92 Helpdesk Lead jobs in Nigeria

Description:

IT Service Desk Analyst

Location: Onne Rivers State

Department: IT

Company: Pipe Coaters Nigeria Limited

Are you passionate about Information Technology and curious to understand how things work? Then, we want to make you one of us If you get here, it is clear that you love IT and computer science and you enjoy being hands on.

Let us give you a few details about us. We have a pleasant work environment and we strive as a team. We provide continuous feedback and together we establish the right career & development plan for you.

What will you do in your day-to-day job

• Assists providing user support and solves hardware, software, technology and application incidents carrying out tasks such as
  
  password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
• Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates identifying
  
  IT improvements and requests their development, participating in all issues.
• Carries out the necessary activities to provide immediate incident solutions, so that customers countinue with their work as
  
  soon as possible.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures
  
  and practices and minimizing the impact of the incident on Service levels.
• Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations
  
  that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

Your profile:

• Degreed in: A tertiary qualification in a field related to Information Technology
• Experience: Minimum of 1–3 years of relevant work experience
• Language: English - Intermediate
• Specific knowledge: Globally Recognized Certifications in either Microsoft, Cisco etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry recognized standards and in-line with the best practices guidelines

If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.

Thank you for your interest.

Location:Onne, Rivers, Nigeria

Date: Aug 18, 2025

Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers'? entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Position: Service Desk Coordinator

Job Location: Lagos

Role Summary

• Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units.
• This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities

• Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.
• Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.
• Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.
• Act as escalation point for complex user issues or complaints, including VIP user support.
• Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.
• Facilitate onboarding, training, and upskilling of service desk analysts.
• Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.
• Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.
• Lead daily huddles, incident trend reviews, and continuous improvement sessions.
• Support development and review of knowledge articles, SOPs, and escalation paths.
• Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Attributes & Requirements

• Education: Bachelor's degree in information technology, Computer Science, or related discipline.
• Experience: 5-7 years in IT support, with at least 2 years in a supervisory or lead role.
• Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.
• Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We Are Hiring

Job Role: Service Desk Coordinator

Industry: Technology

Role Summary:

Oversee the day-to-day operations of the service desk team, ensuring efficient omnichannel support delivery, SLA compliance, and user satisfaction across all business units. This role coordinates online and field support teams, drives performance management, ensures adherence to ITIL standards, and provides high-level support for executive users.

Key Responsibilities:

* Supervise daily operations of the online and field support service teams, ensuring seamless issue resolution across channels.

* Monitor ticket queues, performance metrics, and escalation handling to meet or exceed SLA targets.

* Coordinate shift roasters, team availability, and workload balancing to ensure 24/7 coverage where applicable.

* Act as escalation point for complex user issues or complaints, including VIP user support.

* Conduct quality assurance checks on ticket resolution, user interactions, and knowledge base usage.

* Facilitate onboarding, training, and upskilling of service desk analysts.

* Track and report on key performance indicators (e.g, FCR, CSAT, queue wait time), recommending improvements as needed.

* Collaborate with IT service management, infrastructure, and application support teams to resolve cross-functional issues.

* Lead daily huddles, incident trend reviews, and continuous improvement sessions.

* Support development and review of knowledge articles, SOPs, and escalation paths.

* Champion a user-centric service culture aligned with our business needs and digital transformation goals.

Job Attributes & Requirements:

* Education: Bachelor's degree in information technology, Computer Science, or related discipline.

* Experience: 5–7 years in IT support, with at least 2 years in a supervisory or lead role.

* Certifications: Required – ITIL Foundation. Preferred – Microsoft 365 Certified, CompTIA A+, or equivalent.

* Skills: Strong leadership, multitasking in high-volume environments, performance management, ITSM proficiency, and excellent communication.

Apply Now:

Send your CV to using the job role as the subject.

Application Deadline: Friday, 22nd August 2025

Company Description

Unity Bank is one of Nigeria's leading retail banks, licensed by the Central Bank of Nigeria. With 219 business offices nationwide, Unity Bank is the 7th largest bank by business locations in Nigeria and a significant contributor to the nation's GDP. Complementing its physical branches, the bank offers various electronic channels such as POS, ATMs, Mobile, and Internet Banking. Unity Bank is committed to becoming the Retail Bank of choice for all Nigerians by delivering best-in-class banking services, maintaining customer information security, and fostering a dedicated and resourceful workforce.

Role Description

This is a full-time on-site role located in Maiduguri for a Regional Service Desk and IT Support Officer. The officer will be responsible for providing technical support, troubleshooting issues, and maintaining IT systems including desktop computers and printers. Day-to-day tasks include resolving user queries, managing IT infrastructure, and ensuring seamless operation of IT services within the region.

Qualifications

• Technical Support and Troubleshooting skills
• Proficiency with Information Technology systems
• Experience with Desktop Computers and Printer Support
• Strong problem-solving skills and attention to detail
• Ability to work independently and on-site
• Excellent communication and customer service skills
• Relevant certifications in IT support or related fields are a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

Today

Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Customer Service Orientation Time Management Basic computer knowledge

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Provide excellent customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Support operations team in monitoring and coordinating orders and deliveries.
• Work closely with riders and vendors to ensure timely and accurate service.
• Maintain accurate records of customer interactions and operational processes.
  Support management in operational planning and reporting.

Requirements:

• Minimum of OND/HND/B.Sc in any relevant field.
• Prior experience in customer service, logistics, or food delivery platforms is an advantage.
• Excellent communication skills (spoken and written).
• Comfortable using smartphones, apps, and computer dashboards.
• Ability to multitask and stay calm under pressure.
• Must be based in Abeokuta or willing to relocate.

Crescita Solutions is a results-focused digital marketing agency in Nigeria & Ghana, helping brands, creators, and organizations achieve measurable growth through data-driven campaigns, high-impact branding, and cutting-edge web technologies.

We are recruiting to fill the position below:

Job Position: Customer Support / Client Success Associate

Job Location: Lagos

Role Overview

• We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients.
• This role requires someone who is empathetic, detail-oriented, and skilled at building relationships.
• You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Preferred Qualifications:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Very attractive.

Method of Application

Interested and qualified candidates should send their CV / Portfolio to: using "Customer Support / Client Success Associate – Crescita Solutions" as the subject of the email.

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.

• Provide exceptional customer service and ensure customer satisfaction and retention.

• Promote and upsell products or services to meet or exceed sales targets.

• Manage customer inquiries, complaints, and requests efficiently.

• Work collaboratively with the team to achieve departmental goals.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Minimum 3 years of experience in a similar customer support and sales role.

• Automotive industry experience is a strong plus.

• Excellent communication and interpersonal skills.

• Ability to perform under pressure and meet sales targets.

• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").

• Experience working in a fast-paced environment.

• A team player who thrives in collaborative settings.

• Must be able to work 6 days a week.