307 Outbound Calls jobs in Nigeria

Today

C

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

Utilizing software, databases, scripts, and tools appropriately.

Follow communication "Scripts" verbatim when handling different topics.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

ND or HND or BSC Degree or Equivalent in relevant course

Computer Literacy (Mandatory)

Excellent Communication skills

Good command of English language (with no distinctive accent)

Versatile with Software Applications

Experience in Microsoft Office applications

Customer Service Skills

Minimum of 2 years' experience in a similar role.

Multitasking and teamwork

Location:

Ikota-Lekki Axis, Lagos

Responsibilities:

Responsible for responding to all clients' Inbound calls.

Addressing complaints and inquiries.

Manage large amounts of Inbound and Outbound calls.

Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

Seize opportunities to Upsell products/services when they arise.

Build sustainable relationships and engage customers by going the extra mile.

Keep records of all conversations in the call-center database.

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Today

C

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Job Title: Virtual Assistant

Location: Ibeju-Lekki

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE within Ibeju-Lekki, Eleko, or Ajah to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client

This is an On-site role in Ibeju-Lekki. Only candidates living within Ibeju-Lekki, Eleko, or Ajah will be considered.

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About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.

WORKPEDIA JOB ALERT

Position: Customer Service Officer

Employment Type: Full-time / On-site

Location: Adeniyi Jones, Lagos, Nigeria

Salary: ₦150,000 Monthly

Job Summary

Our client, a leading OEM Industrial Equipment Supply Company, is seeking an experienced and professional Customer Service Officer to join their team. The ideal candidate will serve as the first point of contact for clients, ensuring excellent service delivery, handling inquiries, processing orders, and maintaining strong customer relationships to support business growth.

Skills & Qualifications

B.Sc./HND in Business Administration, Marketing, Communication, or related fields.

Minimum of 3 years' proven experience in customer service, client relations, or account management (preferably in industrial/OEM equipment supply or technical products).

Strong communication and interpersonal skills with excellent problem-solving abilities.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to multitask, prioritize, and handle pressure.

Must be detail-oriented with excellent organizational skills.

Professional demeanor with a customer-first attitude.

Compensation & Benefits

Monthly Salary: ₦50,000

HMO Coverage

Allowances

Leave Benefits

13th Month Salary

Professional growth in a structured OEM environment

Additional Information

Work Schedule: Monday – Friday (9am-5pm)

Candidate must be willing to sign a 2-year employment agreement

Monday – Friday: 9:00am – 5:00pm Application process: Send your CV to , , , with the subject line operations person "Customer Service-OEM"

Job Type: Full-time

Pay: ₦150,0 00 per month