341 Service Agent jobs in Nigeria

This a Full Remote job, the offer is available from: Anywhere

At Destinee Travel, w
e are a nationwide full-service agency specializing in luxury tours and vacation packages from a wide range of trusted vendors.

We're looking for passionate individuals - whether you're experienced or new to the industry - to be part of our expanding team. If you're excited to work with a thriving company that offers top-tier compensation, amazing perks, bonuses, and unlimited training, this is the perfect opportunity to advance your career

Immediate Openings Available

Work Remotely

- From the Comfort of Your Home

Full Training Provided

Flexible Options

- Part-Time or Full-Time

English Proficiency Required

Requirements

Responsibilities:

• Book air and ground transportation for clients.
• Research and find the best pricing and travel options based on client needs.
• Arrange hotel accommodations in clients' preferred destinations.
• Create and promote tailored travel plans and packages.

Qualifications:

• Eager to learn and adaptable.
• Strong organizational skills with a business mindset.
• Ability to succeed in a remote work setting.
• Self-motivated and able to work independently.
• No experience required
   - full training provided

Benefits

Plenty of opportunities for career growth.

Earn your own IATA certification.

Access exclusive travel discounts.

Participate in familiarization (FAM) trips.

• Enjoy highly flexible work hours.

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass communication or Any related discipline
• 2 - 3 years of experience in a similar role
• Excellent Communication.

Salary

N120,000 monthly (Gross).

Method of Application

Interested and qualified candidates should send their Resume to: .ngusing the Job Position and Location as the subject of the mail.

• The customer service agent is the first line of contact for LifeBank customers.
• The role will handle incoming and outgoing calls, customer inquiries, and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationships with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints, as well as logs of interaction with customers
• Go the extra mile to build and maintain a positive trust relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass Communication or any related discipline
• 1 - 2 years of experience in a similar role
• Excellent Communication.
• Must speak Hausa

Salary

N120,000 monthly (Gross).

Method of Application

Interested and qualified candidates should send their Resume to: .ngusing the Job Position and Location as the subject of the mail.

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a 'home away from home' experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Position: Guest Service Agent

Job Location: Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle check-in, check-out, and room assignments efficiently.
• Respond promptly to guest inquiries, requests, and complaints.
• Provide accurate information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to meet guest needs.
• Process reservations, payments, and maintain accurate guest records.
• Ensure compliance with hotel policies, health, and safety standards.
• Uphold the hotel's brand image through professional appearance and behaviour.

Requirements

• Diploma or Degree in Hospitality, Tourism, or related field (preferred).
• 2 - 5 years of relevant work experience.
• Previous experience in a customer service or hotel front desk role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in hotel management systems (PMS) and MS Office.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

• Customer service excellence.
• Teamwork and collaboration.
• Professional grooming and presentation.
• Adaptability and resilience in a fast-paced environment.
• Multitasking and organisational skills.

Method of Application

Interested and qualified candidates should send their CV and Photograph to: using the Job Position as the subject of the email.

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

• Utilizing software, databases, scripts, and tools appropriately.

• Follow communication "Scripts" verbatim when handling different topics.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

• Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

• ND or HND or BSC Degree or Equivalent in relevant course

• Computer Literacy (Mandatory)

• Excellent Communication skills

• Good command of English language (with no distinctive accent)

• Versatile with Software Applications

• Experience in Microsoft Office applications

• Customer Service Skills

• Minimum of 2 years' experience in a similar role.

• Multitasking and teamwork

Location: Ikota-Lekki Axis, Lagos

Responsibilities:

• Responsible for responding to all clients' Inbound calls.

• Addressing complaints and inquiries.

• Manage large amounts of Inbound and Outbound calls.

• Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

• Seize opportunities to Upsell products/services when they arise.

• Build sustainable relationships and engage customers by going the extra mile.

• Keep records of all conversations in the call-center database.

Today

C

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

Utilizing software, databases, scripts, and tools appropriately.

Follow communication "Scripts" verbatim when handling different topics.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

ND or HND or BSC Degree or Equivalent in relevant course

Computer Literacy (Mandatory)

Excellent Communication skills

Good command of English language (with no distinctive accent)

Versatile with Software Applications

Experience in Microsoft Office applications

Customer Service Skills

Minimum of 2 years' experience in a similar role.

Multitasking and teamwork

Location:

Ikota-Lekki Axis, Lagos

Responsibilities:

Responsible for responding to all clients' Inbound calls.

Addressing complaints and inquiries.

Manage large amounts of Inbound and Outbound calls.

Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

Seize opportunities to Upsell products/services when they arise.

Build sustainable relationships and engage customers by going the extra mile.

Keep records of all conversations in the call-center database.

<

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 75, ,000

Easy Apply

We are seeking a dedicated and customer-focused customer Service Representative to provide excellent support and assistance to clients. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills. Specific responsibilities seen on a Customer Service Atten

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues by providing accurate information and solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, returns, and exchanges while ensuring accuracy and efficiency.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Document customer interactions, transactions, and feedback for record-keeping and improvement purposes.
• Stay updated on company products, services, and policies to provide informed assistance.
• Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service received.
• Identify opportunities to enhance customer experience and suggest improvements to management.
  Meet or exceed key performance metrics, including response times and customer satisfaction scores.

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field (preferred).
• Previous experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of patience, empathy, and active listening skills.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to work independently and in a team-oriented environment.
• Willingness to work flexible hours, including weekends and holidays, if required.

Customer Service Officer

Location: Nigeria / Dallas, Texas (depending on branch)

Department: Customer Service

Reports To: Customer Service Manager / Operations Manager

Job Summary

The Customer Service Officer is responsible for ensuring excellent service to all customers

of Mama Jones Foods Nigeria and Mama Jones African Market. The role involves handling

customer inquiries, managing orders, resolving complaints, and maintaining accurate

records to enhance customer satisfaction and loyalty.

Key Responsibilities

1. Customer Interaction

• Serve as the first point of contact for customers via phone, email, or in-person.

• Assist customers with placing orders, checking product availability, and providing product

information.

• Gather customer feedback and communicate insights to management.

2. Operational Support

• Coordinate with production, logistics, and sales teams to ensure timely delivery of orders.

• Monitor inventory and inform customers of stock levels.

• Resolve customer complaints or issues promptly, professionally, and courteously.

3. Administrative Duties

• Maintain accurate records of customer interactions and transactions.

• Prepare reports on customer service metrics and feedback.

• Ensure all communications are documented in the company CRM system.

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or related field preferred.

• Previous experience in customer service, especially in food, retail, or FMCG industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Familiarity with CRM software and basic office applications (Word, Excel, etc.).

Key Competencies

• Customer-focused and service-oriented

• Attention to detail and accuracy

• Team player with collaborative mindset

- Ability to work under pressure in a fast-paced environment

Working Conditions

• Full-time,Remote role, will involve weekends.Work is done on a shift rotation basis ,It could be morning ,Evening or weekend shifts .

Job Type: Full-time

Pay: ₦150,000.00 per month

Location:

• Lagos (Preferred)

Expected Start Date: 01/11/2025

Customer Service Representative

Location: Lagos Island (proximity required)

Employment Type: Full-time

Work Model: On-site; hybrid available upon confirmation

Experience: 3–5 years

About the Role

We're seeking a smart, detail-oriented Customer Service Representative who delivers precise, professional support across phone, chat, email, and in-person interactions. You'll help us keep clients delighted while maintaining meticulous records and strict confidentiality.

Key Responsibilities

• Respond to client inquiries via chat, phone, email, and in-person—professionally and on time.

• Resolve client concerns accurately while upholding the firm's standards.

• Collate and maintain data with exceptional attention to detail.

• Keep comprehensive records of all client interactions and service requests.

• Handle confidential client information with discretion.

• Collaborate with legal and administrative teams to ensure seamless service delivery.

Requirements

• 3–5 years' experience in a client-facing customer service role (professional services experience is a plus).

• Strong written and verbal communication skills.

• High accuracy and organization; comfortable managing multiple requests at once.

• Proficiency with email tools and basic office software (e.g., Google Workspace or MS Office); familiarity with CRM/helpdesk tools is an advantage.

• Integrity and respect for confidentiality.

• Ability to work from Lagos Island (proximity is mandatory).

Send CV to