321 Service Expert jobs in Nigeria

:

• The Customer Satisfaction Representative is a sales-oriented role responsible for driving customer retention, expanding product adoption, and building brand loyalty through exceptional relationship management and technical sales support.
• The role ensures that poultry farmers, veterinary officers, agri-dealers, and distributors derive maximum value from Diversay

Key Responsibilities

Sales and Account Retention:

• Actively follow up with existing customers to ensure repeat sales and promote product reorders.
• Upsell and cross-sell relevant vaccines, medications, and animal health products based on customer needs.
• Maintain a portfolio of key accounts and ensure consistent contact, visits, and relationship growth.
• Achieve monthly and quarterly sales targets for assigned territories.

Post-Sales Support and Satisfaction:

• Ensure customers receive prompt delivery, proper cold chain handling, and accurate product instructions.
• Monitor product usage and efficacy post-sale; gather feedback for internal technical and product teams.
• Provide field-level customer support and liaise with the technical team to address usage-related queries or complaints.
• Resolve product or service issues quickly to ensure customer satisfaction and loyalty.

Field Engagement and Relationship Management:

• Conduct farm and distributor visits regularly to build rapport, assess product performance, and reinforce trust.
• Organize farm demos, mini-clinics, and customer education sessions on best practices.
• Represent the company at trade fairs, farmers' forums, and veterinary association meetings within the region.

Feedback and Market Intelligence:

• Capture and report on customer satisfaction levels, competitor activity, market pricing, and industry trends.
• Recommend improvements in sales strategies or product delivery based on real-time customer feedback.
• Monitor churn risks and take proactive steps to prevent customer loss.

Reporting and Documentation:

• Maintain accurate records of interactions, follow-ups, and sales in CRM or reporting templates.
• Submit timely weekly, monthly, and quarterly activity reports to the Regional Sales Manager.
• Track KPIs such as customer retention rate, complaint resolution time, and repeat sales conversion.

Qualifications and Experience

• HND / B.Sc. in Animal Health, Veterinary Science, Agriculture, Biological Sciences, or related disciplines.
• 2–4 years of experience in veterinary pharmaceutical sales, animal health product marketing, or technical customer service in agri-business.
• Solid understanding of poultry farming systems, animal diseases, and vaccination programs.
• Must be fluent in English and Yoruba (or other major South West languages).
• Ability to drive (valid driver's license required) and willingness to travel extensively within the region.
• Strong sales orientation and ability to meet revenue goals.

Key Competencies:

• Excellent negotiation and persuasive selling skills
• Strong relationship management and interpersonal skills
• Commercial and customer service mindset
• Ability to translate technical knowledge into customer value
• Organized, self-motivated, and goal-driven
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic CRM tools

Expected Behavioural Competencies:

• Customer Obsession: Always seeks to add value to the customer's experience
• Drive for Results: Consistently meets or exceeds sales and retention targets
• Integrity: Handles business ethically and builds trust with all stakeholders
• Collaboration: Works across teams to deliver holistic customer service
• Adaptability: Quickly adjusts approach based on field realities or customer needs
• Resilience: Maintains energy and focus even under pressure or after setbacks

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

Today

Lagos Full Time

Real Estate NGN 75, ,000

Easy Apply

We are seeking a proactive and customer-focused individual who will handle customer inquiries and support while also driving sales for our real estate properties. This dual role requires excellent communication, problem-solving skills, and a passion for delivering top-notch service and closing deals.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Attend to client inquiries via phone, email, WhatsApp, and walk-ins professionally and promptly.
• Provide accurate information about products, services, prices, and available properties.
• Follow up on leads and existing customers to ensure satisfaction and maintain relationships.
• Resolve client complaints or escalate unresolved issues to the appropriate department.
• Maintain a proper record of client interactions, transactions, feedback, and complaints.
• Ensure customer satisfaction through timely feedback and issue resolution.
• Follow up with interested clients and schedule inspections or meetings as necessary.
• Actively promote and market available properties to new and existing clients.
• Meet or exceed monthly sales targets and performance KPIs.
  Prepare and deliver compelling sales presentations to clients.

Requirements:

• Minimum of HND/B.Sc. in any relevant field.
• Prior experience in customer service and/or real estate sales is an advantage, with a minimum of 2 years.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and result-driven.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Job Description

Cobweb Telecommunication Ltd is seeking a
Technical Support Officer
to provide first-level IT support for our staff and clients. The ideal candidate should have a strong understanding of computer systems, networks, and basic troubleshooting skills. You will be the first point of contact for technical issues, ensuring smooth operations and excellent user experience.

Key Responsibilities

• Respond to user inquiries via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, passwords, and access permissions.
• Support internet connectivity, routers, and Wi-Fi setup.
• Perform system updates, antivirus management, and security checks.
• Provide remote support using remote desktop tools.
• Document issues and solutions for knowledge base reference.
• Escalate complex problems to higher-level IT staff when necessary.
• Assist in IT projects such as system upgrades or software rollouts.

Requirements

• ND/HND/BSc in Computer Science, IT, or a related field (or relevant experience).
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in a helpdesk or IT support role is an advantage.

What We Offer

• ₦300,000 monthly salary.
• Training and career growth opportunities.
• Supportive and collaborative work environment.
• Exposure to modern IT systems and solutions.

Apply now and grow your career with us.

#Hiring #TechnicalSupport #ITJobs #JobsInNigeria #YenagoaJobs #CobwebTelecom

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

1. Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields

2. Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success

3. Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software

4. Excellent communication skills and customer service mindset to provide high-quality support

5. Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

6. Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

This is a full-time remote role for Technical Support Staff. The Technical Support Staff will be responsible for providing customer support, troubleshooting technical issues, ensuring customer satisfaction, and addressing inquiries in a timely and efficient manner. Day-to-day tasks include responding to customer complaints, assisting with problem resolution, educating customers on product functionalities, and collaborating with the technical team to identify and resolve persistent technical issues.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for identifying and resolving issues
• Customer Support and Customer Satisfaction skills
• Strong verbal and written communication skills
• Ability to work independently and remotely

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month