284 Passenger Service jobs in Nigeria

This a Full Remote job, the offer is available from: Anywhere

At Destinee Travel, w
e are a nationwide full-service agency specializing in luxury tours and vacation packages from a wide range of trusted vendors.

We're looking for passionate individuals - whether you're experienced or new to the industry - to be part of our expanding team. If you're excited to work with a thriving company that offers top-tier compensation, amazing perks, bonuses, and unlimited training, this is the perfect opportunity to advance your career

Immediate Openings Available

Work Remotely

- From the Comfort of Your Home

Full Training Provided

Flexible Options

- Part-Time or Full-Time

English Proficiency Required

Requirements

Responsibilities:

• Book air and ground transportation for clients.
• Research and find the best pricing and travel options based on client needs.
• Arrange hotel accommodations in clients' preferred destinations.
• Create and promote tailored travel plans and packages.

Qualifications:

• Eager to learn and adaptable.
• Strong organizational skills with a business mindset.
• Ability to succeed in a remote work setting.
• Self-motivated and able to work independently.
• No experience required
   - full training provided

Benefits

Plenty of opportunities for career growth.

Earn your own IATA certification.

Access exclusive travel discounts.

Participate in familiarization (FAM) trips.

• Enjoy highly flexible work hours.

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass communication or Any related discipline
• 2 - 3 years of experience in a similar role
• Excellent Communication.

Salary

N120,000 monthly (Gross).

Method of Application

Interested and qualified candidates should send their Resume to: .ngusing the Job Position and Location as the subject of the mail.

• The customer service agent is the first line of contact for LifeBank customers.
• The role will handle incoming and outgoing calls, customer inquiries, and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationships with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints, as well as logs of interaction with customers
• Go the extra mile to build and maintain a positive trust relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass Communication or any related discipline
• 1 - 2 years of experience in a similar role
• Excellent Communication.
• Must speak Hausa

Salary

N120,000 monthly (Gross).

Method of Application

Interested and qualified candidates should send their Resume to: .ngusing the Job Position and Location as the subject of the mail.

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

• Utilizing software, databases, scripts, and tools appropriately.

• Follow communication "Scripts" verbatim when handling different topics.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

• Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

• ND or HND or BSC Degree or Equivalent in relevant course

• Computer Literacy (Mandatory)

• Excellent Communication skills

• Good command of English language (with no distinctive accent)

• Versatile with Software Applications

• Experience in Microsoft Office applications

• Customer Service Skills

• Minimum of 2 years' experience in a similar role.

• Multitasking and teamwork

Location: Ikota-Lekki Axis, Lagos

Responsibilities:

• Responsible for responding to all clients' Inbound calls.

• Addressing complaints and inquiries.

• Manage large amounts of Inbound and Outbound calls.

• Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

• Seize opportunities to Upsell products/services when they arise.

• Build sustainable relationships and engage customers by going the extra mile.

• Keep records of all conversations in the call-center database.

Today

C

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

Utilizing software, databases, scripts, and tools appropriately.

Follow communication "Scripts" verbatim when handling different topics.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

ND or HND or BSC Degree or Equivalent in relevant course

Computer Literacy (Mandatory)

Excellent Communication skills

Good command of English language (with no distinctive accent)

Versatile with Software Applications

Experience in Microsoft Office applications

Customer Service Skills

Minimum of 2 years' experience in a similar role.

Multitasking and teamwork

Location:

Ikota-Lekki Axis, Lagos

Responsibilities:

Responsible for responding to all clients' Inbound calls.

Addressing complaints and inquiries.

Manage large amounts of Inbound and Outbound calls.

Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

Seize opportunities to Upsell products/services when they arise.

Build sustainable relationships and engage customers by going the extra mile.

Keep records of all conversations in the call-center database.

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About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."