335 Insurance Customer Service jobs in Nigeria

Customer Service Representative

Location: Lagos Island (proximity required)

Employment Type: Full-time

Work Model: On-site; hybrid available upon confirmation

Experience: 3–5 years

About the Role

We're seeking a smart, detail-oriented Customer Service Representative who delivers precise, professional support across phone, chat, email, and in-person interactions. You'll help us keep clients delighted while maintaining meticulous records and strict confidentiality.

Key Responsibilities

• Respond to client inquiries via chat, phone, email, and in-person—professionally and on time.

• Resolve client concerns accurately while upholding the firm's standards.

• Collate and maintain data with exceptional attention to detail.

• Keep comprehensive records of all client interactions and service requests.

• Handle confidential client information with discretion.

• Collaborate with legal and administrative teams to ensure seamless service delivery.

Requirements

• 3–5 years' experience in a client-facing customer service role (professional services experience is a plus).

• Strong written and verbal communication skills.

• High accuracy and organization; comfortable managing multiple requests at once.

• Proficiency with email tools and basic office software (e.g., Google Workspace or MS Office); familiarity with CRM/helpdesk tools is an advantage.

• Integrity and respect for confidentiality.

• Ability to work from Lagos Island (proximity is mandatory).

Send CV to

Position:
Customer Service Representative

Work Mode:
Hybrid (on-site + remote)

Location:
Lagos, Nigeria

Salary Range:
₦120,000 – ₦150,000

As a
Customer Service Representative
at
29Workshop
, you will be the vital link between our customers and our technical team. You'll manage appointments, explain services clearly, provide transparent cost estimates, and guide customers through a smooth end-to-end service journey. Your ultimate goal is to build trust, deliver outstanding service, and ensure every customer feels valued and informed.

Key Responsibilities

• Serve as the primary point of contact, engaging with customers through the app, phone, email, and WhatsApp.
• Schedule, manage, and confirm service appointments efficiently using our booking system.
• Collaborate with technicians to understand vehicle issues and communicate them clearly to customers.
• Prepare detailed service estimates and cost breakdowns to ensure transparency.
• Process invoices, payments, and manage all related documentation with accuracy.
• Provide proactive updates on service progress, delays, or additional repair needs, securing customer approvals when required.
• Maintain detailed records of customer interactions, vehicle history, and services in the database.
• Handle complaints with empathy and professionalism, escalating to the Operations Manager when needed.
• Follow up with customers after service completion to ensure satisfaction and build loyalty.
• Stay updated on our services, promotions, and basic automotive knowledge.

Requirements & Qualifications

• Education:
  Minimum OND/HND (Business Administration or Marketing preferred).
• Experience:
  2–3 years in customer service (automotive industry experience is an advantage).
• Communication:
  Exceptional spoken and written English, with the ability to simplify technical terms.
• Technical and Admin Skills:
  Strong computer literacy, proficiency in Microsoft Office Suite, and experience with CRM software.
• Personal Qualities:
  Patience, empathy, professionalism, reliability, honesty, and the ability to multitask in a fast-paced environment.

How to Apply

If this role excites you, send your
CV and Cover Letter
(detailing why you are the right fit for 29Workshop) to:

Subject Line: Customer Service Representative Application

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Join the Dimaps Team

Over 50 Years of Powering Lagos – Now Expanding into the Future

We are growing and looking for passionate, proactive individuals to join our innovative team at Dimaps, a trusted brand in automotive batteries and solar energy (Green Force).

Active on social media and willing to support company campaigns.

Sales Representative / Customer Service Officer

Location: Lagos and Abuja

Role Overview:

This role involves attending to walk-in and online customers, promoting products (automotive batteries and solar solutions), managing leads, and ensuring a top-tier customer experience.

Responsibilities:

Attend to customers across all platforms (in-person, WhatsApp, Facebook, Instagram)

Upsell and cross-sell products and services

Build and maintain client relationships

Track leads and follow up till conversion

Represent the brand at roadshows or events when needed

Requirements:

OND/HND/B.Sc.

Excellent communication and interpersonal skills

Tech-savvy with knowledge of social media platforms

Basic computer proficiency (email, Excel, CRM tools, etc.)

Smart, presentable, and customer-oriented

Compensation:

Sales/Customer Service- Basic Salary

(plus commissions and performance bonuses)

At Dimaps, we believe every team member is a brand ambassador. We're building legacies and launching into the future with innovation. Join us and be part of something truly impactful

For enquiries you can also send whatsapp to

Our Client in Trade Fair is in need of a Customer Service Representative, you will be responsible for ensuring customers have a smooth and satisfying shopping experience both in-store and online. You will handle inquiries, provide product information, assist with sales, and maintain strong relationships with customers.

Key Responsibilities:

• Greet and attend to customers in a professional and friendly manner.
• Provide accurate information about products, prices, and promotions.
• Handle customer inquiries via phone, social media, and in-store.
• Assist in processing orders, invoicing, and ensuring timely deliveries.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Record and escalate customer complaints or issues to management.
• Support sales operations and ensure the store is organized and well-presented.
• Maintain accurate customer records and reports.

Job Requirements:

• Minimum of SSCE / OND / HND or equivalent qualification.
• 1–2 years of customer service or sales experience (preferably in retail or hair/beauty industry).
• Excellent communication and interpersonal skills.
• Ability to use basic computer applications and social media platforms.
• Strong attention to detail and organizational skills.
• Friendly, patient, and able to work under pressure.
• Must be reliable, punctual, and have a good attitude to work.

Job Type: Full-time

CUSTOMER SERVICE REPRESENTATIVE

Location: (Ghana/Nigeria/Kenya) – Hybrid

Type: Part-time / Full-time

About the Role:

We're looking for a confident, proactive Customer Service Representative who excels at building relationships and delivering exceptional support to global clients. This role is about being innovative, nimble, and smart—resolving client inquiries efficiently while enhancing engagement and overall satisfaction.

What You'll Do:

Client Support & Interaction

• Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.
• Resolve customer issues quickly and effectively, ensuring a positive experience.
• Maintain accurate and up-to-date records of client interactions and transactions.

Problem Solving & Process Improvement

• Identify recurring issues and provide smart, creative solutions.
• Suggest process improvements to enhance client satisfaction and operational efficiency.
• Collaborate with internal teams to address complex or escalated concerns.

Communication & Relationship Management

• Communicate clearly and professionally with clients from diverse cultural and geographic backgrounds.
• Build strong rapport and trust, ensuring clients feel valued and supported.
• Anticipate client needs and proactively offer solutions or guidance.

What You Bring:

• Bachelor's degree in Business, Communications, Marketing, or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability, curiosity, and attention to detail.
• Agile and adaptable, able to manage multiple priorities under pressure.
• Comfortable engaging with clients and collaborating across teams.
• Previous customer service experience is a plus, but willingness to learn is essential.

Why Join Us?

• Gain hands-on experience working with global clients.
• Develop professional skills in communication and client engagement.
• Be part of a supportive, growth-oriented team that values innovation and nimbleness.

Future Moves Recruitment Agency Limited (FMR Agency) - Our client, a Real Estate Company, is recruiting a well experienced and competent candidate to fill the position below:

Job Position: Customer Service Representative (Sales Representative)

Job Location: Bodija, Ibadan - Oyo

Employment Type: Full-time

Work Schedule: Monday–Friday (9:00 AM – 6:00 PM), Saturday (9:00 AM – 5:00 PM)

Job Sector: Gadgets & Electronics

About the Role

• We are seeking a customer-focused and detail-oriented Sales Representative/Customer Service Officer to join our team. The ideal candidate will be responsible for attending to walk-in customers, managing stock, and ensuring excellent customer experiences both in-store and over the phone. This role also requires close collaboration with the social media/content team to align offline sales with online promotions.

Key Responsibilities

• Attend to walk-in customers and guide them through their purchases.
• Provide excellent customer service to both in-store and phone inquiries.
• Inspect and verify the condition of new stock upon arrival.
• Arrange stock and maintain display shelves in line with company standards.
• Maintain accurate inventory and stock level records.
• Ensure proper handling and storage of electronics and accessories.
• Collaborate with the social media/content team to align sales with online campaigns.
• Monitor stock to prevent mismanagement or loss.

Requirements

• Minimum of National Diploma (ND) or equivalent.
• 2–3 years of proven experience in sales, customer service, or inventory management.
• Strong communication and interpersonal skills.
• Basic computer literacy.
• Trustworthy, reliable, and detail-oriented.
• Ability to multitask and work in a fast-paced environment.
• Must live in Bodija or it environ.

Compensation

N100,000 Monthly

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Today

Lagos Full Time

Construction NGN 75, ,000 Plus Commission

Easy Apply

Communication Courtesy Organizational Skills

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Minimum Qualification : OND
• Experience Level : No Experience
• Experience Length : No Experience/Less than 1 year
• Working Hours : Full Time

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
  Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

• 0-1 year experience
• Minimum of oND

Today

Lagos Full Time

IT & Telecoms NGN 150, ,000

Easy Apply

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
  Communicating with customers through various channels and media.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Today

Abuja Full Time

Real Estate NGN 75, ,000

Easy Apply

The Customer Representative will serve as the first point of contact for clients, prospects, and partners. This role requires empathy, clarity, and a solution-oriented mindset to ensure every interaction reflects Ultraceeti's commitment to excellence and legacy.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Act as the primary contact for customer inquiries through phone, email, WhatsApp, and social media.
• Provide accurate information about Ultraceeti's real estate offerings, mentorship program
  Handle feedback and escalations with professionalism.

Requirements:

• Great communication and listening skills
• Minimum of 1 year of experience
• The ideal candidate must be proactive
• BSc. Degree in a relevant course of study