1 Referral Coordinator jobs in Nigeria
Patient Services Coordinator
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Job Description
Location:
Enugu
Employment Type:
Full-Time
Experience:
2 - 4 years
Salary:
120, ,000 Monthly
Overview
We are seeking a
detail-oriented and service-driven
Patient Services Coordinator (PSC)
to join our hospital team. This role plays a pivotal part in delivering a smooth, professional, and supportive inpatient experiencefrom admission through discharge.
The ideal candidate is not only highly organized but also process-focused, with a strong ability to monitor service workflows, implement procedures, and report performance metrics. While hospital or clinical experience is advantageous, individuals with a background in
hospitality, hotel management, or structured client service roles
are also strongly encouraged to apply.
Note to Applicants:
This role is best suited to candidates with experience in
service management
,
process implementation
, and
client satisfaction reporting
. Hospitality professionals with transferable skills are welcome.
Key Responsibilities
- Admission Coordination: Oversee inpatient admissionsdocumentation, consent, and billing initiation.
- Bed Management: Work with nursing staff to manage bed allocation and monitor availability.
- Patient Orientation: Guide new patients through hospital routines, services, and patient rights.
- Care Navigation: Act as the liaison between patients, families, and healthcare teams to ensure clear and timely communication.
- Ward Round Support: Participate in clinical rounds to report service-related concerns and capture patient feedback.
- Family Liaison: Provide regular updates and assistance to patients families on visitation and discharge plans.
- Discharge Coordination: Facilitate smooth discharges in collaboration with medical, transport, and billing teams.
- Service Quality Monitoring: Track patient satisfaction, resolve non-clinical issues (e.g., food, comfort), and uphold service standards.
- Documentation & Reporting: Maintain accurate logs and submit daily reports on discharges, issues, and service data.
- Compliance Support: Ensure patient privacy, dignity, and adherence to professional care standards.
Qualifications & Experience
- Education: B.Sc. or HND in Health Administration, Hospitality Management, Public Health, Social Sciences, or related fields.
- Experience: 2-4 years in inpatient coordination, hospital front desk, hotel guest services, or structured service delivery roles.
- Understanding of patient workflows (admission to discharge) or similar service systems.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to multitask in a fast-paced and client-facing environment.
Desirable Attributes
- Experience in a specialist or tertiary care hospital.
- Knowledge of NHIS/HMO billing and DAMA protocols.
- Familiarity with patient rights and infection prevention.
- Calm, empathetic, and service-focused demeanor.
- Skilled in analyzing service data and reporting for improvements.
Benefits
- Competitive salary with regular performance reviews.
- Professional development and in-service training opportunities.
- Inclusive and collaborative workplace culture.
- Career growth in a progressive healthcare network.
- Access to staff healthcare and wellness programs.
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