15 Member Relations jobs in Nigeria
Senior Public Relations Lead
Lagos, Lagos
Work in Nigeria
Posted 18 days ago
Job Viewed
Job Description
Responsibilities:
br>Develop and execute proactive PR strategies to enhance brand awareness, thought leadership, and media presence.
Cultivate and manage relationships with journalists, influencers, media outlets, and PR agencies. Secure press coverage, interviews, and media opportunities.
Lead the development and delivery of integrated marketing communication plans that align with product launches, campaigns, and corporate initiatives.
Write and edit press releases, media kits, blog posts, executive speeches, and other communication materials.
Support crisis management efforts and create response plans in alignment with corporate reputation strategies.
Collaborate with internal teams (digital, product, events) to ensure consistent and effective messaging across all channels.
Track, analyze, and report PR and communications performance metrics. Provide insights and recommendations for continuous improvement.
Requirements:
Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field.
5+ years of experience in PR, corporate communications, or marketing communications.
Proven track record of securing high-impact media coverage and delivering successful PR campaigns.
Exceptional writing, editing, and storytelling skills.
Strong project management and cross-functional collaboration abilities.
Experience with PR tools (e.g., Cision, Meltwater), media databases, and analytics platforms.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinker with a proactive, results-driven mindset.
Location: Lekki Phase I
Remuneration: NGN 6 Million - 7.2 Million
br>Develop and execute proactive PR strategies to enhance brand awareness, thought leadership, and media presence.
Cultivate and manage relationships with journalists, influencers, media outlets, and PR agencies. Secure press coverage, interviews, and media opportunities.
Lead the development and delivery of integrated marketing communication plans that align with product launches, campaigns, and corporate initiatives.
Write and edit press releases, media kits, blog posts, executive speeches, and other communication materials.
Support crisis management efforts and create response plans in alignment with corporate reputation strategies.
Collaborate with internal teams (digital, product, events) to ensure consistent and effective messaging across all channels.
Track, analyze, and report PR and communications performance metrics. Provide insights and recommendations for continuous improvement.
Requirements:
Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field.
5+ years of experience in PR, corporate communications, or marketing communications.
Proven track record of securing high-impact media coverage and delivering successful PR campaigns.
Exceptional writing, editing, and storytelling skills.
Strong project management and cross-functional collaboration abilities.
Experience with PR tools (e.g., Cision, Meltwater), media databases, and analytics platforms.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinker with a proactive, results-driven mindset.
Location: Lekki Phase I
Remuneration: NGN 6 Million - 7.2 Million
This advertiser has chosen not to accept applicants from your region.
0
Locum Client Relations Officer
Abuja, Abuja Federal Capital Territory
Integrated Healthcare Limited
Posted 20 days ago
Job Viewed
Job Description
Job Description
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager Job at Hilton Worldwide
Lagos, Lagos
Hilton Worldwide
Posted today
Job Viewed
Job Description
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites…
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
3
Customer service Rep
LEAPSOFT
Posted 5 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 12 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
7
Customer service Officer
Lagos, Lagos
Sterling Homes ltd
Posted 12 days ago
Job Viewed
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
8
Customer service Representative
VERGE PROPERTY LIMITED
Posted 21 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
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