387 Service Coordinator jobs in Nigeria

Cégünk fejlődésében és növekedésében nagy szerep jut a logisztikai részlegünknek, így most ezt a csapatunkat is szeretnénk bővíteni egy határozott fellépésű Rakodási koordinátorral.

Jelenleg az új, ősszel nyíló biatorbágyi raktárunkba keressük az új kollégánkat. A betanulás és a munkavégzés addig a Jászberényi úti központunkban történik, ahol minden szükséges tudást és támogatást megkapsz ahhoz, hogy magabiztosan vágj bele a közös munkába.

• Járművek kiadása, visszavétele, ellenőrzése
• Küldemények Expedíciós zónában való azonosítása, hiányzó küldemények keresése
• Expedíciós és rakodási terület rendjének és tisztaságának biztosítása
• Rakodási sorrend biztosítása, járművek ütemezése, parkolási rend betartatása
• Futárok indulásra kész állapotának ellenőrzése
• Futárok munkájának támogatása
• Járművek hűtési, takarítási jegyzőkönyvének elkészítése

• Min. 1 év koordinátori tapasztalatod van logisztikai vagy szállítási területen
• Rendelkezel "B" kategóriás jogosítvánnyal
• Magabiztosan kezeled a MS Office programokat
• Határozott, szervezett és rendszerben gondolkodó személyiség vagy
• Van tapasztalatod gépkocsivezetők irányításában
• Jó kommunikációs és problémamegoldó készséged van
• Nem okoz gondot a több műszakos és hétvégi munkavégzés

• Közvetlen hatással lehetsz a vállalat eredményeire – azonnal megvalósítjuk a jó ötleteket
• Versenyképes fizetés és korrekt, támogató vezetőség
• Cafeteria és egyéb céges juttatások
• Gyors fejlődési és előrelépési lehetőség
• A munkád valódi megbecsülése

MAIN FUNCTIONS

Manages tenant services and executes day to day operations ensuring that services are in compliance with company corporate expectations, loss prevention system, and applicable laws/regulations. Scope of tenant services may include mail/courier services, janitorial services, client work ticket management, office equipment services, reprographics, catering, vending, kitchen equipment services, conference/training rooms, recycling/sustainability programs. Daily interface/communication with all levels of business unit personnel to ensure service satisfaction, determine requirements and mobilize internal/external resources accordingly. Implement continuous improvement ideas to enhance service offering and cost effectiveness. May manage operations staff which could include: janitors, cafeteria workers etc. Position will receive support and direction.

SKILLS AND QUALIFICATIONS

Effective interpersonal skills and customer service. Problem solving abilities. Developed knowledge of real estate and or facility management disciplines.

Job Type: Contract

Contract length: 12 months

Pay: ₦50, ₦80,000.00 per day

Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers'? entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Position: Service Desk Coordinator

Job Location: Lagos

Role Summary

• Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units.
• This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities

• Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.
• Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.
• Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.
• Act as escalation point for complex user issues or complaints, including VIP user support.
• Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.
• Facilitate onboarding, training, and upskilling of service desk analysts.
• Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.
• Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.
• Lead daily huddles, incident trend reviews, and continuous improvement sessions.
• Support development and review of knowledge articles, SOPs, and escalation paths.
• Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Attributes & Requirements

• Education: Bachelor's degree in information technology, Computer Science, or related discipline.
• Experience: 5-7 years in IT support, with at least 2 years in a supervisory or lead role.
• Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.
• Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We Are Hiring

Job Role: Service Desk Coordinator

Industry: Technology

Role Summary:

Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units. This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities:

* Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.

* Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.

* Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.

* Act as escalation point for complex user issues or complaints, including VIP user support.

* Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.

* Facilitate onboarding, training, and upskilling of service desk analysts.

* Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.

* Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.

* Lead daily huddles, incident trend reviews, and continuous improvement sessions.

* Support development and review of knowledge articles, SOPs, and escalation paths.

* Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Job Attributes & Requirements:

* Education: Bachelor's degree in information technology, Computer Science, or related discipline.

* Experience: 5–7 years in IT support, with at least 2 years in a supervisory or lead role.

* Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.

* Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Apply Now:

Send your CV to using the job role as the subject.

Application Deadline: Friday, 22nd August 2025

Company Description

Newlord Nigeria Ltd. is a Lagos-based power solutions company that specializes in low voltage power distribution, circuit protection, hybrid power solutions, and power conditioning equipment. The company has been in business since 1987, and focuses on delivering top-quality power solutions to its customers.

Location: Ilupeju, Lagos

Role Description

The Engineering and Service Sales Coordinator works with the Head of Engineering to coordinate engineers' work schedules and movements, maintains electronic departmental records as well as being the first point of contact for customer support.

Key Qualifications & Requirements

• HND/BSC in any field.

• 1-2 years of experience in customer service, technical support, or related roles.

• Excellent communication, interpersonal, and problem-solving skills.

• Well-presentable, professional demeanor, and positive attitude.

• Ability to work independently and as part of a team.

• Strong computer skills (Microsoft Office, Google Suite) and accurate data entry skills.

Job Responsibilities:

Engineering and Service Coordinator

• Liaise with Head of Engineering and coordinate engineers' work schedules and movements, alerting them of planned servicing as well as breakdown visits.
• Share engineering information with other departments e.g. logistics, as and when needed
• Maintain physical and electronic documentation records and reports including service/routine check, breakdown, installation and warranty records etc.
• Maintain a record of engineers' hours and any extra days (time off in lieu) owed, informing HR as appropriate.
• Maintain an accurate record of engineers' movements, informing HR as appropriate.
• Prepare the monthly roster of Senior and Junior Engineers for Flexible Working on Saturdays and Sundays
• Maintain a positive attitude while coordinating a team of engineers in an efficient and productive manner
• Ensure company policies and processes are effectively communicated & implemented across the Engineering Department

Customer Support

• Receive and log all incoming calls (installation requests/breakdowns) and follow up job progress resolution ensuring a committed response time to complete resolution
• Have a full working knowledge of Newlord service department protocols to respond to every customer complaint or enquiry.
• Send out customer satisfaction emails/WhatsApps to all customers, compile reports and circulate internally.

Service Sales

• Maintain physical and electronic records of all sales and installations on excel.
• Analyse sales/installation data and identify leads for service sales.
• Prepare AMC offer and send to customers (direct and/or dealers) which are out of / approaching end of warranty, along with customers requesting breakdown call out services.
• Contact and engage existing customers (email/WhatsApp/Telephone) to offer and propose AMC as well as breakdown support + battery replacements
• Maintain electronic records of all service sales, warranties and AMCs.

Overall

• To drive performance improvement in the Engineering Department in line with the department's objectives.
• Follow all company's procedures and protocols
• Any other duties as may be assigned by the management

Remuneration:

Monthly Salary: Approx NGN 200,000 (gross). The final salary will be determined based on suitability and the candidates relevant experience.

Our offerings:

• Medical Insurance (HMO)
• Pension plan with employer contribution

Method of Application:

Interested and qualified candidates should send their CV and cover letter to: using the job position as the subject of the email.

Only shortlisted candidates will be contacted for further evaluation.

PURPOSE OF ROLE

The Sales Support Coordinator will play a key role in supporting our sales team and ensuring smooth operations within the sales and marketing department. This individual- will responsible for planning of sales offers and providing crucial support to helpachieve our sales targets.

KEY RESPONSIBILITIES

SAP campaigns and activations execution:

• Local (market)sales programs conception and implementalio

• Responsible for proof checking and translation of all print materials related to SAP campaigns.

• Supports internal information to sales team, customer service etc.

• Arrangement of rewards that must be sourced locally in line with local (market) SAP plans.

•Close cooperation with local sales team: reporting and KPIs achievements.

•Terms and conditions preparation (if legally required)

Sales support print materials &code creation:

•Montior and coordmate print run figures of SAP materials.

•Ownership and clear reconciliation of print budget

Monitor and coordinate print run figures of SAP materials.

•Communication with print houses.

Data Analysis & Market intelligence:

•Conduct market research to unearth customer preference and competitive trends in the direct selling and retails cosmetics space.

•Provide prompt data and guides to help the sales team to manage their networks

Sales Monitoring and Reporting:

• Set clear SAP targets with the head of Marketing & Sales

Support and monitor performance indicators.

• Support sales team by preparing weekly sales reports to be shared at Sales & Marketing meetings.

Communication:

•Coordinate with various internal departments, including operations, finance, IT, customer service to address customer needs and resolve issues.

• Develop ingenious content to drive interest and uptake of sales action programs (use of videos and compelling pictures).

• Present SAP programs at all company events and drive excitement & uptake.

Inventory Management:

•Assist in managing inventory levels and product availability to meet customer demand.

Ensure to check product availability and plan SAP offers with available products

• Track ongoing SAP campaigns, ensuring prevention of and urgent response to OOS situations on ongoing offers.

• Work with regional or global correspondences to choose compelling accessories that resonate with the local market.

QUALIFICATION & EXPERIENCE

• BS degree in Marketing or associate degree in relevant field a plus

• Strong data analysis skills

• Proven work experience as a Sales support coordinator or Sales support associate

• Hands on experience with Excel, Word, PowerPoint, Outlook, and ability to learn new sales support applications.

• English language proficiency

• In-depth understanding of sales principles and customer service practices

Today

J

Rest of Nigeria (Zamfara) Full Time

NGO, NPO & Charity Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 8 years

Overview

Location: Ondo, Nigeria

State Team Lead/Service/Quality Improvement Coordinator will be responsible for providing leadership for the state team and also leadership in capacity building, mentoring and supportive supervision in the technical area of RMNCH for the upcoming Momentum Country and Global Leadership (MCGL) Quality of Care (QoC)/CEmONC project in Nigeria. The State Team lead/Service/Quality Improvement Coordinator will provide technical assistance at the State selected secondary and primary health care level activities. This integrated health project aims to contribute to reductions in child and maternal morbidity and mortality in target states, and to increase the capacity of health systems and health care providers to sustainably support quality Comprehensive and Basic Emergency Obstetric and new born services (BEmONC and CEmONC) and Nutrition services at secondary and PHC level of care. The project will operate for a one-year period.

Responsibilities

• Provide technical guidance on service and quality improvement that is sound, evidence-based and responsive to the needs of the appropriate State and US
• Provide technical leadership, and build local capacity using proven training approaches and quality improvement methodologies.
• Provide trainings (providers and training of trainers) as well as follow-up support and clinical mentoring as necessary for QI at secondary and primary health care facilities.
• Support service/quality improvement efforts, approaches and tools at all supported health facilities in selected states.
• Support nutrition and referral services and systems at the state to ensure they are functional.
• Develop strategies for increasing the percentage of pregnant women, including married adolescents, who deliver under the care of a skilled birth attendant
• Advocate with State Ministry of Health for adoption of new evidence based quality improvement (QI) best practices at health facilities in project sites.
• Advocate with other ministries, community, NGO's, and religious leaders to support and promote service/quality improvement components and increase uptake of health facility services by women and their children.
• Contribute to and coordinate with the program's monitoring and evaluation (M&E) team on activities to ensure that the program meets set targets in accordance with national and USG standards.
  Represent program at state level stakeholder meetings and technical working groups in relation to service/quality improvement of RMNCH, Nutrition and related technical areas.

Management

• Provide leadership of the MCGL QoC/CEmONC team at the State.
• Contribute to annual work planning, training plans and quarterly reports and other
• required technical reports.
• Contribute to timely, accurate and appropriate reporting of program activities and results.
• Ensure quality program implementation consistent with MOH Nigerian Guidelines, global best practices and US Government Nigerian Strategic Directions.
• Evaluate program progress against deliverables on a quarterly basis
• With the State Team, oversee program design, implementation, quality assurance and monitoring of work plan.
• Coordinate with the other members of the technical team and NGO partners to develop and implement feasible facility and community-based approaches
  Perform other duties as assigned by supervisor which contribute to the achievement of program goals.

Required Qualifications

The State Team Lead/Service/Quality Improvement Coordinator must be a proven leader in the field of RMNCH service and quality Improvement with senior-level management experience in public health programs. The State Team lead/Coordinator must be intimately familiar with the context in Nigeria and have in-country experience with US Government programs. Additional qualifications include:

• An experienced Midwife/Nurse or any other closely related health care professional; other related courses (e.g. MPH, MSC or other relevant degree) will be an advantage.
• Minimum 8 years of experience working in RMNCH in Africa, preferably in Nigeria
• Demonstrated expertise in working directly with host-community, senior government officials and policy makers in RMNCH.
• Experience working with host-country partners, organizations, and institutions
• Strong skills in management of staff, program design, implementation and monitoring of program components; e.g. services, training, supportive supervision, clinical mentoring, advocacy and coordination.
• Demonstrated capacity to work with State Ministry of Health, SPHCDA, Local Government Authority and partners in developing technical materials and providing training to improve service delivery, advocacy and resource mobilization for expanding quality improvement of RMNCH services.
• Experience with working on RMNCH programs funded by the US Government and/or other donor programs in developing countries, with significant Nigeria experience.
• Strong verbal, listening, writing, and intrapersonal skills essential for effective coordination among several institutions and staff involved in a broad range of activities.
• Fluent in English, (written and oral communication) and Hausa and/or Fulfulde.
  Willingness to travel throughout Nigeria as necessary.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at

Applicants must submit a single document for upload to include: cover letter, resume, and references.

For further information about Jhpiego, visit our website at

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
  Official Jhpiego emails will always arrive from a email address.

Please report any suspicious communications to

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The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission's representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Position: ?Administrative Assistant

Announcement Number: Lagos

Job Location: Lagos

Employment Type: Full Time

Hiring Agency: Consulate General Lagos

Summary

• The U.S. Consulate General Lagos, Nigeria is seeking eligible and qualified applicants for the position of Administrative Assistant in the Management Office.

Duties

• Serving as the Administrative Assistant (AA) in U.S. Consulate General Lagos General Services Section (GSO), Incumbent supports the American Supervisory General Services Officer (S/GSO) in providing and overseeing a full range of services in support of the International Cooperative Administrative Support Services (ICASS) GSO structure to the 7 agencies and their 85 American Direct Hires, 18 Eligible family members and over 310 Locally Employed Staff positions represented at US Consulate General, Lagos. Incumbent reports directly to the S/GSO.

Educational Qualifications

• Two (2) years of full-time college or university studies in Secretarial Administration, Business Administration, Social Sciences or Arts is required

Experience:

• Five (5) years of progressively responsible accounting, administrative and secretarial experience is required.

Requirements:

• All selected candidates must be able to obtain and hold a non-sensitive security clearance.
• All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
• Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Job Knowledge:

• Knowledge of commercial business administration standards in office administration and maintenance is required. Knowledge of accounting procedures and methods is required.

Skills And Abilities:

• Must have strong computer skills and be proficient in MS Office - Excel, Outlook and Word are used daily. Must have strong customer relations and customer skills. Organizational skills are required.

Salary

USD 43,112 / Per Year

Job Summary

Yiponline is a dynamic technology company building accessible tech solutions to structure and scale up African businesses.We are looking for a highly organized and resourceful individual to provide comprehensive support to the CPO.The primary focus is supporting the CPO,the Administrative Assistant will also assist with broader organizational task.

Responsibilities:Executive Support:

• Manage the CPO's calendar, scheduling meetings and appointments.
• Handle email correspondence, prioritizing and responding to inquiries as appropriate.
• Prepare presentations, reports, and other documents as needed.

Project Management:

• Assist the CPO with project coordination and tracking, ensuring deadlines are met and projects stay on track.
• Gather information and conduct research as needed.
• Prepare meeting agendas and minutes.

Administrative Tasks:

• Manage and organize the CPO's online files and documents.
• Coordinate and schedule virtual meetings and conference calls.
• Maintain online communication channels and ensure timely responses.
• Assist with online research and data entry tasks.
• Manage online subscriptions and renewals

Organizational Support:

• Provide administrative support to other departments as needed, based on skills and availability.
• Assist with company-wide initiatives and virtual events.
• Perform other duties as assigned by the CPO or other designated managers.

Requirements:

• Bachelor's degree in any field.
• 2+ years of experience as an administrative assistant, executive assistant, or similar role, with at least 1 year of experience in a remote work setting.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• High level of professionalism and discretion.
• Proactive and resourceful problem-solving abilities.
• Strong technical skills and proficiency in using online collaboration tools (e.g., Zoom, Slack, Google Workspace)

.Preferred Experience:

• Experience supporting a senior executive in a fast-paced, remote environment.
• Experience in the technology industry.
• Familiarity with project management tools and methodologies.

KPIs:

• Efficiency and accuracy in managing the CPO's calendar and schedule.
• Timeliness and effectiveness of email and communication management.
• Quality and accuracy of documents and presentations prepared.
• Proactive identification and resolution of issues.
• Positive feedback from the CPO and other stakeholders.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: ₦150, ₦200,000.00 per month

Education:

• Undergraduate (Required)

Experience:

• Administrative assistant: 2 years (Required)