397 Level 3 Support jobs in Nigeria

Today

Lagos Full Time

Mining, Energy & Metals NGN 600, ,000

Easy Apply

We are seeking a proactive and customer-focused Helpdesk Support Analyst to join our IT team. The role is responsible for providing first-line technical support to end users, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

Responsibilities:

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve common hardware, software, and network issues.
• Escalate complex technical problems to higher-level support teams when required.
• Assist with user account management, password resets, and access requests.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Support Microsoft Office 365, Windows OS, and standard enterprise applications.
• Log, track, and document incidents and resolutions in the helpdesk system.
• Provide excellent customer service, ensuring timely communication and resolution.
• Expected Service Delivery Expertise for Infrastructure Support
• To ensure effective service delivery, the contractor is expected to follow the resource guide.
  If additional related services, which may not have been captured in the list of services provided above, are required, charging for such services will be as jointly agreed to by the company and vendor.

Requirements:

• HND/Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3+ years' experience in IT/helpdesk support.
• Basic knowledge of Windows OS, Microsoft 365, and common office applications.
• Familiarity with networking basics (LAN, Wi-Fi, VPN).
• Strong problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills with a customer-service mindset.
• Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft MTA) are an advantage.
• High Performance Computing (HPC)
• Cloud Engineering (Server Support)

Today

Lagos Full Time

Energy & Utilities NGN 1,500,000 - 2,000,000

Easy Apply

We are seeking an experienced and highly skilled UNIX/Linux System Support (Level 3) professional to lead advanced system administration, performance optimization, and enterprise infrastructure projects. This senior role involves handling the most complex technical escalations, designing scalable system solutions, and mentoring junior team members.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 10 years

Responsibilities:

• Act as the highest escalation point for UNIX/Linux server and infrastructure issues.
• Design, implement, and optimize Linux/UNIX systems (RHEL, CentOS, Ubuntu, Solaris, AIX, etc.).
• Manage enterprise services such as DNS, DHCP, NFS, LDAP, SSH, Apache/Nginx, and Samba.
• Oversee system performance tuning, capacity planning, and resource optimization.
• Implement security hardening, vulnerability patching, and compliance standards.
• Lead system migration, virtualization, containerization (Docker, Kubernetes), and cloud integration projects.
• Develop automation scripts and tools (Bash, Python, Ansible, Puppet, Chef) to streamline operations.
• Ensure business continuity by designing and testing backup, disaster recovery, and high-availability solutions.
• Mentor and support Level 1 and Level 2 UNIX/Linux administrators.
  Collaborate with cross-functional IT teams to align system infrastructure with organizational needs.

Requirements:

• Bachelor's degree or HND in Sciences, Engineering, Technology, Computing.
• Certifications: Red Hat Certified System Administrator/Engineer (RHCSA/RHCE), NetApp NCDA, Veeam, VMware, and CompTIA A+.
• Experience: Minimum of 10+ years of backend support, 5+ years of HPC support in G&G/RE, 2+ years of Linux NIS support, and 5+ years of Veeam Backup.
• Special Requirements: Strong scripting/programming skills; HPC cluster operations; Portable Batch Scheduler knowledge.

About the Role

We are seeking a skilled UNIX/Linux System Support (Level 2) professional to provide advanced technical support, administration, and troubleshooting of Linux/UNIX-based systems. The role involves handling escalated issues from Level 1 support, ensuring system stability, and supporting infrastructure projects across the organization.

Key Responsibilities

• Provide advanced troubleshooting and resolution of UNIX/Linux system issues escalated from Level 1.

• Install, configure, and maintain Linux/UNIX servers (e.g., RHEL, CentOS, Ubuntu, Solaris).

• Manage user accounts, file systems, permissions, and security policies.

• Monitor system performance, logs, and resource utilization.

• Perform regular patching, updates, and system maintenance.

• Support storage, networking, and application integration with UNIX/Linux environments.

• Assist with system migrations, upgrades, and scripting for automation (e.g., Bash, Python, Shell).

• Document processes, solutions, and system configurations for knowledge sharing.

• Work closely with Level 3 engineers on complex projects and infrastructure improvements.

Qualifications:

Bachelor's degree or HND in Sciences, Engineering, Technology, Computing.

Certifications:

RedHat Certified System Administrator/Engineer (RHCSA/RHCE), Veeam Certified Engineer, NetApp NCDA, VMware, CompTIA A+.

Experience:

RedHat Certified System Administrator/Engineer (RHCSA/RHCE), Veeam Certified Engineer, NetApp NCDA, VMware, CompTIA A+.

Special Requirements:

Knowledge of IT standards; Technical troubleshooting; HPC Cluster support; Ansible scripting.

About the Role

We are seeking an experienced and highly skilled UNIX/Linux System Support (Level 3) professional to lead advanced system administration, performance optimization, and enterprise infrastructure projects. This senior role involves handling the most complex technical escalations, designing scalable system solutions, and mentoring junior team members while ensuring high availability and security of UNIX/Linux environments.

Key Responsibilities

• Act as the highest escalation point for UNIX/Linux server and infrastructure issues.

• Design, implement, and optimize Linux/UNIX systems (RHEL, CentOS, Ubuntu, Solaris, AIX, etc.).

• Manage enterprise services such as DNS, DHCP, NFS, LDAP, SSH, Apache/Nginx, and Samba.

• Oversee system performance tuning, capacity planning, and resource optimization.

• Implement security hardening, vulnerability patching, and compliance standards.

• Lead system migration, virtualization, containerization (Docker, Kubernetes), and cloud integration projects.

• Develop automation scripts and tools (Bash, Python, Ansible, Puppet, Chef) to streamline operations.

• Ensure business continuity by designing and testing backup, disaster recovery, and high-availability solutions.

• Mentor and support Level 1 and Level 2 UNIX/Linux administrators.

• Collaborate with cross-functional IT teams to align system infrastructure with organizational needs.

Qualifications:

Bachelor's degree or HND in Sciences, Engineering, Technology, Computing.

Certifications:

RedHat Certified System Administrator/Engineer (RHCSA/RHCE), NetApp NCDA, Veeam, VMware, CompTIA A+.

Experience:

10+ years backend support, 5+ years HPC support in G&G/RE, 2+ years Linux NIS support, 5+ years Veeam Backup.

Special Requirements:

Strong scripting/programming skills; HPC cluster operations; Portable Batch Scheduler knowledge.

Job Description

Cobweb Telecommunication Ltd is seeking a
Technical Support Officer
to provide first-level IT support for our staff and clients. The ideal candidate should have a strong understanding of computer systems, networks, and basic troubleshooting skills. You will be the first point of contact for technical issues, ensuring smooth operations and excellent user experience.

Key Responsibilities

• Respond to user inquiries via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, passwords, and access permissions.
• Support internet connectivity, routers, and Wi-Fi setup.
• Perform system updates, antivirus management, and security checks.
• Provide remote support using remote desktop tools.
• Document issues and solutions for knowledge base reference.
• Escalate complex problems to higher-level IT staff when necessary.
• Assist in IT projects such as system upgrades or software rollouts.

Requirements

• ND/HND/BSc in Computer Science, IT, or a related field (or relevant experience).
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in a helpdesk or IT support role is an advantage.

What We Offer

• ₦300,000 monthly salary.
• Training and career growth opportunities.
• Supportive and collaborative work environment.
• Exposure to modern IT systems and solutions.

Apply now and grow your career with us.

#Hiring #TechnicalSupport #ITJobs #JobsInNigeria #YenagoaJobs #CobwebTelecom

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)