27 Hospitality & Tourism jobs in Nigeria

Guest Relations Manager

Ikeja Hilton

Posted 3 days ago

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Job Description

A Guest Relations Manager manages the needs of VIP and long-stay guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints.
+ Ensure a very high level of customer service is constantly maintained for reception and lobby area.
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
+ Communicate with all managers and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all reception meetings.
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BW4Y_
**EOE/AA/Disabled/Veterans**
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Hotel Cleanliness Expert

Marriott

Posted 3 days ago

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Job Description

**Additional Information**
**Job Number** 25138522
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Owerri Select, Plot H/1 Nekede Pocket Layout, New Owerri, Imo, Nigeria,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Conference and Events Coordinator

Ikeja Hilton

Posted 7 days ago

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Job Description

A Conference and Events Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.
**What will I be doing?**
As a Conference and Events Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Events Operations Coordinator will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Welcome guests in a polite and friendly manner
+ Coordinate seating for customers
+ Up-sell with latest departmental incentives
+ Manage Conference and Banquet set-ups
+ Ensure guests are billed accurately
+ Follow cash handling procedures
+ Manage guest queries in a timely and efficient manner
+ Strive to achieve departmental targets as part of the team
+ Ensure cleanliness of work areas
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Comply with local licensing laws
+ Assist other departments wherever necessary and maintain good working relationships
+ Be environmentally aware
**What are we looking for?**
A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills
+ Committed to delivering high levels of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Food and Beverage and/or industry experience
+ Experience with cash handling
+ Knowledge of Food Hygiene Regulations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Catering and Event Services_
**Title:** _Conference and Events Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BVWV_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Hotel Cleanliness Expert

Ikot Ekpene Marriott

Posted 8 days ago

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Job Description

**Additional Information** This Position is for Nigerian (local)
**Job Number** 25135455
**Job Category** Housekeeping & Laundry
**Location** Four Points by Sheraton Ikot Ekpene, Raffia City Plaza, Ikot Ekpene, Nigeria, Nigeria, 530101VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
This Position is for Nigerian (local) only
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Domestic Staff

Port Harcourt, Rivers Hermosa-Agency Limited

Posted 1 day ago

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Job Description

Responsibilities can include cleaning, laundry, meal preparation, childcare, and running errand
Provides various services to a household br>Maintaining cleanliness
Organizing the house
Supporting daily tasks.
taking care of children.
This advertiser has chosen not to accept applicants from your region.

Senior Travel Consultant

Lagos, Lagos PEOPLE CAPACITY MANAGEMENT

Posted 3 days ago

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Job Description

Role Summary
Will drive the strategic growth and operational growth of the company in the Concierge - Travel & Tours sector. This role requires a dynamic leader with a proven track record in high-end concierge management, sales, networking, and team leadership, all with a focus on delivering exceptional service excellence. br>
RESPONSIBILITIES:
• Sales Expertise: Extensive background in sales management with a strong track record of driving revenue within the concierge space. < r>• Knowledgeable in the use of Travel Technology Systems, including travel tech such as Amadeus, Galileo, Travelperk etc. < r>• Curate leisure, business and official travel packages (flight, hotel, airport transfers, tours, etc) < r>• Develop both local and global partnerships < r>• Foster Strategic relationships with investors, partners and prospective clients to identify business needs and expansion. < r>
QUALIFICATIONS:
• Bachelor's degree in management, Business, or a related field. < r>• 5+ years in a senior leadership role within concierge (e.g., high-end Travel agencies, premium flight services, upscale vacation rentals). < r>• Extensive sales management experience, with a track record of revenue growth in travel. < r>• Strong industry network and connections in luxury hospitality or travel, capable of unlocking high-value client and partnership opportunities. < r>• Proficiency in the use of Travel Technology Systems, including travel tech such as Amadeus, Galileo, Travelperk etc. and a tech-savvy approach to operations.
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Event Coordinator

Lagos, Lagos Beautiful Ideas ltd

Posted 5 days ago

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Job Description

1. Plan and execute events (corporate, weddings, conferences, etc.).
2. Coordinate logistics (venue, catering, decorations). br>3. Manage event timelines, budgets, and vendors.
4. Communicate with clients, stakeholders, and team members.
5. Ensure event setup, execution, and breakdown.
6. Troubleshoot issues during events.

Requirements:
1. Event planning experience.
2. Strong organizational and communication skills.
3. Attention to detail and problem-solving.
4. Ability to work under pressure.
5. Knowledge of event software and tools
This advertiser has chosen not to accept applicants from your region.
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Head Operations Manager at a Hotel

Abuja, Abuja Federal Capital Territory Avocado Recruiters

Posted 7 days ago

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Job Description

Key Responsibilities:
• versee day-to-day hotel operations to ensure smooth running of all departments. br> • D velop and implement operational policies and procedures. < r> • S pervise staff performance and foster a culture of service excellence. < r> • M nitor budgets, expenses, and ensure cost-effective operations. < r> • D ive business growth through innovative strategies in hotel marketing and customer engagement. < r> • E sure compliance with health, safety, and service standards. < r>
Requirements:
• P oven background in hotel operations with strong knowledge of hospitality management. < r> • E perience in hotel marketing, customer relations, or brand promotion. < r> • S rong leadership, communication, and problem-solving skills. < r> • A ility to multitask, manage teams, and maintain high standards under pressure. < r> • M nimum of a Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
What We Offer:
• Competitive salary and benefits. < r> • A dynamic and professional work environment. < r> • O portunity for career growth within the hospitality industry.
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Manager, Property and Hospitality Services

Ralds and Agate Limited

Posted 8 days ago

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Job Description

Role Overview:
We’re seeking a dynamic professional to manage our real estate and hospitality assets, including short-let apartments, flexi-rentals, and leisure properties. The ideal candidate will ensure operational excellence, drive revenue, and lead strategic expansion initiatives. br>
Job Requirements:

• Bachelor’s degree in Estate Management, Hospitality, Business Administration, or related fields
• Postgraduate degree (MBA, MSc) and/or professional certifications (e.g., NIESV, IFMA) are an advantage < r>
• Minimum of 12 years' experience in property management, hospitality, or short-let operations < r>
• Strong track record in managing residential or leisure properties and growing occupancy < r>
• Excellent leadership, team management, sales, and communication skills. < r>
• Knowledge of real estate leasing, short-let markets, and hospitality service standards < r>
• Oversee the setup, branding, and conversion of properties to hospitality-grade standards < r>
• Manage daily operations, guest services, and maintenance across all units < r>
• Drive occupancy, leasing, and guest satisfaction targets < r>
• Lead the planning and launch of new short-let and leisure properties < r>
• Build and manage a network of freelance agents to support bookings and sales < r>
• Recruit, train, and supervise hospitality and support staff < r>
• Develop and enforce service delivery standards and operational procedures < r>
• Expand the number of managed units through property sourcing and negotiations < r>
• Monitor performance metrics and ensure cost-effective operations < r>
• Ensure compliance with internal policies and regulatory requirements
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Hotel Manager(Immediate joiner)

HRD solutions

Posted 9 days ago

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Job Description

About Us
Our client is seeking to hire an experienced Hotel Manager . We are a unique fusion of Art and Hospitality, our guests choose us for excellence and personalized attention. We are seeking a dynamic and experienced Hotel Manager to lead our team, elevate guest satisfaction, and drive operational efficiency. br>
Key Responsibilities
• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance < r>• Ensure exceptional guest service standards and resolve guest complaints efficiently < r>• Recruit, train, and manage hotel staff, fostering a culture of professionalism and teamwork < r>• Monitor financial performance, prepare budgets, and ensure profitability targets are met < r>
Requirements
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Excellent customer service and communication abilities < r>Must be ready to resume in August

What We Offer
• Competitive salary and performance-based incentives < r>• Accommodation < r>• A supportive and collaborative working environment < r>• The opportunity to lead one of the region’s most reputable hospitality brands
Employment Type: Full-time/Onsite
Salary: 400k – 500k
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