1 Office Software jobs in Nigeria
Technical Support Volunteer
Lagos, Lagos
OnIt Innovations Limited
Posted 16 days ago
Job Viewed
Job Description
We are looking for a tech-savvy and proactive Technical Support Volunteer to provide first-line support to users, team members, and program participants across our platforms. From basic troubleshooting to helping learners navigate BlueVarsity, you’ll play a key role in ensuring a smooth digital experience for all stakeholders.
br>Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
br>Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
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