62 Retail Supervisor jobs in Nigeria

As the Store Supervisor, you will be responsible for leading and overseeing the operations of our high-end fashion store. You will be tasked with creating an exceptional shopping experience for our discerning clientele while also driving the store's financial performance and achieving ambitious sales targets. Your strong leadership, keen eye for fashion, and exceptional customer service skills will be paramount in this role.

Key Responsibilities

• Develop and implement effective sales strategies to consistently achieve individual and store-wide monthly targets.
• Develop and implement effective store policies, procedures, and best practices to optimize daily operations.
• Oversee the store's inventory management, including product ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
• Ensure the store's visual merchandising and product presentation are consistently aligned with the brand's image and seasonal trends.
• Analyze sales data, identify trends, and implement strategies to improve financial performance and meet sales targets.
• Implement effective loss prevention measures to minimize discrepancies. Build, lead, and motivate a high-performing team of sales associates.
• Manage employee schedules, attendance, and performance to maintain optimal staffing levels.
• Drive a customer-centric culture by setting high standards for personalized service and client satisfaction.
• Develop and oversee the implementation of effective clienteling strategies to build long-term relationships with customers.
• Identify opportunities for improvement and develop strategic plans to enhance the store's operations, sales, and profitability.

Requirements

• Atleast 5 years of demonstrated expertise and cognate experience structured luxury/ grocery/fashion retail environment with strong sales and customer service exposure.
• Experience in retail sales in a retail store environment, visual merchandising, inventory management.
• Exceptional leadership, team-building, and interpersonal skills Strong problem-solving, decision-making, and time-management abilities
• Proficient in the use of retail technology, point-of-sale systems, and inventory management software
• Passion for fashion, an eye for style, and a deep understanding of current and emerging trends
• Excellent verbal and written communication skills, with the ability to engage with diverse clientele

Job Type: Full-time

Application Question(s):

• How many years of retail experience do you have?

Today

Rest of Nigeria (Anambra) Full Time

Retail, Fashion & FMCG NGN 250, ,000

Easy Apply

As the Retail Sales Supervisor, you will be responsible for leading and overseeing the operations of our high-end fashion boutique. You will be tasked with creating an exceptional shopping experience for our discerning clientele, while also driving the store's financial performance and achieving ambitious sales targets.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 5 years

Responsibilities:

• Develop and implement effective sales strategies to consistently achieve individual and store-wide monthly targets.
• Develop and implement effective store policies, procedures, and best practices to optimize daily operations.
• Oversee the store's inventory management, including product ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
• Ensure the store's visual merchandising and product presentation are consistently aligned with the brand's image and seasonal trends.
• Analyze sales data, identify trends, and implement strategies to improve financial performance and meet sales targets.
• Implement effective loss prevention measures to minimize discrepancies.
• Build, lead, and motivate a high-performing team of sales associates.
• Manage employee schedules, attendance, and performance to maintain optimal staffing levels.
• Drive a customer-centric culture by setting high standards for personalized service and client satisfaction.
• Develop and oversee the implementation of effective clienteling strategies to build long-term relationships with customers.
  Identify opportunities for improvement and develop strategic plans to enhance the store's operations, sales, and profitability.

Requirements:

• At least 5 years of demonstrated expertise and cognate experience structured luxury/ grocery/fashion retail environment with strong sales and customer service exposure.
• Experience in retail sales in a retail store environment, visual merchandising, and inventory management.
• Exceptional leadership, team-building, and interpersonal skills
• Strong problem-solving, decision-making, and time-management abilities
• Proficient in the use of retail technology, point-of-sale systems, and inventory management software
• Passion for fashion, an eye for style, and a deep understanding of current and emerging trends
• Excellent verbal and written communication skills, with the ability to engage with diverse clientele

Objective: Responsible for overseeing daily store operations, managing the YB stars in the retail store, ensuring excellent customer service, monitoring inventory, and achieving store targets.

Team Leadership

• Supervise and lead the YB stars at the Retail store.
• Foster a positive and collaborative work environment.
• Ensure the rules and regulations in the company staff handbook are followed. Enforce Compliance.
• Provide training and guidance to ensure staff are well-versed in product knowledge, customer service, and service offerings.
• Conduct regular coaching sessions and provide constructive feedback to promote continuous improvement.

Customer Experience

• Achieve 95% positive feedback on customer experience for the store. Communicate and resolve issues with those concerned and ensure that the cycle of satisfying customers through feedback or complaints is completed promptly.
• Attend promptly to walk-in jewels and jewels who have ordered via all our other channels (WhatsApp, Instagram, TikTok, etc)
• Ensure smooth and efficient customer interactions in a bid to deliver exceptional service.
• Get customers' feedback on service and product offerings, create a monthly report breaking down insights on customers' feedback about our brand.
• Oversee customer interactions across various channels, including in-store, online, and through social media.
• Implement strategies to enhance customer engagement and satisfaction.
• Proactively address customer inquiries, concerns, and feedback with a solutions-oriented approach.

Customer Loyalty & Retention

• Implement and maintain a personalized communication strategy through various channels (Whatsapp, email, social media, etc.).
• Implement targeted campaigns and promotions to encourage repeat purchases.
• Introduce exclusive promotions and rewards for loyal customers.

Store Supervision (Internal Operations)

• Meet store targets for both service and product sales monthly.
• Ensure the retail store process for opening (including ambiance, merchandising, etc.) and closing is strictly adhered to
• Ensure all approved SOPs are strictly enforced
• Overseeing the E-commerce platform
• Verifying inventory and confirming shipping costs align with the designated logistics provider
• Sign off on all deliveries for retail partners, individual orders, exhibitions, and trade fairs, to ensure no errors or spillage and items are accurately delivered.
• Manage store inventory, ensuring all products are accounted for, and keep a detailed list of out-of-stock items. Send a weekly request list to the Operations Manager and follow up to ensure they are ordered as soon as possible.
• Carry out market research to understand market trends and customer needs for the purpose of growing our brand and increasing revenue at the branch. Send a strategy report monthly to the Operations Manager and MD with plans on how to execute the strategy.
• Work with other departments at the store to develop a monthly operational budget for the store, enforce the budget, and ensure store expenses don't exceed the agreed budget.
• Ensure prompt communication of all new arrivals to customers/retail partners within the first week of arrival, send emails, and notes to 99% of customers stating all new arrivals monthly.
• Monitoring and analyzing studio performance to identify areas of improvement.
• Conducting staff meetings to ensure everyone is on the same page and address any concerns or suggestions
• Schedule appointments for clients and coordinate with retail artists.
• Measure customers' feedback and satisfaction levels through surveys or reviews.
• Monitor the studio's operational efficiency, such as the number of appointments scheduled per day or the time taken to complete service
• Tracking inventory turnover rate and minimizing stock-outs or excess inventory.
• Compile and submit weekly, monthly, and quarterly reports to the Operations Manager and MD, detailing revenue generated, customer feedback, and strategy for the new month in the bid to meet store targets.
• Represent the brand at trade shows/exhibitions/ activations.

Marketing & Content Creation

• Build and nurture brand communities on social media platforms.
• Encourage user-generated content and testimonials to showcase brand advocacy.
• Work with the Operations Manager to develop a marketing strategy for the brand in the bid to ensure the store's target is met.
• Work with retail artist supervisor and other team members to ensure marketable and on-brand content is being posted on all the YangaBeauty pages.
• Follow up with graphics, digital marketing freelancers, to ensure that the branch is properly marketed to build and increase brand awareness

Growth & Learning

• Read at least one book or article every month on anything sales, retail management, customer experience, and beauty, Share the summary with Operations.
• You will be required to carry out internal training for the team on product knowledge, soft or hard skills once a month.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, Hospitality, or a related field.
• Minimum of 3 years of experience in a retail supervisory or team lead role.
• Proven track record of meeting or exceeding sales targets and delivering exceptional customer service.
• Experience managing retail inventory, or e-commerce operations, is a strong plus.
• Previous experience in the beauty, fashion, or lifestyle industry is compulsory.
• A diploma or professional certification in Customer Experience, Sales, or Retail Operations is an added advantage.

Requirements

• Leadership & People Management: Ability to lead, coach, and motivate a retail team to achieve performance goals.
• Customer Service Excellence: Strong ability to resolve issues, enhance customer satisfaction, and create loyalty programs.
• Communication: Excellent verbal and written communication skills, including cross-channel communication (in-person, WhatsApp, social media, etc.).
• Sales & Marketing: Understanding of retail sales strategies, customer acquisition, retention, and in-store marketing.
• Inventory Management: Competence in managing stock levels, preventing stock-outs, and reducing losses.
• Digital Fluency: Ability to use and manage digital platforms like WhatsApp Business, Instagram, TikTok, e-commerce systems, etc.
• Problem-Solving: Ability to proactively identify problems and implement practical solutions.
• Time Management: Capable of managing multiple responsibilities and meeting deadlines under pressure.
• Reporting & Analysis: Able to collect and analyze data on customer feedback, sales, and operations, and present actionable reports.

Job Type: Full-time

Objective:

The Retail Store Supervisor Assistant supports the Retail Store Supervisor in the day-to-day running of the retail store. This includes assisting with staff coordination, ensuring excellent customer service, managing store processes, monitoring inventory, supporting customer communications, and helping to achieve the store's service and sales goals.

Responsibilities:

Operational Support

• Support the Supervisor in executing daily store operations including opening and closing procedures.
• Help enforce company Standard Operating Procedures (SOPs) to maintain operational consistency.
• Assist with maintaining a clean, organized, and brand-appropriate store environment.
• Monitor visual merchandising and assist with restocking and arranging displays.

Customer Service

• Greet and assist walk-in customers, providing product information and helping with purchases.
• Attend to customers from various channels (WhatsApp, Instagram, TikTok, etc.) in the absence or support of the Supervisor.
• Help manage customer feedback and escalate unresolved issues to the Supervisor.
• Support in collecting customer feedback and preparing reports for review.

Inventory & Order Management

• Assist in tracking inventory levels and ensuring accurate product counts.
• Support the Supervisor in compiling inventory request lists and following up with the Operations team.
• Help receive deliveries and confirm product accuracy.
• Ensure products are neatly tagged, shelved, and accounted for.

Staff Coordination

• Support the coordination and scheduling of the YangaBeauty team.
• Help onboard new staff and provide basic training on store procedures and customer interaction.
• Relay team concerns to the Supervisor and assist in resolving minor conflicts.

E-commerce & Fulfillment

• Assist with packaging and preparing online orders for shipping.
• Verify delivery details and liaise with the logistics team for timely dispatch.
• Help ensure online orders are correctly documented and inventory updated accordingly.

Marketing & Promotions

• Help coordinate in-store promotions and campaigns.
• Support in taking photos/videos for social media and assist in posting or sending to the digital team.
• Inform customers about ongoing offers, new arrivals, and loyalty programs.

Reporting & Communication

• Assist in preparing daily and weekly store reports.
• Maintain clear communication with the Supervisor on customer concerns, stock updates, or operational challenges.
• Keep track of team performance and provide relevant input when necessary.

Brand Representation

• Represent the brand positively in all customer and team interactions.
• Assist during trade shows, activations, and other brand events when required.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2 - 4 years of experience in a retail or customer-facing role.
• Prior experience in fashion, beauty, or lifestyle industries is a plus.

Requirements:

• Strong interpersonal and communication skills.
• Good organizational and multitasking abilities.
• Basic inventory and sales knowledge.
• Tech-savvy: familiar with social media, and basic office tools.
• Attention to detail and ability to follow instructions.
• Proactive and customer oriented.
• Friendly, approachable, and professional demeanor.
• Willingness to learn and grow within the company.

Job Type: Full-time

Sales Supervisor

Location: Owerri

Salary: ₦100,000 monthly (plus HMO, performance bonuses, sales commission, and access to training & career development)

Role Overview

We are looking for experienced Sales Supervisors to lead sales teams in a real estate company. The role involves guiding sales agents, driving sales performance, and ensuring targets are achieved in line with company objectives.

Key Responsibilities

• Supervise, train, and motivate field sales teams.

• Achieve monthly and quarterly sales targets.

• Monitor and analyze sales activities and market conditions.

• Maintain strong relationships with clients and partners.

• Prepare periodic reports on sales performance.

Qualifications & Requirements

• Bachelor's degree or HND in Business, Marketing, or related field.

• Minimum 3 years' supervisory experience in sales.

• Experience in real estate marketing/sales is a strong advantage.

• Strong leadership, communication, and negotiation skills.

Application

Interested candidates should send their CV and cover letter to with the subject line: Application – Sales Supervisor (Location).

Job Type: Full-time

Pay: ₦0, 0,000.00 per month

Experience:

• Business Strategist: 3 years (Required)

Job Role: Sales Supervisor

Industry: Fashion & Lifestyle

Location: Ibadan, Nigeria

Salary: Competitive

Our client in the fashion and lifestyle industry is seeking a proactive and results-driven Sales Supervisor to manage sales operations and oversee store management in Ibadan. The role requires strong leadership in driving performance, optimising sales, and ensuring an excellent customer experience.

Key Responsibilities:

• Supervise and manage daily operations of the retail store in Ibadan.

• Oversee stock control, merchandising, and inventory accuracy.

• Ensure compliance with company operational excellence, and store presentation standards.

• Prepare regular sales and store performance reports with actionable insights.

• Coordinate promotions, campaigns, and customer engagement activities.

Requirements:

• 3–5 years' proven experience in sales supervision or store management (fashion, lifestyle, or FMCG preferred).

• Strong leadership, people management, and organizational skills.

• Track record of achieving sales targets and improving store performance.

• Proficiency in sales reporting tools, POS systems, and Microsoft Office.

How to Apply:

Send your CV to

Use the subject line: "Sales Supervisor"

Only shortlisted candidates will be contacted.

About the Role:

A fast-growing gadget retail store is looking for a proactive and organized Sales Supervisor to lead daily store operations. The ideal candidate will oversee sales activities, manage a small team, maintain accurate inventory records, and ensure an excellent customer experience.

Key Responsibilities:

• Supervise and coordinate daily sales floor operations.
• Lead, train, and motivate the sales team to meet sales and cash targets.
• Track and maintain accurate sales and inventory records.
• Oversee product display, merchandising, and store organization.
• Handle customer inquiries and complaints promptly and professionally.
• Support audit and accounting processes with accurate reporting.
• Prepare and submit daily or weekly sales performance reports.

Job Type: Full-time

Pay: ₦70, ₦90,000.00 per month

Education:

• Higher National Diploma (Preferred)

Experience:

• sales: 1 year (Required)

Location:

• Lagos (Required)

Today

Lagos Full Time

Real Estate NGN 75, ,000 Plus Commission

Easy Apply

The Sales Supervisor is responsible for identifying potential clients, developing new business opportunities and closing real estate transactions. This role is essential to company's sales team, contributing directly to revenue growth and market expansion. The sales supervisor acts as a representative of the brand.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Generate and follow up on leads through networking.
• Negotiate and close deals in alignment with company objectives.
• Responsible for the consultant under you, follow-up, and update on the company's product knowledge.
• Prepare and deliver appropriate presentations on products and services.
• Provide post-sale support to clients to ensure satisfaction and referral generation.
• Schedule and conduct site inspections for prospective clients.
• Provide expert advice to clients regarding market conditions, pricing and available properties.
  Shoot personal and group products and onsite marketing videos.

Requirements:

• 2 years of experience
  Diploma in a related field

Remuneration: NGN 100, ,000 Plus Commission