339 Service Consultant jobs in Nigeria

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

We are recruiting to fill the position below:

Job Position: Service Delivery Officer

Job Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Summary

• We are looking for an experienced and well-organized ServiceDelivery Officer to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team's activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings and propose improvements.

Job Requirements

• B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Skills:

• Negotiation : Ability to negotiates deals
• Collaboration: Ability to act as a middleman between end user and the technical team
• Documentation: Ability to document transactions and installations materials
• Attention to details: Ability to listen, organize and follow up with prospect request.
• Reporting: Proficiency in excel
• Good communication skill and ability to work under pressure.

Method of Application

Interested and qualified candidates should send their CV to: using "Service Delivery Officer" as the subject of the email.

Today

Lagos Full Time

IT & Telecoms NGN 75, ,000

Easy Apply

As a Service Delivery Officer, you will serve as the primary on-site and virtual liaison between our customers and our internal teams. You'll ensure smooth operations, uphold SLAs, and deliver exceptional customer experiences through hands-on support, training, and proactive issue resolution. Your keen eye for operational pain points will feed directly into product enhancements that deliver measurable business value. We encourage candidates in the above-listed locations in Lagos state to apply.

• Minimum Qualification : Degree
• Experience Level : Internship & Graduate
• Experience Length : No Experience/Less than 1 year

Responsibilities:

Customer Operations & Support:

• Provide day-to-day IT and application support for end users, troubleshooting issues, and coordinating with technical teams to ensure rapid resolution.
• Conduct hands-on training and "handholding" sessions for new and existing users, ensuring they achieve proficiency with our solutions.
  Act as the on-site ambassador of our brand—dressing and presenting professionally in all client interactions.

Service Delivery & SLA Management:

• Monitor and manage Service Level Agreement (SLA) performance, escalating and resolving breaches in collaboration with cross-functional stakeholders.
  Track customer satisfaction metrics, identify trends, and recommend process improvements to consistently exceed expectations.

Operational Excellence & Product Feedback:

• Observe and document operational pain points in the field; translate these into actionable insights for product and engineering teams.
  Propose feature enhancements and process optimizations that deliver clear economic benefits for our products and customers.

Client Engagement & Communication:

• Confidently lead customer meetings and status reviews on behalf of the organization, presenting updates, roadmaps, and next steps.
  Cultivate a "customer is king" mindset, balancing empathy with professionalism to build trust and long-term relationships.

Foundational Project & Product Practices:

• Apply project-management and product-management principles to coordinate deliverables, update stakeholders, and track progress.
• Assist with documentation of functional requirements and acceptance criteria
  for small-scale enhancements and pilots.

Requirements:

• 0–2 years of hands-on experience in customer operations, IT support, or service delivery within a technology environment.
• Corpers members who meet the requirements are strongly advised to apply
• Demonstrated ability to train and support users of enterprise-grade applications.
• Solid understanding of SLA frameworks and the discipline to enforce and report on them.
• Strong communication skills, both verbal and written, with confidence to represent the company in client forums.
• Professional appearance and demeanor, with the ability to build rapport at all organizational levels.
• Analytical mindset with the knack for identifying operational inefficiencies and translating them into product improvement opportunities.
  Basic familiarity with project-management workflows (e.g., task tracking, status reporting) and product iteration cycles.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Prior exposure to identity, biometrics, or digital-transformation projects.
• Experience working with government or large enterprise clients.
  Certification or coursework in IT service management (ITIL), project management (e.g., CAPM), or product fundamentals.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for career growth into senior service delivery, operations management, or product roles.
• A collaborative, innovative culture working with cutting-edge identity and digital transformation technologies.
  The chance to make a direct impact on customer success and product evolution.

Remuneration: Corpers: NGN 85,000, Entry level: NGN 150,000

As Service Delivery Manager, you will lead our service delivery operations, ensuring clients receive excellent care and support. You will oversee operations, ensure client satisfaction, and manage a dynamic team to deliver outstanding results, leading with service excellence.

Experience:

Minimum of 2 years of experience in care service delivery, patient care coordination, or healthcare administration. Familiarity with care plan development, compliance monitoring, and shift scheduling. Strong knowledge of service user needs, referral management, and compliance regulations. Experience in handling on-call management and care coordination. Professional Membership: Membership in healthcare compliance, patient care, or social work professional bodies is an added advantage.

Must Have:

Degree in Healthcare, Business Admin, or related field 5+ years in service delivery/operations Strong leadership, communication & problem-solving skills

Job Type: Full-time

Responsibilities

• 1. Coordinate the day-to-day management of project activities, timelines, and resources.
• 1. Maintain project schedules, track progress, and update stakeholders on project milestones.
• 1. Act as a liaison between team members, clients, and other stakeholders to ensure smooth project
• execution.
• 1. Prepare and maintain project-related documentation, including status reports, meeting
• notes, and action item lists.
• 1. Identify and monitor project risks and issues, escalating them to senior team members when
• necessary.
• 1. Work closely with cross-functional teams to ensure all project tasks are completed on time and meet
• quality standards.
• 1. Work with customer support to ensure customers are delighted with post implementation activities
• on all projects executed.
• 1. Build and maintain strong client relationships to ensure customer satisfaction and retention.

Qualifications

• BSc Information Technology, Management
• Service Management
• Client relationship Management
• Project Management
• Team leadership, conflict resolution,
• effective communication, incident
• management

Interested candidates should forward their resume to

Job Title: Service Delivery Officer - Telecommunications

Industry: Telecommunication

Location: Lekki, Lagos, Nigeria

Experience: 2 - 4 years

Employment Type: Full Time

Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure seamless operations. This role will act as a vital link between the sales team, clients, and internal departments ensuring excellent service delivery, customer satisfaction, and overall business growth.

Key Responsibilities

Coordinate the sales team by managing schedules, documentation, and internal communication.

Ensure availability and functionality of all sales-related tools, materials, and equipment.

Provide prompt after-sales support and address client inquiries or complaints professionally.

Maintain accurate records of financial and operational data; generate periodic reports.

Process client orders accurately and on time.

Notify clients of updates, delays, or issues and provide effective resolutions.

Monitor performance metrics, identify process inefficiencies, and recommend improvements.

Job Requirements

B.Sc./BA in Business Administration or related discipline (Sales/Marketing certifications are a plus).

Proven experience as a project coordinator or administrator, ideally in the IT or services industry.

Technical understanding of software development or web technologies is an added advantage.

Proficient in Microsoft Office Suite and CRM tools.

Excellent organizational and multitasking skills with keen attention to detail.

Strong communication skillsboth verbal and written.

A team player with integrity, responsibility, and sound problem-solving skills.

Qualified and Interested candidates should send CV to indicating the subject.

Today

S

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Location: Lekki, Lagos, Nigeria

Experience: 2 – 4 years

Employment Type: Full Time

Monthly Net Salary: ₦250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

• Coordinate the sales team by managing schedules, documentation, and communication.
• Ensure availability and proper functioning of sales-related tools, materials, and resources.
• Provide timely after-sales support, addressing client inquiries and complaints professionally.
• Maintain accurate records of operational and financial activities; prepare and share reports.
• Process and track client orders accurately and promptly.
• Communicate updates, delays, or issues to clients while ensuring effective resolution.
• Monitor service delivery metrics, identify inefficiencies, and recommend improvements.

Requirements

• B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).
• 2–4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).
• Technical understanding of software development or web technologies is an added advantage.
• Proficiency in Microsoft Office Suite and CRM tools.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent communication skills (verbal and written).
• A collaborative team player with integrity, responsibility, and strong problem-solving ability.

Skills

• Negotiation: Ability to negotiate and manage client expectations.
• Collaboration: Act as a liaison between clients, sales, and technical teams.
• Documentation: Ability to record transactions and maintain proper documentation.
• Attention to Detail: Strong listening, organization, and follow-up skills.
• Reporting: Proficiency in Excel for data analysis and reporting.
• Communication: Clear and professional communication with ability to work under pressure.

Benefits

• Competitive net monthly salary of ₦250,000
• Health insurance
• Pension contributions
• Career growth and professional development opportunities
• Supportive and collaborative work environment
• Ongoing training and performance-based bonuses

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Today

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Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Location: Ikeja (Office-based)

Salary: 150,000 Base + OTE up to 200,000/month

Employment Type: Full-time (Monday - Friday)

About Our Client

Our client, Nigerias first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients homes and workplaces. The companys mission is to democratize access to quality medical testing, with a vision to become Africas leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.

Role Summary

The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.

Key Responsibilities

• Handle customer calls, inquiries, and service bookings.
• Coordinate schedules for phlebotomists and field staff.
• Maintain accurate records of clients and transactions.
• Monitor service delivery quality and provide feedback.
• Resolve customer complaints in a timely manner.
  Collaborate with cross-functional teams to improve client satisfaction.

Qualifications

• OND/HND/B.Sc. in Business Administration, Operations, or related field.
• Minimum 2 years experience in customer service, operations, or administration.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in MS Office, CRM systems, and digital tools.
  Strong communication and people management skills.

Benefits

• Competitive base salary with performance bonuses.
• Health benefits and professional training opportunities.
• Monday-Friday work schedule.
  Structured career progression in service delivery and operations.

How To Apply

Interested and qualified candidates are invited to send their CV and a cover letter (stating their relevant experience and availability) to:

Subject Line: Application Service Delivery/Customer Service Executive (Ikeja)

Only shortlisted candidates will be contacted for interviews.

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Today

S

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Location: Lekki, Lagos, Nigeria

Experience:2-4 years

Employment Type: Full Time

Net Monthly Salary: 250,000

*Job Summary:*

We are seeking a customer-focused and results-driven Customer Service Delivery Executive to ensure excellent service delivery to our clients. The successful candidate will be responsible for coordinating field sales operations, providing post-sales support, and ensuring timely resolution of client inquiries and complaints.

*Responsibilities:*

• Provide exceptional customer service to clients
• Coordinate field sales operations and ensure seamless delivery of services
• Respond to client inquiries and resolve complaints in a timely and professional manner
• Track and analyze customer feedback to identify areas for improvement
• Collaborate with internal teams to ensure customer satisfaction
  Develop and maintain strong relationships with clients

Requirements

• 2-4 years of experience in customer service or service delivery
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment
  Proficient in Microsoft Office Suite and CRM systems

Benefits

• Competitive salary
• Health insurance
• Pension contributions
• Opportunities for career growth and development
  Supportive team environment

If you're passionate about delivering exceptional customer service and have a track record of success in service delivery, we'd love

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Today

A

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Job Description

The Service Delivery Team Lead will manage site assets maintenance programs, both preventive and corrective, to ensure all requirements within scope are fulfilled for optimal performance of deployed assets, provide leadership and direction to the Service Delivery Committees towards timely resolution of identified operational issues. The incumbent will be a highly focused and driven individual, with a meticulous eye for detail, proficient with Microsoft office Excel, and challenged to hit high performance targets that are set to meet project deadlines.

Responsibilities

Essential Duties

• Responsible for Coordinating Preventive & Corrective maintenance programs
• Responsible for coordination of service delivery improvement programs
• Responsible for coordinating ad-hoc interventions for site improvement where required
• Develop and maintain accurate records for assets management
• Develop process to continuously track power efficiencies on all sites and reduce overall generator run hours.
• Responsible for driving timely implementation of recommendations from Energy and Optimization team
• Must be able to manage and drive vendors and field teams on special projects
• Ensure timely and satisfactory closure of issues from the Quality Assurance Desk
• Provide support to Head of Operational Services on other assigned tasks.
• Maintain clear documentation of site assets and functionality, to guide assets deployment
• Assist in the Supplier Performance Evaluation Program.
• Ensure seamless integration of newly acquired sites.
• Provide reports and information as directed by the Head of Operational Services.
  Assist with analyzing data, identifying trends and making informed decisions.

Qualifications

EDUCATION AND EXPERIENCE:

• University degree needed
• Wireless and/or telecommunications operations experience preferred but not essential.
  Must have 10 years of Operations & service delivery management relevant experience within multi-disciplined organization.

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