15 Service Department jobs in Nigeria
Customer Support Officer
Posted 4 days ago
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Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
Technical Customer Support Officer
Posted 6 days ago
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Job Description
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
Customer Support Team Leader
Posted 62 days ago
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Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
Customer Service Representative
Posted 12 days ago
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Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Customer service Representative
Posted 21 days ago
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Job Description
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
Customer Service Representative
Posted 1 day ago
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Job Description
Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.
2. Purpose of the RoleThe Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.
3. Scope of WorkThe CSR will:
Respond promptly to customer inquiries across multiple channels.
Resolve complaints professionally and escalate complex issues when necessary.
Provide accurate information on company products, services, pricing, and promotions.
Manage service requests such as new connections, upgrades, or troubleshooting.
Follow up on customer concerns to ensure resolution and satisfaction.
Maintain detailed records of customer interactions in the CRM system.
Support sales and retention efforts by identifying upselling and cross-selling opportunities.
4. Key ResponsibilitiesCustomer Engagement
Deliver timely and courteous responses to all customer queries.
Maintain professionalism and empathy during interactions.
Issue Resolution
Troubleshoot common service-related problems.
Escalate unresolved issues to technical or supervisory teams.
Service Support
Process service requests such as activations, billing queries, and plan changes.
Provide clear guidance to customers on product usage and service features.
Documentation & Reporting
Accurately update customer accounts and service requests.
Provide periodic reports on complaints, feedback, and resolution timelines.
5. DeliverablesTimely handling of assigned customer queries and requests.
High levels of customer satisfaction and reduced complaint turnaround time.
Accurate reporting and record keeping of customer interactions.
Contribution to service improvement through customer feedback.
6. Key Performance Indicators (KPIs)Average response and resolution time.
Customer satisfaction ratings (post-interaction surveys).
First Contact Resolution (FCR) rate.
Number of complaints escalated versus resolved.
Adherence to communication protocols and service standards.
Requirements7. Qualifications and ExperienceOND/HND/Bachelor’s degree in any discipline.
Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Familiarity with CRM tools and Microsoft Office.
Problem-solving attitude with empathy for customers.
8. Reporting & SupervisionThe CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.
Client Service Representative Intern
Posted 12 days ago
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Job Description
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
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Customer Service Personnel
Posted 2 days ago
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Job Description
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
Customer service Rep
Posted 6 days ago
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Job Description
Customer Service Reps
Posted 9 days ago
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