3 Hotel Chains jobs in Nigeria
Guest Services Supervisor
Posted today
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Job Description
HIRING – Guest Service Supervisor (Private Beach Resort)
Location: Lagos (Satellite Town Axis – Ikaare/Ilashe Island)
Job Type: Full time
Work Schedule: (Wednesdays to Sundays)
Compensation – Pay ranges BTW N180k – N200k monthly net + 2 meals per day and other benefits
About Company: Our client is a private beach luxury resort that offers exclusive hospitality services to individual, family, and corporate clientele.
Job Summary: The company is seeking to hire an experienced Guest services Supervisor to serve as the first impression of our resort, ensuring that guests feel welcomed, cared for, and valued.
The successful candidate will manage all guest-facing interactions, coordinate with internal teams, and act as the central communication hub for delivering seamless hospitality experiences. He/she will also ensure that all activities, from guest records to reporting, will be managed on ZOHO CRM to ensure structured and efficient operations.
Key Responsibilities
Guest Service:
- Warmly welcome and check in guests, ensuring smooth arrivals and departures.
- Serve as the primary contact point for inquiries (phone, whatsapp, email, in-person).
- Proactively anticipate and respond to guest needs, ensuring exceptional service delivery.
- Handle client complaints or concerns with professionalism and follow-up until resolution.
- Maintain accurate guest records in ZOHO CRM, capturing preferences and feedback for repeat business.
- Upsell and cross-sell resort services (e.g., dining, events, recreational activities).
Front Office Administration:
- Oversee daily front desk operations (scheduling, guest communications, reservations).
- Provide accurate billing, invoicing, and payment records through the ZOHO Books system.
- Keep management updated on daily guest traffic, bookings, and occupancy trends via ZOHO dashboards and scheduled Zoom meetings.
- Track client feedback, service requests, and follow-ups within ZOHO or Watsapp, providing weekly reports with actionable recommendations.
Cross Department Coordination:
- Liaise with housekeeping, food and beverages, and recreational teams to ensure guest expectations are met.
- Receive inventory and procurement updates from the responsible officer; log service impacting issues into ZOHO CRM or TODO and escalate when needed.
- Support event coordination by communicating guest- specific needs or preferences to the relevant teams, tracking all notes in ZOHO.
Brand Representation and Relationship Building:
- Project the image of a high-end resort with polished communication and demeanor.
- Build rapport with guests to encourage loyalty, repeat bookings, and referrals.
- Assist in executing promotional campaigns and guest engagement initiatives, logging outcomes into Zoho for future reference.
Key Requirements:
- Minimum of HND or equivalent in Hospitality, Tourism, or related field.
- 3+ years proven work experience in client service, guest relations, or hospitality.
- Strong familiarity with ZOHO CRM and Hospitality software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Calm under pressure and problem-solving skills.
- Professional, approachable, and customer-focused personality.
Job Types: Full-time, Permanent
Pay: ₦180, ₦200,000.00 per month
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.
To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager.
Job Type: Full-time
Pay: ₦200, ₦250,000.00 per month
Ability to commute/relocate:
- Yaba: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Close Proximity to Ikeja ?
Experience:
- Management: 2 years (Required)
Head Operations Manager at a Hotel
Posted 22 days ago
Job Viewed
Job Description
• Oversee day-to-day hotel operations to ensure smooth running of all departments.
• Develop and implement operational policies and procedures.
• Supervise staff performance and foster a culture of service excellence.
• Monitor budgets, expenses, and ensure cost-effective operations.
• Drive business growth through innovative strategies in hotel marketing and customer engagement.
• Ensure compliance with health, safety, and service standards.
Requirements:
• Proven background in hotel operations with strong knowledge of hospitality management.
• Experience in hotel marketing, customer relations, or brand promotion.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask, manage teams, and maintain high standards under pressure.
• Minimum of a Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
What We Offer:
• Competitive salary and benefits.
• A dynamic and professional work environment.
• Opportunity for career growth within the hospitality industry.
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