33 Guest Services jobs in Nigeria
Front Desk Officer
Lagos, Lagos
Applied Engineering Technology Initiative Limited
Posted today
Job Viewed
Job Description
Provide exceptional customer service to clients.
Provide administrative service to all the departments br> andle incoming mails and other materials
ollate information
aintain databases
ommunicate verbally and in writing to answer inquiries and provide information
iaison with internal and external contacts
anage and coordinate the flow of information both internally and externally
perate office equipment
Provide administrative service to all the departments br> andle incoming mails and other materials
ollate information
aintain databases
ommunicate verbally and in writing to answer inquiries and provide information
iaison with internal and external contacts
anage and coordinate the flow of information both internally and externally
perate office equipment
This advertiser has chosen not to accept applicants from your region.
0
Front desk Officer
Cycle HealthTech LTD
Posted 7 days ago
Job Viewed
Job Description
The Front Desk Officer is the first point of contact at Cycle Health Tech Ltd. You will be responsible for creating a warm, professional, and efficient front-desk experience for visitors, staff, and clients. Your role is essential to our company's image, operations, and customer service.
br> Key Responsibilities:
Greet and attend to visitors in a friendly and professional manner.
Answer incoming calls, emails, and messages; direct them to the appropriate departments.
Maintain a clean and organised front desk area.
Receive, sort, and distribute deliveries and correspondence.
Manage scheduling for meeting rooms and appointments.
Support administrative duties such as filing, photocopying, and record keeping.
Assist in onboarding and guiding guests or new team members.
Maintain visitor logs.
Uphold confidentiality and company policies at all times.
Requirements:
Minimum of a B.Sc. in any relevant field
2 years of experience in a front desk or administrative role (preferred)
Excellent communication and interpersonal skills
Friendly, approachable, and professional demeanour
Proficient in Microsoft Office tools (Word, Excel, Outlook)
Ability to multitask and handle pressure calmly
Well-organised and detail-oriented
Knowledge of office equipment (printers, scanners, etc.)
Key Competencies:
Customer service excellence
Time management
Verbal and written communication
Initiative and problem-solving
Strong sense of responsibility and confidentiality
Working Conditions:
On-site (Ikeja Office)
Monday to Friday, 8:00 AM – 5:00 PM
br> Key Responsibilities:
Greet and attend to visitors in a friendly and professional manner.
Answer incoming calls, emails, and messages; direct them to the appropriate departments.
Maintain a clean and organised front desk area.
Receive, sort, and distribute deliveries and correspondence.
Manage scheduling for meeting rooms and appointments.
Support administrative duties such as filing, photocopying, and record keeping.
Assist in onboarding and guiding guests or new team members.
Maintain visitor logs.
Uphold confidentiality and company policies at all times.
Requirements:
Minimum of a B.Sc. in any relevant field
2 years of experience in a front desk or administrative role (preferred)
Excellent communication and interpersonal skills
Friendly, approachable, and professional demeanour
Proficient in Microsoft Office tools (Word, Excel, Outlook)
Ability to multitask and handle pressure calmly
Well-organised and detail-oriented
Knowledge of office equipment (printers, scanners, etc.)
Key Competencies:
Customer service excellence
Time management
Verbal and written communication
Initiative and problem-solving
Strong sense of responsibility and confidentiality
Working Conditions:
On-site (Ikeja Office)
Monday to Friday, 8:00 AM – 5:00 PM
This advertiser has chosen not to accept applicants from your region.
1
Front Desk Social Media Handler
Maitama
YBB Beauty Clinic & Salon
Posted 15 days ago
Job Viewed
Job Description
Our company YBB Beauty Clinic & SPA is looking for a professional front desk clerk to oversee all receptionist, secretarial and social media inquiry duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, client appointment scheduling and social media post & engagements.
br>Job Description
Includes but not limited to responsibilities like greeting visitors, managing staff check-ins and check-outs, answering phone calls, directing inquiries, maintaining the reception area, handling administrative tasks like scheduling appointments, and ensuring a positive first impression for guests, all while demonstrating excellent customer service skills and a professional demeanor; essentially serving as the first point of contact for a company or establishment. You will also be responsible for handling the social media page for the business (Instagram).
Requirements:
HND, BSc or relevant qualification.
Must have experience with editing and posting on social media (Instagram, TikTok and SnapChat)
Must have experience in editing with CAPCUT and INSHOT
Good understanding of office administration and basic customer service practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs and others.
br>Job Description
Includes but not limited to responsibilities like greeting visitors, managing staff check-ins and check-outs, answering phone calls, directing inquiries, maintaining the reception area, handling administrative tasks like scheduling appointments, and ensuring a positive first impression for guests, all while demonstrating excellent customer service skills and a professional demeanor; essentially serving as the first point of contact for a company or establishment. You will also be responsible for handling the social media page for the business (Instagram).
Requirements:
HND, BSc or relevant qualification.
Must have experience with editing and posting on social media (Instagram, TikTok and SnapChat)
Must have experience in editing with CAPCUT and INSHOT
Good understanding of office administration and basic customer service practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs and others.
This advertiser has chosen not to accept applicants from your region.
2
Vacancy for Front Desk Admin Personnel / Receptionist in Lekki, Lagos
23401 Lagos, Lagos
Globalclique HR
Posted 507 days ago
Job Viewed
Job Description
RECRUITMENT MANAGER: GLOBALCLIQUE HR TITLE OF POSITION: Vacancy for Front Desk Admin Personnel / Receptionist in Lekki, Lagos POSITION TYPE: Full Time SALARY: N70,000 - N100,000 LOCATION: Lekki WORK HOURS: Flexible Job Summary: We are in search of a proficient Front Desk Admin Personnel / Receptionist to join our team in Lekki. The selected candidate will play a pivotal role in managing our front desk operations while also demonstrating strong computer skills to provide essential technical support as required. Responsibilities: Greet and extend a courteous welcome to all visitors, clients, and employees.Maintain the organization and tidiness of the front desk area to reflect the company's image.Utilize computer proficiency to assist employees and guests with basic technical inquiries.Oversee general administrative tasks such as data entry, filing, and record maintenance.Collaborate with various departments to ensure effective communication and assistance.Monitor and replenish office supplies, placing orders when necessary.Stay informed about company updates to provide accurate information to inquiries.Assist in coordinating company events, meetings, and workshops.Foster a positive and collaborative atmosphere within the workspace.Requirements Requirements: Minimum of OND/NCE in any discipline with proven work experience.Previous experience in an office assistant or clerk role is an advantage.Sound IT literacy and familiarity with office software (e.g., MS Office Suite).Excellent organizational and multitasking skills.Strong verbal and written communication abilities.Ability to work well both independently and as part of a team.Friendly, proactive, and reliable with a positive attitude.Attention to detail and the ability to follow instructions.Benefits Benefits: We offer a competitive salary and benefits package.Career Growth Opportunities.Continuous Professional Development to enhance skills. Work Environment: As the Front Desk Admin Personnel / Receptionist, you will work primarily in an ultra modern office setting. Equal Opportunity Employer: We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remarks If you are passionate about IT, Administration, Accounting, enjoy working with team members, we encourage you to apply for the position.
This advertiser has chosen not to accept applicants from your region.
3
Customer service
Lagos, Lagos
HYT CONSULTING
Posted 23 days ago
Job Viewed
Job Description
Customer Relations Executive
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Agent
Lagos, Lagos
Jtechtrade
Posted 1 day ago
Job Viewed
Job Description
We are looking for a proactive and knowledgeable Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive
Jalingo, Taraba
PWAN GROUP
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Sokoto, Sokoto
PWAN GROUP
Posted 1 day ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Jalingo, Taraba
PWAN GROUP
Posted 1 day ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Executive
Ibadan, Oyo
PWAN GROUP
Posted 1 day ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
9