183 Quality Lead jobs in Nigeria

Today

Abuja Full Time

IT & Telecoms NGN 400, ,000

Easy Apply

We are looking for a Quality Assurance Lead to run and support delivery activities across our product portfolio. You will manage end-to-end project lifecycles, from planning and requirements through delivery, acceptance, and closure, coordinating cross-functional teams (Engineering, Product, Tech, DevOps, Developers, and Service Delivery). This is a hands-on role focused on delivering high-quality software on time, within scope, and the role holder is to oversee the quality assurance process in software development, ensuring products meet high standards of quality, functionality, and reliability.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 5 years

Responsibilities:

Team Leadership:

• Lead and manage a team of QA engineers, setting testing priorities and ensuring project success.
• Continuous Improvement – Help define, improve and implement test processes and tools. Define project requirements and deliverables based on scope
• Plan coverage projects from initiation through closing states
• Create test coverage documentation, test execution plans, and metrics reports

Testing Strategies:

• Develop and implement comprehensive testing strategies and plans, collaborating with development and product teams to define quality standards.
• Seeks to continuously improve test processes (Root Cause Analysis, Correction and Preventions)

Defect Management:

• Identify, document, and track software defects and issues, ensuring they are resolved in a timely manner.
  Implement critical knowledge transfer and communication processes with all teams.

Test Management:

• Ensure effective and efficient application of test processes and tools using techniques such as white box, grey box, black box, test-to-pass, test-to-fail and automation.
• Automate testing processes to improve efficiency and accuracy, utilising appropriate tools and methodologies.

Mentorship:

• Mentor and train team members to enhance their skills and knowledge, fostering a positive team culture.
• Responsible for management and coordination of all testing activities on assigned projects, including definition of testing approach, test effort estimation, progress and status reporting, training and education on DBQA processes and tools.
• Coaches and supports the team, knowledge transfer.

Reporting:

• Provide regular updates and reports on QA activities and progress to stakeholders, ensuring transparency and accountability.
  Providing continuous review and recommendations for improvement of processes related to status reporting/dash-boarding and QA.

Requirements:

• A minimum of 5 years of experience within the quality assurance speciality
• A software development background strongly preferred
• Must have worked on applications or web technologies for fast-paced delivery of content, preferably in the media space
• DEC Computer Science or equivalent
• 2+ years of QA Management Experience
• Strong Software Testing and Management knowledge
  Certifications – ISTQB, ISEB, CQA, CSTE, QA, LSEG, DB, OS, AWS, CTFL

Remuneration: NGN 350,000 – NGN 700,000

Role Summary

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service. The job holder will act as a catalyst for change, leveraging data and best practices to eliminate waste, improve speed-to-market, and ensure our internal operations support our creative and commercial goals.

Core responsibilities

Inventory Management & Analysis:

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management).
• Maintain accurate inventory records across all channels: warehouses, stores, and in-transit.
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network.
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues).
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized.
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity.
• Develop and document standard operating procedures (SOPs) for all inventory-related tasks.

Merchandizing Management:

• Work with the MD to develop a balanced product range plan and strategy for each season.
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment.
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce).
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary.
• Produce regular and ad-hoc reports for key stakeholders, providing actionable insights on bestsellers, poor performers, stock cover, sell-through rates, and gross margin return on investment (GMROI).
• Work closely with the allocation team to ensure new deliveries and replenishment stock are sent to the locations with the highest demand.

Process Design and Improvement:

• Develop project charters, timelines, and resource plans. Secure buy-in from key stakeholders in design, merchandising, marketing, supply chain, and retail stores.
• Conduct time-motion studies, value stream mapping, and data analysis to identify bottlenecks, redundancies, and non-value-added activities.
• Lead and manage cross-functional process improvement projects from conception to sustainment.
• Foster a culture of continuous improvement by training and coaching team members on Lean and problem-solving principles.
• Establish and monitor key performance indicators (KPIs) to track the success of implemented improvements and ensure they are sustained over time.

Supply Chain and Distribution:

• Develop and implement strategies to optimize the entire supply chain, from Warehouse to stores and reverse logistics.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.
• Manage inventory flow through the distribution network to ensure the right product is in the right place at the right time.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.

Requirements

• Interested candidates should possess a Bachelor's Degree in any relevant field
• 5+ years of experience in a business process management, operational excellence, or senior operations role within the retail industry with a strong preference for fashion, apparel, or lifestyle brands.
• Experience within the fashion, luxury or life-style brand is mandatory.
• Demonstrable experience in leading cross-functional process improvement projects from conception to implementation.
• Hands-on experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience with retail-specific systems (ERP like SAP Fashion, Oracle Retail; WMS; OMS; PIM) is highly desirable.

Today

I

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 6 years

The Quality Assurance Lead role will be primarily responsible for identifying quality areas, defining quality matrix and standards. The Quality Assurance Lead is responsible for monitoring staff output such as issue resolution and customer interactions to ensure defined quality standards are maintained always. To manage and enhance the Quality Assurance processes at company, ensuring that testing strategies and practices lead to the delivery of software that meets the highest standards of quality and reliability

RESPONSIBILITIES

• Test Planning & Strategy
• Risk Analysis
• Automated Testing
• User Experience Testing
• Performance Testing
  Quality Metrics & Reporting Defect Tracking & Management

EDUCATION

General Education

Accredited Bachelor's in Software Engineering or Computer Science OR Accredited Master's in Computer Science, Information Technology, or related field EXPERIENCE

General Experience

• Minimum between 6 – 8 years
• Proven experience in how to: Oversee the QA process from test design to defect resolution, ensuring the delivery of enterprise-level, mission-critical FinTech products
• Lead QA team operations using Agile methodologies to meet deadlines and enhance team efficacy and product dependability, backed by ongoing performance evaluations and system refinements
• Enforce stringent QA protocols, including adherence to financial data security and compliance standards, by integrating tools such as version control systems, CI/CD pipelines, and automated testing frameworks
  Cultivate expertise and professional development within QA teams, guiding and embedding best practices to boost interdisciplinary cooperation and elevate product standards

Due to the high volume of applications, only shortlisted candidates will be contacted.

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The Quality Assurance Lead role will be primarily responsible for identifying quality areas, defining quality matrix and standards. The Quality Assurance Lead is responsible for monitoring staff output such as issue resolution and customer interactions to ensure defined quality standards are maintained always. To manage and enhance the Quality Assurance processes at company, ensuring that testing strategies and practices lead to the delivery of software that meets the highest standards of quality and reliability

RESPONSIBILITIES

• Test Planning & Strategy
• Risk Analysis
• Automated Testing
• User Experience Testing
• Performance Testing
• Quality Metrics & Reporting Defect Tracking & Management

EDUCATION

General Education

• Accredited Bachelor's in Software Engineering or Computer Science OR Accredited Master's in Computer Science, Information Technology, or related field EXPERIENCE

General Experience

• Minimum between 6 – 8 years
• Proven experience in how to: Oversee the QA process from test design to defect resolution, ensuring the delivery of enterprise-level, mission-critical FinTech products
• Lead QA team operations using Agile methodologies to meet deadlines and enhance team efficacy and product dependability, backed by ongoing performance evaluations and system refinements
• Enforce stringent QA protocols, including adherence to financial data security and compliance standards, by integrating tools such as version control systems, CI/CD pipelines, and automated testing frameworks
• Cultivate expertise and professional development within QA teams, guiding and embedding best practices to boost interdisciplinary cooperation and elevate product standards

Due to the high volume of applications, only shortlisted candidates will be contacted.

Company Description

Aramex, established in 1982, is a global logistics and transportation solutions provider. Renowned for its customized services and innovative multi-product offerings, Aramex provides international and domestic express delivery, freight forwarding, integrated logistics, consumer retail, and e-commerce solutions. With over 600 offices in more than 65 countries, Aramex employs over 15,900 people worldwide. The company leverages technology for efficient last-mile delivery and is committed to driving sustainability through fresh thinking and innovation.

Role Description

This is a full-time, on-site role located in Ikeja for a Business and Process Improvement Officer, BIE. The officer will be responsible for overseeing and improving business processes, analyzing current workflows, and implementing strategic initiatives to optimize process performance.

Daily task include;

• Monitor and Analyse process performance data to identify areas for improvement,    set KPIs
• Reporting using data analytics
• Implement advanced analytics and data visualization tools to gain deep insights into areas for improvement
• Leverage change management best practice
• Proficiency with improvement frameworks (e.g. Lean, Six Sigma)
• Excellent stakeholder engagement, facilitation, and analytical skills

Qualifications

• A bachelor's degree or equivalent qualification and/or relevant experience.
• Experience in logistics or transportation industry is a plus

Quality Assurance & Monitoring

• Monitor and evaluate all customer interactions across inbound, outbound, email, chat, and other contact channels.
• Ensure all team members comply with established processes, scripts, and quality standards.
• Conduct regular call, chat, and email quality assessments and provide constructive feedback for improvement.
• Perform spot checks across the customer experience journey to identify service gaps and recommend corrective actions.
• Audit escalated cases to confirm accuracy, completeness, and timeliness of resolution.

Continuous Improvement & Performance Management

• Track, analyze, and report on key trends in customer queries, complaints, and feedback.
• Identify root causes of recurring issues and work with stakeholders to implement solutions.
• Research and apply industry best practices to enhance customer experience standards.
• Lead process improvement initiatives aimed at increasing resolution rates, reducing handling times, and boosting satisfaction scores.
• Coordinate with training teams to ensure staff are up to date with quality expectations and new procedures.

Stakeholder Engagement & Escalation Management

• Ensure that other departments respond promptly to customer queries within the agreed SLA.
• Partner with operations, IT, and product teams to address systemic issues affecting service quality.
• Serve as a key escalation point for complex customer concerns, providing guidance on resolution strategies.

Regulatory & Compliance

• Ensure adherence to company policies, confidentiality guidelines, and data privacy regulations in all customer interactions.
• Maintain compliance with industry standards and regulatory requirements in service delivery.

Job Type: Full-time

Pay: ₦500, ₦650,000.00 per month

The Quality Control (QC) Officer is responsible for ensuring that all products meet the company's quality standards before they are released to customers or stores. The role involves inspecting raw materials, monitoring production processes, and assessing finished goods to identify defects, inconsistencies, or deviations from specifications. The QC Officer works closely with production, inventory, and logistics teams to maintain high-quality output, minimize waste, and enhance customer satisfaction.

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

ROLE SUMMARY

To provide quality assurance/quality control support to the Subsea division related to the implementation and administration of processes related to fabrication, in-process inspection, testing requirements, traceability and data analysis (Pareto analysis) in addition to other projects assigned activities.

RESPONSIBILITIES

• Inspects product in accordance with the requirements of the DBI including the use of micrometers, calipers, indicators, and other measuring devices, as needed.
• Follow up and verifies compliance to requirements during project related tasks such as material receiving, storage, lifting, welding, testing, data analysis, etc.
• Carry out or follow up Inspections in-process (W/H) as per the Project specific Inspection and Test Plans (ITP's).
• Review materials and reviews MTR (Material Test Report) and compares to the DBI (Data Base Information) to determine dimension specifications, measurements and tests required to ensure quality and customer satisfaction when required to gather for data books.
• Verify inspection results, complete reports and related documentation or data entry in an accurate and timely manner. Reports nonconforming product to the appropriate person.
• Assist in Follow-Up and investigation on CAR's and Non-Conformance Reports, after training if required. Records results in an accurate and timely manner.
• Work in a safe manner and practice good housekeeping in work area and properly disposes of waste according to safety and environmental policies.
• Contributes to team efforts by accomplishing related results in a cooperative and supportive manner
• Keep abreast of latest trends and technology related to quality functions. Identifies and suggests ways to improve the efficiency and effectiveness of the team
• Takes responsibility and accountability for Safety; will not take or accept short cuts; responsibility will be taken to intervene or stop the job if required

REQUIREMENTS

• Higher National diploma or equivalent
• 8 years related project site experience or new graduate with bachelor's degree in engineering or a related field with minimum 5 years professional experience applying fundamental concepts, practices and procedures in quality field.
• Knowledge/experience in documentation, process flow, and file retrieval and storage systems including hardcopy is a plus.
• Excellent problem solving skills and ability to handle large volume of data and paperwork.
• Attention to detail required.
• Proficient in relevant software applications, including intermediate program functions in MS Office such as word processing, PowerPoint, excel, and other software where applicable such as Microsoft projects. SAP or other related mainframe systems
• Good interpersonal skills with the ability to communicate with all levels of personnel.

Job Type: Full-time

Application Deadline: 29/09/2025

Expected Start Date: 19/10/2025

Company Description

This role supervises the QA/QC team, ensuring compliance with quality standards such as ISO 9001:2015, and industry best practices across production and assembly processes.

Role Description

• Supervise and manage the QA/QC team, providing guidance and support in carrying out inspections and audits throughout the production process.
• Ensure that assembly and manufacturing processes comply with industry best practices and defined quality standards.
• Develop, implement, and monitor quality assurance and quality control procedures, ensuring alignment with organizational goals and regulatory requirements.
• Conduct detailed inspections of in-process and finished goods to identify defects and non-conformities, ensuring that corrective actions are taken promptly.
• Collaborate with production and engineering teams to ensure compliance with established procedures and standards, promoting efficient resource utilization.
• Maintain detailed records and documentation of inspections, audits, and quality control processes to ensure traceability and compliance.
• Provide training and mentorship to QA/QC team members on quality standards, procedures, and best practices.
• Participate in the development and implementation of continuous improvement initiatives to enhance product quality and operational efficiency.
• Prepare and present quality reports and metrics to management, identifying trends and areas for improvement.

Qualifications

• Bachelor's degree in Engineering, Quality Assurance, or a related field.
• Proven experience in a quality assurance or quality control role within a manufacturing setting, with at least 3 years in a supervisory capacity.
• Certification in Quality Management Systems (e.g., ISO 9001) or other relevant quality certifications is advantageous.
• Experience with statistical process control and quality improvement methodologies.
• Strong understanding of manufacturing methodologies, including Lean Six Sigma and TWI principles.
• Proven ability to design and deliver effective training programs tailored to organizational needs.
• Excellent problem-solving skills with a focus on continuous improvement.
• Strong analytical skills to evaluate processes and identify areas for improvement.
• Effective communication skills to convey complex concepts clearly and collaborate with cross-functional teams

Benefits

• Competitive Reward Structure
• Career Development Opportunities
• Health and Wellness Benefits
• Safe and Conducive working environment