5 Guest Services jobs in Nigeria
Guest Relations Manager
Posted 22 days ago
Job Viewed
Job Description
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints.
+ Ensure a very high level of customer service is constantly maintained for reception and lobby area.
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
+ Communicate with all managers and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all reception meetings.
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BW4Y_
**EOE/AA/Disabled/Veterans**
Customer Service Reps
Posted 5 days ago
Job Viewed
Job Description
Service Delivery/Customer Service Executive
Posted 9 days ago
Job Viewed
Job Description
Location: Ikeja (Office-based) Salary: ₦150,000 Base + OTE up to ₦200,000/month Employment Type: Full-time (Monday–Friday)
About Our ClientOur client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.
Role SummaryThe Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.
Key ResponsibilitiesHandle customer calls, inquiries, and service bookings.
Coordinate schedules for phlebotomists and field staff.
Maintain accurate records of clients and transactions.
Monitor service delivery quality and provide feedback.
Resolve customer complaints promptly.
Collaborate with cross-functional teams to improve client satisfaction.
RequirementsQualificationsOND/HND/B.Sc. in Business Administration, Operations, or related field.
Minimum 2 years’ experience in customer service, operations, or administration.
Excellent organizational, multitasking, and problem-solving skills.
Proficiency in MS Office, CRM systems, and digital tools.
Strong communication and people management skills.
BenefitsCompetitive base salary with performance bonuses.
Health benefits and professional training opportunities.
Monday–Friday work schedule.
Structured career progression in service delivery and operations.
Customer Service Sales Representative Job at PrintplaceNG
Posted today
Job Viewed
Job Description
PrintplaceNG is Nigeria's premier digital printing and brand solutions company, based in Lagos, serving clients nationwide and across Africa. Founded by two visionary engineering graduates, we've evolved into an innovative brand merchandising company employing a dynamic team of over 12 creative professionals.
Our services span brand design, corporate events, merch branding, packaging design, and product launches, catering to over 200 brands. We combine strategic thinking with bold…
Customer Service Executive / Customer Relations Officer Job at PRP Consult
Posted 1 day ago
Job Viewed
Job Description
PRP Consult is an outsourcing firm, we are into recruitment and man power services. We source and attract suitable candidates for graduate and executive positions for our Clients.
We are recruiting to fill the position below:
Job Position: Customer Service Executive / Customer Relations Officer
Job Location: Ipaja, Lagos
Employment Type: Full-time
Job Summary
- …
Be The First To Know
About the latest Guest services Jobs in Nigeria !