335 Service Specialist jobs in Nigeria

Role Description

This is a contract remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and maintaining phone etiquette. Daily tasks will include handling customer inquiries, resolving issues, and improving the overall customer experience.

Qualifications

• Customer Support and Customer Service skills
• Ability to ensure Customer Satisfaction and enhance Customer Experience
• Proficiency in Phone Etiquette
• Strong problem-solving and communication skills
• Ability to work independently and remotely
• Experience in a similar role is a plus
• High school diploma or equivalent

About Us:

At SnappyCX, we're more than just a BPO company, we're a catalyst for growth and excellence in customer-centric solutions. With a commitment to delivering exceptional experiences, we empower businesses worldwide by connecting top-tier talent from Africa, the Philippines, and South America with companies across the US, Europe, Canada, and the UK. Whether it's for short-term projects or long-term partnerships, we provide transformative support that drives results. As part of the SnappyCX team, you'll join a dynamic and innovative environment that champions reliability, excellence, and continuous growth. Together, we're redefining the benchmarks of the BPO industry and helping businesses reach new heights.

Role Description

This is a full-time remote position for a Customer Service Specialist at SnappyCX. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis. This is role is for our client who is in the Health Care Industry.

Qualifications

• Customer Support and Customer Service skills
• Health care industry experience
• Customer Satisfaction and Customer Experience expertise
• Proficiency in Phone Etiquette
• Excellent communication and interpersonal skills
• Ability to prioritize and multitask effectively
• Experience in a customer-facing role is a plus
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Knowledge of Microsoft Office tools
• Bachelor's degree is preferred

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.
• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

What You'll Bring:

• A working laptop or computer with the following specifications:
• RAM: Minimum 8GB
• Laptop: 8th generation (8000 series) Core i5 or higher
• Desktop: Ryzen series or higher, or Core i3 10th generation or higher
• Mac: Core i5 2017 or higher, Core i7 2016 or higher
• Internet: A reliable connection with speeds of 20mbps or higher
• Location: Anywhere remote
• Language Proficiency: Excellent command of English, both spoken and written
• Availability: Willingness to work full-time within the client timezone.

Experience
: Previous experience working remotely is highly desirable

Company Description

TEEP, owned by Teksag Energy LTD, offers a fast and reliable bill payment solution for Electricity, Cable, Flight, Airtime, Education, and all bills. Our 24/7 customer service agents are always available to guide you through using our product. TEEP is changing how bill payments are made in Africa with the support of reliable partners.

Role Description

This is a full-time remote role for a Customer Service Specialist at TEEP. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience
• Phone Etiquette
• Strong communication and interpersonal skills
• Ability to problem-solve efficiently
• Experience in a customer-facing role is a plus
• Knowledge of bill payment processes is beneficial

Company Description

StegHub leverages existing technology to drive growth and efficiency through professional services, training, and coaching. Our mission is to empower businesses and individuals to unlock the full potential of their technology investments. We focus on providing comprehensive solutions to help our clients achieve their goals.

Role Description

This is a full-time remote role for a Customer Service Specialist. The primary responsibilities include providing exceptional customer support, ensuring customer satisfaction, and maintaining a positive customer experience. Day-to-day tasks involve handling customer inquiries via phone and email, resolving issues promptly, and maintaining professional phone etiquette. The role also includes collaborating with other team members to improve service protocols and contribute to a positive customer service environment.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Customer Satisfaction and Phone Etiquette skills
• Strong communication and problem-solving skills
• Ability to work independently and remotely
• Previous experience in customer service or a related field is advantageous
• High school diploma or equivalent; a bachelor's degree is a plus

We are seeking a professional, personable, and sales-driven Front Desk / Receptionist to join our physiotherapy clinic. As the first point of contact for patients, you will play a key role in ensuring a smooth clinic experience, managing appointments, and supporting clinic growth through patient retention and product sales.

Key Responsibilities:

• Greet patients and visitors warmly, ensuring a welcoming and professional atmosphere.
• Handle phone calls, emails, and inquiries promptly and courteously.
• Convert new patient inquiries into scheduled appointments and build strong relationships with existing patients.
• Manage appointment bookings, rescheduling, and reminders to reduce no-shows.
• Maintain accurate patient records and process payments/receipts.
• Promote and sell clinic-approved medical products, while managing stock and procurement.
• Assist with insurance/billing support and basic administrative tasks.
• Collaborate with physiotherapists to ensure smooth patient flow.
• Contribute to marketing initiatives such as loyalty programs and patient surveys.
• Provide support with external task

Requirements

• Experience in front desk, customer service, or sales.
• Strong communication and interpersonal skills.
• Computer literacy (MS Office, email, scheduling tools).
• Organized, proactive, and able to multitask in a busy environment.
• Friendly personality with a passion for patient care and customer service.

Working Conditions

Onsite Monday - Friday (8AM - 6PM) Saturday (8AM - 4PM)

What We Offer Salary: ₦80,000 – ₦50,000 based on your ability to take charge.

Performance-based bonus pay monthly

Opportunities for career growth (clinic coordination, operations, or patient experience roles) How to Apply: Send your CV and cover letter to

Job Type: Full-time

Pay: 150.00 per month

About Lab Four

Lab Four's mission is to become a key workforce development partner in three ways: by providing the best possible technology training to help businesses become more successful; providing the skills and credentials necessary for individuals to secure stable employment in a high-demand industry; and partnering with other non-profit organizations to help our community fulfill its vast potential.

Lab Four is changing the training industry and changing lives, and that can't happen without a skilled employment and entrepreneurship team. As Employment & Entrepreneurship Assistance Services Specialist, your primary mission is to ensure that all Lab Four students are prepared to begin working or start a company in the technology field.

Salary

Salary is negotiable.

Responsibilities

1. Employment & Entrepreneurship Assistance Services (EEAS) activities:
2. One-on-one coaching sessions with students and alumni; document with case notes in CRM
3. Mock Interviews
4. Resume and Interview Skills Workshops
5. Events with employer partners, guest speakers, etc.
6. Initiate, maintain, and actively develop relationships with employers
7. Meet regularly with employer partners to gain insight into employer needs and generate job opportunities for students and alumni; document meetings with minutes
8. Locate training-related job opportunities and communicate them to students/alumni
9. Refer qualified students/alumni to employers (submit resumes, make introductions, arrange interviews, etc.)
10. Conduct necessary follow-up with employers and students regarding application and interview progress
11. Engage with instructors and coordinate their active participation in EEAS activities (includes making sure skills requirements are met and students are prepared for job opportunities communicated by employers)
12. Meet regularly with active Instructors; document meetings with minutes
13. Gather complete and accurate job placement documentation
14. Assist in managing the required placement verification process with assistance from Office Support
15. Complete Instructor Evaluations (one per cohort, at class midpoint)
16. Participate in New Instructor Orientations and onboarding process
17. Coordinate tutoring and hands-on workshops
18. Complete and gather materials for Class Exits and Conduct Class Exits
19. Manage collection of student feedback:
20. Conduct Midpoint Questionnaires (at class midpoint)
21. Conduct Student Satisfaction Surveys (at Class Exit)
22. Meet with prospective students for Program Advising as needed
23. Conduct new class orientations
24. Answer calls and direct to appropriate personnel; relay any messages in a timely manner
25. Maintain assigned reports:
26. EEAS Tracker (Add new classes/students and update throughout)
27. Master Employer Report
28. Meaningful Employment Tracker
29. End of Day Report
30. Participate in regular meetings:
31. EAAS Meetings
32. Instructor Meetings
33. Quarterly Staff Meetings
34. Additional tasks as assigned

Qualifications

Minimum Requirement:

• Meets company minimum standard of Background Check

Education and/or Experience:

• High school diploma or equivalent education required
• At least two years related experience in a management/leadership position preferred

Skills, Knowledge, and Abilities:

• Passion for helping others
• Strong organizational skills
• Strong attention to detail
• Strong verbal and written communication skills (phone, in person, and electronic)
• Strong customer service and problem-solving skills
• Strong interpersonal and teamwork/collaborative skills
• Ability to effectively multi-task

Computer Skills:

• Proficiency with Microsoft Office applications (Word, Excel, Outlook) required
• Certification in Microsoft Office applications preferred
• Basic printing/faxing/scanning

Language Skills:

• English (reading, writing, verbal) required
• Bilingual (reading, writing, verbal) preferred

Today

R

Lagos Full Time

Education Confidential

• Minimum Qualification :

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
  Job category:

Rome Business School Nigeria is a premier managerial training and research institution committed to delivering world-class education that blends international standards with local relevance. Our mission is to bridge the gap between academic theory and industry practice through market-oriented, ethical, and human-centered programs designed for professionals, entrepreneurs, and executives.

We Are Recruiting To Fill The Position Below

Job Title: Career Service Advisor

Location: Ikeja, Lagos

Employment Type: Full-time

Job Overview

• Are you passionate about helping others grow professionally? Do you thrive on data analysis, people engagement, and coordinating impactful events?
  Join our dynamic team as a Career Services Advisor and play a key role in guiding students and professionals toward meaningful career development while contributing to a vibrant, results-driven environment.

Key Responsibilities

• Assist professionals in identifying and securing career opportunities.
• Handle individual meetings and engagements with Students.
• Work with the Head of unit to coordinate career development programs and workshops.
• Collect, analyze, and utilize data to evaluate the effectiveness of career services, track employment outcomes, and make data-driven decisions.
  Build and maintain strong relationships with partners and professionals.

Requirements

• Resides on the Lagos Mainland (preferably around Ikeja, Agege, or Ogba)
• Strong communication and interpersonal skills
• Sales-savvy with a flair for human resource relations
  Proficient in Microsoft Office Suite.

Bonus Points If You

• Enjoy mentoring others and seeing them succeed
  Are proactive, organized, and results-oriented.

What We Offer

• Competitive Compensation structure
• Access to professional development and executive training programs
• Flexible work arrangements (hybrid or remote when necessary)
  Inclusive and collaborative team environment.

Application Closing Date

31st October, 2025.

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Job type:
Full-time

Work Location
: Abuja, Federal Capital Territory (On-site: Work from Office)

Department
: Customer Service

Salary
: 80,000-120,000 Naira (Based on ability and work experience after interview result)

Working Hours: 09:00-18:00 WAT (GMT+1)

Responsibilities:

• Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
• Verify the original data certificates of customers.
• Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
• Organize daily communication result records.
• Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
• Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements:

• Proficiency in
  Zendesk live chat support
  .
• Fluent in
  Hausa
  (speaking and writing are a must).
• Must have completed NYSC.
• Must own a personal laptop and be able to operate it efficiently.
• Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
• Proficient in communicating professionally in English and Hausa (MUST).
• Ability to work responsibly under pressure in a fast-paced environment.
• Friendly personality and positive work attitude.
• Previous experience in a fintech company is essential.
• Knowledge of Forex and Cryptocurrency is required.
• Experience working in apps or internet companies is advantageous.
• Strong self-learning ability.
• Proficient in Microsoft Excel.
• Fast typing skills.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solver with a positive attitude and a passion for helping customers.
• Attention to detail with strong organizational skills.

Benefit (After probation):

1. Quarterly performance bonus
2. Weekly performance bonus
3. Transportation subsidies
4. Opportunity to work in an international company

Today

B

Abuja Full Time

Banking, Finance & Insurance Confidential

• Minimum Qualification :

Job type: Full-time

Work Location : Abuja, Federal Capital Territory (On-site: Work from Office)

Department : Customer Service

Salary : 80,000-120,000 Naira (Based on ability and work experience after interview result)

Working Hours: 09:00-18:00 WAT (GMT+1)

Responsibilities:

• Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
• Verify the original data certificates of customers.
• Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
• Organize daily communication result records.
• Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
  Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements:

• Proficiency in Zendesk live chat support .
• Fluent in Hausa (speaking and writing are a must).
• Must have completed NYSC.
• Must own a personal laptop and be able to operate it efficiently.
• Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
• Proficient in communicating professionally in English and Hausa (MUST).
• Ability to work responsibly under pressure in a fast-paced environment.
• Friendly personality and positive work attitude.
• Previous experience in a fintech company is essential.
• Knowledge of Forex and Cryptocurrency is required.
• Experience working in apps or internet companies is advantageous.
• Strong self-learning ability.
• Proficient in Microsoft Excel.
• Fast typing skills.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solver with a positive attitude and a passion for helping customers.
  Attention to detail with strong organizational skills.

Benefit (After probation):

• Quarterly performance bonus

• Weekly performance bonus

• Transportation subsidies

Opportunity to work in an international company

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