14 Presales Support jobs in Nigeria

Technical Customer Support Officer

Estuary Business Solution Ltd

Posted 5 days ago

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Job Description

You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.

Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
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Customer Support Officer

Lagos, Lagos Main Service Logistics

Posted 3 days ago

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Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:

1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.


Requirements:

1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
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Customer Support Team Leader

200 Oyo, Oyo Initiate International

Posted 61 days ago

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Job Description

Permanent

We are looking for an experienced and motivated Customer Support Team Leader  to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service  across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced  environment, we want to hear from you!

Your key job  responsibilities as the Customer Support Team Leader  in Ibadan, Nigeria  will include:

Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.Requirements

Requirements for this Customer Support Team Leader job  in Ibadan, Nigeria :

Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.

This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting! 

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Technical Pre-Sales Engineer

100011 Fadac Resources

Posted 13 days ago

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Job Description

Permanent
Our client is an IT firm that develops and deploys Technology platforms and solutions that make life easier, and work smarter. Due to expansion, they are in need of TECHNICAL PRE-SALES ENGINEER  Job Summary: Acts as a vital bridge between the sales and technical teams, responsible for understanding client requirements, designing tailored solutions, and effectively communicating the value proposition of the company’s products and services. This role combines technical expertise with strong business acumen to support the sales team in securing new business, nurturing key accounts, and driving business growth.JOB RESPONSIBILITIES Collaborate with the sales team to understand customer requirements and craft customized product/service presentations, demos, and proposals.Translate business needs into functional and technical requirements, ensuring alignment with the organisation’s offerings.Participate in discovery meetings with potential clients to assess needs and propose relevant solutions.Prepare and deliver compelling proposals, RFIs, RFPs, technical documents, and solution blueprints.Develop client-specific presentations that articulate solutions, business benefits, and ROI.Support sales with training materials and customer insights.Conduct technical product demos to clients, prospects, and partners—showcasing use cases, integration, and advantages.Work closely with internal teams (Developers, Infrastructure, Marketing, etc.) to tailor solutions and provide feedback insights from the field.Support account managers in building trust with prospective clients through technical credibility.Act as a product evangelist, staying current with product features, roadmap, and industry trends.Assist in onboarding and training of internal sales team members on new products and updates.Maintain a knowledge base of market trends, competitor activities, and customer needs.Gather and relay client feedback to the Product/Engineering teams to influence product development and innovation.Contribute to the continuous improvement of sales tools, processes, and technical documentation.Provide technical expertise and respond to complex queries. Provide feedback from customer interactions to improve offers.JOB REQUIREMENTS A minimum qualification of a B.Sc. / HND in Computer Science, Engineering, Information Technology, Business Administration, or related field.An additional certification in ITIL, Azure, Networking, CRM platforms, etc., is an added advantage.5+ years of experience in a pre-sales, technical sales, business analyst, or solution consulting role—preferably in the tech, software, or ICT space.Proven track record of supporting sales and closing deals through consultative approaches.Strong understanding of enterprise technology solutions (e.g., cloud, software platforms, ERP, SaaS, etc.).Solution Architecture: Ability to design scalable and cost-effective solutions tailored to customer needs.Networking & Infrastructure: Solid knowledge of protocols, architectures (LAN, WAN, VPN), firewalls, load balancers, etc.Software Development/Programming (optional but valuable): Understanding of software development programs and integration principles.Cybersecurity: Awareness of data protection, secure systems, and access control.Knowledge of current technology trends.Sales Process: Understanding of B2B sales cycles, customer journey, and stakeholder engagement.Customer Pain Points: Ability to translate technical capabilities into business value and ROI.Competitor Awareness: Knowledge of competing products and how your solutions compare.Market Trends: Stay informed on industry trends, regulatory changes, and emerging technologies.Solution Mapping: Translating requirements into technical solutions that align with customer goals.
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Sales Engineer

Lagos, Lagos Dexnova consulting limited

Posted 25 days ago

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Job Description

As a Sales Engineer, you will be generally responsible for developing strategies to gain new customers and provide technical assistance where necessary. Additionally, as a Sales Engineer, you will help other members of the sales team under the customer’s needs, do research, and present specialized solutions to fulfill those needs.
br>Duties & Responsibilities
• Identify and establish new business < r>• rganise sales visits and liaise with existing clients < r>• C nduct customer need analysis and present customers with possible solutions < r>• P oviding pre-sales and post-sales support and reports < r>• A tend exhibitions, conventions, and other events to help with the sales of products and services < r>• P ovide product education and advice < r>• E sure sales targets are met. < r>• D iving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
• C mpleting performance reviews in a prudent manner < r>• A sessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements. < r>• I entifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements. < r>• P ovides product, service, or equipment technical and engineering information by answering questions and requests. < r>• E tablishes new accounts and service accounts by identifying potential customers and planning and organizing a sales call schedule. < r>• D termines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in the customer environment and engineering, or proposing changes in equipment, processes, or use of materials or services. < r>• G ins customer acceptance by explaining or demonstrating cost reductions and operational improvements. < r>• P epares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends. < r>• C ntributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives. < r>• C ntributes to team effort by accomplishing related results as needed. < r>
Skills & Specifications

• B c in mechanical, electrical engineering, or related discipline. < r>• M nimum 300M sales and above in either the FMCG or Oil and Gas industry < r>• M st have a strong customer base. < r>• P oduct & Solution Expertise: Deep understanding of the products, systems, and technologies offered (e.g., valves, pumps, turbines, automation systems < r>• A plication Engineering: Ability to advise on technical configurations and how solutions fit specific projects (e.g., oil & gas, power, construction) < r>• T chnical Proposal Writing: Skill in preparing clear, competitive, and technically accurate proposals, datasheets, and BOQs < r>• T ndering & Bidding Expertise: Understanding of public and private sector procurement processes, RFQs, RFPs, and bid packaging < r>• C ient Relationship Management: Strong relationship-building and stakeholder engagement skills < r>• N gotiation Skills: Skilled in structuring commercial offers and negotiating pricing, payment terms, and after-sales support < r>• S les Forecasting & Pipeline Management: Ability to project revenues, manage CRM systems, and track KPIs < r>• T chnical Communication: Ability to explain complex systems in simple terms to non-engineering decision-makers < r>• E P / CRM Tools: Use of SAP, Oracle, Zoho, or Salesforce for quotes, leads, and order tracking < r>• M crosoft Excel / PowerPoint: For financial modelling, reporting, and presentations
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Sales Engineer

Lagos, Lagos HRD solutions

Posted 25 days ago

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Job Summary
br>As a Sales Engineer you will be generally responsible for developing strategies to gain new customers and provide technical assistance where necessary. Additionally, as a Sales Engineer you will help other members of the sales team under the customer’s need, do research and present specialized solutions to fulfil those needs. < r>
Duties & Responsibilities
• Identify and establish new business < r>• rganise sales visits and liaise with existing clients < r>• C nduct customer need analysis and present customers with possible solutions < r>• P oviding pre-sales and post-sales support and reports < r>• A tend exhibitions, conventions and other events to help with the sales of products and services < r>• P ovide product education and advice < r>• E sure sales targets are met. < r>• D iving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
• C mpleting performance reviews in a prudent manner < r>• A sessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements. < r>• I entifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements. < r>• P ovides product, service, or equipment technical and engineering information by answering questions and requests. < r>• E tablishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule. < r>• D termines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services. < r>• G ins customer acceptance by explaining or demonstrating cost reductions and operations improvements. < r>• P epares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends. < r>• C ntributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives. < r>• C ntributes to team effort by accomplishing related results as needed. < r>
Skills & Specifications

• B c in mechanical, electrical engineering or related discipline. < r>• M nimum 300M sales and above in either FMCG or Oil and Gas industry < r>• M st have a strong customer base. < r>• P oduct & Solution Expertise: Deep understanding of the products, systems, and technologies offered (e.g., valves, pumps, turbines, automation systems < r>• A plication Engineering: Ability to advise on technical configurations and how solutions fit specific projects (e.g., oil & gas, power, construction) < r>• T chnical Proposal Writing: Skill in preparing clear, competitive, and technically accurate proposals, datasheets, and BOQs < r>• T ndering & Bidding Expertise: Understanding of public and private sector procurement processes, RFQs, RFPs, and bid packaging < r>• C ient Relationship Management: Strong relationship-building and stakeholder engagement skills < r>• N gotiation Skills: Skilled in structuring commercial offers and negotiating pricing, payment terms, and aftersales support < r>• S les Forecasting & Pipeline Management: Ability to project revenues, manage CRM systems, and track KPIs < r>• T chnical Communication: Ability to explain complex systems in simple terms to non-engineering decision-makers < r>• E P / CRM Tools: Use of SAP, Oracle, Zoho, or Salesforce for quotes, leads, and order tracking < r>• M crosoft Excel / PowerPoint: For financial modeling, reporting, and presentations
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Sales Engineer

1000011 Lagos, Lagos Fadac Resources

Posted 12 days ago

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Job Description

Permanent
Our client is an Engineering Procurement Company. Due to expansion, they are in need of a Sales Engineer Location: Lagos Job Responsibilities: Identify, target, and convert new B2B clients in relevant industriesUnderstand client technical needs and recommend the right engineering solutionsPrepare and present compelling technical-commercial proposalsLead bid/tender processes and negotiate dealsManage project timelines, delivery schedules, and after-sales supportStay updated on market trends, competitor activity, and pricing intelligenceMaintain CRM records and report on sales performanceJob Requirements: First degree in any Engineering or Science-related field2-3 years proven experience in technical sales or EPC-related business developmentStrong understanding of engineering products, procurement cycles, and project biddingEffective communication of customers needs to the sales support teamUnderstanding of Manufacturing Systems and facilitiesAbility to manage a list of existing customers via follow-up, networking, and other innovative means of developing the businessHaving driving skills could provide an added advantage.Excellent presentation and creativity skillsExcellent written and verbal communication skills.Proficiency with Microsoft Office, CRM tools (e.g., Salesforce, Zoho), and ERP systemsAbility to work independently, meet targets, and travel as needed
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Technical Sales Engineer

Lagos Alan & Grant

Posted 581 days ago

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Job Description

Permanent
Our client is a leading provider of innovative industrial solutions and equipment, which with their expertise, can be used within in a variety of industries that will improve efficiency while reducing costs. Primary Roles and Responsibilities Responsible for closing sales, visiting, and maintaining good customer relationships.Help the company grow by bringing in clients and developing business.Understanding the products and services offered by the company.Taking and processing clients orders professionally.Creating monthly sales reports and presenting them to the Sales manager.Place phone calls to potential clients from our customer database.Communicate respectfully and politely with potential clients alwaysRequirementsShould have a minimum of 2 years of experience in Sales and Business Development with a reputed Industrial equipment Company.A candidate with a minimum HND/BSC in Engineering ( Except Computer / Electronics )Must Have Sales Experience Of Industrial equipment or machinesExcellent communication skills: candidates with 1-3 years of experience in sales.Must be enthusiastic with a flair for selling products.Engineers / Industrial sales experience Candidates should have a successful track record in previous jobs. We should be able to see past performance.
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Technical Sales Engineer/Executive

100011 Lagos, Lagos Alan & Grant

Posted 581 days ago

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Job Description

Permanent
Our client is a leading provider of innovative industrial solutions and equipment, which with their expertise, can be used within in a variety of industries that will improve efficiency while reducing costs. Primary Roles and Responsibilities Responsible for closing sales, visiting, and maintaining good customer relationships.Help the company grow by bringing in clients and developing business.Understanding the products and services offered by the company.Taking and processing clients orders professionally.Creating monthly sales reports and presenting them to the Sales manager.Place phone calls to potential clients from our customer database.Communicate respectfully and politely with potential clients at all timeRequirementsShould have a minimum of 2 years of experience in Sales and Business Development with a reputed Construction equipment Company. A candidate with a minimum HND/BSC in Engineering ( Except  Electronics / Computer )Must Have Sales Experience Of Construction Equipment like Excavator, Pay Loader, Cranes, etcExcellent communication skills: candidates with 1-3 years of experience in sales.Must be enthusiastic with a flair for selling products.Engineers / Industrial sales experience Candidates should have a successful track record in previous jobs.
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Technical Support Engineer

Lagos, Lagos New Tech

Posted 10 days ago

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Job Description

- Deploy and manage Dockerized Laravel/Python web apps on Azure App Service or VMs
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions

- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive

- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center

- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights

- Apply basic security configurations including firewalls, RBAC, and Key Vault

- Document infrastructure, deployment processes, and system configurations
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