2 Hotel Chains jobs in Nigeria
General Manager, Hotel Operations
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a hospitality conglomerate based in Nigeria with diverse business interests including restaurants, catering, snack food manufacturing, hotels, cinemas, and real estate development.Job Summary The General Manager is responsible for the overall strategic direction, operational efficiency, guest satisfaction, and financial performance of the hotel. This leadership role ensures that all departments operate in alignment with the brand’s standards, while also driving profitability, maintaining service excellence, and fostering a high-performance culture among staff.Key Responsibilities. • Ensure high-quality customer service and guest satisfaction.• Implement strategies to enhance the guest experience, including personalized services.• Monitor online reviews and guest feedback to drive continuous improvement.• Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.• Ensure smooth check-in/check-out procedures and efficient room turnovers.• Monitor inventory levels and coordinate procurement for hotel supplies.• Enforce health, safety, and sanitation regulations.• Work with the revenue management team to optimize room rates and occupancy.• Monitor operational expenses and manage budgets effectively.• Assist in cost control initiatives without compromising service quality.• Support sales and marketing efforts to boost bookings and revenue.• Supervise and provide guidance to department heads and staffRequirements• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. • Minimum 7-10 years in hotel operations, with managerial experience.• Strong leadership, problem-solving, and decision-making skills.• Excellent communication and interpersonal abilities.• Ability to work in a fast-paced environment and handle multiple responsibilities.• Knowledge of financial planning, budgeting, and revenue management
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Hotel and Resorts Operations Supervisor
234 Lagos, Lagos
Sigma Consulting Group
Posted 24 days ago
Job Viewed
Job Description
Location: Lekki, LagosIndustry: Hospitality / Beach ResortEmployment Type: Full-TimeGender Requirement: MaleExperience: 4 - 6 YearsMonthly Salary: ₦400,000About the Role:We are seeking a skilled and experienced Hotel and Resorts Operations Supervisor to lead and manage daily operations at our hospitality facility in Lekki. The successful candidate will play a key role in optimizing service delivery, managing frontline staff, and ensuring high standards of quality, efficiency, and guest satisfaction.Key Responsibilities:- Lead and supervise operational teams to meet daily performance and service targets.- Coordinate all on-site activities to ensure smooth and consistent service delivery.- Train, mentor, and evaluate team members to enhance productivity and accountability.- Identify workflow inefficiencies and implement actionable improvements.- Enforce safety protocols, company policies, and quality control standards.- Track key performance indicators (KPIs) and generate operational reports for management.- Resolve issues promptly to reduce service downtime or guest dissatisfaction.- Act as the communication bridge between frontline staff and senior management.RequirementsQualification - *Gender:* Male (as specified for operational logistics and accommodation).- *Experience:* Minimum of 4-6 years in a supervisory or operations role within hospitality (hotels, resorts, facilities).- *Education:* Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field.- *Skills:* - Proven leadership and team management skills. - Strong organizational, communication, and critical thinking skills. - Proficient in Microsoft Office Suite and operations management software. - Ability to work independently, handle multiple tasks, and adapt in a fast-paced environment.Benefits- Competitive salary: ₦400,000 per month.- Monthly performance-based bonuses.- Health insurance coverage.- Staff accommodation provided.- Career growth and leadership development opportunities.- Exposure to large-scale and structured hospitality operations.
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