8 Qc Supervisor jobs in Nigeria

Who They Are

A trailblazer in the financial services sector, this dynamic company is revolutionizing emerging markets and proudly stands as the second-fastest growing enterprise in Africa! Since 2019, they have empowered over 3 million individuals with cutting-edge technology, providing essential personal and business banking, payment solutions, credit options, and innovative business management tools. In an impressive feat, they processed a staggering $182 billion in 2023, dominating the POS transaction landscape in Nigeria!

Job Summary:

Join a passionate team as a Hardware Quality Assurance Officer , where you’ll play a crucial role in ensuring the excellence of repaired terminals! Your mission? Identify and tackle quality challenges head-on, collaborating closely with technicians and the inventory team to ensure only the best terminals make it to the field. Your vigilance will prevent costly returns and bolster business success!

Job Description:

Quality Inspection:  Dive into thorough inspections of repaired terminals, unearthing any defects or deviations from established standards. Compliance:  Be the guardian of quality! Ensure all repaired terminals meet the highest standards, guidelines, and technical requirements before they hit the market. Visual Inspection:  Use your keen eye for detail to conduct meticulous visual examinations of terminal quality. Testing Procedures:  Implement robust testing protocols with precision, utilizing test sheets to validate functionality and performance. Documentation:  Keep meticulous records of quality inspections, test results, and issues discovered during the testing process—your insights will drive improvements! Collaboration:  Forge strong partnerships with repair technicians, engineers, and cross-functional teams to resolve quality issues swiftly and effectively. Workflow Process:  Innovate and streamline the workflow for terminal collection and the return of non-conforming terminals to inventory. Stock Keeping:  Ensure proper and accurate records of all received and returned terminals, maintaining seamless operations. Process Improvement:  Continuously seek opportunities to enhance repair quality and efficiency, making a real impact on the team’s success. Other Duties:  Take on additional tasks as directed by your Line Manager, contributing to a vibrant and fast-paced work environment.Requirements

Requirements:

OND/HND or Bachelor’s degree in Electrical/Electronics or a related field is preferred.Experience in terminal repair? That’s a plus!Bring your strong analytical and problem-solving skills to the table, with the ability to identify discrepancies and propose actionable improvements.Proficiency in Microsoft Office applications is essential.A meticulous attention to detail and accuracy in data entry and record-keeping are a must.Strong organizational and time management skills will help you thrive in prioritizing tasks and meeting deadlines.Excellent written and verbal communication skills to collaborate effectively with diverse teams.A proactive and solution-oriented mindset, whether working independently or as part of a dynamic team.Benefits

What They Can Offer:

Culture:  Join a people-centric organization that truly values its team! Here, every opinion matters, and every voice is heard. They prioritize well-being and create a supportive environment where everyone looks out for one another. Learning:  Thrive in a culture of continuous growth! Benefit from a learning and development-focused environment with abundant knowledge sharing, training sessions, and regular internal technical talks. Compensation:  Enjoy a competitive salary, pension contributions, health insurance, annual bonuses, and a range of exciting benefits designed to reward your hard work!

Are you ready to embark on an exciting journey with a forward-thinking team? This is your chance to make a meaningful impact in a vibrant and innovative environment! If you’re passionate about quality assurance and eager to contribute to a company that’s shaping the future of financial services, we want to hear from you! Don’t miss out—apply today and take the first step towards an extraordinary career!

Job Title: Medical and Quality Assurance Nurse

Location: Abuja

Job Responsibilities

Attend to and resolve all enrollees’ enquires and ensure that all complaints are promptly resolved on first call resolution, or immediately escalated to the appropriate group or unit.Meticulously log all for management analysis and documentation for all relevant stakeholders.Follow-up on specific cases as assigned by the line manager for measurable outcomes and stakeholders’ satisfaction.Actively and proactively engage in the vetting of bills from the organization’s network of facilities providing secondary/tertiary healthcare services on the public sector social health insurance programBenchmark all received claims with the pre-authorized codes given by call center as any service provided by any facility without pre-authorized code is considered null and void.Review all the received bills and possibly contact the enrollees for authorization of services provided.Investigate and report any incident of abuse, neglect or maltreatment of enrollees immediately to the Management for appropriate actions to be taken.Follow up on enrollees on admission in order to evaluate and document their progress and possibly assist the care team with developing and accessing health interventions.Participate in case management through scheduled and unscheduled visitation to enrollees on admission.Graduate Professional Nurse and First Degree from an accredited Baccalaureate Nursing Program (University)Must be a registered and licensed practitioner.Possession of recognized additional training in primary health care and midwifery is desirable.

Experience:

Applicants must have minimum of 2 years’ experience as a Nurse and Midwifery Professional.Ability to work seamlessly with Computer and other communication equipment and software. Method of Application Interested and qualified candidates should send their CVs to using QAN-ABJ-24 as subject of the mail.

Job Title:  HMO Medical and Quality Assurance Nurses Locations: Lagos, Ibadan, Kaduna & Sokoto Job Type: Full time Job Summary Our client is an HMO with offices across the six geopolitical zones in the country.

Duties and Responsibilities

Attend to and resolve all enrollees’ enquiries and ensure that all complaints are promptly resolved on first call resolution, or immediately escalated to the appropriate group or unit.

Meticulously log all for management analysis and documentation for all relevant stakeholders.

Follow-up on specific cases as assigned by the line manager for measurable outcomes and stakeholders’ satisfaction.

Actively and proactively engage in the vetting of bills from the organization’s network of facilities providing secondary/tertiary healthcare services on the public sector social health insurance program

Benchmark all received claims with the pre-authorized codes given by call center as any service provided by any facility without pre-authorized code is considered null and void.

Review all the received bills and possibly contact the enrollees for authorization of services provided.

Investigate and report any incident of abuse, neglect or maltreatment of enrollees immediately to the Management for appropriate actions to be taken.

Follow up on enrollees on admission in order to evaluate and document their progress and possibly assist the care team with developing and accessing health interventions.

Participate in case management through scheduled and unscheduled visitation to enrollees on admission.

Education :

Graduate Professional Nurse and First Degree from an accredited Baccalaureate Nursing Program (University)

Must be a registered and licensed practitioner.

Possession of recognized additional training in primary health care and midwifery is desirable.

Experience:

Applicants must have minimum of 2 years’ experience as a Nurse and Midwifery Professional.

Ability to work seamlessly with Computer and other communication equipment and software.

Method of Application (email option) Interested and qualified applicants should send CVs to  using QAN-UTH-24 as subject.

Background

Tiko is a global non-profit organisation that is headquartered in South Africa. Our main aim is to motivate young people to make positive choices using innovative technology, real-time data, and behavioural insights. Through our digital platform, Tiko, and our local ecosystem of partners, we connect Tiko members to existing local service providers to meet their health and wellness needs. As part of this ecosystem, Tiko provides access to quality-assured sexual and reproductive health (SRH) services through a network of private and public health facilities and pharmacies. To ensure quality in the relevant services accessed by adolescents and youth through the Tiko platform, Tiko is looking to work with a pool of Independent Quality Assurance (QA) Providers to provide quality assurance (QA) and quality improvement (QI) to the private and non-franchised health facilities within the ecosystem. The provision of these services will be done through what will be called the Tiko QA Marketplace to ensure that the private and non-franchised facilities are:





At the expected level to provide quality services in the areas of adolescent and youth sexual and reproductive health (AYSRH) focusing of Family Planning (Short acting and Long acting, by conducting clinical audits to identify QA gaps, training and competency needs;

ontinuously supported to correctly and accurately offer youth-friendly AYSRH services especially Family planning (FP) by addressing the identified QA gaps as part of QI improvement.



Expectations

Tiko is registered in Nigeria and has its main office in Abuja but carries out its programmes in 3 Area Councils including Abuja Municipal Area Council (AMAC), Kuje and Bwari ARea Councils.

Tiko expects all facilities onboarded on the Tiko platform to offer AYSRH services especially FP and maintain high levels of QA. Prior to working with Tiko, a service readiness and availability assessment (SARA) will be conducted by Tiko in the facilities to ensure they meet the minimum requirements for service delivery. This forms part of due diligence done by Tiko to ensure that private health providers onboarded into the Tiko Platform meet the required legal threshold and have a favourable infrastructure and goodwill for AYSRH service delivery.

Therefore, the contracted independent QA providers from the Tiko QA Marketplace will be expected to provide QA support to private and non-franchised facilities. Work will include the following activities:





Conduct clinical quality audits to identify key quality gaps that affect delivery of

quality youth friendly services across all the Tiko health offers

Assess and note availability of commodities and consumables for FP, HIV, PrEP, SGBV and Mental Health

Note and ensure the availability and utilization of tools,guidelines and SOPs

Identify infrastructural, process, and documentation gaps that hinder delivery of quality services

Conduct training needs assessment and enhance service provider competency through immediate on job training, mentorship and coaching

Clinical and competency audits, baseline needs assessments and development of quality improvements plans (QIP);

Training needs and competency assessments;

Periodical support supervision visits;

Compliance with clinical regulations and licensing requirements.



See below for more details around the QA/QI expectations of each independent QA provider that will participate in the Tiko QA Marketplace. This will include:





Conduct a clinical audit and baseline assessment per facility to inform QIP development

Conduct Annually, competency assessment to identify gaps/needs for each Tiko service provider and develop QIP.

Provide training in order to address competency gaps and ensure upskilling based on the baseline assessment and clinical audit findings

Conduct competency upskilling and reskilling to improve skills, knowledge and attitude of Tiko service providers based on the competency assessment findings and identified gaps

Ensure that staff operating in each facility are qualified and certified to provide services and that noted cases of non-compliance are addressed in a timely manner to ensure that the facilities remain active on the Tiko platform

Submit timely QA reports, which will include QIPs and evidence of support supervision visit activities, as well as compliance to Tiko’s relevant policies

R port and escalate all safeguarding incidences to Tiko in line with the Safeguarding Escalation process

Report all adverse events to Tiko’s QA Specialist within 24 hours.



Tiko will support successful applicants to undertake the above scope of work with a package of tools, checklists, codes of conduct and QA report templates to ensure that they successfully undertake the above activities.

Examples of Expected Deliverables

Through our Tiko QA Marketplace, Tiko will contract for 2 types of QA providers; one which will focus on QA audits and development of the QIP (QA provider 1), one which will focus on the implementation and management of the QIP (QA provider 2). The expectations and deliverables of the two different QA providers are found below:

Example of deliverables for Independent QA Provider 1

Main Role: QA Auditor

Main Deliverable: Independent QA Audit Report





C inical audits: clinical facility audits conducted for each facility on the platform annually to identify QA/QI gaps

Training needs and competency assessment: competency and training gaps identified on the different health offers for each facility

QIPs: QIP developed using gaps identified from SARA, clinical audit (including identifying infrastructural, process, and documentation gaps), and training needs assessments

Preceding QIP appraisals: achievements and rectification of gaps from the previous QIPs confirmed and noted

Report: final summary report (independent QA audit report) from the assessments produced, shared and handed over to the Tiko QA Specialist

Report on learnings: learnings documented, presented, and discussed with Tiko’s QA Specialist.



Example of deliverables for QA Provider 2

Main Role: Coach / Mentor / Trainer

Main Deliverable: Competent providers in non-franchised private facilities





U dated QIP and QA implementation plan: a detailed work plan shared with the Tiko QA Specialist to specify the activities, resources and timelines it will take to execute the QIPs

QIP implementation: continuous progress reports on the gaps rectified and achievements against the key QIP milestones

Clinical competency conducted: report on the number of Tiko providers who are fully competent for the relevant services they provide

Training (on-job or classroom or mentorship or coaching) conducted: training reports provided to indicate the number of training sessions conducted and competency scoring of each facility to indicate improvement

Infrastructure, process and documentation corrections: correcting the gaps identified on infrastructure, process and documentation

Final assessment and reporting: performance review with the provider to discuss client rating reports and client exit reports and service uptake numbers

Report on learnings: learnings documented, presented, and discussed with the Tiko QA team.



Examples of Roles and Responsibilities for Independent QA Provider 1: Quality Assurance Auditor

Quality Audits: Quality assessment to identify the service delivery gaps for the specific health areas.

QIP Development: Development SMART action plan for the identified gaps per facility.

Report preparation: prepare narrative and quantitative reports for each facility.

Examples of Roles and Responsibilities for Independent QA Provider 2: Coach / Mentor / Trainer

QIP Implementation: A detailed action plan specifying key activities, resources and timelines to execute on the QIP (initially developed by QA Provider 1 and updated by QA Provider 2).

Development of action plans for the identified gaps.

Mentorship and training* of the service provider on the identified gaps.

Review meetings with Tiko monthly/bi monthly to discuss QA progress per facility, client rating reports and client exit reports and service uptake numbers.

Means of Verification Examples





Facility-specific reports submitted by QA Provider, Review of Supervision records, Verification visits.

Facility-specific reports submitted by QA Provider, Review of Supervision records, Client exit reports and client rating reports, Mystery client reports



Period of the Engagement

On a needs basis, by the end of October 2025. The selected service providers will form part of the pre-qualified pool of QA Providers for the Tiko QA Marketplace.

Period of Validity of Bids

Bids shall remain valid for 10 working days after the date of bid opening prescribed by Tiko. In exceptional circumstances, Tiko may request the Bidders to extend the period of validity. The request and the responses thereto shall be made in writing by email. A bidder agreeing to the request will not be required nor permitted to modify the bid.

Documents Comprising the Bid





An expression of interest detailing ability to undertake the outlined deliverables including examples of past relevant experience.

Financial proposal outlining the detailed costing for the above deliverables.

Valid company registration certificate or operating licence.

Profile of the organisation or individual (CV).

Three (3) references from current or past clients.



Eligibility and Evaluation Criteria

Eligible providers should meet the following criteria and will be assessed against the following:

Clinical expertise and experience in AYSRH focusing on FP services





Experience in conducting clinical quality audits and developing quality improvement plans.

Assessor/Mentor/Clinical Coach/Trainer experience in the provision of QA/QI services to private sector facilities (clinics and pharmacies).

At least 1 year experience in implementing health related projects (compulsory clinical experience and experience in implementing adolescent and youth service delivery projects is an added advantage). Applicants to specify areas of expertise in AYSRH (e.g. family planning )

Organisation has previously worked for the QA private sector including pharmacies.



Weighting: 40

Strength of the technical proposal:





Overall strength of proposal)), expression of interest, including the ability to address specific tasks against the outlined deliverables.

Clear methodology on how to achieve deliverables.

Proposal demonstrates technical understanding of QA activities and has a QA system in place including tools, job-aids, and other relevant infrastructure/resources.

Demonstrates staffing capacity to carry out QA by having qualified and experienced field team and key staff for QA/QI.

Organisation is registered (registration certificate). QA individuals, independent providers and consultancy firms are required to produce professional licences and renewed relevant trade/practice licences and applicable Tax ID Numbers.

Local presence for the last 1 year in the proposed areas of operation (Region).

Organisation has received state or federal government, or any other organisation recommendation and/or references from current or past clients.



Weighting: 40

Strength of the financial proposal:





Detailed cost indication to successfully implement the outlined deliverables.

Value for money. Cost range is relevant to QA budgets.



Weighting: 20

Total Weighting: 100

According to the required projects and frequencies, carefully test the relevant quality indicators of raw materials, production processes, and finished products to ensure that the products are within the control standards.



Key Responsibilities:

• 1. According to the company's requirements for projects and frequency, carefully test the relevant quality indicators of raw materials, production processes, and finished products, and make detailed records.

• . If raw materials, products, or production processes are found to exceed PepsiCo's standard range, they should be promptly handled according to relevant procedures.

• 3 Conduct on-site inspections to assist in improving the microbial environment of the production line, in order to increase the product qualification rate of the production line.

• 4 For any downtime event on the production line, the cause and downtime must be identified and recorded in the daily report.

• 5 Any abnormalities in work must be promptly reported to the quality control manager.

• 6 Complete the cleaning and sanitation work in the contracted area as required.

• 7 Obey the work arranged by superiors and other work related to this position.

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Employment Type: Full-time

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• Proven knowledge of grid operations and safety standards
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