2 IT Products jobs in Nigeria
Voice Products Automation Manager
Lagos, Lagos
CashXpress Nigeria Limited
Posted 6 days ago
Job Viewed
Job Description
CashXpress Nigeria Limited is a part of the global Fintech group of companies. We are a modern digital lending platform providing fast loans to our customers.
br>We are recruiting for the position of:
Title: Voice Products Automation Manager
Location: Head Office in Amuwo-Odofin, Lagos
Job Type: Full-time
Working Hours: 9:00 AM - 6:00 PM
Job Description:
This role is a key role in our company, ensuring that CashX voice bots and interactive voice systems serve our customers while minimizing costs.
This requires a deep understanding of customer behavior in lending, technological changes, communications services, AI trends, revenue generation, cost estimation and optimization, solution development and integration, and ensuring voice products are running smoothly at all times.
This position will include the following responsibilities:
- Develop voice products in the areas of onboarding, customer service/support and especially debt collection, through voice bots, interactive voice responses and integration with AI-powered voice agents - in collaboration with other team members.
- Develop, implement and optimize scripts and matrices for various departments: verification, customer service and loan repayment. Develop and manage matrices of communication solutions, interaction scripts.
- Track interactions between personalized paid variable voice products and recorded voice products using natural language processing tools with a focus on minimizing costs. Map predefined voice scripts and matrices to their categories using voice tools and AI tools.
- Manage the optimization of voice product tool capabilities, such as ElevenLab, n8n and others, as well as communication channels, such as Grafana, Webitel, etc. with a focus on subscription/request/usage pricing.
- Ensure full portfolio coverage and optimize coverage according to DPD schedules with voice products in all areas. Plan and time control the implementation of new voice products and technical aspects of their connection. Identify factors affecting the use of voice services by customers, as well as trends in inactivity/inefficiency.
- Track key performance indicators of the voice services segment and analyze data for product optimization: revenue, usage and retention of voice products. Monitor the life cycle, connectivity and capabilities of customers to stimulate the growth of process automation.
- Interact with department heads, supervisors and team leads to optimize product performance. Check the accuracy and completeness of data analysis and reporting on voice products. Provide regular reports on key performance indicators (KPIs) of products based on Power BI and Excel (daily, weekly, monthly) to management.
- Conduct market analysis to assess trends in the voice product industry/competitor activity and the use of similar or alternative tools.
Requirements:
Higher education in relevant fields.
Relevant experience and functional/technical skills.
2-3 years of experience in developing/engineering IT solutions in the field of voice products, with an emphasis on product data analysis.
Ability to work in a results-oriented organization. Experience in international companies is a plus.
Interest in and technical knowledge of the latest technologies and services used in the industry and related industries.
Excellent data analysis skills, attention to detail, adequacy and independence in decision-making.
Experience in digital lending, financial services, call centers or telecommunications will be an additional advantage.
br>We are recruiting for the position of:
Title: Voice Products Automation Manager
Location: Head Office in Amuwo-Odofin, Lagos
Job Type: Full-time
Working Hours: 9:00 AM - 6:00 PM
Job Description:
This role is a key role in our company, ensuring that CashX voice bots and interactive voice systems serve our customers while minimizing costs.
This requires a deep understanding of customer behavior in lending, technological changes, communications services, AI trends, revenue generation, cost estimation and optimization, solution development and integration, and ensuring voice products are running smoothly at all times.
This position will include the following responsibilities:
- Develop voice products in the areas of onboarding, customer service/support and especially debt collection, through voice bots, interactive voice responses and integration with AI-powered voice agents - in collaboration with other team members.
- Develop, implement and optimize scripts and matrices for various departments: verification, customer service and loan repayment. Develop and manage matrices of communication solutions, interaction scripts.
- Track interactions between personalized paid variable voice products and recorded voice products using natural language processing tools with a focus on minimizing costs. Map predefined voice scripts and matrices to their categories using voice tools and AI tools.
- Manage the optimization of voice product tool capabilities, such as ElevenLab, n8n and others, as well as communication channels, such as Grafana, Webitel, etc. with a focus on subscription/request/usage pricing.
- Ensure full portfolio coverage and optimize coverage according to DPD schedules with voice products in all areas. Plan and time control the implementation of new voice products and technical aspects of their connection. Identify factors affecting the use of voice services by customers, as well as trends in inactivity/inefficiency.
- Track key performance indicators of the voice services segment and analyze data for product optimization: revenue, usage and retention of voice products. Monitor the life cycle, connectivity and capabilities of customers to stimulate the growth of process automation.
- Interact with department heads, supervisors and team leads to optimize product performance. Check the accuracy and completeness of data analysis and reporting on voice products. Provide regular reports on key performance indicators (KPIs) of products based on Power BI and Excel (daily, weekly, monthly) to management.
- Conduct market analysis to assess trends in the voice product industry/competitor activity and the use of similar or alternative tools.
Requirements:
Higher education in relevant fields.
Relevant experience and functional/technical skills.
2-3 years of experience in developing/engineering IT solutions in the field of voice products, with an emphasis on product data analysis.
Ability to work in a results-oriented organization. Experience in international companies is a plus.
Interest in and technical knowledge of the latest technologies and services used in the industry and related industries.
Excellent data analysis skills, attention to detail, adequacy and independence in decision-making.
Experience in digital lending, financial services, call centers or telecommunications will be an additional advantage.
This advertiser has chosen not to accept applicants from your region.
0
Business Development Officer (Loans and Savings Products)
Lagos, Lagos
MRM INVESTMENT LTD
Posted 5 days ago
Job Viewed
Job Description
Job Description
Partner with the customer Relationship Supervisor in developing weekly/monthly plans about client mobilization and individual performance goals. br>Maintain a good knowledge of assigned market geographical areas and understand clients' needs with competing products.
Research and develop business opportunities within assigned geographical zones and assist the marketing department with market research and impact studies upon request.
Market all MRM Products and Services to potential clients by using the promotional tools as approved by management.
Responsible in acquisition and management of loans and savings portfolio; Loan initiation, processing, monitoring and prompt repayment.
Conduct a thorough loan analysis to ascertain the customer’s payment capacity and willingness; evaluate the credit risk before Credit Committee Meetings. < r>Reduce liquidity risk by aggressively mobilizing savings daily.
Ensure each loan disbursed complies with MRM lending procedures, policies, and methodology.
Prepare and present the report as assigned by your Team Lead/ Head, BDS.
Compile credit files with required documentation and hand them over to back office staff for processing.
Partner with the customer Relationship Supervisor in developing weekly/monthly plans about client mobilization and individual performance goals. br>Maintain a good knowledge of assigned market geographical areas and understand clients' needs with competing products.
Research and develop business opportunities within assigned geographical zones and assist the marketing department with market research and impact studies upon request.
Market all MRM Products and Services to potential clients by using the promotional tools as approved by management.
Responsible in acquisition and management of loans and savings portfolio; Loan initiation, processing, monitoring and prompt repayment.
Conduct a thorough loan analysis to ascertain the customer’s payment capacity and willingness; evaluate the credit risk before Credit Committee Meetings. < r>Reduce liquidity risk by aggressively mobilizing savings daily.
Ensure each loan disbursed complies with MRM lending procedures, policies, and methodology.
Prepare and present the report as assigned by your Team Lead/ Head, BDS.
Compile credit files with required documentation and hand them over to back office staff for processing.
This advertiser has chosen not to accept applicants from your region.
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