474 Retail Store jobs in Nigeria

As the Store Supervisor, you will be responsible for leading and overseeing the operations of our high-end fashion store. You will be tasked with creating an exceptional shopping experience for our discerning clientele while also driving the store's financial performance and achieving ambitious sales targets. Your strong leadership, keen eye for fashion, and exceptional customer service skills will be paramount in this role.

Key Responsibilities

• Develop and implement effective sales strategies to consistently achieve individual and store-wide monthly targets.
• Develop and implement effective store policies, procedures, and best practices to optimize daily operations.
• Oversee the store's inventory management, including product ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
• Ensure the store's visual merchandising and product presentation are consistently aligned with the brand's image and seasonal trends.
• Analyze sales data, identify trends, and implement strategies to improve financial performance and meet sales targets.
• Implement effective loss prevention measures to minimize discrepancies. Build, lead, and motivate a high-performing team of sales associates.
• Manage employee schedules, attendance, and performance to maintain optimal staffing levels.
• Drive a customer-centric culture by setting high standards for personalized service and client satisfaction.
• Develop and oversee the implementation of effective clienteling strategies to build long-term relationships with customers.
• Identify opportunities for improvement and develop strategic plans to enhance the store's operations, sales, and profitability.

Requirements

• Atleast 5 years of demonstrated expertise and cognate experience structured luxury/ grocery/fashion retail environment with strong sales and customer service exposure.
• Experience in retail sales in a retail store environment, visual merchandising, inventory management.
• Exceptional leadership, team-building, and interpersonal skills Strong problem-solving, decision-making, and time-management abilities
• Proficient in the use of retail technology, point-of-sale systems, and inventory management software
• Passion for fashion, an eye for style, and a deep understanding of current and emerging trends
• Excellent verbal and written communication skills, with the ability to engage with diverse clientele

Job Type: Full-time

Application Question(s):

• How many years of retail experience do you have?

Today

Rest of Nigeria (Anambra) Full Time

Retail, Fashion & FMCG NGN 250, ,000

Easy Apply

As the Retail Sales Supervisor, you will be responsible for leading and overseeing the operations of our high-end fashion boutique. You will be tasked with creating an exceptional shopping experience for our discerning clientele, while also driving the store's financial performance and achieving ambitious sales targets.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 5 years

Responsibilities:

• Develop and implement effective sales strategies to consistently achieve individual and store-wide monthly targets.
• Develop and implement effective store policies, procedures, and best practices to optimize daily operations.
• Oversee the store's inventory management, including product ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
• Ensure the store's visual merchandising and product presentation are consistently aligned with the brand's image and seasonal trends.
• Analyze sales data, identify trends, and implement strategies to improve financial performance and meet sales targets.
• Implement effective loss prevention measures to minimize discrepancies.
• Build, lead, and motivate a high-performing team of sales associates.
• Manage employee schedules, attendance, and performance to maintain optimal staffing levels.
• Drive a customer-centric culture by setting high standards for personalized service and client satisfaction.
• Develop and oversee the implementation of effective clienteling strategies to build long-term relationships with customers.
  Identify opportunities for improvement and develop strategic plans to enhance the store's operations, sales, and profitability.

Requirements:

• At least 5 years of demonstrated expertise and cognate experience structured luxury/ grocery/fashion retail environment with strong sales and customer service exposure.
• Experience in retail sales in a retail store environment, visual merchandising, and inventory management.
• Exceptional leadership, team-building, and interpersonal skills
• Strong problem-solving, decision-making, and time-management abilities
• Proficient in the use of retail technology, point-of-sale systems, and inventory management software
• Passion for fashion, an eye for style, and a deep understanding of current and emerging trends
• Excellent verbal and written communication skills, with the ability to engage with diverse clientele

Today

V

Lagos Full Time

Confidential

• Minimum Qualification :

Urgent Vacancy:

Position: Retail Store Assistant

Location: Ajao Estate

Job Type: Full-time

Salary: N80,000

• Provide excellent customer service and ensure a positive shopping experience

• Manage and maintain a clean and organized store environment

• Process transactions accurately and efficiently

• Restock shelves, merchandise displays, and ensure inventory levels are adequate

• Assist with receiving and stocking inventory

• Maintain knowledge of products and services to make recommendations to customers

• Support sales team in achieving sales targets

• Handle customer complaints and resolve issues in a professional manner

• Perform other duties as assigned by the store manager

• Candidates must live close to Ajao Estate or near the International Airport

How to Apply:

If you're interested in this opportunity, please send your CV to

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Objective: Responsible for overseeing daily store operations, managing the YB stars in the retail store, ensuring excellent customer service, monitoring inventory, and achieving store targets.

Team Leadership

• Supervise and lead the YB stars at the Retail store.
• Foster a positive and collaborative work environment.
• Ensure the rules and regulations in the company staff handbook are followed. Enforce Compliance.
• Provide training and guidance to ensure staff are well-versed in product knowledge, customer service, and service offerings.
• Conduct regular coaching sessions and provide constructive feedback to promote continuous improvement.

Customer Experience

• Achieve 95% positive feedback on customer experience for the store. Communicate and resolve issues with those concerned and ensure that the cycle of satisfying customers through feedback or complaints is completed promptly.
• Attend promptly to walk-in jewels and jewels who have ordered via all our other channels (WhatsApp, Instagram, TikTok, etc)
• Ensure smooth and efficient customer interactions in a bid to deliver exceptional service.
• Get customers' feedback on service and product offerings, create a monthly report breaking down insights on customers' feedback about our brand.
• Oversee customer interactions across various channels, including in-store, online, and through social media.
• Implement strategies to enhance customer engagement and satisfaction.
• Proactively address customer inquiries, concerns, and feedback with a solutions-oriented approach.

Customer Loyalty & Retention

• Implement and maintain a personalized communication strategy through various channels (Whatsapp, email, social media, etc.).
• Implement targeted campaigns and promotions to encourage repeat purchases.
• Introduce exclusive promotions and rewards for loyal customers.

Store Supervision (Internal Operations)

• Meet store targets for both service and product sales monthly.
• Ensure the retail store process for opening (including ambiance, merchandising, etc.) and closing is strictly adhered to
• Ensure all approved SOPs are strictly enforced
• Overseeing the E-commerce platform
• Verifying inventory and confirming shipping costs align with the designated logistics provider
• Sign off on all deliveries for retail partners, individual orders, exhibitions, and trade fairs, to ensure no errors or spillage and items are accurately delivered.
• Manage store inventory, ensuring all products are accounted for, and keep a detailed list of out-of-stock items. Send a weekly request list to the Operations Manager and follow up to ensure they are ordered as soon as possible.
• Carry out market research to understand market trends and customer needs for the purpose of growing our brand and increasing revenue at the branch. Send a strategy report monthly to the Operations Manager and MD with plans on how to execute the strategy.
• Work with other departments at the store to develop a monthly operational budget for the store, enforce the budget, and ensure store expenses don't exceed the agreed budget.
• Ensure prompt communication of all new arrivals to customers/retail partners within the first week of arrival, send emails, and notes to 99% of customers stating all new arrivals monthly.
• Monitoring and analyzing studio performance to identify areas of improvement.
• Conducting staff meetings to ensure everyone is on the same page and address any concerns or suggestions
• Schedule appointments for clients and coordinate with retail artists.
• Measure customers' feedback and satisfaction levels through surveys or reviews.
• Monitor the studio's operational efficiency, such as the number of appointments scheduled per day or the time taken to complete service
• Tracking inventory turnover rate and minimizing stock-outs or excess inventory.
• Compile and submit weekly, monthly, and quarterly reports to the Operations Manager and MD, detailing revenue generated, customer feedback, and strategy for the new month in the bid to meet store targets.
• Represent the brand at trade shows/exhibitions/ activations.

Marketing & Content Creation

• Build and nurture brand communities on social media platforms.
• Encourage user-generated content and testimonials to showcase brand advocacy.
• Work with the Operations Manager to develop a marketing strategy for the brand in the bid to ensure the store's target is met.
• Work with retail artist supervisor and other team members to ensure marketable and on-brand content is being posted on all the YangaBeauty pages.
• Follow up with graphics, digital marketing freelancers, to ensure that the branch is properly marketed to build and increase brand awareness

Growth & Learning

• Read at least one book or article every month on anything sales, retail management, customer experience, and beauty, Share the summary with Operations.
• You will be required to carry out internal training for the team on product knowledge, soft or hard skills once a month.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, Hospitality, or a related field.
• Minimum of 3 years of experience in a retail supervisory or team lead role.
• Proven track record of meeting or exceeding sales targets and delivering exceptional customer service.
• Experience managing retail inventory, or e-commerce operations, is a strong plus.
• Previous experience in the beauty, fashion, or lifestyle industry is compulsory.
• A diploma or professional certification in Customer Experience, Sales, or Retail Operations is an added advantage.

Requirements

• Leadership & People Management: Ability to lead, coach, and motivate a retail team to achieve performance goals.
• Customer Service Excellence: Strong ability to resolve issues, enhance customer satisfaction, and create loyalty programs.
• Communication: Excellent verbal and written communication skills, including cross-channel communication (in-person, WhatsApp, social media, etc.).
• Sales & Marketing: Understanding of retail sales strategies, customer acquisition, retention, and in-store marketing.
• Inventory Management: Competence in managing stock levels, preventing stock-outs, and reducing losses.
• Digital Fluency: Ability to use and manage digital platforms like WhatsApp Business, Instagram, TikTok, e-commerce systems, etc.
• Problem-Solving: Ability to proactively identify problems and implement practical solutions.
• Time Management: Capable of managing multiple responsibilities and meeting deadlines under pressure.
• Reporting & Analysis: Able to collect and analyze data on customer feedback, sales, and operations, and present actionable reports.

Job Type: Full-time

· Deliver superior customer service while working with the team to promote sales.

· Greet customers when entering or leaving the store

· Operate computerised cash register system to process sales

Scan goods and ensure pricing is accurate

Accept payments, process debit cards, bag items, and issue receipts

Close cash registers at close of business and verify/balance register till at the beginning and end of shift

Check customer ID if there's a suspicion of being underaged

Maintain clean and tidy checkout areas

Always maintain a cheerful attitude

Escalate issues that can't be resolved to the supervisor

Creating quotes and invoices for customers based on request

Job Types: Full-time, Permanent

Pay: ₦80, ₦120,000.00 per month

Ability to commute/relocate:

• Ibadan: Reliably commute or planning to relocate before starting work (Required)

Education:

• National Diploma (Preferred)

Experience:

• Retail: 1 year (Required)

The Retail Store Manager is responsible for overseeing the daily operations of the supermarket to ensure smooth functioning, customer satisfaction, staff performance, and achievement of sales targets. The role involves managing staff, monitoring inventory, supervising financial transactions, and ensuring compliance with company policies and standards.

Key Responsibilities:

• Oversee daily store operations, ensuring efficiency and adherence to company policies.
• Supervise, train, and motivate staff to deliver excellent customer service.
• Monitor stock levels, ensure proper inventory management, and liaise with suppliers for replenishment.
• Ensure the store is well-organized, clean, and compliant with health and safety regulations.
• Develop and implement strategies to improve sales, customer retention, and profitability.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Prepare and analyze sales reports, budgets, and forecasts for management review.
• Supervise cash handling, reconcile daily sales, and monitor financial transactions.
• Coordinate promotional activities and in-store marketing campaigns.
• Recruit, schedule, and manage staff performance, including conducting appraisals and enforcing disciplinary measures where necessary.

Job Type: Full-time

Pay: ₦ ₦250.00 per month

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail store (Supermarket) : 3 years (Required)

Objective:

The Retail Store Supervisor Assistant supports the Retail Store Supervisor in the day-to-day running of the retail store. This includes assisting with staff coordination, ensuring excellent customer service, managing store processes, monitoring inventory, supporting customer communications, and helping to achieve the store's service and sales goals.

Responsibilities:

Operational Support

• Support the Supervisor in executing daily store operations including opening and closing procedures.
• Help enforce company Standard Operating Procedures (SOPs) to maintain operational consistency.
• Assist with maintaining a clean, organized, and brand-appropriate store environment.
• Monitor visual merchandising and assist with restocking and arranging displays.

Customer Service

• Greet and assist walk-in customers, providing product information and helping with purchases.
• Attend to customers from various channels (WhatsApp, Instagram, TikTok, etc.) in the absence or support of the Supervisor.
• Help manage customer feedback and escalate unresolved issues to the Supervisor.
• Support in collecting customer feedback and preparing reports for review.

Inventory & Order Management

• Assist in tracking inventory levels and ensuring accurate product counts.
• Support the Supervisor in compiling inventory request lists and following up with the Operations team.
• Help receive deliveries and confirm product accuracy.
• Ensure products are neatly tagged, shelved, and accounted for.

Staff Coordination

• Support the coordination and scheduling of the YangaBeauty team.
• Help onboard new staff and provide basic training on store procedures and customer interaction.
• Relay team concerns to the Supervisor and assist in resolving minor conflicts.

E-commerce & Fulfillment

• Assist with packaging and preparing online orders for shipping.
• Verify delivery details and liaise with the logistics team for timely dispatch.
• Help ensure online orders are correctly documented and inventory updated accordingly.

Marketing & Promotions

• Help coordinate in-store promotions and campaigns.
• Support in taking photos/videos for social media and assist in posting or sending to the digital team.
• Inform customers about ongoing offers, new arrivals, and loyalty programs.

Reporting & Communication

• Assist in preparing daily and weekly store reports.
• Maintain clear communication with the Supervisor on customer concerns, stock updates, or operational challenges.
• Keep track of team performance and provide relevant input when necessary.

Brand Representation

• Represent the brand positively in all customer and team interactions.
• Assist during trade shows, activations, and other brand events when required.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2 - 4 years of experience in a retail or customer-facing role.
• Prior experience in fashion, beauty, or lifestyle industries is a plus.

Requirements:

• Strong interpersonal and communication skills.
• Good organizational and multitasking abilities.
• Basic inventory and sales knowledge.
• Tech-savvy: familiar with social media, and basic office tools.
• Attention to detail and ability to follow instructions.
• Proactive and customer oriented.
• Friendly, approachable, and professional demeanor.
• Willingness to learn and grow within the company.

Job Type: Full-time