, Ogun State br>Deadline: July 18, 2025
Global Rights is an international human rights capacity-building non-governmental organization (NGO). Global Rights was founded in Washington DC, USA in 1978 with the name International Human Rights Law Group and changed its name to Global Rights: Partners for Justice in 2003 at its 25th anniversary. Global Rights works with local activists in Africa, Asia, and Latin America to promote and protect the rights of marginalized populations. We provide technical assistance and training to enable local partners document and expose human rights abuses, conduct community outreach and mobilization, advocate for legal and policy reform, and provide legal and paralegal services.
Key Responsibilities:
The Volunteer will support the organization's efforts to improve the regulatory environment for Civil Society Organizations (CSOs) in Nigeria, especially in project states.
Conducting a power mapping of the state legislature to identify key influencers, potential sponsors of legislation, and potential opponents.
dentifying and engaging with CSOs/CBOs in the assigned state.
Disseminating strategic communications related to the project.
Collecting data on the CSO regulatory framework in the assigned state.
Promoting the CSO ranking dashboard among relevant stakeholders.
Participating in legislative advocacy efforts to harmonize the CSO regulatory framework in the assigned state.
Performing other assigned tasks related to the project.
Qualifications:
Bachelor's degree in a related field, such as public policy, political science, or law.
Strong interest in human rights and social justice issues.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Familiarity with the Nigerian political landscape and civil society organizations.
Strong attention to detail and ability to multitask.
Global Rights is an equal opportunity employer and actively seeks a diverse pool of applicants, including persons living with disability. Women are highly encouraged to apply.
Please note that only short-listed candidates will be contacted.
Based: Abeokuta, Ogun State br>Deadline: July 18, 2025
Global Rights is an international human rights capacity-building non-governmental organization (NGO). Global Rights was founded in Washington DC, USA in 1978 with the name International Human Rights Law Group and changed its name to Global Rights: Partners for Justice in 2003 at its 25th anniversary. Global Rights works with local activists in Africa, Asia, and Latin America to promote and protect the rights of marginalized populations. We provide technical assistance and training to enable local partners document and expose human rights abuses, conduct community outreach and mobilization, advocate for legal and policy reform, and provide legal and paralegal services.
Key Responsibilities:
The Volunteer will support the organization's efforts to improve the regulatory environment for Civil Society Organizations (CSOs) in Nigeria, especially in project states.
Conducting a power mapping of the state legislature to identify key influencers, potential sponsors of legislation, and potential opponents.
dentifying and engaging with CSOs/CBOs in the assigned state.
Disseminating strategic communications related to the project.
Collecting data on the CSO regulatory framework in the assigned state.
Promoting the CSO ranking dashboard among relevant stakeholders.
Participating in legislative advocacy efforts to harmonize the CSO regulatory framework in the assigned state.
Performing other assigned tasks related to the project.
Qualifications:
Bachelor's degree in a related field, such as public policy, political science, or law.
Strong interest in human rights and social justice issues.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Familiarity with the Nigerian political landscape and civil society organizations.
Strong attention to detail and ability to multitask.
Global Rights is an equal opportunity employer and actively seeks a diverse pool of applicants, including persons living with disability. Women are highly encouraged to apply.
Please note that only short-listed candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 22 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Agent
Lagos, Lagos
Jtechtrade
Posted 2 days ago
Job Viewed
Job Description
We are looking for a proactive and knowledgeable Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
This advertiser has chosen not to accept applicants from your region.
9