2 Healthcare jobs in Enugu
Patient Services Coordinator
Posted 13 days ago
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Job Description
We are seeking a detail-oriented and service-driven Patient Services Coordinator (PSC) to join our hospital team. This role plays a pivotal part in delivering a smooth, professional, and supportive inpatient experience—from admission through discharge.
The ideal candidate is not only highly organized but also process-focused, with a strong ability to monitor service workflows, implement procedures, and report performance metrics. While hospital or clinical experience is advantageous, individuals with a background in hospitality, hotel management, or structured client service roles are also strongly encouraged to apply.
Key ResponsibilitiesAdmission Coordination: Oversee inpatient admissions—documentation, consent, and billing initiation.
Bed Management: Work with nursing staff to manage bed allocation and monitor availability.
Patient Orientation: Guide new patients through hospital routines, services, and patient rights.
Care Navigation: Act as the liaison between patients, families, and healthcare teams to ensure clear and timely communication.
Ward Round Support: Participate in clinical rounds to report service-related concerns and capture patient feedback.
Family Liaison: Provide regular updates and assistance to patients’ families on visitation and discharge plans.
Discharge Coordination: Facilitate smooth discharges in collaboration with medical, transport, and billing teams.
Service Quality Monitoring: Track patient satisfaction, resolve non-clinical issues (e.g., food, comfort), and uphold service standards.
Documentation & Reporting: Maintain accurate logs and submit daily reports on discharges, issues, and service data.
Compliance Support: Ensure patient privacy, dignity, and adherence to professional care standards.
RequirementsQualifications & ExperienceEducation: B.Sc. or HND in Health Administration, Hospitality Management, Public Health, Social Sciences, or related fields.
Experience: 2–4 years in inpatient coordination, hospital front desk, hotel guest services, or structured service delivery roles.
Understanding of patient workflows (admission to discharge) or similar service systems.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to multitask in a fast-paced and client-facing environment.
Desirable AttributesExperience in a specialist or tertiary care hospital.
Knowledge of NHIS/HMO billing and DAMA protocols.
Familiarity with patient rights and infection prevention.
Calm, empathetic, and service-focused demeanor.
Skilled in analyzing service data and reporting for improvements.
BenefitsCompetitive salary with regular performance reviews.
Professional development and in-service training opportunities.
Inclusive and collaborative workplace culture.
Career growth in a progressive healthcare network.
Access to staff healthcare and wellness programs.
Note to Applicants: This role is best suited to candidates with experience in service management , process implementation , and client satisfaction reporting . Hospitality professionals with transferable skills are welcome.Patient Services Coordinator
Posted 27 days ago
Job Viewed
Job Description
We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our dynamic healthcare team. This role is pivotal in managing the end-to-end inpatient experience , from admission through to discharge. The ideal candidate will serve as a key liaison between patients, families, and multidisciplinary hospital teams to ensure seamless care delivery and an exceptional patient experience .
Key ResponsibilitiesAdmission Coordination
Oversee and process inpatient admissions, ensuring all documentation, consents, and billing procedures are completed accurately.
Bed Management
Collaborate with nursing and ward managers to allocate beds effectively and maintain real-time updates on bed availability.
Patient Orientation
Welcome admitted patients and provide information about ward routines, available hospital services, patient rights, and responsibilities.
Care Navigation
Serve as the bridge between patients, families, and healthcare providers to ensure clear, timely communication and continuity of care.
Daily Rounds Support
Participate in ward rounds when necessary to flag patient service issues and log patient experience feedback.
Family Liaison
Act as the designated point of contact for approved family communications, visitation policies, and discharge planning.
Discharge Coordination
Ensure a smooth discharge process by coordinating with the clinical, billing, pharmacy, and transport teams.
Service Quality Monitoring
Track patient satisfaction, escalate concerns, and support special needs such as dietary restrictions, mobility assistance, or religious observances.
Documentation & Reporting
Maintain thorough records of patient service activities and submit daily reports on patient discharges, complaints, and observations.
Compliance Support
Adhere to hospital standards on patient confidentiality, safety, professionalism, and infection control.
RequirementsQualifications & ExperienceB.Sc. or HND in Health Administration, Public Health, Social Sciences, or related fields
2–4 years of relevant experience in inpatient coordination, hospital front-office, or patient liaison roles
Proficiency in Microsoft Office (Word, Excel, Outlook)
Solid understanding of hospital workflows for admission and discharge
Strong communication, interpersonal, and problem-solving skills
Ability to multitask and stay calm in fast-paced environments
Desirable AttributesExperience working in specialist or tertiary care settings
Familiarity with NHIS and HMO billing processes
Understanding of patient rights, DAMA, and infection control procedures
Data reporting and analytical skills
Empathetic, calm, and service-oriented approach
BenefitsCompetitive salary with periodic performance-based reviews
Access to training, mentorship, and career advancement opportunities
Supportive team culture and a collaborative work environment
Health insurance and wellness initiatives
Opportunities to work within a fast-growing healthcare network
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