327 Product Support jobs in Nigeria

Job Description:

• We are looking for highly ambitious and creative Product Support Engineer to join us in the fulfilment of our mission; among others, to manage our clients using Brokerage, Portfolio/Fund Management, Mobile App and the ERP platforms. Also to support other major FINTECHs building on top of the InfoWARE platform services.

Duties and Responsibilities

• Take ownership of all new client implementations, be the bridge between client and the company, ensuring a smooth implementation where expectations are met.
• Be an expert in all product implementation, the key challenges involved in roll outs and how to mitigate these risks
• Work closely with the CEO, Head of Product, and Head of Software Development to ensure coherence in product roll out strategy and go live processes.
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements, Skills and Competencies

• Bachelor's Degree in Computer Science, Computer Engineering, Electrical / Electronics, and other Physical Sciences courses.
• MUST have completed NYSC
• Work experience in FINTECH industry would be an added advantage
• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Strong stakeholder engagement and influencing skills
• Be responsible for post implementation support.
• Passion for technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box.
• Experienced with managing phased roll outs and project enhancement release and deployments.
• Passion for technology and learning.
• Good working Knowledge of Microsoft SQL.

What We're Looking For:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
• Fluency in English (written and spoken) is compulsory and also a 'can do' attitude and a thirst to learn and develop professional and soft skills.

Method of Application:

Interested and qualified candidates should send their CV and Cover Letter in PDF using the Job Title as the subject of the mail.i.e. "Product Support Engineer".

Today

M

Abuja Full Time

Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

SUMMARY OF RESPONSIBILITIES

Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in the Construction Segment

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers' profile list.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region's debt collection drive on an on-going basis.
• Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent's care by virtue of function and/or location.
• Seek out new business opportunities in the Region and Construction industry by monitoring on-going contracts and maximizing parts sales opportunities.
  Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

QUALIFICATION

• HND/B.Sc. Engineering with 2 years working experience in Technical Sections of MNL or similar company.
• B.Sc./ HND in Engineering or equivalent.
• Interpersonal and communication skills with leadership skills and ability to take the initiative.
  Have good selling skills

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SUMMARY OF RESPONSIBILITIES

Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in the Construction Segment

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers' profile list.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region's debt collection drive on an on-going basis.
• Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent's care by virtue of function and/or location.
• Seek out new business opportunities in the Region and Construction industry by monitoring on-going contracts and maximizing parts sales opportunities.
• Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

QUALIFICATION

• HND/B.Sc. Engineering with 2 years working experience in Technical Sections of MNL or similar company.
• B.Sc./ HND in Engineering or equivalent.
• Interpersonal and communication skills with leadership skills and ability to take the initiative.
• Have good selling skills

1. SUMMARY OF RESPONSIBILITIES

Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in all Segment

1. MAIN FUNCTIONS

2. Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.

3. Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
4. Preparation and implementation of weekly call plan and corresponding summary report.
5. Preparation and updating customers' profile list.
6. Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
7. Actively involved in the Region's debt collection drive on an on-going basis.
8. Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
9. Implement relevant marketing and promotional programmes as they arise.
10. Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent's care by virtue of function and/or location.
11. Seek out new business opportunities in the Eastern Region (Oil & Gas, Marine, and Electric Power industry) by monitoring on-going contracts and maximizing both onshore/offshore parts sales opportunities.

12. Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

13. QUALIFICATION

14. HND/B.Sc. Engineering with 2 years working experience in Technical Sections of MNL or similar company.

15. Interpersonal and communication skills with leadership skills and ability to take the initiative.
16. Have good selling skills
17. Ability to drive.

Today

M

Port Harcourt & Rivers State Full Time

Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

• SUMMARY OF RESPONSIBILITIES

Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in all Segment

• MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.

• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers' profile list.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region's debt collection drive on an on-going basis.
• Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent's care by virtue of function and/or location.

• Seek out new business opportunities in the Eastern Region (Oil & Gas, Marine, and Electric Power industry) by monitoring on-going contracts and maximizing both onshore/offshore parts sales opportunities.
  Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

• QUALIFICATION

• HND/B.Sc. Engineering with 2 years working experience in Technical Sections of MNL or similar company.

• Interpersonal and communication skills with leadership skills and ability to take the initiative.
• Have good selling skills
  Ability to drive.

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About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."