7 Hospitality Operations jobs in Nigeria

Job Title: Operations Manager –Restaurant

Location: Amuwo Odofin

Reports To: Managing Director

Employment Type: Full-Time

Job Summary:

We are seeking a highly organized and experienced Operations Manager to oversee the day-to-day operations of a fast-paced restaurant located within a filling station. The ideal candidate will be responsible for managing staff, maintaining high food quality and hygiene standards, optimizing customer experience, and ensuring smooth coordination with the filling station team for seamless operations.

Key Responsibilities:

Restaurant Operations

• Supervise daily front and back-of-house operations.
• Ensure food preparation, presentation, and service meet quality and safety standards.
• Manage inventory, stock levels, and vendor relationships for timely supply of ingredients and consumables.
• Oversee maintenance of kitchen equipment and dining facilities.

Team Management

• Hire, train, schedule, and evaluate restaurant staff (chefs, servers, cleaners, etc.).
• Foster a positive work environment and promote teamwork and accountability.
• Conduct regular performance reviews and implement continuous improvement plans.

Customer Experience

• Ensure excellent customer service is delivered at all times.
• Address and resolve customer complaints efficiently and professionally.
• Monitor dining experience, cleanliness, and order accuracy.

Health & Safety Compliance

• Ensure full compliance with local health and safety regulations.
• Conduct routine hygiene checks and staff training on food safety practices.
• Liaise with health inspectors and respond to audit findings.

Financial Oversight

• Monitor daily cash flow, POS systems, and reconcile reports.
• Assist with budgeting, cost control, and expense management.
• Track key performance indicators (KPIs) such as sales, labor costs, and profit margins.

Coordination with Filling Station Operations

• Align restaurant operations with peak hours and customer traffic from the filling station.
• Collaborate with station management for shared resources (e.g., security, utilities, cleaning).
• Maximize cross-selling opportunities (e.g., meal deals with fuel purchases).

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3+ years of experience in restaurant or food service operations, with at least 1 year in a supervisory or managerial role.
• Experience working in or managing businesses within service stations or hybrid commercial environments is a plus.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Knowledge of food safety and local health regulations.
• Proficiency in restaurant POS systems and inventory management software.
• Must also ready to extend his service to other branch of the organization if need be.

Working Conditions:

• Must be willing to work weekends, holidays, and flexible shifts.
• Ability to stand for extended periods and handle the physical demands of a fast-paced restaurant environment.

Job Type: Full-time

Pay: ₦300, ₦400,000.00 per month

Job Title: Operations Manager –Restaurant

Location:
Amuwo Odofin

Reports To:
Managing Director

Employment Type:
Full-Time

Job Summary:

We are seeking a highly organized and experienced Operations Manager
to oversee the day-to-day operations of a fast-paced
restaurant located within a filling station
. The ideal candidate will be responsible for managing staff, maintaining high food quality and hygiene standards, optimizing customer experience, and ensuring smooth coordination with the filling station team for seamless operations.

Key Responsibilities:

Restaurant Operations

• Supervise daily front and back-of-house operations.
• Ensure food preparation, presentation, and service meet quality and safety standards.
• Manage inventory, stock levels, and vendor relationships for timely supply of ingredients and consumables.
• Oversee maintenance of kitchen equipment and dining facilities.

Team Management

• Hire, train, schedule, and evaluate restaurant staff (chefs, servers, cleaners, etc.).
• Foster a positive work environment and promote teamwork and accountability.
• Conduct regular performance reviews and implement continuous improvement plans.

Customer Experience

• Ensure excellent customer service is delivered at all times.
• Address and resolve customer complaints efficiently and professionally.
• Monitor dining experience, cleanliness, and order accuracy.

Health & Safety Compliance

• Ensure full compliance with local health and safety regulations.
• Conduct routine hygiene checks and staff training on food safety practices.
• Liaise with health inspectors and respond to audit findings.

Financial Oversight

• Monitor daily cash flow, POS systems, and reconcile reports.
• Assist with budgeting, cost control, and expense management.
• Track key performance indicators (KPIs) such as sales, labor costs, and profit margins.

Coordination with Filling Station Operations

• Align restaurant operations with peak hours and customer traffic from the filling station.
• Collaborate with station management for shared resources (e.g., security, utilities, cleaning).
• Maximize cross-selling opportunities (e.g., meal deals with fuel purchases).

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3+ years of experience in restaurant or food service operations, with at least 1 year in a supervisory or managerial role.
• Experience working in or managing businesses within service stations or hybrid commercial environments is a plus.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Knowledge of food safety and local health regulations.
• Proficiency in restaurant POS systems and inventory management software.
• Must also be ready to extend his service to other branches of the organization if need be.

Working Conditions:

• Must be willing to work weekends, holidays, and flexible shifts.
• Ability to stand for extended periods and handle the physical demands of a fast-paced restaurant environment.

We are seeking an experienced Brand Operations Manager with at least 3 years of proven expertise in the Quick Service Restaurant (QSR) industry. The ideal candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, managing staff, and driving sales growth in a fast-paced environment.

Key Responsibilities:

Production Operations:

• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
• Hands-on experience in kitchen management
• Knowledge of recipe documentation
• Overseas the entire business operations, ensuring a lean operation is maintained
• Products research and development

Customer Service:

• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
• Liaise with other sales team member on customer orders interfacing between client & company
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

Sales and Revenue:

• Potentially handling online orders and deliveries through an e-commerce platform.
• Implement strategies to increase sales and revenue for the online store.
• Create and implement the strategy for increased sales, including cross-sell and Up-sell of all products and services, in-house and online to current and potential customers

E-commerce Integration:

• Potentially manage online orders, order status update, processed order tag, delivery logistics, and other related operations through an e-commerce platform.

Staff Management:

• Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.

Inventory and Cost Control:

• Monitor inventory levels, manage costs, and potentially handle procurement of supplies.

Quality Control:

• Maintain high standards of food quality, hygiene, and overall restaurant presentation.

Reporting:

• Basic accounting skills and indept knowledge of FIFO process
• Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
• And other tasks as assigned by the management

Qualifications/Experiences

• BSC Preferably in Business Administration Accounting, Marketing, or a related field.
• At least 3 years of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Knowledge of food safety standards and health regulations
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced setting
• Attention to detail to ensure accuracy and quality in all aspects of the business.

Job Type: Full-time

Pay: From ₦250,000.00 per month

Hotel Operations Manager Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.

To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager.

Job Type: Full-time

Pay: ₦200, ₦250,000.00 per month

Ability to commute/relocate:

• Yaba: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Close Proximity to Ikeja ?

Experience:

• Management: 2 years (Required)

Job Title: Operations Manager

Location: Amuwo Odofin

Reports To: Managing Director

Employment Type: Full-Time

Summary

We are hiring an Operations Manager to oversee a restaurant within a filling station. The role involves managing daily operations, leading staff, ensuring excellent customer experience, and coordinating with the filling station team for seamless service delivery.

Key Responsibilities

• Oversee daily front- and back-of-house operations.

• Ensure food quality, hygiene, and compliance with safety regulations.

• Recruit, train, and manage restaurant staff.

• Drive customer satisfaction and resolve complaints promptly.

• Manage inventory, vendors, and cash flow.

• Track KPIs and support budgeting/cost control.

• Collaborate with filling station management to maximize efficiency and sales.

Requirements

• Bachelor's degree in Hospitality, Business, or related field (preferred).

• 3+ years in restaurant/food service operations, including 1+ year in management.

• Strong leadership, problem-solving, and organizational skills.

• Knowledge of food safety standards and POS/inventory systems.

• Flexibility to work weekends, holidays, and shifts.