414 Level 1 Analyst jobs in Nigeria

Customer Support Analyst

New
NGN600000 - NGN1200000 Y Sabi Bet

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Today

Customer Support Analyst
Sabi Bet
Customer Service & Support

Remote (Work From Home) Full Time

Entertainment, Events & Sport NGN 250, ,000

Easy Apply

Job Summary

The Customer Support Analyst (Startup – Gaming & Sports Betting) will be responsible for monitoring, analyzing, and improving customer service interactions, ensuring maximum satisfaction and identifying areas for service improvement. You will collaborate with the support team and product managers to streamline processes and enhance service quality.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 2 years
  • Working Hours : Full Time
Job Description/Requirements

Responsibilities:

  • Analyse tickets, chats, and customer interactions to identify trends and recurring issues.
  • Prepare weekly reports on customer service performance metrics.
  • Work with internal teams to implement solutions for recurring problems.
    Support the training and development of customer service staff.

Requirements :

  • Experience in data analysis and customer service KPIs.
  • Familiarity with help desk tools (Zendesk, Freshdesk, etc.).
  • Strong communication and problem-solving skills.
  • Fluent in English, both written and spoken.
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SAP Support Analyst

New
Lagos, Lagos NGN3000000 - NGN9000000 Y Dangote Industries Ltd

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SAP Support Analyst - Finance
Dangote Industries Limited
Accounting, Auditing & Finance

Lagos Full Time

Shipping & Logistics Confidential

  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

Dangote Cement Plc Job Summary

Dangote Cement Plc is looking for motivated professionals with SAP experience in the Finance module. The resource(s) would join our team of professionals to support the daily SAP operations of the business and SAP implementation projects.

Key Duties And Responsibilities

  • Functional support for SAP FI modules.
  • Manage multiple simultaneous SAP projects and Tasks from conception to completion. Requirements gathering and scope definition together with various business stakeholders.
  • Plan and coordinate resources and activities to meet business requirements and project completion dates.
  • Work with end-users to provide system support to the business while sharing knowledge and understanding.
  • Gather business requirements and convert them into development design/programming specifications.
  • Perform functional testing, creating documentation, and conducting end-user training in conjunction with other members of the SAP Core team.
  • Work with both internal or external design/implementation teams and work cross-functionally between the business and IT to bridge the gap between design, content, and technology.
  • Provides analysis for and directs activities of SAP FI resources as determined by and in conjunction with the senior management team.
  • Manage end-to-end integration needs with the respective modules and other applications.
  • Definition of innovative functional solutions to meet business process requirements in SAP and/ or other supporting application systems.
    Collect & analyze customer requirements on the following:
    Design, develop and manage Roles and Authorizations

Education And Work Experience

  • HND or Bachelor's Degree in Computer Science / Computer Engineering.
  • 3 - 6 years of experience with relevant SAP working as a consultant or SAP FI Support Analyst.
  • Experience in business application system development methodology and business process re-engineering.
  • Minimum of 1 end-to-end implementation and hands-on experience in SAP FI support.
  • Experience in New G/L, AR, AP, Asset, Financial Closing, IFRS, Taxation, Integration with Payroll, Statutory reporting, Financial Planning and analysis and Consolidation, would be an added advantage.
    Relevant experience in S4 HANA would be an added advantage with a clear understanding in the areas such as FSCM, Re-FX, and delta changes from SAP.

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SAP Support Analyst

New
Lagos, Lagos NGN900000 - NGN1200000 Y Dangote Industries Ltd

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SAP Support Analyst - Materials Management
Dangote Industries Limited
Software & Data

Lagos Full Time

Shipping & Logistics Confidential

  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

Dangote Cement Plc Job Summary

The Information Technology Department at Dangote Cement Plc is looking for motivated professionals with SAP experience in the Materials Management. The resource(s) would join our team of professionals to support the daily SAP operations of the business and SAP implementation projects.

Key Duties And Responsibilities

  • Functional support for SAP MM modules.
  • Manage multiple simultaneous SAP projects and Tasks from conception to completion. Requirements gathering and scope definition together with various business stakeholders.
  • Plan and coordinate resources and activities to meet business requirements and project completion dates.
  • Work with end-users to provide system support to the business while sharing knowledge and understanding.
  • Gather business requirements and convert them into development design/programming specifications.
  • Perform functional testing, and creating documentation, and conducting end-user training in conjunction with other members of the SAP Core team.
  • Work with both internal or external design/implementation teams and work cross-functionally between the business and IT to bridge the gap between design, content, and technology.
  • Provides analysis for and directs activities of SAP MM resources as determined by and in conjunction with the senior management team.
  • Manage end-to-end integration needs with the respective modules and other applications.
  • Definition of innovative functional solutions to meet business process requirements in SAP and/ or other supporting application systems.
  • Collect & analyze customer requirements on the following:
  • Business processes and parameters.
  • Assist in the mapping of master and transaction.
  • Determining reporting requirements Standard / Customized SAP Reports, Determine, evaluate, and build customization requirements – WRICEF (with proper FS).
    Design, develop and manage Roles and Authorizations.

Education And Work Experience

  • Bachelor's Degree or HND in related technical/ business areas or equivalent work experience
  • 3 + years of experience with relevant SAP working as a Consultant or or SAP MM Support Analyst.
  • Experience in business application system development methodology and business process re-engineering.
  • Minimum of 1 end-to-end implementation and hands-on experience in SAP MM support.
  • Experience of S4 HANA would be an added advantage.
    Relevant experience in Business process integration with SD, PP and FICO would be an added advantage.

Skills And Behaviours

  • Strong leadership skills with customer interfacing experience.
  • Strong written, verbal communication, analytical skills, and problem-solving.
  • Demonstrated ability/experience in the implementation of major systems applications.
  • Strong understanding of user exits would be an added advantage.
  • Ability to interact with and present ideas and updates to senior or executive level management.
    Basic ABAP debugging know-how would be an added advantage

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Helpdesk Support Analyst

New
Lagos, Lagos NGN1200000 - NGN2400000 Y Quintevo Nigeria Limited

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Helpdesk Support Analyst
Quintevo Nigeria Limited
Engineering & Technology

Lagos Full Time

Mining, Energy & Metals NGN 600, ,000

Easy Apply

Job Summary

We are seeking a proactive and customer-focused Helpdesk Support Analyst to join our IT team. The role is responsible for providing first-line technical support to end users, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

Responsibilities:

  • Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
  • Diagnose and resolve common hardware, software, and network issues.
  • Escalate complex technical problems to higher-level support teams when required.
  • Assist with user account management, password resets, and access requests.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Support Microsoft Office 365, Windows OS, and standard enterprise applications.
  • Log, track, and document incidents and resolutions in the helpdesk system.
  • Provide excellent customer service, ensuring timely communication and resolution.
  • Expected Service Delivery Expertise for Infrastructure Support
  • To ensure effective service delivery, the contractor is expected to follow the resource guide.
    If additional related services, which may not have been captured in the list of services provided above, are required, charging for such services will be as jointly agreed to by the company and vendor.

Requirements:

  • HND/Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum of 3+ years' experience in IT/helpdesk support.
  • Basic knowledge of Windows OS, Microsoft 365, and common office applications.
  • Familiarity with networking basics (LAN, Wi-Fi, VPN).
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills with a customer-service mindset.
  • Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft MTA) are an advantage.
  • High Performance Computing (HPC)
  • Cloud Engineering (Server Support)
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Helpdesk Support Analyst

Lagos, Lagos Quintevo Nigeria Limited

Posted 10 days ago

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Job Description

About the Role

We are seeking a proactive and customer-focused Helpdesk Support Analyst to join our IT team. The role is responsible for providing first-line technical support to end users, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.



Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, or ticketing system.

Diagnose and resolve common hardware, software, and network issues.

Escalate complex technical problems to higher-level support teams when required.

Assist with user account management, password resets, and access requests.

Install, configure, and maintain desktops, laptops, printers, and peripherals.

Support Microsoft Office 365, Windows OS, and standard enterprise applications.

Log, track, and document incidents and resolutions in the helpdesk system.

Provide excellent customer service, ensuring timely communication and resolution.



Qualification & Requirement:



High Performance Computing (HPC)

Cloud Engineering (Server Support)

If additional related services, which may not have been captured in the list of services provided above are required, charging for such services will be as jointly agreed to by company and vendor.

Expected Service Delivery Expertise for Infrastructure Support

To ensure effective service delivery, contractor is expected to follow the resource guide.
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Engineering Applications Support Analyst

New
Port Harcourt NGN3600000 - NGN6000000 Y 5th Wall Consulting

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Engineering Applications Support Analyst
5th Wall Consulting
Engineering & Technology

Port Harcourt & Rivers State Contract

Energy & Utilities NGN 900,000 - 1,200,000

Easy Apply

Skills Required

Exceptional written and verbal communication Customer-focused Result oriented Operating Systems: Linux Windows server Databases: SQL Oracle Basic troubleshooting: Application debugging issue research root cause analysis Data migration software integration and testing IT Service Management (ITSM) Ticketing Systems: ServiceNow Xurrent or any other incident management tool. Working knowledge of Oracle Web Logic Oracle Java virtual servers Node Managers P6 in particular Proficiency in creating dashboards reports and data visualizations Writing queries and connecting to diverse data sources

Job Summary

We are seeking an experienced Technical Professional to join our Client's Information & Digital Technology team in Port Harcourt. As an Engineering Applications Support Analyst, you will provide critical support to engineering users across Assets, Process, Facilities, Design Office, and Project Services teams.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 4 years
Job Description/Requirements

Responsibilities:

  • Technical Support: Provide first and second-level support for Engineering applications such as Primavera, ASSAI Cloud, SPF (EDW), UNISIM Design, AVEVA E3D, GoTechnology Hub2, Pipesim, AutoCAD, SACS, STAADPro, PV Elite, FRED, Caesar II, etc. Be the support expert for Primavera (P6) and related applications, resolving issues on application functionality, performance, and user access.
  • Microsoft Server Administration: Administer Microsoft Server environments, including service maintenance and job scheduling.
  • System Integration: Integrate Primavera with SAP and Impress, ensuring data consistency and system interoperability.
  • User Training: Conduct training sessions and develop user documentation to enhance proficiency and adoption of Primavera and any other required engineering tool.
  • Reporting: Generate and customise reports to meet the needs of project teams and management.
  • Oracle Database Management: Manage and maintain Oracle databases supporting the Primavera application.
  • Performance Monitoring: Monitor system performance, identify bottlenecks, and implement solutions to ensure high availability and optimal performance.
  • Troubleshooting: Diagnose and resolve technical issues, including data inconsistencies, integration problems, and user access/permission errors.
  • System Maintenance: Perform regular system maintenance, updates, and patches to ensure application stability and security.
  • System Changes: Design and implement changes to Primavera data structures in accordance with business requirements and change management procedures.
  • IRM: Ensure the application landscape is mitigated against risks and vulnerabilities through the timely application of patches and other Information Risk Management recommendations.
  • Cross-Functional Collaboration: Work closely with delivery partners in IDT and other stakeholders to align the usage of Primavera and other Engineering applications with organisational objectives.
  • Others: Analyse system logs and identify potential issues with processes and the application landscape. Carry out change management for application upgrades and enhancements. Ensure application upgrades, downtimes, enhancements, and embedments are communicated effectively and in a timely manner to the concerned community. Take on other assigned responsibilities as determined by the Engineering Workflow Support Delivery Lead.

Requirements:

  • Operating Systems: Linux, Windows server
  • Databases: SQL, Oracle. Basic troubleshooting: Application debugging, issue research, root cause analysis, Data migration, software integration, and testing, IT Service Management (ITSM).
  • Ticketing Systems: ServiceNow, Xurrent or any other incident management tool. Working knowledge of Oracle Web Logic, Oracle Java virtual servers, Node Managers, P6 in particular. Advanced troubleshooting skills of Primavera hosted on a Windows virtual server, and the Database hosted on an Oracle Linux server
  • Power BI: Proficiency in creating dashboards, reports and data visualisations. Writing queries and connecting to diverse data sources.
  • Experience: Previous work experience in the Energy Industry or a similar role is an added advantage.
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Information Technology Support Analyst

New
Lagos, Lagos NGN1200000 - NGN2500000 Y Bridgegap Consults Limited

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Information Technology Support Analyst
Bridgegap Consults Limited
Software & Data

Lagos Full Time

Confidential

  • Minimum Qualification :
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

Job Title: Mid-Level IT Support Analyst

Location: Lekki

Reports To: Senior IT Manager

Salary: ₦175,000 (during probation, with review after confirmation)

Key Responsibilities & Requirements:

  • Diagnose and resolve hardware, software, network, and system issues.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Monitor and maintain IT systems and networks to ensure smooth operations.

  • Set up and troubleshoot email accounts, printers, and related devices.

  • Provide basic training and technical guidance to clients.

  • Document all technical issues, solutions, and client interactions in the ticketing system.

  • Collaborate with senior IT staff to escalate and resolve complex issues.

  • Stay updated with new IT technologies and trends.

  • Deliver excellent customer service with a client-focused mindset.

  • Hold a Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 2 years' proven IT support experience.

  • Strong troubleshooting skills, communication abilities, and proficiency in MS Office & IT support tools.

Number of Openings: 2

Apply to:

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Data Support Analyst at Scruples Resource

New
Lagos, Lagos NGN4800000 - NGN7200000 Y Jobgam

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Data Support Analyst at Scruples Resource
Jobgam
Software & Data

Lagos Full Time

IT & Telecoms Confidential

  • Minimum Qualification :
  • Experience Level : Senior level
  • Experience Length : 7 years
Job Description/Requirements

Job Title: Data Support Analyst

Main Function

Primary customer point of contact for ALL questions related to "Data": data troubleshooting, configuration management support, data heath check monitoring and reporting, data bulk loads for project / new integration / cleansing / updates / migrations, integration specs for inbound & outbound data flow/connector with other systems, partner with other Company Information Technology (EMIT) and non-EMIT groups in the resolution of data related issues, run data quality metrics tools and taking action to correct issues, including root cause analysis for systemic problems, ensuring the data is in compliance with defined data standards, assist in promoting effective use of standard data management tools and processes, MoC data testing and troubleshooting. Works with moderate work direction and is skilled and knowledgeable to the position. This position would typically include senior Data Support Analyst who is able to perform tasks of high complexity and difficulty. Such individual could also manage, train and mentor other team members and lead projects.

Tasks & Responsibilities

ADVERTISEMENT

Strong level of relational database concepts, ability to write complex SQL queries and scripts against highly abstracted model, experience in IT Change Control support with complex framework of integrations, ability to map logical / physical data models, gather / analyze / compare data via (tableau, excel pivot, access), be familiar with the data profiling concepts.

Specific Requirements

  • Candidates should possess a Bachelor's Degree qualification with 7 – 10 years work experience.
  • Additional preferences:
  • Professional certification.
  • Experience in database administration.
  • Prior industry experience in similar role.
    Experience in IT solutions.

How To Apply

To apply for the ongoing Scruple Resource Job recruitment, visit the APPLICATION PORTAL to submit your application

Deadline: February 24, 2025

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Support Services Analyst 1

New
Lagos, Lagos NGN2248000 - NGN2984000 Y Kimeric Nigeria Limited

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Job Description

MAIN FUNCTIONS

  • Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks.
  • Analyzes, detects, identifies and corrects technical problems and deficiencies. Configures and installs computer hardware and software.
  • Manages inventory control of IT equipment and supplies. Upgrades hardware and software components.
  • Maintains IT hardware asset and software tracking. Monitors and collects data on system performance. Position will receive direction and support.
  • This position level would typically include junior Technical Analyst performing mostly basic tasks. Prior extensive experience not required.
  • SKILLS AND QUALIFICATIONS
  • Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols. Excellent communication and customer service skills.

Job Type: Contract

Contract length: 12 months

Pay: ₦60, ₦80,000.00 per day

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Analyst

New
Lagos, Lagos NGN600000 - NGN1200000 Y Temivilla

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Job Description

Company Description

Temivilla brings together property seekers, owners, and investors with a seamless experience that inspires trust and delivers value. We specialize in residential and commercial property sales, rentals and short-term stays, property marketing and global visibility, as well as advisory services for homeowners, buyers, and investors.

Role Description

This is a full-time hybrid role for an Analyst based in Lagos, involving both on-site work and some work from home. The Analyst will analyze market trends, compile data, prepare reports, and provide actionable insights. Day-to-day tasks include gathering and interpreting data, developing detailed reports, and collaborating with various teams to support company objectives.

Qualifications

  • Data Analysis and Interpretation skills
  • Experience in preparing detailed reports and presentations
  • Strong knowledge of market trends and analytics
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Excel, SQL, and other analysis tools
  • Ability to work independently and in a team environment
  • Bachelor's degree in Finance, Economics, Business, or related field
  • Experience in the real estate industry is a plus
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