281 Operational Management jobs in Nigeria

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Lagos Full Time

Banking, Finance & Insurance NGN 1,200,000 - 1,500,000

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As Head of Operational Risk Management, you are the owner and driver of the Operational Risk and Control Framework (ORCF). You will manage the full lifecycle of operational risk, including IT and cyber risks covering identification, assessment, mitigation, monitoring, reporting, and incident response.

• Minimum Qualification : MBA / MSc
• Experience Level : Senior level
• Experience Length : 5 years
• Working Hours : Full Time

Responsibilities:

Framework Development & Governance:

• Develop, implement, and continuously improve the Operational Risk and Control Framework (ORCF), ensuring integration of both operational and IT/cyber risks.
• Establish policies, standards, and methodologies aligned with regulatory requirements (CBN, Basel II/III, NDPR, PCI-DSS, ISO and industry best practice.
  Maintain the enterprise risk register and ensure alignment with the bank's risk appetite.

Risk Identification and Assessment:

• Lead Risk and Control Self-Assessments (RCSAs) across business units, IT, and support functions.
• Conduct risk assessments for key business processes, IT systems, infrastructure, and third-party vendors.
  Oversee risk reviews for new products, services, and technology changes prior to launch.

Risk Monitoring & Reporting:

• Define and monitor Key Risk Indicators (KRIs) and dashboards to track exposures and emerging risks.
• Oversee the capture, analysis, and reporting of operational and IT-related incidents and loss data.
  Provide timely, insightful risk reports to senior management, the Board Risk Committee, and regulators.

Incident Management & Business Resilience:

• Lead investigations of operational and IT-related incidents (fraud, cyber disruptions, outages, and process failures).
• Ensure root cause analysis and corrective/preventive actions are implemented and tracked.
  Oversee development and testing of incident response, business continuity, and disaster recovery plans.

Regulatory Compliance & Alignment:

• Ensure compliance with operational and IT risk-related regulatory requirements.
• Act as a key liaison with regulators, internal auditors, and external examiners on operational risk matters.
  Continuously align governance structures with evolving regulations and risk management standards.

Advisory & Stakeholder Engagement:

• Partner with business units, IT, Operations, Finance, Compliance, and Legal to embed risk practices into daily operations.
• Provide advisory support on operational and IT risk considerations during system upgrades, vendor engagements, and process changes.
  Promote a strong risk culture by ensuring clear accountability and ownership at all levels.

Training & Awareness:

• Develop and deliver operational and IT risk awareness programs across the bank.
  Build employee capability in fraud prevention, cybersecurity hygiene, and process control.

Leadership & Team Management:

• Lead and develop a team of operational risk professionals.
  Drive continuous improvement and adoption of best practices in operational and IT risk management.

Requirements:

• Minimum of a Bachelor's Degree in a quantitative or analytical field such as Information Technology, Risk Management, Business Administration with a focus on Finance or Operations, Finance, Accounting, Economics, or a closely related discipline.
• A Master's degree in a relevant field (e.g., Risk Management, Business Administration, Finance, Information Security) is highly preferred, demonstrating a deeper level of specialised knowledge.
• Professional certifications (FRM, PRM, CRMA, CISA, CISM, CRISC, RIMAN, ICAN, ACCA) are highly valued.
• Minimum of 7-10 years of progressive experience in operational risk management and/or IT risk management within the financial services industry, with a demonstrable track record of increasing responsibility.
• Significant experience in designing, implementing, and managing risk and control frameworks, ideally within both the first and second lines of defense.
• Proven experience in leading and managing risk assessments (e.g., RCSA, scenario analysis, control testing) across diverse business functions and technology domains.
• Prior supervisory and leadership experience is essential, including the ability to mentor and develop a team of risk professionals.
  Experience interacting with regulatory bodies and managing regulatory examinations related to operational and IT risk.

Technical Skills:

• Comprehensive knowledge of operational risk management principles, frameworks (e.g., COSO, Basel II/III Operational Risk), and methodologies.
• Deep understanding of the regulatory landscape governing financial institutions, including the Central Bank of Nigeria (CBN) regulations, Basel Accords, Nigerian Data Protection Regulation (NDPR), Payment Card Industry Data Security Standard (PCI-DSS), ISO 27001, NIST frameworks, and other relevant local and international standards.
• Advanced proficiency in risk assessment tools and techniques, including risk and control self-assessments (RCSAs), key risk indicators (KRIs), scenario analysis, and loss data analysis.
• Strong analytical skills with the ability to interpret complex data, identify trends, and draw meaningful conclusions for risk management purposes.
• Expertise in data analytics and reporting technologies to develop insightful risk dashboards and reports for various stakeholders.
• Thorough understanding of IT governance frameworks, cybersecurity principles, cloud security best practices, and operational resilience strategies.
  Proven expertise in incident response planning, business continuity management (BCM), and disaster recovery (DR) methodologies.

Leadership & Soft Skills:

• Exceptional interpersonal and communication skills, with the ability to articulate complex risk concepts clearly and concisely to both technical and non-technical audiences.
• Proven leadership in mentoring and developing teams.
• Strong persuasive and influencing abilities to drive the adoption of risk management practices and recommendations across the organisation.
• Highly developed analytical and problem-solving skills to identify root causes of issues and develop effective solutions.
• Proven ability to work effectively in a collaborative team environment, fostering positive working relationships with colleagues across different departments.
• Excellent communication and facilitation skills to lead discussions, workshops, and training sessions.
  Strong presentation skills to effectively communicate risk-related information to senior management, the Board, and regulatory bodies.

Professional Competencies:

• Demonstrated ability to develop, implement, and continuously improve comprehensive operational risk management frameworks, policies, and procedures.
• Extensive experience in planning, executing, and overseeing various types of risk assessments across different business lines and technology functions.
• Proven ability to effectively review and investigate operational risk incidents, including IT security breaches and fraud events, to identify root causes and recommend appropriate remediation.
• In-depth knowledge of new product and service approval processes, with the ability to integrate robust operational risk assessments at the inception stage.
• Proven ability to design and deliver effective risk management, IT security, and compliance training and awareness programs.
• Expertise in developing and implementing robust business continuity plans and disaster recovery strategies to ensure operational resilience.
  Strong understanding of internal control frameworks and the ability to evaluate their design and effectiveness.

Non-Core, Behavioral Competencies:

• Meticulous attention to detail and a high degree of accuracy in all aspects of work.
• Ability to effectively manage multiple priorities and work under pressure to meet demanding deadlines.
• Unwavering commitment to strong ethical principles and professional conduct, maintaining confidentiality and integrity.
  Demonstrates adaptability and resilience in a dynamic and evolving regulatory and business environment.

Organization Competencies:

• Comprehensive understanding of the organization's strategic objectives, business model, and overall risk appetite.
• Proven ability to align operational risk management strategies and initiatives with the broader organizational goals and risk appetite.

Role Summary

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service. The job holder will act as a catalyst for change, leveraging data and best practices to eliminate waste, improve speed-to-market, and ensure our internal operations support our creative and commercial goals.

Core responsibilities

Inventory Management & Analysis:

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management).
• Maintain accurate inventory records across all channels: warehouses, stores, and in-transit.
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network.
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues).
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized.
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity.
• Develop and document standard operating procedures (SOPs) for all inventory-related tasks.

Merchandizing Management:

• Work with the MD to develop a balanced product range plan and strategy for each season.
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment.
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce).
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary.
• Produce regular and ad-hoc reports for key stakeholders, providing actionable insights on bestsellers, poor performers, stock cover, sell-through rates, and gross margin return on investment (GMROI).
• Work closely with the allocation team to ensure new deliveries and replenishment stock are sent to the locations with the highest demand.

Process Design and Improvement:

• Develop project charters, timelines, and resource plans. Secure buy-in from key stakeholders in design, merchandising, marketing, supply chain, and retail stores.
• Conduct time-motion studies, value stream mapping, and data analysis to identify bottlenecks, redundancies, and non-value-added activities.
• Lead and manage cross-functional process improvement projects from conception to sustainment.
• Foster a culture of continuous improvement by training and coaching team members on Lean and problem-solving principles.
• Establish and monitor key performance indicators (KPIs) to track the success of implemented improvements and ensure they are sustained over time.

Supply Chain and Distribution:

• Develop and implement strategies to optimize the entire supply chain, from Warehouse to stores and reverse logistics.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.
• Manage inventory flow through the distribution network to ensure the right product is in the right place at the right time.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.

Requirements

• Interested candidates should possess a Bachelor's Degree in any relevant field
• 5+ years of experience in a business process management, operational excellence, or senior operations role within the retail industry with a strong preference for fashion, apparel, or lifestyle brands.
• Experience within the fashion, luxury or life-style brand is mandatory.
• Demonstrable experience in leading cross-functional process improvement projects from conception to implementation.
• Hands-on experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience with retail-specific systems (ERP like SAP Fashion, Oracle Retail; WMS; OMS; PIM) is highly desirable.

Key Responsibilities

• Monitor and supervise the lifting/loading of petroleum products at the depot.

• Serve as the company liaison with depot officials, transporters, and regulatory agencies.

• Verify product allocation, track truck loading activities, and ensure accurate documentation.

• Ensure compliance with safety, regulatory, and quality standards during depot operations.

• Resolve on-site issues related to product availability, loading delays, or disputes.

• Maintain accurate records of daily lifting, truck dispatch, and product movement.

• Provide regular reports on depot activities, product reconciliation, and operational challenges.

• Monitor competitors' activities at the depot and share market intelligence with the commercial team.

• Safeguard the company's product tickets, documents, and financial interests at the depot.

• Support the sales and supply chain teams to ensure customer orders are fulfilled on time.

Key Requirements

• Bachelor's degree in Business Administration, Petroleum Engineering, Supply Chain, or related discipline (HND acceptable with relevant experience).

• 3–5 years' experience in depot operations, oil & gas downstream, or petroleum product distribution.

• Strong knowledge of oil & gas depot operations, documentation, and regulatory compliance.

• Excellent communication, negotiation, and stakeholder management skills.

• Ability to work under pressure and resolve on-the-ground operational issues promptly.

• High integrity and attention to detail.

• Proficiency in MS Office tools (Excel, Word, Outlook) for reporting.

Company Description

Aramex, established in 1982, is a global logistics and transportation solutions provider. Renowned for its customized services and innovative multi-product offerings, Aramex provides international and domestic express delivery, freight forwarding, integrated logistics, consumer retail, and e-commerce solutions. With over 600 offices in more than 65 countries, Aramex employs over 15,900 people worldwide. The company leverages technology for efficient last-mile delivery and is committed to driving sustainability through fresh thinking and innovation.

Role Description

This is a full-time, on-site role located in Ikeja for a Business and Process Improvement Officer, BIE. The officer will be responsible for overseeing and improving business processes, analyzing current workflows, and implementing strategic initiatives to optimize process performance.

Daily task include;

• Monitor and Analyse process performance data to identify areas for improvement,    set KPIs
• Reporting using data analytics
• Implement advanced analytics and data visualization tools to gain deep insights into areas for improvement
• Leverage change management best practice
• Proficiency with improvement frameworks (e.g. Lean, Six Sigma)
• Excellent stakeholder engagement, facilitation, and analytical skills

Qualifications

• A bachelor's degree or equivalent qualification and/or relevant experience.
• Experience in logistics or transportation industry is a plus

Role Overview

As the Business Operations Manager, you are responsible for overseeing and streamlining the daily business functions of This role ensures that financial processes, customer service, and operational workflows run smoothly, supporting sustainable growth and efficiency.

Key Responsibilities

•
Invoicing & Financial Records
– prepare and issue invoices, monitor payments, and maintain accurate records.

•
Contract Drafting
– create, review, and manage contracts with clients, vendors, and partners.

•
Bookkeeping
– track expenses, reconcile accounts, and support financial reporting.

•
Customer Service
– handle inquiries, resolve issues, and ensure a positive client experience.

•
Product Sourcing
– research, negotiate, and secure products/services that align with business needs.

•
Operations Management
– oversee daily business activities, optimize workflows, and ensure compliance with company standards.

Core Skills

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• Financial acumen and attention to detail

• Problem-solving and negotiation skills

• Ability to manage multiple stakeholders effectively

We are seeking a highly driven and detail-oriented Business Operations Manager to oversee and streamline the company's operations, manage cross-functional teams, and support strategic growth initiatives. The ideal candidate is a strong leader with excellent analytical, organizational, and communication skills who can balance operational execution with people management.

Key Responsibilities

1. Strategic & Operational Management

-Translate company strategy into executable plans with measurable outcomes.

-Design, implement, and refine business processes to drive efficiency and scalability.

-Track business metrics (client growth, engagement, and revenue) and provide actionable insights to leadership.

1. Team Leadership & Management

-Manage and mentor a cross-functional team, ensuring alignment with company objectives.

-Establish team goals, monitor performance, and drive accountability across all business units.

-Foster a collaborative and high-performance work culture through coaching, feedback, and professional development.

1. Business Development & Client Engagement

-Lead proposal writing, partnership pitches, and business presentations.

-Manage key client accounts, ensuring smooth onboarding, strong relationships, and quality delivery.

-Identify opportunities for partnerships and market expansion.

1. Project & Process Optimization

-Oversee the execution of business projects, ensuring timely delivery within budget and scope.

-Develop SOPs and introduce tools/systems (e.g., CRMs, project management platforms) to strengthen team collaboration.

-Continuously evaluate and optimize internal workflows to eliminate bottlenecks.

1. Administrative & Organizational Support

-Oversee core administrative functions to ensure compliance and operational stability.

-Support HR processes including recruitment, onboarding, and employee engagement.

-Prepare and deliver regular reports (operational performance, financial metrics, project status, and business insights) to management and stakeholders.

Qualifications & Experience

-Bachelor's degree in Business Administration, Management, or related field.

-4–6 years of experience in business operations, team management, or strategy.

-Proven experience managing and motivating teams toward achieving business goals.

-Strong analytical and problem-solving skills with ability to design and optimize processes.

-Excellent communication, proposal writing, and client engagement skills.

-Proficiency in project management and productivity tools (e.g., Notion, Asana, Jira, or MS Suite).

Key Competencies

-Leadership and people management

-Strategic and analytical thinking

-Strong business writing and presentation skills

-Stakeholder management and client relationship skills

-Highly organized, detail-oriented, and results-driven

-Stakeholder management and client relationship skills

-Highly organized, detail-oriented, and results-driven

Job Type: Full-time

Pay: ₦200, ₦250,000.00 per month

Experience:

• Business Operations Management: 5 years (Required)

Job Title: Business & Operations Manager

Industry: Interior Design & Décor

Location: Egbeda, Lagos

Structure: Hybrid

Job Type: Full-Time

Role Overview

We are looking for a results-driven Business & Operations Manager to oversee the day-to-day business activities, manage client relationships, and ensure operational excellence. The ideal candidate will play a pivotal role in aligning business objectives with client satisfaction and company growth.

Key Responsibilities

• Manage daily business operations and administrative functions.

• Lead the team to achieve company goals and objectives.

• Handle client relationships, prepare project estimates, and share regular progress updates.

• Drive operational efficiency while ensuring exceptional customer service.

Requirements

• Previous experience in business operations, preferably in design, construction, or project management.

• Strong leadership, organizational, and communication skills.

• Ability to balance operational goals with client needs.

• Proven ability to lead teams and streamline processes for efficiency.

Send CV to

Business Operations and Programs Manager – SMEs Development*

Location: Lagos

Mode: Full time

Work type: Hybrid

Salary: #500,000

About the Role:

A client is hiring an Operations and Programs Manager to drive efficiency in our internal operations and lead impactful programs that support Small and Medium Enterprises (SMEs). The ideal candidate combines strong operational skills with program management expertise and a passion for empowering businesses.

*Key Responsibilities*

Oversee daily operations, policies, and systems for efficiency.

Manage budgets, reporting, and vendor relationships.

Design, launch, and manage SME development programs (workshops, mentorship, networking).

Track program impact using KPIs and feedback.

Build and maintain partnerships with SME stakeholders and industry experts.

Lead and mentor a team of program coordinators and specialists.

Drive Revenue Growth

*Requirements*

Bachelor's degree in Business, Management, Economics, or related field (Master's is a plus).

5+ years' experience in operations and program/project management.

Proven knowledge of SME challenges (finance, growth, scaling).

Strong financial, analytical, and project management skills.

Excellent communication and stakeholder management abilities.

Proficiency with tools like Asana, Trello, Jira, or MS Project.

Job Title: Business Operations Manager

Location: Lekki, Lagos

Industry: Information Technology

Salary: ₦300k

Job Summary:

The Business Operations Manager will oversee the day-to-day business activities, streamline

operational processes, and ensure smooth delivery of smart technology solutions to clients. The

role focuses on aligning internal operations with client needs, improving efficiency, ensuring

timely project delivery, and driving overall business growth.

Key Responsibilities:

Operational Management

1. Oversee daily business operations, ensuring alignment with organizational objectives.

2. Develop, document, and optimize workflows to improve efficiency and reduce costs.

3. Coordinate between technical, sales, and customer support teams to ensure seamless delivery

of smart solutions.

Project & Client Delivery

1. Monitor project execution timelines, budgets, and deliverables, providing regular updates to management and clients.

2. Ensure high-quality service delivery that strengthens client trust and long-term relationships.

3. Anticipate operational risks and resolve bottlenecks before they impact client satisfaction.

Financial & Reporting

1. Monitor operational budgets and control expenses while ensuring resources are well optimized.

2. Prepare and present operational reports, including project performance, cost analysis, and risk assessments, to senior management.

Team Management

1. Lead and mentor team members, ensuring individual goals are aligned with company

objectives.

1. Recommend improvements or training needs for the team.Compliance & Business Growth

2. Ensure adherence to local laws, IT standards, and data protection requirements (NDPR).

3. Collaborate with leadership to identify growth opportunities and operational strategies that

support business expansion.

1. Build partnerships and vendor relationships that strengthen operational capacity.

Qualifications & Requirements

●Education: HND/BSc in Business Administration, Management, IT, or related fields.

●Experience: Minimum of 3–5 years in business operations, project management, or related roles.

●Experience in the IT/technology solutions sector is desirable.

○Skills & Abilities:

Strong leadership and team management skills

Excellent communication and client-facing abilities

Strong analytical and problem-solving skills

Proficiency in Microsoft Office Suite, ERP systems, and project management tools (Trello,

Asana, Jira)

Ability to thrive under pressure in a fast-paced Nigerian business environment

Sound understanding of Nigerian regulatory and compliance requirements