21 Product Knowledge jobs in Nigeria
Group Head Retail Sales
Posted 26 days ago
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Job Description
Our client is hiring a Group Head of Retail to drive the growth of its retail business across the ARM Group. The role focuses on leading a digital-first strategy to attract and retain retail clients, owning the retail P&L, and ensuring seamless delivery across digital and traditional channels. It also involves aligning strategies with trusteeship and stockbroking units while driving innovation, client engagement, and operational efficiency.
Key responsibilityl Strategic Leadership: Develop and execute the retail business strategy focused on AUM growth, client expansion, and profitability.l P&L Ownership: Manage the retail asset management P&L, driving revenue and cost efficiency.l Digital Retail Focus: Lead a scalable, digital-first retail strategy to acquire and retain high volumes of retail clients.l Channel Management: Oversee both digital and physical sales teams, ensuring a seamless omni-channel client experience.l Operational Oversight: Manage end-to-end retail operations, improving efficiency, automation, and scalability.l Collaboration: Partner with trusteeship, stockbroking, product, marketing, and tech teams to deliver integrated offerings and drive innovation.l Customer Experience: Champion data-driven, personalized experiences that increase satisfaction, loyalty, and lifetime value.l Compliance & Risk: Ensure all retail operations meet regulatory and internal standards.Growth & Retention: Use analytics, segmentation, and digital marketing to drive targeted acquisition, engagement, and client retention. Requirements• Bachelor's degree in Finance, Economics, Business Administration or a related field.
▪ A Master’s degree is an advantage but not compulsory.
▪ 10+ years’ experience in digital sales, digital marketing, or retail financial services.
▪ Proven experience designing and implementing data-led customer acquisition and
engagement strategies.
▪ Experience in client relationship management
▪ Experience in managing a team and driving team performance
▪ Experience in developing, implementing and optimizing sales processes, tools, and
technologies
Group Head Retail Sales
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a Group Head of Retail, a commercially savvy and digitally driven executive to lead the strategic growth and execution of its retail business across the ARM Group. The role focuses on delivering a scalable, digital-first retail asset management strategy, owning the retail P&L, and driving client acquisition, retention, and profitability across both digital and traditional channels.
It also involves aligning retail strategies with trusteeship and stockbroking subsidiaries while overseeing end-to-end operations to ensure a seamless client experience. The goal is to accelerate retail client growth, deepen engagement, and maximize lifetime value through innovative digital solutions.
Key ResponsibilitiesDevelop and execute a group-wide retail strategy focused on growth, profitability, and client acquisition.
Own the retail asset management P&L, driving revenue and cost efficiency.
Lead a digital-first approach to scale retail client onboarding, engagement, and retention.
Oversee both digital and physical retail channels to deliver a seamless omni-channel experience.
Manage end-to-end retail operations, ensuring efficiency, automation, and scalability.
Collaborate with internal teams and subsidiaries to build integrated retail offerings and cross-sell opportunities.
Champion customer experience using data and insights to improve satisfaction and loyalty.
Ensure full compliance with regulatory standards and manage retail business risk effectively.
RequirementsBachelor's degree in Finance, Economics, Business Administration or a related field.A Master’s degree is an advantage but not compulsory.10+ years’ experience in digital sales, digital marketing, or retail financial services.Proven experience designing and implementing data-led customer acquisition andengagement strategies.Experience in client relationship managementExperience in managing a team and driving team performanceExperience in developing, implementing and optimizing sales processes, tools, andtechnologiesCustomer Service Personnel
Posted 2 days ago
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Job Description
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
Customer service Rep
Posted 5 days ago
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Customer Service Reps
Posted 9 days ago
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Job Description
Customer Service Officer
Posted 12 days ago
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Job Description
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
Customer Service Representative
Posted 12 days ago
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Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
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Customer service Officer
Posted 12 days ago
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Job Description
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
Customer service Representative
Posted 21 days ago
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Job Description
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K