405 Service Quality jobs in Nigeria

Role Summary

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service. The job holder will act as a catalyst for change, leveraging data and best practices to eliminate waste, improve speed-to-market, and ensure our internal operations support our creative and commercial goals.

Core responsibilities

Inventory Management & Analysis:

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management).
• Maintain accurate inventory records across all channels: warehouses, stores, and in-transit.
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network.
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues).
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized.
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity.
• Develop and document standard operating procedures (SOPs) for all inventory-related tasks.

Merchandizing Management:

• Work with the MD to develop a balanced product range plan and strategy for each season.
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment.
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce).
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary.
• Produce regular and ad-hoc reports for key stakeholders, providing actionable insights on bestsellers, poor performers, stock cover, sell-through rates, and gross margin return on investment (GMROI).
• Work closely with the allocation team to ensure new deliveries and replenishment stock are sent to the locations with the highest demand.

Process Design and Improvement:

• Develop project charters, timelines, and resource plans. Secure buy-in from key stakeholders in design, merchandising, marketing, supply chain, and retail stores.
• Conduct time-motion studies, value stream mapping, and data analysis to identify bottlenecks, redundancies, and non-value-added activities.
• Lead and manage cross-functional process improvement projects from conception to sustainment.
• Foster a culture of continuous improvement by training and coaching team members on Lean and problem-solving principles.
• Establish and monitor key performance indicators (KPIs) to track the success of implemented improvements and ensure they are sustained over time.

Supply Chain and Distribution:

• Develop and implement strategies to optimize the entire supply chain, from Warehouse to stores and reverse logistics.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.
• Manage inventory flow through the distribution network to ensure the right product is in the right place at the right time.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.

Requirements

• Interested candidates should possess a Bachelor's Degree in any relevant field
• 5+ years of experience in a business process management, operational excellence, or senior operations role within the retail industry with a strong preference for fashion, apparel, or lifestyle brands.
• Experience within the fashion, luxury or life-style brand is mandatory.
• Demonstrable experience in leading cross-functional process improvement projects from conception to implementation.
• Hands-on experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience with retail-specific systems (ERP like SAP Fashion, Oracle Retail; WMS; OMS; PIM) is highly desirable.

Company Description

Aramex, established in 1982, is a global logistics and transportation solutions provider. Renowned for its customized services and innovative multi-product offerings, Aramex provides international and domestic express delivery, freight forwarding, integrated logistics, consumer retail, and e-commerce solutions. With over 600 offices in more than 65 countries, Aramex employs over 15,900 people worldwide. The company leverages technology for efficient last-mile delivery and is committed to driving sustainability through fresh thinking and innovation.

Role Description

This is a full-time, on-site role located in Ikeja for a Business and Process Improvement Officer, BIE. The officer will be responsible for overseeing and improving business processes, analyzing current workflows, and implementing strategic initiatives to optimize process performance.

Daily task include;

• Monitor and Analyse process performance data to identify areas for improvement,    set KPIs
• Reporting using data analytics
• Implement advanced analytics and data visualization tools to gain deep insights into areas for improvement
• Leverage change management best practice
• Proficiency with improvement frameworks (e.g. Lean, Six Sigma)
• Excellent stakeholder engagement, facilitation, and analytical skills

Qualifications

• A bachelor's degree or equivalent qualification and/or relevant experience.
• Experience in logistics or transportation industry is a plus

Today

J

Rest of Nigeria (Zamfara) Full Time

NGO, NPO & Charity Confidential

• Minimum Qualification :
• Experience Level : Senior level
• Experience Length : 7 years

Overview

Location: Ondo, Nigeria

Service/Quality Improvement Officer will be responsible for providing leadership in capacity building, clinical mentoring and supportive supervision in the technical area of RMNCH for the upcoming Momentum Country and Global Leadership (MCGL) Quality of Care (QoC)/CEmONC project in Nigeria. The Service/Quality Improvement Officer will provide technical assistance at the State selected secondary and primary health care level activities. This integrated health project aims to contribute to reductions in child and maternal morbidity and mortality in target states, and to increase the capacity of health systems and health care providers to sustainably support quality Comprehensive and Basic Emergency Obstetric and new born services (BEmONC and CEmONC) at secondary and PHC level of care. The project will operate for a one-year period.

Responsibilities

• Provide technical guidance on service and quality improvement that is sound, evidence-based and responsive to the needs of the appropriate State and US
• Provide technical leadership, and build local capacity using proven training approaches and quality improvement methodologies.
• Provide trainings (providers and training of trainers) as well as follow-up support and clinical mentoring as necessary for QI at secondary and primary health care facilities.
• Support service/quality improvement efforts, approaches and tools at all supported health facilities in selected states.
• Support referral services and systems at the state to ensure they are functional.
• Develop strategies for increasing the percentage of pregnant women, including married adolescents, who deliver under the care of a skilled birth attendant
• Advocate with State Ministry of Health for adoption of new evidence based quality improvement (QI) best practices at health facilities in project sites.
• Advocate with other ministries, community, NGO's, and religious leaders to support and promote service/quality improvement components and increase uptake of health facility services by women and their children.
• Contribute to and coordinate with the program's monitoring and evaluation (M&E) team on activities to ensure that the program meets set targets in accordance with national and USG standards.
  Represent program at state level stakeholder meetings and technical working groups in relation to service/quality improvement of RMNCH and related technical areas.

Management

• Contribute to annual work planning, training plans and quarterly reports and other required technical reports.
• Contribute to timely, accurate and appropriate reporting of program activities and results.
• Ensure quality program implementation consistent with MOH Nigerian Guidelines, global best practices and US Government Nigerian Strategic Directions.
• Evaluate program progress against deliverables on a quarterly basis
• With the State Team Lead, oversee program design, implementation, quality assurance and monitoring of work plan.
• Coordinate with the other members of the technical team and NGO partners to develop and implement feasible facility and community-based approaches
  Perform other duties as assigned by supervisor which contribute to the achievement of program goals.

Required Qualifications

• An experienced Midwife/Nurse or any other closely related health care professional; other related courses (e.g. MPH, MSC or other relevant degree) will be an advantage.
• Minimum 7 years of experience working in RMNCH in Africa, preferably in Nigeria
• Demonstrated expertise in working directly with host-community, senior government officials and policy makers in RMNCH.
• Experience working with host-country partners, organizations, and institutions
• Strong skills in design, implementation and monitoring of program components; e.g. services, training, supportive supervision, clinical mentoring, advocacy and coordination.
• Demonstrated capacity to work with State Ministry of Health, SPHCDA, Local Government Authority and partners in developing technical materials and providing training to improve service delivery, advocacy and resource mobilization for expanding quality improvement of RMNCH services.
• Experience with working on RMNCH programs funded by the US Government and/or other donor programs in developing countries, with significant Nigeria experience.
• Strong verbal, listening, writing, and intrapersonal skills essential for effective coordination among several institutions and staff involved in a broad range of activities.
• Fluent in English, (written and oral communication) and Hausa and/or Fulfulde.
  Willingness to travel throughout Nigeria as necessary.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at

Applicants must submit a single document for upload to include: cover letter, resume, and references.

For further information about Jhpiego, visit our website at

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
  Official Jhpiego emails will always arrive from a email address.

Please report any suspicious communications to

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Today

J

Rest of Nigeria (Zamfara) Full Time

NGO, NPO & Charity Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 8 years

Overview

Location: Ondo, Nigeria

State Team Lead/Service/Quality Improvement Coordinator will be responsible for providing leadership for the state team and also leadership in capacity building, mentoring and supportive supervision in the technical area of RMNCH for the upcoming Momentum Country and Global Leadership (MCGL) Quality of Care (QoC)/CEmONC project in Nigeria. The State Team lead/Service/Quality Improvement Coordinator will provide technical assistance at the State selected secondary and primary health care level activities. This integrated health project aims to contribute to reductions in child and maternal morbidity and mortality in target states, and to increase the capacity of health systems and health care providers to sustainably support quality Comprehensive and Basic Emergency Obstetric and new born services (BEmONC and CEmONC) and Nutrition services at secondary and PHC level of care. The project will operate for a one-year period.

Responsibilities

• Provide technical guidance on service and quality improvement that is sound, evidence-based and responsive to the needs of the appropriate State and US
• Provide technical leadership, and build local capacity using proven training approaches and quality improvement methodologies.
• Provide trainings (providers and training of trainers) as well as follow-up support and clinical mentoring as necessary for QI at secondary and primary health care facilities.
• Support service/quality improvement efforts, approaches and tools at all supported health facilities in selected states.
• Support nutrition and referral services and systems at the state to ensure they are functional.
• Develop strategies for increasing the percentage of pregnant women, including married adolescents, who deliver under the care of a skilled birth attendant
• Advocate with State Ministry of Health for adoption of new evidence based quality improvement (QI) best practices at health facilities in project sites.
• Advocate with other ministries, community, NGO's, and religious leaders to support and promote service/quality improvement components and increase uptake of health facility services by women and their children.
• Contribute to and coordinate with the program's monitoring and evaluation (M&E) team on activities to ensure that the program meets set targets in accordance with national and USG standards.
  Represent program at state level stakeholder meetings and technical working groups in relation to service/quality improvement of RMNCH, Nutrition and related technical areas.

Management

• Provide leadership of the MCGL QoC/CEmONC team at the State.
• Contribute to annual work planning, training plans and quarterly reports and other
• required technical reports.
• Contribute to timely, accurate and appropriate reporting of program activities and results.
• Ensure quality program implementation consistent with MOH Nigerian Guidelines, global best practices and US Government Nigerian Strategic Directions.
• Evaluate program progress against deliverables on a quarterly basis
• With the State Team, oversee program design, implementation, quality assurance and monitoring of work plan.
• Coordinate with the other members of the technical team and NGO partners to develop and implement feasible facility and community-based approaches
  Perform other duties as assigned by supervisor which contribute to the achievement of program goals.

Required Qualifications

The State Team Lead/Service/Quality Improvement Coordinator must be a proven leader in the field of RMNCH service and quality Improvement with senior-level management experience in public health programs. The State Team lead/Coordinator must be intimately familiar with the context in Nigeria and have in-country experience with US Government programs. Additional qualifications include:

• An experienced Midwife/Nurse or any other closely related health care professional; other related courses (e.g. MPH, MSC or other relevant degree) will be an advantage.
• Minimum 8 years of experience working in RMNCH in Africa, preferably in Nigeria
• Demonstrated expertise in working directly with host-community, senior government officials and policy makers in RMNCH.
• Experience working with host-country partners, organizations, and institutions
• Strong skills in management of staff, program design, implementation and monitoring of program components; e.g. services, training, supportive supervision, clinical mentoring, advocacy and coordination.
• Demonstrated capacity to work with State Ministry of Health, SPHCDA, Local Government Authority and partners in developing technical materials and providing training to improve service delivery, advocacy and resource mobilization for expanding quality improvement of RMNCH services.
• Experience with working on RMNCH programs funded by the US Government and/or other donor programs in developing countries, with significant Nigeria experience.
• Strong verbal, listening, writing, and intrapersonal skills essential for effective coordination among several institutions and staff involved in a broad range of activities.
• Fluent in English, (written and oral communication) and Hausa and/or Fulfulde.
  Willingness to travel throughout Nigeria as necessary.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at

Applicants must submit a single document for upload to include: cover letter, resume, and references.

For further information about Jhpiego, visit our website at

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
  Official Jhpiego emails will always arrive from a email address.

Please report any suspicious communications to

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About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time