861 Partnership Coordinator jobs in Nigeria
Partnership Coordinator Nigeria Maiduguri
Posted today
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Job Description
Since 2015, NRC Nigeria has been working to help displacement affected communities meet their basic needs, improve their livelihoods, access essential services, and enhance their resilience to future shocks through our six core competencies: water, sanitation and hygiene (WASH), Shelter, Education, Information, Counselling and Legal Assistance (ICLA), Livelihoods and Food Security (LFS), Camp Management, and Protection. NRC provides immediate assistance during the onset of emergencies through the rapid response mechanism (RRM). In 2021, NRC reached over 269,000 people with assistance.
The crisis in Nigeria is marked by brutal violence against civilians causing acute humanitarian needs and displacement. In the north-east, the 13-year conflict has shattered lives, infrastructure, basic services, and social fabric.
Two million people are internally displaced across Borno, Adamawa and Yobe states. Approximately half of these are living within local communities, putting increasing pressure on scarce resources. Access to food is limited, particularly in Borno state where most families are already facing crisis levels of food insecurity. Civilians, including aid workers, continue to be the target of deadly attacks by non-state armed groups and transport corridors are persistently insecure. In the north-west and north-central regions, violence and displacement are rooted in disputes over land and resources, which has been worsened by climate change. Criminality is on the rise. Livelihood opportunities are scarce, and children face an uncertain future, unable to access quality education. Many families have either lost identity papers while fleeing or never obtained them, hindering their ability to access essential services.
NRC is expanding partnership portfolio of local partners in Nigeria - including national and local government authorities, civil society organizations, and private sector actors, to scale up services delivery and enhance localization commitments.
Find out more about NRC and Watch this short video to see NRC in action
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Partnership Coordinator to join our team in Maiduguri, Borno State. The Partnership Coordinator will contribute to achieving quality programming by closely supporting Partnership Manager in ensuring that NRC Nigeria partners consistently comply with all legal regulations, financial requirements and humanitarian standards set by NRC and its donor partners.
Partnership Coordinator is to implement delegated areas of logistics responsibility and deliver a variety of related activities, including compliance; capacity building of staff; procurement planning; market assessment/survey; high-value procurement; management of warehouse, and fleet; assets; securing supporting documentation/archiving; reporting and coordination for the NRC Jos and office. Partnership Coordinator is responsible for partnership management in close cooperation with Programme Coordinators and Finance Team. Partnership Coordinator will contribute to the partnership mandate and deliverables, building on NRC's existing partnership processes and toolkit in line with NRC's internal policies and procedures and sector standards.
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC's work. We expect all employees to:
treat everyone with respect and dignity
contribute to building a safe environment for all
never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Strategic Partnerships
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Role Summary
The
Strategic Partnerships & Funding
manager
is responsible for driving the company's growth through high-value collaborations, investor relations, and fundraising initiatives. This role identify, secure, and manage strategic partnerships, grants, and investment opportunities that accelerate business expansion and product innovation. The position requires a strong blend of business acumen, relationship management, and financial strategy — ensuring that the company maintains a robust network of partners, investors, and ecosystem enablers.
Key Responsibilities
- Partnership Development:
Identify, engage, and manage strategic partners across technology, finance, and distribution to drive growth and scalability. - Fundraising & Capital Strategy:
manage fundraising initiatives, including venture capital, private equity, and grant sourcing to support company objectives. - Investor Relations:
Build and maintain strong relationships with current and prospective investors; prepare and present funding proposals and progress updates. - Grant & Resource Mobilization:
Research and secure local and international grants aligned with the company's mission and innovation goals. - Strategic Growth Initiatives:
Collaborate with the leadership team to design and execute partnership models that expand market presence and revenue channels. - Ecosystem Engagement:
Represent the company in accelerator programs, pitch events, and partnership forums to strengthen visibility and brand positioning. - Performance & Reporting:
Track and report partnership outcomes, funding status, and ROI to the executive team and board. - Cross-functional Collaboration:
Work closely with product, marketing, and operations teams to align external partnerships with internal priorities and business goals.
Ideal Profile
- Strong network in the startup and investment ecosystem.
- Proven experience in partnership management, business development, or fundraising.
- Excellent communication, negotiation, and stakeholder management skills.
- Strategic thinker with an entrepreneurial mindset.
Director of Strategic Partnerships
Posted today
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Job Description
Director of Strategic Partnerships
Location:
Abuja, Nigeria (Hybrid)
Organization:
TEDxMaitama
Reports to:
Lead Curator & Executive Team
About TEDxMaitama
TEDxMaitama is an independently organized TED event committed to amplifying ideas worth spreading — ideas that inspire innovation, shape conversations, and drive action. Through annual conferences, salons, and digital experiences, we bring together thought leaders, entrepreneurs, policymakers, and creatives to reimagine the future from an African perspective.
Position Overview
The
Director of Strategic Partnerships
plays a pivotal leadership role in driving TEDxMaitama's growth and sustainability by building, managing, and scaling strategic relationships across sectors. This person will lead all partnership initiatives — from sponsorships and brand collaborations to institutional alliances — to advance TEDxMaitama's mission, impact, and long-term vision.
The ideal candidate is a relationship architect, strategic thinker, and results-oriented professional who thrives at the intersection of storytelling, strategy, and stakeholder engagement.
Key Responsibilities
1. Partnership Strategy & Development
· Design and execute a comprehensive partnership strategy aligned with TEDxMaitama's vision and goals.
· Identify and cultivate high-value corporate, institutional, and philanthropic partners.
· Develop creative partnership packages and co-branded initiatives that deliver measurable impact and mutual value.
2. Relationship Management
· Serve as the primary relationship manager for sponsors, partners, and key collaborators.
· Maintain regular engagement with partners, ensuring deliverables are met and relationships are nurtured beyond individual events.
· Represent TEDxMaitama in strategic meetings, industry forums, and networking opportunities.
3. Revenue Generation & Impact Growth
· Lead sponsorship acquisition for TEDxMaitama conferences, salons, and special projects.
· Collaborate with marketing, communications, and curation teams to align partnership messaging with TEDx storytelling.
· Track, measure, and report partnership performance and ROI using clear KPIs.
4. Ecosystem & Community Engagement
· Build alliances with accelerators, universities, development agencies, and innovation hubs to expand TEDxMaitama's reach.
· Co-develop thought leadership and social impact initiatives with partners that reinforce TEDxMaitama's purpose.
· Support community-building initiatives and partnership-driven activations.
Qualifications
· Bachelor's degree in Business, Communications, Marketing, or a related field (MBA or equivalent experience preferred).
· Minimum 5–7 years of experience in partnership development, business development, fundraising, or corporate relations — ideally in media, social impact, or innovation sectors.
· Proven track record of securing and managing strategic partnerships or sponsorships.
· Excellent communication, negotiation, and presentation skills.
· Strong understanding of branding, storytelling, and stakeholder engagement.
· Ability to work collaboratively in a fast-paced, mission-driven environment.
· Passion for ideas, innovation, and creating meaningful impact.
What We Offer
· Opportunity to shape one of Africa's most dynamic idea-driven communities.
· A platform to work with global changemakers, thought leaders, and leading organizations.
· Flexible, collaborative, and growth-oriented culture.
· Recognition as part of the global TEDx ecosystem.
Head of Strategic Partnerships
Posted today
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Job Description
We're looking for a strategic and creative leader who can build partnerships and design the visuals that make them stand out — from pitch decks to infographics.
What You'll Do
Develop and manage key partnerships.
Create powerful visual materials (pitch decks, one-pagers, infographics).
Lead negotiations and maintain strong partner relationships.
What You'll Bring
Experience in Partnerships, Business Development, or Alliances.
Strong design skills using Canva or Adobe Creative Suite.
A portfolio showing your design work.
Bonus: Experience in digital media or tech + Google certification in Digital Marketing or Generative AI.
Apply with your CV and portfolio link to
Head of Strategic Partnerships
Posted today
Job Viewed
Job Description
We are seeking a highly experienced and well-connected Head of Strategic Partnerships & Alliances to drive billion-naira growth through government collaborations, international investments, and industry partnerships. The ideal candidate will have a proven track record of building high-level relationships and executing large-scale deals in real estate, energy, infrastructure, or finance.
This role requires a visionary dealmaker who can position Geometric Limited as the go-to authority for mega-projects and ensure long-term, profitable alliances with governments, investors, and global corporations.
Key Responsibilities
Develop and execute a comprehensive partnership strategy across real estate, energy, infrastructure, and investment sectors.
Identify, approach, and close partnerships with government bodies, DFIs (AfDB, IFC, World Bank), multinational corporations, and diaspora investors.
Negotiate high-value agreements, including PPP contracts, joint ventures, MOUs, and syndicated funding deals.
Lead the company's representation at international expos, trade fairs, summits, and investment forums.
Build and maintain C-suite and government-level relationships for continuous collaboration.
Collaborate with internal teams (finance, legal, marketing, technical) to structure and finalize partnerships.
Drive visibility by aligning with media houses, research institutions, and global influencers.
Deliver measurable ROI from partnerships that contribute directly to billion-naira revenue streams.
Requirements & Qualifications
10–15 years proven experience in strategic partnerships, business development, or corporate affairs.
Must have direct experience closing multi-million/billion-dollar projects (preferably in real estate, infrastructure, or energy).
Strong government, investor, and corporate networks (Nigeria + international).
MBA or Master's in Business, Economics, or International Relations preferred.
Excellent negotiation, stakeholder management, and communication skills.
Ability to secure foreign direct investment and facilitate PPP agreements.
Track record of delivering measurable revenue growth through partnerships.
Key Success Indicators (KPI)
Signed partnerships worth ₦10B+ in the first 12 months.
At least 2 government collaborations and 3 international investor deals annually.
Increased visibility of Geometric Limited across top-tier media & international forums.
Strong pipeline of ongoing partnership opportunities.
Strategic Partnerships and Business Development Manager
Posted today
Job Viewed
Job Description
Overview:
We are seeking a Strategic Partnerships & Business Development Manager to drive business growth across the group by building and maintaining high-value corporate relationships.
Key Responsibilities:
Identify and secure new business opportunities and partnerships.
Develop and maintain strong B2B relationships with key stakeholders.
Create strategies to expand business across banking, insurance, and retail sectors.
Negotiate contracts and manage partnership agreements.
Collaborate with internal teams to deliver growth objectives.
Candidate Profile:
Proven experience in business development and partnership management.
Strong corporate network, especially within banking, insurance, and retail.
Excellent communication, negotiation, and relationship-building skills.
Background in operations is an advantage.
Relationship Management
Posted today
Job Viewed
Job Description
Relationship Management - Commodity Director
Office Location
: Abuja, Nigeria
The Role:
The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.
Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.
The Impact:
The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
Key Responsibilities:
Managing Account Relationships
- Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
- Balance strategic oversight with day-to-day account management to optimize client interactions.
- Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
- Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
- Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
- Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
- Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
- Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
- Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
- Monitor and report on the health of relationships with Global Major Accounts.
Lead Generation - Driving Increased Usage and Adoption of New Services
- Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
- Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
- Identify and pursue cross-selling and upselling opportunities.
- Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.
Retention
- Collaborate closely with Commercial Managers to ensure client retention.
- Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
- Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.
Reporting
- Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
- Monitor and report on usage levels of S&P Global CI services.
- Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
- Provide updates on status, risks, opportunities, and product development needs.
- Maintain up-to-date records in the CRM system.
Required Qualifications
- Fluency in both French and English is essential
. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders. - This position is not eligible for sponsorship.
Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance. - Ideally 10+ years experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
- Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
- Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
- Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
- Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
- Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
- Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.
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Director, Relationship Management
Posted today
Job Viewed
Job Description
About The Role
Grade Level (for internal use):
12
Office Location
: Abuja, Nigeria
The Role:
The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.
Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.
The Impact:
The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
Key Responsibilities
Managing Account Relationships
- Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
- Balance strategic oversight with day-to-day account management to optimize client interactions.
- Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
- Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
- Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
- Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
- Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
- Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
- Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
- Monitor and report on the health of relationships with Global Major Accounts.
Lead Generation - Driving Increased Usage and Adoption of New Services
- Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
- Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
- Identify and pursue cross-selling and upselling opportunities.
- Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.
Retention
- Collaborate closely with Commercial Managers to ensure client retention.
- Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
- Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.
Reporting
- Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
- Monitor and report on usage levels of S&P Global CI services.
- Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
- Provide updates on status, risks, opportunities, and product development needs.
- Maintain up-to-date records in the CRM system.
Required Qualifications
- Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
- This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
- Ideally 10+ years experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
- Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
- Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
- Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
- Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
- Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
- Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit
What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only:
The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier II (EEO Job Group)
Job ID:
Posted On:
Location:
Abuja, Lagos, Nigeria
Director, Relationship Management

Posted 23 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
12
**Office Location** : Abuja, Nigeria
**The Role:** The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.
Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.
**The Impact:** The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
**Key Responsibilities**
**Managing Account Relationships**
+ Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
+ Balance strategic oversight with day-to-day account management to optimize client interactions.
+ Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
+ Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
+ Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
+ Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
+ Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
+ Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
+ Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
+ Monitor and report on the health of relationships with Global Major Accounts.
**Lead Generation - Driving Increased Usage and Adoption of New Services**
+ Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
+ Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
+ Identify and pursue cross-selling and upselling opportunities.
+ Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.
**Retention**
+ Collaborate closely with Commercial Managers to ensure client retention.
+ Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
+ Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.
**Reporting**
+ Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
+ Monitor and report on usage levels of S&P Global CI services.
+ Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
+ Provide updates on status, risks, opportunities, and product development needs.
+ Maintain up-to-date records in the CRM system.
**Required Qualifications**
+ **Fluency in both French and English is essential** . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
+ **This position is not eligible for sponsorship.** Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
+ **Ideally 10+ years experience** **in managing major or complex accounts, preferably within a commodity or financial information provider context.**
+ Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
+ Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
+ Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
+ Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
+ Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
+ Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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**Equal Opportunity Employer**
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**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Abuja, Lagos, Nigeria
Customer Relationship Management Specialist
Posted today
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Job Description
Today
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Customer Relationship Management SpecialistKrent Inc
Lagos Full Time
Real Estate Confidential
- Minimum Qualification :
Company Description
At Krent, we are committed to transforming the real estate transaction experience, catering to renters, buyers, and agents. Our platform ensures a seamless and efficient process with features like verified agents and listings, 3D virtual tours, personalized search filters, secure and transparent transactions, and dedicated customer support. Serving both local and global clientele, Krent guarantees a safe and efficient experience with instant documentation and 0% legal fees. Our goal is to provide peace of mind and convenience to everyone involved in real estate transactions.
Role Description
This is a full-time on-site role located in Lekki for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, analyzing client data, and developing strategies to improve customer interactions. Daily tasks include overseeing the CRM system, implementing CRM strategies, liaising with the sales team, and ensuring customer satisfaction through effective communication and problem-solving. The role also involves project management duties to streamline customer experience initiatives.
Qualifications
- Strong Communication and Sales skills
- Proficient in Customer Relationship Management (CRM) and Project Management
- Excellent Analytical Skills for data analysis and strategy development
- Ability to work collaboratively within a team
- Bachelor's degree in Business Administration, Marketing, or a related field is a plus
Experience in the real estate industry is advantageous
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