180 Quality Control Supervisor jobs in Nigeria

Company Description

This role supervises the QA/QC team, ensuring compliance with quality standards such as ISO 9001:2015, and industry best practices across production and assembly processes.

Role Description

• Supervise and manage the QA/QC team, providing guidance and support in carrying out inspections and audits throughout the production process.
• Ensure that assembly and manufacturing processes comply with industry best practices and defined quality standards.
• Develop, implement, and monitor quality assurance and quality control procedures, ensuring alignment with organizational goals and regulatory requirements.
• Conduct detailed inspections of in-process and finished goods to identify defects and non-conformities, ensuring that corrective actions are taken promptly.
• Collaborate with production and engineering teams to ensure compliance with established procedures and standards, promoting efficient resource utilization.
• Maintain detailed records and documentation of inspections, audits, and quality control processes to ensure traceability and compliance.
• Provide training and mentorship to QA/QC team members on quality standards, procedures, and best practices.
• Participate in the development and implementation of continuous improvement initiatives to enhance product quality and operational efficiency.
• Prepare and present quality reports and metrics to management, identifying trends and areas for improvement.

Qualifications

• Bachelor's degree in Engineering, Quality Assurance, or a related field.
• Proven experience in a quality assurance or quality control role within a manufacturing setting, with at least 3 years in a supervisory capacity.
• Certification in Quality Management Systems (e.g., ISO 9001) or other relevant quality certifications is advantageous.
• Experience with statistical process control and quality improvement methodologies.
• Strong understanding of manufacturing methodologies, including Lean Six Sigma and TWI principles.
• Proven ability to design and deliver effective training programs tailored to organizational needs.
• Excellent problem-solving skills with a focus on continuous improvement.
• Strong analytical skills to evaluate processes and identify areas for improvement.
• Effective communication skills to convey complex concepts clearly and collaborate with cross-functional teams

Benefits

• Competitive Reward Structure
• Career Development Opportunities
• Health and Wellness Benefits
• Safe and Conducive working environment

Job Summary:

The Contact Center Quality Control Analyst Supervisor is responsible for supervising the quality assurance (QA) and monitoring processes within the contact center. The role ensures that customer interactions (calls, chats, and emails) meet established service, compliance, and performance standards. The supervisor leads a team of quality analysts, provides coaching, identifies process gaps, and works closely with operations to drive customer satisfaction and continuous improvement.

Key Responsibilities:

• Supervise, train, and motivate quality analysts to effectively monitor and evaluate agent performance.
• Develop and maintain QA scorecards, monitoring guidelines, and evaluation forms for consistency.
• Conduct regular audits of customer interactions to ensure compliance with company policies, service standards, and regulatory requirements.
• Provide timely feedback and actionable insights to agents and supervisors to improve performance.
• Analyze QA data, generate trend reports, and present findings to management with recommendations.
• Collaborate with contact center supervisors and trainers to address skill gaps and training needs.
• Ensure calibration sessions are conducted to maintain evaluation consistency across the QA team.
• Handle escalated quality-related issues and work with leadership to resolve them.
• Recommend and implement process improvements to enhance the overall customer experience.
• Maintain confidentiality and accuracy of customer and company information.

Skills & Competencies

• Strong leadership and coaching skills with the ability to manage and inspire a QA team.
• Excellent analytical and reporting skills with attention to detail.
• In-depth knowledge of contact center operations, KPIs, and quality metrics.
• Strong communication, interpersonal, and presentation skills.
• Ability to identify root causes and recommend practical solutions.
• Familiarity with call monitoring tools, CRM platforms, and workforce management systems.

Qualifications

• Bachelor's degree/HND in Business, Communications, or related field (preferred).
• 3–5 years of experience in a contact center quality assurance/quality control role, with at least 2–3 years in a supervisory capacity.
• Knowledge of industry standards such as COPC, ISO, or other contact center quality frameworks is an advantage.

Performance Indicators (KPIs)

• QA compliance scores across all communication channels.
• Accuracy and consistency of agent evaluations.
• Improvement in customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Reduction in repeat calls, complaints, and escalations.
• Effectiveness of feedback sessions and coaching outcomes.
• Team productivity and calibration accuracy.

Job Type: Full-time

Pay: From ₦120,000.00 per month

Location:

• Lagos (Preferred)

Role Summary

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service. The job holder will act as a catalyst for change, leveraging data and best practices to eliminate waste, improve speed-to-market, and ensure our internal operations support our creative and commercial goals.

Core responsibilities

Inventory Management & Analysis:

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management).
• Maintain accurate inventory records across all channels: warehouses, stores, and in-transit.
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network.
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues).
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized.
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity.
• Develop and document standard operating procedures (SOPs) for all inventory-related tasks.

Merchandizing Management:

• Work with the MD to develop a balanced product range plan and strategy for each season.
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment.
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce).
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary.
• Produce regular and ad-hoc reports for key stakeholders, providing actionable insights on bestsellers, poor performers, stock cover, sell-through rates, and gross margin return on investment (GMROI).
• Work closely with the allocation team to ensure new deliveries and replenishment stock are sent to the locations with the highest demand.

Process Design and Improvement:

• Develop project charters, timelines, and resource plans. Secure buy-in from key stakeholders in design, merchandising, marketing, supply chain, and retail stores.
• Conduct time-motion studies, value stream mapping, and data analysis to identify bottlenecks, redundancies, and non-value-added activities.
• Lead and manage cross-functional process improvement projects from conception to sustainment.
• Foster a culture of continuous improvement by training and coaching team members on Lean and problem-solving principles.
• Establish and monitor key performance indicators (KPIs) to track the success of implemented improvements and ensure they are sustained over time.

Supply Chain and Distribution:

• Develop and implement strategies to optimize the entire supply chain, from Warehouse to stores and reverse logistics.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.
• Manage inventory flow through the distribution network to ensure the right product is in the right place at the right time.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.

Requirements

• Interested candidates should possess a Bachelor's Degree in any relevant field
• 5+ years of experience in a business process management, operational excellence, or senior operations role within the retail industry with a strong preference for fashion, apparel, or lifestyle brands.
• Experience within the fashion, luxury or life-style brand is mandatory.
• Demonstrable experience in leading cross-functional process improvement projects from conception to implementation.
• Hands-on experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience with retail-specific systems (ERP like SAP Fashion, Oracle Retail; WMS; OMS; PIM) is highly desirable.

Company Description

Aramex, established in 1982, is a global logistics and transportation solutions provider. Renowned for its customized services and innovative multi-product offerings, Aramex provides international and domestic express delivery, freight forwarding, integrated logistics, consumer retail, and e-commerce solutions. With over 600 offices in more than 65 countries, Aramex employs over 15,900 people worldwide. The company leverages technology for efficient last-mile delivery and is committed to driving sustainability through fresh thinking and innovation.

Role Description

This is a full-time, on-site role located in Ikeja for a Business and Process Improvement Officer, BIE. The officer will be responsible for overseeing and improving business processes, analyzing current workflows, and implementing strategic initiatives to optimize process performance.

Daily task include;

• Monitor and Analyse process performance data to identify areas for improvement,    set KPIs
• Reporting using data analytics
• Implement advanced analytics and data visualization tools to gain deep insights into areas for improvement
• Leverage change management best practice
• Proficiency with improvement frameworks (e.g. Lean, Six Sigma)
• Excellent stakeholder engagement, facilitation, and analytical skills

Qualifications

• A bachelor's degree or equivalent qualification and/or relevant experience.
• Experience in logistics or transportation industry is a plus

The Quality Control (QC) Officer is responsible for ensuring that all products meet the company's quality standards before they are released to customers or stores. The role involves inspecting raw materials, monitoring production processes, and assessing finished goods to identify defects, inconsistencies, or deviations from specifications. The QC Officer works closely with production, inventory, and logistics teams to maintain high-quality output, minimize waste, and enhance customer satisfaction.

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

ROLE SUMMARY

To provide quality assurance/quality control support to the Subsea division related to the implementation and administration of processes related to fabrication, in-process inspection, testing requirements, traceability and data analysis (Pareto analysis) in addition to other projects assigned activities.

RESPONSIBILITIES

• Inspects product in accordance with the requirements of the DBI including the use of micrometers, calipers, indicators, and other measuring devices, as needed.
• Follow up and verifies compliance to requirements during project related tasks such as material receiving, storage, lifting, welding, testing, data analysis, etc.
• Carry out or follow up Inspections in-process (W/H) as per the Project specific Inspection and Test Plans (ITP's).
• Review materials and reviews MTR (Material Test Report) and compares to the DBI (Data Base Information) to determine dimension specifications, measurements and tests required to ensure quality and customer satisfaction when required to gather for data books.
• Verify inspection results, complete reports and related documentation or data entry in an accurate and timely manner. Reports nonconforming product to the appropriate person.
• Assist in Follow-Up and investigation on CAR's and Non-Conformance Reports, after training if required. Records results in an accurate and timely manner.
• Work in a safe manner and practice good housekeeping in work area and properly disposes of waste according to safety and environmental policies.
• Contributes to team efforts by accomplishing related results in a cooperative and supportive manner
• Keep abreast of latest trends and technology related to quality functions. Identifies and suggests ways to improve the efficiency and effectiveness of the team
• Takes responsibility and accountability for Safety; will not take or accept short cuts; responsibility will be taken to intervene or stop the job if required

REQUIREMENTS

• Higher National diploma or equivalent
• 8 years related project site experience or new graduate with bachelor's degree in engineering or a related field with minimum 5 years professional experience applying fundamental concepts, practices and procedures in quality field.
• Knowledge/experience in documentation, process flow, and file retrieval and storage systems including hardcopy is a plus.
• Excellent problem solving skills and ability to handle large volume of data and paperwork.
• Attention to detail required.
• Proficient in relevant software applications, including intermediate program functions in MS Office such as word processing, PowerPoint, excel, and other software where applicable such as Microsoft projects. SAP or other related mainframe systems
• Good interpersonal skills with the ability to communicate with all levels of personnel.

Job Type: Full-time

Application Deadline: 29/09/2025

Expected Start Date: 19/10/2025

Company Description

Megastar Technical and Construction Company is a registered Civil Engineering Company, incorporated in 1988. Megastar has since evolved into a prominent player in Building and Civil Engineering Construction. Today, the company employs a team of experienced engineers and supervisors supported by over a thousand workers. Megastar's operations are based in PRivers State, Bayelsa, Bonny Island and Uyo.

Role Description

This is a full-time, on-site role for a Quality Assurance Quality Control Inspector located in Port Harcourt. The QA/QC Inspector will be responsible for day-to-day inspection, ensuring quality control and quality assurance of construction projects, and managing quality documentation. The role also involves conducting welding inspections and adhering to quality management processes.

Qualifications

• Quality Control and Quality Assurance skills
• Experience in Quality Management and Inspection
• Welding Inspection expertise
• Attention to detail and strong analytical skills
• Ability to work independently and as part of a team
• Relevant certifications in Quality Assurance or Quality Control are a plus
• Degree in Engineering, Construction Management, or related field preferred

We're Hiring: QA/QC Officer – Fiber Operations (Hybrid Role)

Are you passionate about quality assurance in fiber infrastructure?

Ready to take ownership of field audits, milestone testing, and drive excellence in turnkey fiber deployments?

This is your chance to make a global impact.

We're looking for a skilled QA/QC Officer to join our Infrastructure Quality team. If you thrive in fast-paced environments, love solving problems, and have a sharp eye for detail, we want to hear from you.

What You'll Be Doing:

• Conduct spot checks and final acceptance testing on fiber deployments

• Audit and verify "As Maintained" records for Outside Plant operations

• Generate weekly, monthly, and quarterly performance reports

• Collaborate with stakeholders to ensure compliance and customer satisfaction

• Participate in ongoing training and contribute to team development

What We're Looking For:

-
*B.Eng in Civil or Electrical Engineering (atleast 2.2 or uppercredit)

• 3+ years experience in turnkey fiber deployment and civil works

• Strong knowledge of fiber standards, materials, and operations

• Proficiency in Microsoft Office (including MS Project), AutoCAD/Visio; GIS is a plus

• CFOT certification is an advantage*
  You're Someone Who Is:

• Detail-oriented, analytical, and tech-savvy

• Resilient, action-driven, and results-focused

• A strong communicator and team player

• Customer-centric with a passion for quality

Location: Lagos, Hybrid

Schedule: Weekdays, 8am–5pm

Travel: As required

** Qualified and interested? Apply by sending your application to using job role and your location as subjectline of email.

Deadlin: 7th Oct 2025**
FiberJobs #QualityAssurance #QAQC #InfrastructureCareers #CivilEngineering #TelecomJobs #GIS #AutoCAD #HiringNow

Today

i

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 3 years

We're Hiring: QA/QC Officer – Fiber Operations (Hybrid Role)

Are you passionate about quality assurance in fiber infrastructure?

Ready to take ownership of field audits, milestone testing, and drive excellence in turnkey fiber deployments?

This is your chance to make a global impact.

We're looking for a skilled QA/QC Officer to join our Infrastructure Quality team. If you thrive in fast-paced environments, love solving problems, and have a sharp eye for detail, we want to hear from you.

What You'll Be Doing:

• Conduct spot checks and final acceptance testing on fiber deployments
• Audit and verify "As Maintained" records for Outside Plant operations
• Generate weekly, monthly, and quarterly performance reports
• Collaborate with stakeholders to ensure compliance and customer satisfaction
• Participate in ongoing training and contribute to team development

What We're Looking For:

• B.Eng in Civil or Electrical Engineering (atleast 2.2 or uppercredit)
• 3+ years experience in turnkey fiber deployment and civil works
• Strong knowledge of fiber standards, materials, and operations
• Proficiency in Microsoft Office (including MS Project), AutoCAD/Visio; GIS is a plus
• CFOT certification is an advantage

You're Someone Who Is:

• Detail-oriented, analytical, and tech-savvy
• Resilient, action-driven, and results-focused
• A strong communicator and team player
• Customer-centric with a passion for quality

Location: Lagos, Hybrid

Schedule: Weekdays, 8am–5pm

Travel: As required

Qualified and interested? Apply by sending your application to using job role and your location as subjectline of email.

Deadlin: 7th Oct 2025

FiberJobs #QualityAssurance #QAQC #InfrastructureCareers #CivilEngineering #TelecomJobs #GIS #AutoCAD #HiringNow

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