128 Quality Analyst jobs in Nigeria

We are looking for a Customer Care Quality Analyst to join our Customer Care group, as we scale up and drive digital and financial inclusion across our markets.
As a
Customer Care Quality Analyst
, you will evaluate customer interactions across various channels to ensure they meet our quality standards and enhance customer satisfaction. Your role involves providing feedback, identifying areas for improvement, suggesting process enhancements, and contributing to the operational effectiveness of our contact center.

In your role, you will be responsible for
Quality Monitoring and Evaluation
by listening to calls, reviewing chat interactions, and observing email communications. This ensures our agents follow company protocols, adhere to scripts, and meet legal/regulatory requirements while delivering high-quality service.

You will also handle
Performance Evaluation
, assessing individual agent performance against predefined quality metrics and providing constructive feedback to agents (in-house and BPO) to help improve their performance.

Identifying Training Needs
is another crucial aspect. By analyzing trends and patterns in customer interactions, you will pinpoint where agents need additional training or support. Collaborating with training teams, you will help develop and implement targeted training programs to address specific skill gaps.

On the
Process Improvement
front, you will identify inefficiencies or gaps in our call center's processes and procedures. Through deep dive analysis, you will suggest improvements to enhance operational efficiency, streamline workflows, and boost the overall customer experience.

You will
lead Calibrations
to ensure consistency and accuracy in evaluating agent performance and understanding company products, systems, and processes across various stakeholders, including BPO, Quality Analysts, Operations, and Training.

You will also be involved in
New Hire Certification
, ensuring that new hires are well-suited for their roles without compromising the customer experience during their on-the-job training.

You are also expected to regularly conduct thorough analyses to identify root causes and address negative trends, while providing actionable insights for improvement.

Additionally, you will participate in
ad-hoc activities
like mystery shopping, and time and motion analysis, and any other activity to refine our operations further.

If you have a Diploma/degree in a related field and a minimum of 2 years' experience in a customer service role, you might be a good fit. Additionally, strong
attention to detail
,
analytical skills
, and knowledge of
quality assurance
best practices are essential. Previous experience as a Call Center Quality Analyst would be an added advantage.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

ZinariPay is a fast-growing cryptocurrency exchange building compliant and secure P2P and Swap services for the Nigerian market. Our mission is to make crypto trading accessible, safe, and reliable for everyone.

Role Description

We're looking for a
Quality Assurance Analyst Intern
with hands-on experience testing real-world applications to join our remote team.

In this role, you'll work closely with our engineering and product teams to ensure every feature released meets the highest quality standards. You'll be responsible for executing manual tests, creating and maintaining test cases, identifying bugs, and validating fixes before release. You'll also gain exposure to automated testing and quality control practices in a fast-paced crypto environment.

Responsibilities

• Conduct manual testing across web and mobile products to identify functional, usability, and performance issues.
• Create detailed and comprehensive test cases and test reports.
• Collaborate with developers and product managers to reproduce, diagnose, and resolve issues.
• Perform regression testing and ensure release readiness.
• Participate in sprint reviews, QA planning, and quality assurance documentation.
• Support early efforts in developing automated test scripts.

Qualifications

• Some prior experience testing
  real-world software products
  (internship, freelance, open-source, or personal project).
• Strong understanding of
  manual testing
  practices, bug tracking, and test documentation.
• Basic familiarity with
  test management tools
  (e.g., Jira, TestRail, ClickUp).
• Excellent analytical, problem-solving, and communication skills.
• High attention to detail and ability to work independently.
• Team-oriented, proactive, and eager to learn in a startup environment.
• Studying or recently completed a degree in
  Computer Science, Information Technology
  , or a related field.
• Bonus: exposure to automated testing tools or frameworks (e.g., Selenium, Playwright, Cypress).

How to Qualify

To apply, you must complete a short
bug hunt task
:

1. Download the ZinariPay app via
2. Explore the app and identify one valid bug or usability issue.
3. Include the bug report (description, steps to reproduce, and expected vs. actual results) in your application.

Applicants who cannot find a bug should refrain from applying.

Location:
Remote (Nigeria preferred)

Type:
Full-time Internship

Job Description

Remote Quality Assurance Analyst

We are looking for a Remote QA Analyst with strong analytical skills and a problem-solving attitude. In this role, you will conduct testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues.

Roles & Responsibilities

• Review design specifications to understand the scope, requirements, and functions of the software product.
• Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
• Conduct testing to ensure products perform according to user requirements and within established guidelines.
• Identify, log, and recreate error codes, bugs, and defects.

Job Requirements

• Minimum 1 year of software testing experience.
• Experience in Functional, System Integration & Unit Testing.
• Understanding of software application code with the ability to write, read, and debug.
• Strong understanding of client-server architecture.

What We Offer

• 100% Remote Work – Work from anywhere as long as you're connected to the internet.
• Opportunity to learn and develop new skills.
• Generous compensation based on industry standards + benefits.

Remote Quality Assurance Analyst

We are looking for a Remote QA Analyst with strong analytical skills, and a problem-solving attitude. In this role, you'll conduct testing on software, website, and other technical products to identify and resolve bugs, defects, and other potential issues.

Roles & Responsibilities

• Reviews design specifications to understand the scope, requirements, and function of the software product
• Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards
• Conducts testing to ensure products perform according to user requirements and within established guidelines
• Identifies, logs, and recreates error codes, bugs, and defects.

Job Requirements

• +1 year of software testing experienc
• eExperience in Functional, System Integration & Unit testin
• gUnderstanding of software application code with the ability to write, read, and debug i
• t Strong understanding of client-server architectur

e

What We Offer

• 100% Remote Work – Work from anywhere you like as long as you're connected to the Interne
• tOpportunity to Learn and develop new skill
• sGenerous compensation based on Industry Standards + Benefit

s

Today

Rest of Nigeria (Delta) Full Time

Manufacturing & Warehousing NGN 150, ,000

Easy Apply

needs strong analytical and problem-solving skills to identify issues meticulous attention to detail to spot defects excellent communication skills to report findings and collaborate with teams Knowledge of inspection sampling statistical process control (SPC) Six Sigma etc. Ensuring consistency in batch-to-batch production Attention to finished product details Problem-Solving – Investigating causes of defects (e.g. wrong cure time contamination raw material variation) Tensile strength elongation hardness (Shore A/D) Monitoring mixing extrusion molding and vulcanization stages

We are a leading rubber manufacturing company in Nigeria, known for producing high-quality rubber products for both local and international markets. As part of our ongoing growth and commitment to excellence, we are seeking an experienced Quality Control Analyst to join our team and ensure that our products meet the highest quality standards. The ideal candidate will be responsible for monitoring and testing the quality of raw materials, in-process goods, and finished rubber products to ensure they meet required specifications. The Quality Control Analyst will play a critical role in maintaining product consistency, identifying defects, and improving overall production processes through data-driven analysis

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years
• Working Hours : Full Time

Responsibilities:

• Perform tests and inspections on raw materials, in-process products, and finished goods to ensure compliance with quality standards and specifications.
• Analyse and document test results, providing detailed reports to the production and management teams.
• Develop and implement quality control procedures and protocols to improve production processes.
• Collaborate with the production team to troubleshoot quality issues and recommend corrective actions.
• Monitor and audit manufacturing processes to ensure adherence to quality standards and regulatory requirements.
• Identify and resolve product defects, ensuring that non-conforming products are addressed before reaching the market.
• Maintain and calibrate testing equipment to ensure accurate and reliable results.
• Assist in the continuous improvement of quality management systems and protocols.
  Ensure compliance with local and international quality regulations and safety standards.

Requirements:

• Bachelor's degree in Chemistry, Industrial Chemistry, Chemical Engineering, or a related field.
• At least 3-5 years of experience as a Quality Control Analyst in the rubber or polymer manufacturing industry.
• Strong knowledge of quality control processes, testing methods, and standards in the manufacturing sector.
• Familiarity with analytical instruments and testing equipment used in rubber production.
• Excellent analytical and problem-solving skills, with attention to detail
• Proficiency in quality management systems, such as ISO 9001 or similar certifications.
• Strong communication skills to effectively collaborate with cross-functional teams.
  Knowledge of Nigerian and international quality and safety regulations is an advantage.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for career development in a growing and innovative company.
• A challenging and rewarding work environment.
• Exposure to cutting-edge technology in the rubber manufacturing industry.

We need a Lab scientist to act as a process analyst for quality assurance and quality control process in manufacturing operations medical and non medical laboratories

Job Description

• Meeting with clients to discuss areas of focus and improvement within the business.
• Conducting site visits to analyze equipment and established processes.
• Interviewing staff and management to determine the efficacy of personal.
• Gathering and processing data to identify process performance areas.
• Designing workflow and process strategies to improve business performance.
• Creating and presenting process reports for client approval.
• Overseeing the implementation of revised company processes and workflows.
• Monitoring the efficacy of updated workflows.
• Staying up to date with the latest business practices and technologies.

Requirements

• Bachelor's Degree in Bio Chemistry, Microbiology, Public Health, or any related courses .
• Minimum of 2 years experience in research, lab science.
• Proven portfolio of completed projects.
• Data analysis, computations, documentations
• Risk assessment analysis
• Advanced understanding of business functions, workflows, and processes.
• Excellent written and verbal communication skills.
• Detailed knowledge of workflow and process control software.
• Analytical and problem-solving skills.
• Good interpersonal and interviewing skills.
• Experience with team management

Job Type: Full-time

Pay: ₦150, ₦200,000.00 per month

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Required)

Job Description

• Meeting with clients to discuss areas of focus and improvement within the business.
• Conducting site visits to analyze equipment and established processes.
• Interviewing staff and management to determine the efficacy of personal.
• Gathering and processing data to identify process performance areas.
• Designing workflow and process strategies to improve business performance.
• Creating and presenting process reports for client approval.
• Overseeing the implementation of revised company processes and workflows.
• Monitoring the efficacy of updated workflows.
• Staying up to date with the latest business practices and technologies.

Requirements

• Bachelor's Degree in Engineering B.Eng, or similar.
• knowledge in any management system
• Minimum of 2-3 years experience in research, lab science.
• Proven portfolio of completed projects.
• Risk assessment analysis
• Advanced understanding of business functions, workflows, and processes.
• Excellent written and verbal communication skills.
• Detailed knowledge of workflow and process control software.
• Analytical and problem-solving skills.
• Good interpersonal and interviewing skills.
• Experience with team management
• Must reside in Lagos

Job Type: Full-time

Pay: ₦150, ₦200,000.00 per month

Job Summary:

The Contact Center Quality Control Analyst Supervisor is responsible for supervising the quality assurance (QA) and monitoring processes within the contact center. The role ensures that customer interactions (calls, chats, and emails) meet established service, compliance, and performance standards. The supervisor leads a team of quality analysts, provides coaching, identifies process gaps, and works closely with operations to drive customer satisfaction and continuous improvement.

Key Responsibilities:

• Supervise, train, and motivate quality analysts to effectively monitor and evaluate agent performance.
• Develop and maintain QA scorecards, monitoring guidelines, and evaluation forms for consistency.
• Conduct regular audits of customer interactions to ensure compliance with company policies, service standards, and regulatory requirements.
• Provide timely feedback and actionable insights to agents and supervisors to improve performance.
• Analyze QA data, generate trend reports, and present findings to management with recommendations.
• Collaborate with contact center supervisors and trainers to address skill gaps and training needs.
• Ensure calibration sessions are conducted to maintain evaluation consistency across the QA team.
• Handle escalated quality-related issues and work with leadership to resolve them.
• Recommend and implement process improvements to enhance the overall customer experience.
• Maintain confidentiality and accuracy of customer and company information.

Skills & Competencies

• Strong leadership and coaching skills with the ability to manage and inspire a QA team.
• Excellent analytical and reporting skills with attention to detail.
• In-depth knowledge of contact center operations, KPIs, and quality metrics.
• Strong communication, interpersonal, and presentation skills.
• Ability to identify root causes and recommend practical solutions.
• Familiarity with call monitoring tools, CRM platforms, and workforce management systems.

Qualifications

• Bachelor's degree/HND in Business, Communications, or related field (preferred).
• 3–5 years of experience in a contact center quality assurance/quality control role, with at least 2–3 years in a supervisory capacity.
• Knowledge of industry standards such as COPC, ISO, or other contact center quality frameworks is an advantage.

Performance Indicators (KPIs)

• QA compliance scores across all communication channels.
• Accuracy and consistency of agent evaluations.
• Improvement in customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Reduction in repeat calls, complaints, and escalations.
• Effectiveness of feedback sessions and coaching outcomes.
• Team productivity and calibration accuracy.

Job Type: Full-time

Pay: From ₦120,000.00 per month

Location:

• Lagos (Preferred)