310 IT Project Manager jobs in Nigeria

Job Objective

We are seeking an experienced and proactive Technical Project Manager to oversee and coordinate critical projects across our financing business. This role involves planning, executing, and closing projects that drive business growth, improve operational efficiency, and support product and service innovation. The ideal candidate will be detail-oriented, technically savvy, and capable of managing cross-functional teams to deliver results on time and within budget.

Key Responsibilities

Define project scopes, goals, deliverables, timelines, and resource requirements.

Develop detailed project plans and schedules, ensuring alignment with business goals.

Coordinate internal resources and third-party vendors for seamless execution.

Work closely with engineering, product, and business teams to ensure smooth implementation of initiatives.

Serve as the primary point of contact for all stakeholders, ensuring clear communication and expectations.

Track project performance using appropriate systems, tools, and KPIs.

Identify risks and issues early, and develop mitigation strategies.

Provide regular status updates and reports to senior leadership.

Identify opportunities to improve workflows, reduce delays, and enhance overall efficiency.

Support the documentation and standardization of processes across departments.

Lead the planning and execution of change initiatives related to product rollouts, system upgrades, or operational shifts.

Facilitate user training, stakeholder engagement, and adoption strategies.

Schedule, facilitate, and follow up on project meetings with internal and external stakeholders.

Ensure accurate capture and dissemination of minutes, decisions, and action items.

Maintain a clear log of deliverables and owners, and follow up to ensure timely execution.

Key Skills & Competencies

Strong technical knowledge with the ability to bridge communication between business and engineering teams.

High level of integrity and professional ethics.

Research, analytical, and problem-solving skills.

Ability to manage multiple priorities and work cross-functionally.

Strategic thinking and business acumen.

Operational efficiency and process improvement.

Excellent communication and stakeholder management.

Project management methodologies (Agile, Scrum, Waterfall).

Proficiency in project management tools (e.g., Jira, Trello, Asana, MS Project).

Qualifications

Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.

Project Management Certification (PMP, PRINCE2, Agile/Scrum Master, or equivalent) is an advantage.

3–5 years of experience in technical project management, ideally within financial services, fintech, marketplace, or e-commerce environments.

Proven ability to manage multiple projects simultaneously and deliver excellent results.

KPIs

On-time and on-budget project delivery.

Stakeholder satisfaction and engagement.

Efficiency improvements and process outcomes.

Risk and issue resolution turnaround time.

Team and cross-departmental collaboration effectiveness.

To apply, kindly send a short note on why you are a good fit and your salary expectations to

Job Description – Technical Project Manager

Location: Ikeja, Lagos

Company: Strivo Labs

Department: Strategy & Operations / Technology

About Strivo Labs

Strivo Labs is your trusted digital execution partner, building next-gen automation, AI, and SaaS solutions for ambitious companies in financial services, e-commerce, and emerging markets. We help businesses accelerate growth through bold ideas, clean design, and high-performance digital delivery.

We are seeking a Technical Project Manager with strong experience in financial technology, e-commerce platforms, and payments APIs to lead complex digital transformation and product development projects across Africa and international markets.

Role Overview

The Technical Project Manager will bridge technology, product, and business stakeholders, ensuring successful execution of projects in fintech, lending, asset financing, digital banking, and e-commerce payment ecosystems. You will manage delivery teams, coordinate API integrations, and ensure regulatory, compliance, and security standards are upheld.

Key Responsibilities

• Project Planning & Execution

• Lead end-to-end project lifecycle from scoping to deployment for fintech and e-commerce solutions.

• Define technical requirements for payment gateways, lending APIs, digital wallets, and e-commerce platforms.

• Build and manage detailed project plans, budgets, and resource allocations.

• Stakeholder Management

• Act as the bridge between clients, engineering teams, and business stakeholders.

• Manage vendor relationships, API providers, and third-party partners.

• Ensure client expectations are met with timely delivery and quality assurance.

• Technical Oversight

• Oversee API integrations (REST, SOAP, GraphQL) with banks, PSPs, and financial institutions.

• Collaborate with engineers on architecture, cloud deployments (AWS, GCP, Azure), and security (PCI-DSS, ISO

• Monitor risks, dependencies, and compliance (e.g., CBN, GDPR, NDPR).

• Agile Leadership

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives).

• Use Jira, Trello, or Asana to manage deliverables and sprint velocity.

• Continuously optimize processes for speed, efficiency, and accountability.

• Financial Services Focus

• Ensure delivery of projects in lending automation, asset financing platforms, buy-now-pay-later solutions, and digital collections systems.

• Work with data teams on reporting dashboards, reconciliation systems, and transaction monitoring.

• Support rollout of merchant onboarding, fraud prevention, and KYC/AML systems.

Key Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or related field. Master's is a plus.

• 5+ years' experience in project management, with at least 3 years in fintech, financial services, or e-commerce/payments.

• Strong understanding of:

• Payment gateways (Flutterwave, Paystack, Stripe, PayPal, Interswitch, etc.)

• Lending/credit APIs and digital wallets

• Regulatory compliance (KYC/AML, PCI-DSS, NDPR)

• Proven ability to manage cross-functional technical teams and large, multi-stakeholder projects.

• Proficiency in Agile/Scrum methodologies and project management tools (Jira, Asana, ClickUp).

• Excellent communication, problem-solving, and leadership skills.

• Technical fluency to collaborate effectively with engineers (understanding APIs, databases, and integrations).

Preferred Skills

• Experience with cloud deployments (AWS/GCP/Azure).

• Knowledge of microservices architecture, DevOps, CI/CD pipelines.

• Exposure to AI and automation technologies for financial services.

• Strong data analytics and reporting skills.

To apply send your CV and a short note on why youre a good fit to alongside your salary expectations.

Dragnet Solutions Limited

1. Job Title and Company Name

Technical Project Manager (TPM)

Dragnet Solutions Limited

2. About Us (Company Overview)

Dragnet Solutions Limited is a leading Nigerian technology company specializing in recruitment, scholarships, verification, and software development services. Since our founding in 2007, we have remained committed to simplifying complex processes through innovation, quality, and integrity. With ISO 9001 and ISO 27001 certifications, we consistently deliver world-class solutions that empower our clients, partners, and internal teams to succeed.

3. Our Purpose and Core Values

We are driven by a singular purpose: to empower successful outcomes and foster growth. At the heart of Dragnet's operations are our core values — innovation, quality, integrity, empowerment, and respect. These principles guide how we design, build, and deliver every product and service, ensuring value and fairness in everything we do.

4. Job Summary

The Technical Project Manager (TPM) ensures structured, predictable, and high-quality software delivery at Dragnet. Working closely with Product Owners, the Head of Software, QA Lead, and vendor engineering teams, you will own agile ceremonies, maintain project boards, and ensure delivery meets scope, quality, and compliance requirements.

This role enables Product Owners to focus on validation and stakeholder management, while you drive disciplined execution across engineering, QA, and cross-functional resources. You will monitor repo health, enforce agile standards, and align delivery with NDPA and ISO 27001 requirements.

5. Role Responsibilities

Agile Project Delivery

• Own sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Maintain Azure Boards/GitHub Projects as the single source of truth.
• Track velocity, burndown, blockers, and dependencies.
• Enforce Definition of Ready (DoR) and Definition of Done (DoD).
• Partner with Product Owners to refine, prioritize, and prepare backlog items.

Engineering Coordination

• Collaborate with the Head of Software and lead the scope and size work.
• Monitor repo activity, ensuring PR reviews, branching discipline, and CI/CD checks.
• Act as an escalation point for technical/process blockers.
• Flag risks and dependencies early, and drive resolution with vendors.

Repo Health & QA

• Ensure automated checks (linting, coverage, dependency scanning, security) are enforced.
• Review dashboards to monitor build/test pipelines.
• Collaborate with QA Lead on acceptance criteria, regression testing, and defect management.
• Track technical debt, release readiness, and codebase health.

Cross-Functional Alignment & Governance

• Align QA, UX, Compliance, and Marketing in delivery cycles.
• Track lifecycle gates (Concept Approval, Release Readiness, Go/No-Go).
• Ensure compliance with NDPA, ISO 27001, and Dragnet's QMS/ISMS standards.
• Coordinate infrastructure, licenses, and tools for engineering teams.

6. Qualifications

Education:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

Experience:

• 5+ years' experience in software project management within agile environments.
• Proven track record managing distributed or contracted engineering teams.
• Strong literacy in DevOps/CI/CD pipelines (Azure DevOps, GitHub Actions, etc.).
• Familiarity with repo management, branching, and code review practices.
• Experience with QA processes and automated testing.

Skills:

• Excellent facilitation and coordination skills.
• Strong risk management and escalation ability.
• Competence in agile tools (Azure DevOps, GitHub Projects, Jira, or similar).
• Ability to interpret build/test pipelines and quality reports.

Bonus:

• Certifications: Scrum Master, PMP, SAFe Agile, PSPO/PSM.

7. Remuneration and Benefits

• Competitive salary package – 200,000 – 250,000
• Remote work flexibility
• Access to free Udemy training courses
• Exposure to large-scale software delivery in a compliance-driven environment
• Opportunity to work cross-functionally with product, QA, compliance, and vendor partners

Company Description

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services. Our Technical Project Managers ensure local project success by aligning business objectives with technical execution

Job Description

The Technical Project Manager will lead local and regional integrations with telecom operators and merchants. He will be responsible for validating flows and APIs, coordinating technical setups, ensuring test coverage, and delivering operational documentation. The role requires strong communication and autonomy to operate effectively with partners, including the ability to build local trust, overcome cultural barriers, and intervene physically or by phone when necessary to resolve issues.

Qualifications

• Validate availability and completeness of flows and API endpoints (charging, cancellation, invoice, etc.)
• Draft, maintain and share clear technical documentation including starter kits and flow diagrams
• Coordinate local environment setup (VPN, IP whitelisting, SMPP…)
• Prepare and follow execution of testbooks with internal teams and external partners
• Validate technical & functional tests
• Support debugging and identify technical gaps during integration
• Ensure documentation is centralized and regularly updated in Jira, Sharepoint…
• Track progress and communicate blockers clearly with internal and external teams
• Work closely with DV teams (Business, Technical teams, Product…) and local partners
• Support Product team on product launch testing and debugging

Required Profile

• Minimum 5 years of experience in technical missions (development, network, telecom) and then in Project Management
• Familiar with API testing and debugging (Postman, Swagger, logs, REST, JSON)
• Ability to read and interpret technical documentation
• Familiarity with project tools (MS Project, Jira, Excel)
• Proficient in English (spoken and written); French is a plus
• Knowledge of telecom environments: SMS/USSD flows, DCB, SMPP, OTP is a plus
• Comfortable making direct contact with partners (calls, onsite if needed) to resolve blocking points
• Understanding of regional context and ability to interact with local stakeholders effectively

Soft Skills

• Autonomous, structured and dependable under pressure
• Strong communication skills, with the ability to navigate multi-stakeholder contexts
• Capable of escalating and pushing for priorities when needed
• Problem-solving mindset and ability to propose viable workarounds
• Culturally aware, able to adapt to local environments and build trust quickly
• Open to occasional travel when project delivery requires physical presence

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services. Our Technical Project Managers ensure local project success by aligning business objectives with technical execution

We are recruiting to fill the position below:

Job Position: Technical Project Manager

Job Location: Festac Town, Lagos

Employment time: Full-time

Job Description

• The Technical Project Manager will lead local and regional integrations with telecom operators and merchants.
• He will be responsible for validating flows and APIs, coordinating technical setups, ensuring test coverage, and delivering operational documentation.
• The role requires strong communication and autonomy to operate effectively with partners, including the ability to build local trust, overcome cultural barriers, and intervene physically or by phone when necessary to resolve issues.

Qualifications

• Validate availability and completeness of flows and API endpoints (charging, cancellation, invoice, etc.)
• Draft, maintain and share clear technical documentation including starter kits and flow diagrams
• Coordinate local environment setup (VPN, IP whitelisting, SMPP…)
• Prepare and follow execution of testbooks with internal teams and external partners
• Validate technical & functional tests
• Support debugging and identify technical gaps during integration
• Ensure documentation is centralized and regularly updated in Jira, Sharepoint…
• Track progress and communicate blockers clearly with internal and external teams
• Work closely with DV teams (Business, Technical teams, Product…) and local partners
• Support Product team on product launch testing and debugging

Required Profile

• Minimum 5 years of experience in technical missions (development, network, telecom) and then in Project Management
• Familiar with API testing and debugging (Postman, Swagger, logs, REST, JSON)
• Ability to read and interpret technical documentation
• Familiarity with project tools (MS Project, Jira, Excel)
• Proficient in English (spoken and written); French is a plus
• Knowledge of telecom environments: SMS/USSD flows, DCB, SMPP, OTP is a plus
• Comfortable making direct contact with partners (calls, onsite if needed) to resolve blocking points
• Understanding of regional context and ability to interact with local stakeholders effectively

Soft Skills:

• Autonomous, structured and dependable under pressure
• Strong communication skills, with the ability to navigate multi-stakeholder contexts
• Capable of escalating and pushing for priorities when needed
• Problem-solving mindset and ability to propose viable workarounds
• Culturally aware, able to adapt to local environments and build trust quickly
• Open to occasional travel when project delivery requires physical presence

Our client is an innovative event technology platform specializing in providing a seamless ticketing and event management experience. They empower event organizers to manage ticket sales, access control, and audience engagement while delivering an exceptional experience for both organizers and attendees. The company connects event creators with a broad range of services, offering cutting-edge technology to streamline event operations and improve the overall experience.

Location
:

Fully-Remote (Work from Home), 9 AM - 6 PM EST

Role Overview
We are seeking a Technical Project Manager to oversee and coordinate the successful delivery of projects and features within a growing development team. This role will require you to liaise with internal developers across different time zones (LATAM, Middle East/Armenia, and New Zealand), as well as external agencies and integration partners when necessary. You will manage tasks, ensure prioritization of tasks, oversee bug fixes, pull requests in GitHub, and make sure product roll-outs and launches stay on track. As a Technical Project Manager, you will play a crucial role in ensuring all teams collaborate effectively and stay aligned on goals while navigating changing timelines and priorities.

Key Responsibilities

• Project Coordination & Task Management

• Coordinate and manage tasks for the development team, ensuring successful delivery of projects and features.

• Use Linear to allocate tasks to the teams, monitor progress, and ensure prioritization is aligned with business goals.
• Take plain English requests from members of the extended team (management, product, client support/account management, marketing, etc.) and write task specifications in a way that developers and designers can understand the objective clearly.
• Liaise with external agencies and integration partners when needed, ensuring smooth coordination and timely delivery of all external components.

• Send deliverables to the QA team for testing, ensuring that all features are thoroughly reviewed before release.

• Team Oversight & Stakeholder Management

• Serve as a main point of contact for all teams, ensuring clear communication and alignment between internal and external stakeholders.

• Manage cross-functional collaboration between the development teams in different time zones (LATAM, Middle East/Armenia, and New Zealand).
• Motivate and guide the development team, ensuring they are focused on the bigger picture and working effectively toward the project's goals.

• Manage any internal friction or conflicts, fostering a collaborative and productive team environment.

• Project Delivery & Issue Resolution

• Oversee the timely delivery of product roll-outs, ensuring that all tasks are completed according to the agreed timelines and milestones.

• Stay on top of changing timelines and priorities, adapting project plans as needed to meet business requirements.
• Handle bug fixes, pull requests in GitHub, and ensure that all issues are tracked and resolved in a timely manner.

• Monitor overall project progress, adjusting resources or timelines as necessary to meet deadlines.

• Collaboration & Continuous Improvement

• Ensure that all teams collaborate effectively and stay aligned on project goals.

• Work closely with developers to ensure they understand project requirements and have the resources needed to succeed.
• Identify opportunities for process improvements and efficiency gains within the development and project management workflows.

Qualifications

• Experience & Skills

• 2+ years of experience as a Project Manager in a technical environment, with a proven track record of delivering projects on time and within scope.

• Strong experience in task management and prioritization, especially using Linear or similar project management tools.
• Familiarity with handling pull requests and fixes, and working with development teams to ensure smooth software deployment and product roll-outs.
• Proven ability to manage teams across different time zones and coordinate with external agencies.
• Experience overseeing product rollouts and launches.

• Excellent time management skills and the ability to manage multiple projects with shifting priorities.

• Attributes

• Detail-oriented, with the ability to track progress and ensure all tasks are completed according to specifications.

• Strong leadership and interpersonal skills, with the ability to motivate teams and manage conflicts effectively.
• Adaptable to changing timelines and project priorities, with a proactive approach to problem-solving.
• Excellent communication skills, both written and verbal, with a talent for explaining complex concepts in simple terms.
• Strong stakeholder management skills, ensuring all stakeholders are kept informed and involved throughout the project lifecycle.

What Success Looks Like

• Successful coordination of development tasks across multiple teams and time zones, leading to on-time delivery of high-quality features and products.
• Smooth collaboration between internal teams, external agencies, and partners, ensuring no disruption to project timelines.
• Effective handling of bugs and issues, with prompt resolution and minimal impact on project deadlines.
• Continuous improvement of processes, resulting in increased efficiency and productivity across teams.
• High team morale, with motivated and aligned developers working toward shared goals.

Opportunity
This is an exciting opportunity for an experienced Technical Project Manager to work in a fast-paced, growing company at the cutting edge of event technology. If you are a self-starter with a strong ability to manage complex projects, foster collaboration across teams, and ensure timely project delivery, apply today to make a significant impact in a rapidly evolving company.

Application Process
To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

• The Technical Project Manager will lead local and regional integrations with telecom operators and merchants.
• He/she will be responsible for validating flows and APIs, coordinating technical setups, ensuring test coverage, and delivering operational documentation.
• The role requires strong communication and autonomy to operate effectively with partners, including the ability to build local trust, overcome cultural barriers, and intervene physically or by phone when necessary to resolve issues.

Responsibilities

• Validate availability and completeness of flows and API endpoints (charging, cancellation, invoice, etc.)
• Draft, maintain and share clear technical documentation including starter kits and flow diagrams
• Coordinate local environment setup (VPN, IP whitelisting, SMPP…)
• Prepare and follow execution of testbooks with internal teams and external partners
• Validate technical & functional tests
• Support debugging and identify technical gaps during integration
• Ensure documentation is centralized and regularly updated in Jira, Sharepoint…
• Track progress and communicate blockers clearly with internal and external teams
• Work closely with DV teams (Business, Technical teams, Product…) and local partners
• Support Product team on product launch testing and debugging.

Requirements

• Minimum 5 years of experience in technical missions (development, network, telecom) and then in Project Management
• Familiar with API testing and debugging (Postman, Swagger, logs, REST, JSON)
• Ability to read and interpret technical documentation
• Familiarity with project tools (MS Project, Jira, Excel)
• Proficient in English (spoken and written); French is a plus
• Knowledge of telecom environments: SMS/USSD flows, DCB, SMPP, OTP is a plus
• Comfortable making direct contact with partners (calls, onsite if needed) to resolve blocking points
• Understanding of regional context and ability to interact with local stakeholders effectively.

Soft Skills:

• Autonomous, structured and dependable under pressure
• Strong communication skills, with the ability to navigate multi-stakeholder contexts
• Capable of escalating and pushing for priorities when needed
• Problem-solving mindset and ability to propose viable workarounds
• Culturally aware, able to adapt to local environments and build trust quickly
• Open to occasional travel when project delivery requires physical presence.

Today

J

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

JOB TITLE: Technical Project Manager – EEHC (AT Scale Project)

JOB LCATION: Nigeria

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Job Details

• The Technical Project Manager, EHC will be responsible for leading and managing the development of program activity and work plans to support the implementation and coordination of program activities in the 9 project supported states (Bayelsa, Imo, Kano, Kaduna, Katsina, Kogi, Plateau, Gombe and Lagos) in line with donor requirements.
• Provide technical advice and input into all ear and hearing care, EHC projects & budgets that are developed in Nigeria, ensuring that project design is in line with good practice and CBM technical guidelines.
• Assist the Nigeria Country Director and country staff in identifying suitable partners in EHC and actively participating in partner assessments, in particular technical assessments.
• Provide technical guidance in the development & implementation of the Nigeria EHC-plan by:
• Leading the development of comprehensive EHC – programmes and projects including the EHC Concept Note development and the full proposal development to ensure their technical quality
• Defining, together with the CBM's Team Nigeria, the SMART objectives and indicators in the area of inclusive eye health for new projects.
• Contributing to the alignment of CBM Nigeria EHC plan to national priorities and CBM's Inclusive Health Initiative plan.
• Strategic Partnership Development and Networking.
• Support CBM Nigeria in conducting a mapping exercise and in identifying potential partnership and joint venture for CBM in Nigeria.
• Identify the development of the new partnership opportunities with national and international stakeholders to ensure harmonization of interventions with national and international standards and guidelines.
• Represent CBM Nigeria in national Ear and Hearing Care Health Professional bodies.
• Consolidate CBM Nigeria participation in national EHC networks Staff Development.
• Train Country Office program staff and consortium staff members in all relevant aspects in Ear Health, preparing and implementation of ear health programmes and standards as agreed with the CO and Inclusive Health Initiative.
• Main work package with regard to implementing eye health partners.
• Quality Management in Ear and Hearing Care (EHC).
• Lead the introduction, implementation and follow-up of CBMs Quality Management Strategy in Nigeria; this includes.After introduction of the project strategy by the consortium members, together with the responsible project team, introduce the Strategy, in particular training for Quality EHC standards, follow-up on the partners' observations and support the implementation of the action plans.
• Conduct technical visits as recommended in the project approach, in collaboration with the project teams; this includes observations of procedures in outreach centers (schools and communities), the primary healthcare facilities, etc.
• Bi-annually, review the reports of the hearing screening and fitting of hearing aid outcome monitoring, give feedback and provide capacity development & hands-on trainings where needed.
• Ensure sharing of lessons learned and promote best practices with CBM, partners and other key stakeholders.
  Support CBM's EHC-partners to produce quality reports and review them before submission to CBM offices and the government.

These Are Your Qualifications

• Bachelor's Degree in public health, social sciences, or development studies or any other relevant area.
• A Master's Degree/Relevant certifications will be an added advantage.
• Experience with international development organizations, particularly programmes that have both national and community level engagement with at least five years experience in project management.
• Experience in project budgeting and planning (minimum five years).
• Experience working with with partners/organizations in a consortium.
• Experience in advocacy and building collaborative relationships.
• Strong knowledge and understanding of project cycle management.
• Excellent writing skills and ability to communicate clearly and respectfully.
• Good networking and communication skills.
• Knowledge on disabilities or other at risk groups and experience on mainstreaming issues (Gender, age, disability).
• English fluency, both written and verbal, is a requirement.
• Good analytic and project proposal development skills for institutional donors.
  Good partnership management skills.

How To Apply

To apply for the ongoing CBM International Job recruitment, visit the APPLICATION PORTAL to submit your application

Deadline: February 25, 2025

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13 minutes ago

4 Years of experience Remote

Description
The Technical Project Manager orchestrates the end-to-end delivery of AI-driven automation projects across voice, workflow, CRM, and operational systems. This role blends project management rigor with hands-on technical oversight, ensuring AI and automation initiatives drive measurable business impact. The right candidate thrives at the intersection of technology, operations, and execution—building systems that scale and last.

Core Responsibilities
Project Leadership

Own project timelines, resource allocation, and stakeholder communications across AI and automation initiatives.

Translate business requirements into actionable project roadmaps that align with operational objectives.

Use ClickUp to manage tasks, dependencies, sprints, and cross-team coordination.

Technology & Automation Oversight

Design and review workflow architectures (n8n or similar), ensuring optimal automation logic, efficiency, and scalability.

Guide Implementation Of AI Across Multiple Domains
Voice AI (conversational agents, call automation)

CRM automations (Salesforce, HubSpot, )

Business operations automations (invoicing, reporting, HR, scheduling, marketing workflows)

Identify opportunities to streamline processes and integrate AI to reduce costs, improve efficiency, and enhance customer experience.

CRM & System Integration

Oversee integrations with Salesforce, HubSpot, , and other platforms.

Ensure data integrity, cross-platform sync, and alignment with business workflows.

Quality Assurance

Establish testing protocols for AI agents, automation workflows, and cross-platform integrations.

Monitor performance and continuously optimize for speed, accuracy, and reliability.

Technical Documentation

Produce workflow diagrams, integration playbooks, and technical specifications.

Maintain a knowledge base of automations and best practices.

Cross-Functional Coordination

Act as the bridge between AI engineers, developers, operations, and business stakeholders.

Ensure prompt engineers, workflow architects, and developers stay aligned with business outcomes.

Requirements
Technical Skills
Workflow Automation: Advanced experience with n8n or similar platforms; knowledge of design patterns and best practices.

CRM Platforms: Expertise in Salesforce, HubSpot, APIs, data models, and automation strategies.

AI & Automation: Working knowledge of conversational AI (Retell, Trillet, Bland), AI-driven marketing workflows, and operational AI systems (e.g., HR, finance, reporting).

Project Management: Expert in ClickUp for project tracking, reporting, and team collaboration.

Technical Analysis: Ability to review code, evaluate risks, and provide architecture guidance.

Experience Requirements
3+ years managing technical projects in AI, automation, or systems integration.

Hands-on experience with workflow automation (n8n, Zapier, Make, etc.).

Proven track record with CRM implementations and automation builds.

Background in voice AI projects is a plus, but broader AI/automation expertise is essential.

Experience working in operationally complex environments, with a strong grasp of scaling processes.

KPIs / Success Metrics

The Success Of This Role Will Be Measured By
Automation Coverage: % of business processes successfully automated across sales, marketing, and operations.

Efficiency Gains: Reduction in manual hours per month achieved through automation.

System Reliability: Uptime and error rates for automations, integrations, and AI agents.

Adoption & Usability: Internal team adoption rates of new automation tools and workflows.

Business Impact: Cost savings, revenue enablement, or measurable improvements in customer experience tied to automation initiatives.

Project Delivery: % of projects delivered on time and within scope, tracked in ClickUp.