346 Service Assistant jobs in Nigeria

URGENT RECRUITMENT

LOCATION: Festac, Lagos

SPAR MARKET-FESTAC branch is currently recruiting for the role of a CUSTOMER SERVICE ASSISTANT

QUALIFICATION REQUIRED

• SSCE/NCE/OND/HND/ in any relevant course of study.
• 0-1 year experience in a retail or customer service environment.
• Must be MALE for gender balance.
• Applicant must be living around Festac and its environs for proximity
• Must be available to resume immediately

METHOD OF APPLICATION

Interested and qualified for this role? Apply using the link

or submit CV using the role as the mail subject.

Job Types: Full-time, Permanent, New grad

Pay: ₦70,000.00 per month

Education:

• Higher National Diploma (Preferred)

Location:

• Lagos (Required)

Application Deadline: 31/10/2025

Customer Service Assistant (6-Month Cover Contract) – Abuja, Nigeria

Location:
Abuja, Nigeria

Job Type:
Full-Time, Office-Based (Fixed-Term Contract)

Work Hours:
8:00am – 6:00pm, Monday to Friday

Salary Range:
₦300,000 – ₦50,000 per month

Contract Duration:
6 months

We are a well-established employee screening company with operations in Nigeria since 2021. We are seeking a professional
Customer Service Officer to join our Abuja office on a 6-month cover contract. This is a fantastic opportunity to gain experience in a reputable company, deliver excellent client service, and showcase your skills in a dynamic and fast-paced environment.

Key Responsibilities

• Handle a high volume of telephone calls and email queries with professionalism.
• Navigate multiple systems and databases effectively (training will be provided).
• Undertake ID verification and other vetting processes.
• Ensure Service Level Agreements (SLAs) are consistently achieved.
• Provide professional and timely communication with customers and stakeholders.
• Identify opportunities for process improvements to enhance service delivery.
• Uphold strict information security and compliance procedures.
• Collaborate with colleagues to support team priorities.

Ideal Candidate / Requirements

• Minimum
  HND or B.Sc. qualification
  .
• At least 3 years' customer service experience
  in a reputable organisation (e.g. international hotel, telecommunications company, bank, embassy, or HR services).
• Previous
  call center or customer service experience
  preferred.
• Excellent customer service and relationship management skills.
• Ability to handle dissatisfied customers politely and professionally.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications and general IT systems.
• High attention to detail and accuracy.
• Ability to manage workload, prioritise tasks, and meet deadlines.
• Adaptable, flexible, and proactive with a collaborative "can-do" mindset.
• Must be able to start and commit to the full 6-month contract after background checks.

Perks & Benefits (Contract Role)

• Competitive salary: ₦ ,000 – ₦3 000 per month.
• Monthly
  team bonding activities
  .
• Company-supported
  trainings
  during the contract period.
• Observation of
  UK Bank Holidays only (8 days per year)
  .

(Note: HMO benefits apply only to permanent staff after probation and are not included in this contract role.)

Application Deadline: 17th September 2025

How to Apply:

Apply directly via LinkedIn or send your CV and cover letter to

with the subject line
"Customer Service Assistant– Contract Cover (Abuja)"
.

Please note :
Only shortlisted candidates will be contacted.

We are recruiting on behalf of our client, a beauty retail company, for the position below:

Location: Yaba and Lekki, Lagos Nigeria

Work Mode: Full Time; Onsite

Work Hours: 10 am- 6 pm, Monday-Friday & Two Saturdays in a month

Job Summary:

We are seeking a Customer Service Assistant who will serve as a point of contact for customers through phone calls, emails, live chat or in person. You will provide accurate information about the company products or services, handle customer inquiries promptly and professionally and ensure excellent service delivery that enhances customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across phone, email, social media, and in-store channels.
• Handle and resolve customer complaints courteously and efficiently while maintaining a positive brand image.
• Process customer orders, returns, exchanges, and refunds accurately and on time.
• Provide product and service information to help customers make informed purchasing decisions.
• Support sales representatives in-store by assisting with customer requests and ensuring a smooth shopping experience.
• Escalate unresolved issues to relevant departments and follow up to ensure closure.
• Document customer interactions, feedback, and issues in CRM systems or databases.
• Track and report customer service performance indicators such as response times, resolution rates, and satisfaction levels.
• Assist in executing customer engagement initiatives to build loyalty and drive repeat business.
• Contribute to improving customer service processes, tools, and best practices for greater efficiency.
• Other responsibilities as assigned by management.

Qualifications and Professional Experience

• Bachelor's degree in Mass Communication, Marketing, Business Administration or related field.
• 2+ years' experience in a customer facing role.
• Experience in the beauty (skincare) industry is a plus.

Core Skills and Functions

• Strong written and verbal communication skills
• Strong interpersonal skills.
• Ability to multitask and handle high message volumes.
• Ability to work under pressure and maintain professionalism
• Team player with ability to work under minimal supervision.
• Attention to detail and customer empathy.
• Problem-solving and decision-making skills
• Familiarity with CRM systems and client record management.
• Knowledge of skincare products
• Understanding of customer service KPIs and reporting.
• Basic knowledge of complaint handling and escalation procedures.

General Conditions

• Remuneration: N250,000 net
• HMO
• Leave Allowance

Job Type: Full-time

Pay: ₦250,000.00 per month

Role: Customer Service Assistant

Location: Ajah, Lagos (Proximity to the job location is key)

Work Mode: Onsite (Full-time)

Remuneration: NGN 130,000 naira

About the Job:

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Assistant. The successful candidate will be responsible for handling customer inquiries, resolving complaints, providing accurate information, communicating to subscribers via email using the company's logo and signature to maintain professionalism and brand consistency, and ensuring a smooth user experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints and issues effectively while maintaining professionalism.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Collaborate with internal teams (sales, marketing, technical) to address customer needs.
• Escalate complex issues to the appropriate departments when necessary.
• Collect and analyze customer feedback to improve service delivery.
• Meet and exceed set KPIs, including response time, resolution rate, and customer satisfaction scores.

Requirements:

• Bachelor's degree or equivalent in Business Administration, Communications, or related fiel
• d.Proven experience in customer service and/or administrative rol
• esExcellent verbal and written communication skill
• s.Strong problem-solving and conflict-resolution abilitie
• s.Ability to multitask, prioritize, and manage time effectivel
• y.Proficiency in MS Office and familiarity with CRM software are added advantage
• s.Positive attitude, patience, and empathy when dealing with customer
• s.Must have completed NY

S

C

Method of Application:

Interested applicants should apply by sending their CV and portfolio to

Job Title: Guest Service Assistant

Location: YellowDoor Hotels, Wuse 2, Abuja

Landmark: ECWA Junction

Employment Type: Full-Time

Salary: ₦90,000 plus benefits (Based on Skills and Experience)

Open Interview Date & Time

Thursday, 28th August 2025 – One Day Only

• Screening: 10:00 AM – 11:00 AM
• Interviews: Immediately after screening for selected candidates

About the Role

YellowDoor Hotels is seeking smart, polished, and customer-focused Guest Service Assistants to join our front office team. The role is the first point of contact for guests and requires excellent communication, attention to detail, and the ability to deliver a warm and professional check-in/check-out experience.

Requirements

• Minimum OND/HND/Bachelor's Degree.
• 1–3 years of experience in front office, customer service, or hospitality preferred.
• Strong communication and interpersonal skills.
• Computer literacy (experience with hotel management systems is an advantage).
• Neat, well-groomed, and professional appearance.
• Ability to handle guest inquiries and complaints politely and efficiently.

Interview Details

Venue: YellowDoor Hotels, 19 Thaba Tseka Street, Wuse 2, Abuja

(Landmark: ECWA Junction)

Date: Thursday, 28th August 2025 – One Day Only

Screening Time: 10:00 AM – 11:00 AM

Interview Time: Immediately after screening

Dress Code: Smart and professional

Come With:

• Updated CV
• Any proof of previous customer service or hospitality experience

How to Apply:

Apply through Indeed before attending the interview.

Important: Individuals who arrive after the screening period (10:00 AM – 11:00 AM) will not be attended to.

Note: Applicants without relevant customer service/hospitality experience may not be considered.

Job Type: Full-time

Applicants must be presentable with good command of English.

Must have the Ability to interact and attend to customers request.

Minimum of OND.

Job Types: Full-time, Permanent

Pay: ₦50,000.00 per month

Description:

IT Service Desk Analyst

Location: Onne Rivers State

Department: IT

Company: Pipe Coaters Nigeria Limited

Are you passionate about Information Technology and curious to understand how things work? Then, we want to make you one of us If you get here, it is clear that you love IT and computer science and you enjoy being hands on.

Let us give you a few details about us. We have a pleasant work environment and we strive as a team. We provide continuous feedback and together we establish the right career & development plan for you.

What will you do in your day-to-day job

• Assists providing user support and solves hardware, software, technology and application incidents carrying out tasks such as
  
  password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
• Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates identifying
  
  IT improvements and requests their development, participating in all issues.
• Carries out the necessary activities to provide immediate incident solutions, so that customers countinue with their work as
  
  soon as possible.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures
  
  and practices and minimizing the impact of the incident on Service levels.
• Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations
  
  that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

Your profile:

• Degreed in: A tertiary qualification in a field related to Information Technology
• Experience: Minimum of 1–3 years of relevant work experience
• Language: English - Intermediate
• Specific knowledge: Globally Recognized Certifications in either Microsoft, Cisco etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry recognized standards and in-line with the best practices guidelines

If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.

Thank you for your interest.

Location:Onne, Rivers, Nigeria

Date: Aug 18, 2025

Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers'? entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Position: Service Desk Coordinator

Job Location: Lagos

Role Summary

• Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units.
• This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities

• Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.
• Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.
• Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.
• Act as escalation point for complex user issues or complaints, including VIP user support.
• Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.
• Facilitate onboarding, training, and upskilling of service desk analysts.
• Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.
• Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.
• Lead daily huddles, incident trend reviews, and continuous improvement sessions.
• Support development and review of knowledge articles, SOPs, and escalation paths.
• Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Attributes & Requirements

• Education: Bachelor's degree in information technology, Computer Science, or related discipline.
• Experience: 5-7 years in IT support, with at least 2 years in a supervisory or lead role.
• Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.
• Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We Are Hiring

Job Role: Service Desk Coordinator

Industry: Technology

Role Summary:

Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units. This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities:

* Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.

* Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.

* Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.

* Act as escalation point for complex user issues or complaints, including VIP user support.

* Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.

* Facilitate onboarding, training, and upskilling of service desk analysts.

* Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.

* Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.

* Lead daily huddles, incident trend reviews, and continuous improvement sessions.

* Support development and review of knowledge articles, SOPs, and escalation paths.

* Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Job Attributes & Requirements:

* Education: Bachelor's degree in information technology, Computer Science, or related discipline.

* Experience: 5–7 years in IT support, with at least 2 years in a supervisory or lead role.

* Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.

* Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Apply Now:

Send your CV to using the job role as the subject.

Application Deadline: Friday, 22nd August 2025