438 Retail Intern jobs in Nigeria

Customer Service Representative (Retail Store)

Lagos, Lagos Careers Verified Limited

Posted 11 days ago

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Job Description

The Customer Service Representative plays a key role in ensuring customers enjoy a smooth and positive shopping experience. The CSR will handle inquiries, complaints, and transactions while maintaining excellent product knowledge, assisting with sales, and supporting store operations to achieve customer satisfaction and loyalty.



Key Responsibilities



Customer Service & Support



Greet and assist customers promptly in a friendly and professional manner.



Respond to inquiries about products, promotions, pricing, and store policies.



Handle customer complaints and resolve issues efficiently, escalating complex concerns when necessary.



Provide after-sales support and follow up with customers to ensure satisfaction.



Sales Assistance



Guide customers in locating products and making purchase decisions.



Cross-sell and upsell products to increase sales.



Maintain knowledge of promotions, loyalty programs, and special offers.



Store Operations & Transactions



Operate cash registers, handle payments, and issue receipts accurately.



Ensure checkout process is quick and efficient.



Support inventory management by reporting stock shortages, assisting in restocking, and maintaining product displays.



Help maintain a clean, organized, and safe shopping environment.



Team & Compliance



Work closely with other team members to meet store goals.



Follow company policies, procedures, and customer service standards.



Adhere to health, safety, and hygiene regulations.



Qualifications & Skills



Minimum of HND/OND; Bachelor’s degree is an advantage.



1 year of customer service or retail experience preferred.



Strong communication and interpersonal skills.



Ability to handle transactions with accuracy and attention to detail.



Basic computer knowledge (POS systems, MS Office).



Ability to multitask, work under pressure, and stay professional with difficult customers.



Key Competencies



Customer-focused mindset



Problem-solving and conflict resolution



Patience, empathy, and active listening



Sales and persuasion skills



Team player with a positive attitude
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Retail Salesperson

Lagos, Lagos NGN600000 - NGN1200000 Y Mutual Benefits Assurance Plc.

Posted today

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Job Description

About the job

Company Description

Mutual Benefits Assurance Plc (MUTUAL) has evolved into a conglomerate comprising value-adding companies with diverse interests across various sectors of the Nigerian economy, achieved through investments, strategic alliances, and partnerships.

Today, MUTUAL is a leading brand in the Nigerian Insurance industry with over 5,000 staff in its employ. MUTUAL is strong, well-capitalized, with a team of highly trained professionals, a respectable Board, and access to the International Insurance Market. MUTUAL is the flagship of insurance in Liberia and also runs a full-fledged insurance operation in the Republic of Niger, where we commenced business in January 2014. At MUTUAL, we pride ourselves on delivering excellent services to all our stakeholders.

Job Responsibility:

To seek potential customers and manage the existing ones.

Job Requirements:

HND or B.Sc. in any Discipline from a Recognized Institution.

Must have completed NYSC.

Experience:

Not Essential, Successful Candidates Will Be Given Adequate Training.

Other Requirements:

Self-motivated, Result-oriented, Good Communication Skills.

Method of Application

Interested and qualified candidates should forward their CVs to: using the position as the subject of the email.

Requirements added by the job poster


• Bachelor's Degree


• Commute to this job's location


• Can start immediately


• Accept a background check


• 0+ years of work experience with 1-to-1 Marketing


• Working in a hybrid setting

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Retail SME

Abuja, Abuja Federal Capital Territory NGN900000 - NGN1200000 Y Access Bank PLC

Posted today

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Job Description

We are recruiting motivated and results-driven professionals to join our Retail SME Banking team in Abuja, Sokoto, and Jigawa. Successful candidates will be responsible for building strong SME relationships, driving customer acquisition, and delivering growth in lending, deposits, and other retail SME products.

Responsibilities

  • Source, acquire, and manage SME and retail business customers in assigned markets.
  • Drive growth in loan portfolios, deposits, and revenue-generating products.
  • Conduct credit analysis, prepare proposals, and ensure portfolio quality.
  • Cross-sell retail SME products (lending, deposits, payments, trade finance).
  • Build and maintain long-term customer relationships.
  • Support branch performance through business development initiatives and market engagement.
  • Ensure compliance with regulatory and risk management policies.
Requirements
  • First degree in any Business-related discipline (Master's/professional qualification is an advantage).
  • Minimum 5–7 years' relevant experience in SME or retail banking, credit, or financial services marketing.
  • Strong understanding of SME markets in Abuja, Sokoto, or Jigawa.
  • Proven track record in sales, relationship management, and portfolio growth.
  • Excellent communication, negotiation, and credit analysis skills.
Benefits
  • Opportunity to grow SME banking in emerging markets.
  • Competitive salary with performance-based incentives.
  • Career development and professional growth opportunities.

Application Deadline: September 9, 2025

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Retail Salesperson

Lagos, Lagos NGN360000 - NGN1080000 Y The Startup Place Limited

Posted today

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Job Description

Urgently Hiring

DON'T APPLY IF YOU DON'T STAY IN PROXIMITY TO LEKKI PHASE 1

NO ACCOMMODATION

Title: In-store Sales Representative

Location: Lekki Phase 1

Salary: 90k

Work Days: Monday - Saturday

Work Time: 9am - 5pm

Candidates must be living around Lekki or have someone to stay with close to Lekki Phase 1

Candidate must be available to resume immediately

Sales Experience is a plus

Interested Candidates should send their CV to

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Retail Salesperson

Abuja, Abuja Federal Capital Territory NGN600000 - NGN1200000 Y Cornerstone Insurance Plc

Posted today

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Job Description

Company Description

Cornerstone Insurance Plc was incorporated on July 26, 1991, as a private limited liability company and became a Public Limited Liability company listed on the Nigerian Stock Exchange in 1997. The company is licensed by the National Insurance Commission (NAICOM) to offer both General and Life insurance services. We are committed to conducting our business in a professional, ethical, and customer-centric manner through a wide range of insurance products including Motor Vehicle, Aviation, Marine, Engineering, Asset Protection, and more. Cornerstone upholds values of Integrity, Empathy, Professionalism, Innovation, and Team Spirit while delivering exceptional value through needs-based products and quality service.

Role Description

This is a full-time hybrid role for a Retail Salesperson, located in Abuja but allowing for some work-from-home flexibility. The Retail Salesperson will be responsible for selling insurance products, maintaining product knowledge, engaging with customers, and providing excellent customer service. Daily tasks include attending to customer inquiries, conducting sales transactions, and maintaining accurate sales records. The role involves a combination of in-office and remote work to ensure a balanced and effective workflow.

Qualifications

  • Product Knowledge and Retail Sales skills
  • Effective Communication and Customer Service skills
  • Sales and negotiation skills
  • Excellent interpersonal and relationship-building skills
  • Ability to work independently and as part of a team
  • Flexibility to work in a hybrid setup
  • Previous experience in the insurance industry is a plus
  • Bachelor's degree, HND, OND in Business, Marketing, Public Admin or related field
  • Location: Abuja
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retail executive

Lagos, Lagos NGN100000 - NGN250000 Y Mutual Benefits Assurance Plc

Posted today

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Job Description

Role Description

This is a full-time hybrid role located in Lagos State, the Retail Executive will be responsible for managing daily retail operations.

The role involves developing and executing retail marketing strategies, as well as analyzing sales data to inform business decisions. The Retail Executive will also be expected to provide excellent customer service, addressing customer inquiries and resolving any issues.

Additionally, effective communication with team members and other stakeholders is crucial for success in this role.

Qualifications

Strong Analytical Skills

Excellent Customer Service abilities

Effective Communication skills

Ability to work independently and in a hybrid setup

Bachelor's degree in any related field.

Job Type: Full-time

Pay: ₦100, ₦250,000.00 per month

Application Deadline: 26/11/2025

Expected Start Date: 12/09/2025

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Retail Lead

Lagos, Lagos NGN900000 - NGN1200000 Y Xuriel Resources

Posted today

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Job Description

Hiring

Job Role: Retail Lead

Industry: Fashion

Location: Nigeria (with nationwide travel as required)

Salary: Competitive + performance-based bonuses

Our client in the fashion and lifestyle industry is seeking a dynamic and experienced Retail Lead to oversee retail operations, drive sales performance, manage teams across multiple locations, and ensure consistent brand standards nationwide.

Key Responsibilities:

· Manage daily operations of retail stores and supermarket outlets nationwide.

· Develop and enforce SOPs to ensure consistent operational excellence.

· Set KPIs, analyze sales trends, and implement strategies to boost performance.

· Lead, mentor, and build high-performing retail teams with a strong customer focus.

· Oversee stock management, logistics coordination, and merchandising standards.

· Support expansion through new store openings, retail campaigns, and supermarket partnerships.

Requirements:

· 5–7 years of retail operations experience, ideally in fashion, FMCG, or lifestyle brands.

· Proven track record managing multi-store networks and delivering on sales targets.

· Strong leadership, communication, and team management skills.

· Analytical mindset with problem-solving abilities.

· Proficiency in retail POS systems, reporting tools, and Microsoft Office.

· Willingness and flexibility to travel nationwide.

How to Apply:

Send your CV to

Use the subject line: "Retail Lead – (Your Location)"

Only shortlisted candidates will be contacted.

Job Type: Full-time

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retail manager

Lagos, Lagos NGN3600000 - NGN9000000 Y DREAMWORKS INTEGRATED SYSTEM

Posted today

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Job Description

JOB DESCRIPTION – RETAIL BUSINESS MANAGER

PURPOSE OF THE POSITION

Responsible for leading Dreamworks strategy and operations to deliver results for the Retail business. Responsible to drive retail business and operations to ensure the achievement of growth and market share in the Region.

REPORT: This role reports to the HEAD, COMMERCIAL

LOCATION: Lagos, Nigeria

WORK MODE: Onsite

TASK DESCRIPTION (Prime Responsibilities)

UNIT OVERSIGHT/LEADERSHIP FOR RETAIL OPERATIONS AND BUSINESS:

  • Plan, develop, evaluate and implement strategic initiatives to drive the Retail Business.
  • Responsible for the daily operational decisions of the Buisness Unit.
  • Responsible for providing leadership and revenue generation across all Retail Locations
  • Provides outstanding customer service to all internal & external clients, and pursues open dialog with clients and guests to ensure high satisfaction.
  • Plans, evaluates and revises procedures and practices to ensure efficient, effective workflow and quality standards.

STRATEGY:

  • Develops the strategy and plans for the Business Unit.
  • Prepares and manages the annual budget for the Business Unit budget and secures subsequent approval, tracks expenditure and ensures adherence to the budget.
  • Defines the operating framework and policies for the Business Unit and ensures compliance with internal quality standards.
  • Collaborates with internal and external stakeholders to ensure seamless execution of services within and outside the Business Unit.

CORE RESPONSIBILITIES:

  • Oversees and manages the retail business unit, spearheads full Profit and Loss (P&L) responsibility for sales; Manages/enables the business with the objective of maximizing sales and profitability.
  • Develops and implements short and long-term business plans to increase market share and profitability by actively managing financial performance for the business.
  • Determines and develops an optimal portfolio of categories to counter competitors' strategies and respond to customers' needs .
  • Monitors and analyzes findings from competitor and market intelligence data, assesses its impact on the business strategy, and provides periodic feedback to senior management.
  • Oversees and provides direction on the long-term plan and strategy for the development of categories within the Stores.
  • Oversees and manages the creation of merchandise plans for all categories based on insights gained from merchandise analytics, customer preferences, historical trends, and future outlook.
  • Oversees and ensures that the buying function is in compliance with the principal/supplier contract principles to achieve the strategic and financial objectives of the category.
  • Defines standards, processes, and procedures, and establishes guidelines to increase the overall efficiency levels of all functions within the Buisness
  • Drives category discounts and promotion decisions, ensuring adequate gross profit (GP).
  • Formulates and implements store strategies and procedures to maximize sales, profitability, and the commercial performance of all retail outlets for the Business.
  • Oversees and works with retail operations to ensure that store displays and inventory levels are adequate to meet the forecasted sales budget.
  • Formulates and develops Key Performance Indicators (KPIs), monitors performance against the plan, and initiates remedial actions in case of discrepancies between actual and expected performance.
  • Provides periodic sales and revenue forecasts to senior management in an accurate manner and develops action plans to achieve set revenue targets.
  • Stays informed about upcoming competitor services and products, new sales techniques, and market information through research, continued education, and professional growth.

PEOPLE MANAGEMENT:

  • Defines goals and key performance indicators for each member of the team and ensures the effective implementation of the Buisness performance management process.
  • Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals.
  • Promotes a culture of feedback and coaching in the Business Unit by providing ongoing feedback, identifying development needs, and coaching employees on areas of improvement.

REQUIREMENTS

  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Proven experience as a Retail General Manager or in a similar senior retail management role, preferably within the ICT or Pharmaceuticals industry.
  • Strong business acumen with a demonstrated track record of driving sales growth and profitability.
  • In-depth knowledge of retail operations, inventory management, visual merchandising, and customer service best practices.
  • Excellent leadership skills with the ability to inspire and motivate teams to achieve high performance.
  • Strategic thinking and problem-solving abilities, with the capacity to make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Proficiency in retail software and systems.

Job Type: Full-time

Ability to commute/relocate:

  • Lagos: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: ₦300, ₦500,000.00 per month

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Retail Executive

Lagos, Lagos NGN1500000 - NGN3000000 Y Mutual Benefits Assurance Plc.

Posted today

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Job Description

Company Description

MUTUAL BENEFITS is a leading brand in the Nigerian Insurance Industry, with strong capitalization and a team of highly trained professionals. The company has a respectable Board and access to the International Insurance Market. MUTUAL BENEFITS is the flagship of insurance in Liberia and also operates in the Republic of Niger, delivering excellent services to all stakeholders.

Role Description

This is a full time hybrid for a Retail Executive at Mutual Benefits Assurance Plc in Lagos. The retail Executive will be responsible for market planning, market research, communication, sales, and marketing activities on a day-to-day basis.

Qualifications:
B.sc/HND in any discipline.

  • Market Planning and Market Research skills
  • Strong Communication and Sales abilities
  • Marketing expertise
  • Experience in developing and implementing sales strategies
  • Excellent analytical and problem-solving skills
  • Previous experience in the insurance industry is a plus
  • Must have completed NYSC or have exemption letter
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Retail Manager

Lagos, Lagos NGN900000 - NGN1200000 Y nascon

Posted today

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Job Description

Today

N

Retail Manager
NASCON
Sales

Lagos Full Time

Manufacturing & Warehousing Confidential

  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

JOB PURPOSE

A Retail Manager is responsible for developing and executing trade marketing strategies that drive brand visibility, product availability, and sales growth in retail environments. The role bridges the gap between marketing and sales, ensuring that brand plans are effectively translated into retail trade programs that maximize consumer engagement and retailer support.

He will work closely with the following business partners: Marketing, Sales & Factory

JOB RESPONSIBILITIES

Strategy & Planning

  • Develop and implement trade marketing plans aligned with overall brand and business objectives.
  • Design retail-focused marketing campaigns to enhance product visibility, off-take, and market share.
    Conduct trade segmentation to tailor strategies for modern trade, general trade, wholesale, and e-commerce retail channels.

Retail Execution

  • Plan and execute in-store promotions, activations, and merchandising activities.
  • Ensure planogram compliance, POSM (Point-of-Sale Materials) deployment, and promotional displays at retail outlets.
  • Manage retail branding projects such as shelf signage, end-cap displays, gondola branding, and digital screens.
    Monitor execution quality across retail touchpoints through field visits and market audits.

Trade Engagement

  • Build strong partnerships with retail customers to secure visibility and prime shelf space.
  • Negotiate with retailers for trade promotions, joint business plans, and category development initiatives.
    Design incentive schemes for retailers and distributors to drive product push.

Consumer Insights & Analytics

  • Conduct retail audits and shopper studies to understand consumer buying behavior at the point of sale.
  • Monitor competitor activities in retail outlets and propose counter-strategies.
    Track ROI of trade marketing spend and optimize promotional budgets for maximum impact.

Collaboration & Cross-Functional Alignment

  • Work closely with the sales team to ensure alignment between trade programs and field execution.
  • Liaise with the brand marketing team to adapt above-the-line campaigns for retail activation.
  • Coordinate with supply chain and logistics to ensure timely availability of promotional stock and POSM.
    Itemizing, shortlisting and approving promotional items.

COMPETENCE REQUIREMENTS

  • Strong understanding of retail trade dynamics (modern trade, traditional trade, wholesale, e-commerce).
  • Knowledge of shopper marketing principles and consumer behavior at the point of sale.
  • Excellent skills in merchandising, retail promotions, and trade negotiations.
  • Strong analytical ability to interpret market data, track ROI, and derive actionable insights.
  • Project management and organizational skills to handle multiple retail campaigns.
    Strong communication and interpersonal skills for retailer engagement and internal collaboration.

Performance Metrics (To be modified per business objectives):

  • Increase in retail sales volume and market share.
  • Improvement in product visibility and availability at key retail outlets.
  • ROI on trade marketing spend.
  • Retailer satisfaction and engagement levels.
    Execution excellence in promotions, merchandising, and activations.

QUALIFICATION/EXPERIENCE

  • Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred).
  • 3–5 years of experience in Trade Marketing, Retail Marketing, or Sales (FMCG experience is highly valued).
  • Proven track record of managing retail trade marketing programs across diverse channels.
    Have prior experience working within the Northern Nigerian market, including familiarity with its consumer dynamics and distribution landscape

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