30 Guest Relations jobs in Nigeria

Today

Lagos Full Time

Real Estate NGN 75, ,000

Easy Apply

We are seeking a proactive and customer-focused individual who will handle customer inquiries and support while also driving sales for our real estate properties. This dual role requires excellent communication, problem-solving skills, and a passion for delivering top-notch service and closing deals.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Attend to client inquiries via phone, email, WhatsApp, and walk-ins professionally and promptly.
• Provide accurate information about products, services, prices, and available properties.
• Follow up on leads and existing customers to ensure satisfaction and maintain relationships.
• Resolve client complaints or escalate unresolved issues to the appropriate department.
• Maintain a proper record of client interactions, transactions, feedback, and complaints.
• Ensure customer satisfaction through timely feedback and issue resolution.
• Follow up with interested clients and schedule inspections or meetings as necessary.
• Actively promote and market available properties to new and existing clients.
• Meet or exceed monthly sales targets and performance KPIs.
  Prepare and deliver compelling sales presentations to clients.

Requirements:

• Minimum of HND/B.Sc. in any relevant field.
• Prior experience in customer service and/or real estate sales is an advantage, with a minimum of 2 years.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and result-driven.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Job Summary

The Guest Experience Manager will ensure that guests enjoy a seamless and comfortable stay across all Abodes Lagos shortlet properties. The ideal candidate will ensure that apartments are always guest-ready, housekeeping is consistent and efficient, inventories are properly managed, and maintenance concerns are promptly escalated.

Key Responsibilities

Housekeeping Supervision

• Coordinate and supervise housekeepers across all shortlet properties.
• Ensure apartments are cleaned, set up, and presented to luxury guest-ready standards.
• Conduct spot checks/inspections of apartments to uphold service standards.
• Provide guidance, training, and feedback to housekeeping staff to maintain consistency and excellence.

Guest Experience

• Ensure guest check-ins/check-outs run smoothly.
• Act as the primary point of contact for guest concerns, requests, and feedback.
• Handle escalated guest issues promptly and ensure resolutions leave a positive impression.
• Collaborate with management and other departments to align guest experience with overall company standards.
• Work with management to develop and implement initiatives that improve guest loyalty and retention.

Inventory & Supplies Management

• Monitor apartment inventory (toiletries, linens, consumables, and guest supplies) to prevent shortages.
• Coordinate the distribution of housekeeping supplies and ensure proper usage.
• Escalate procurement needs or shortages to management for timely restocking.

Maintenance Coordination

• Maintain touchpoints with housekeepers to ensure technical/repair issues are promptly escalated to the Facility Maintenance team.
• Follow up to ensure issues are resolved on time without disrupting guest stays.

Team Support & Communication

• Serve as the link between housekeepers, facility maintenance, and management.
• Ensure all team members are updated on guest needs, service expectations, and operational priorities.
• Foster a guest-focused, hands-on service culture within the housekeeping team.

Minimum Requirements

• 2-5 years' experience in hospitality, property management, or a supervisory role.
• Prior experience overseeing housekeeping or guest services teams is strongly preferred.
• Strong organizational and leadership skills with attention to detail.
• Ability to coordinate staff members across different locations.
• Confidence in handling guest interactions and resolving service concerns.
• Familiarity with Lagos city routes and locations for easy coordination across properties.
• Good computer skills (Google Workspace, Microsoft Office).
• Flexible schedule, with the ability to work evenings, weekends, and holidays when required.

Work Mode

This role is primarily field-based across multiple property locations, with some coordination done remotely. Your primary place of work will be as required for your ongoing deliverables or such other location as the Company may reasonably require.

What We're Offering

• ₦120, ,000 monthly
• Possible provision for accommodation

Job Types: Full-time, Permanent

Pay: ₦20, 0,000.00 per month

Experience:

• Hospitality Industry: 2 years (Required)
• Guest Service: 2 years (Required)

Location:

• Lagos (Preferred)

Today

Lagos Full Time

Hospitality & Hotel NGN 75, ,000

Easy Apply

Good interpersonal skills good knowledge of excel and workings of social media

We are looking to hire a Guest Experience Officer to oversee our luxury short-term rental apartments in Lekki, Lagos, should be highly organized, passionate about guest satisfaction, numeric with good knowledge of excel and report writing and experienced in handling social media marketing, and achieving high occupancy rates.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

Guest Services:

• Respond promptly to guest inquiries and requests, ensuring timely and satisfactory resolution.
• Manage the booking process, from initial inquiries to final confirmations.
• Set up guest accounts and provide necessary information and access.
  Coordinate guest check-in and check-out procedures.

Property Maintenance:

• Conduct regular inspections of the property to identify and address any maintenance issues.
• Oversee the maintenance and repair of common areas, amenities, and individual apartments.
• Coordinate with vendors and contractors for repairs and renovations.
  Ensure adherence to safety standards and regulations.

Staff Management:

• Recruit, train, and supervise facility staff, including housekeeping, maintenance, and security personnel.
  Manage staff schedules and performance, providing guidance and support as needed.

Vendor Management:

• Negotiate contracts and manage relationships with vendors for services such as cleaning, landscaping, and pest control.
• Monitor vendor performance and ensure compliance with service agreements.
• Respond to inquiries promptly and provide excellent customer service to drive bookings.
  Track and analyze key performance indicators (KPIs) to measure marketing effectiveness and identify areas for improvement.

Financial Management:

• Prepare and manage the facility's budget, tracking expenses and revenue.
  Monitor and control costs, identifying opportunities for cost savings.

Guest Relations:

• Foster positive relationships with guests, addressing any concerns or complaints promptly and professionally.
  Implement strategies to enhance the guest experience and encourage positive reviews.

Requirements:

• Higher education qualifications in hospitality management, business administration, or a related field.
• 1-2 years of experience in facility management or a similar role.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management software.
• A passion for providing exceptional customer service.
• Experience in marketing and sales within the hospitality industry.
• Knowledge of online booking platforms and digital marketing tools.
• Strong ability to build relationships and drive customer satisfaction.
• High level of integrity and professionalism.
• Excellent grooming and appearance.
  Proficient in social media management and content creation.

Location: Lekki, Lagos, Nigeria

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationProtea Hotel Ikeja Select, Plot 2 Assibifi Road, Lagos, Nigeria, Nigeria

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Guest Experience Expert/Night Auditor

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalen/ B.Sc/HND in hospitality, Business Administration or their equivalent

2 years working in similar position.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

We're hiring a Reservation & Guest Experience Manager for our shortlet apartments in Lekki.

Responsibilities:

Manage bookings, cancellations & guest inquiries

Oversee check-in/check-out process

Coordinate cleaning & maintenance teams

Resolve guest issues quickly

Monitor to boost occupancy

Requirements:

Hospitality/shortlet experience is a plus

Strong communication & customer service skills

Must live in or near Lekki

Job Type: Full-time

Pay: ₦150,000.00 per month

Application Question(s):

• Do you have experience working as a reservation manager in the hosptitality industry

Today

Abeokuta & Ogun State Full Time

Manufacturing & Warehousing NGN 75, ,000

Easy Apply

The Customer Relations & Order Officer will be responsible for managing client interactions, processing garment orders, and ensuring effective communication between customers and the production team at Oyertur Garment Factory. This role ensures that customer expectations are clearly understood, orders are properly documented, and feedback is managed professionally. The officer will work closely with the Factory Supervisor and Sales & Digital Officer to ensure smooth workflow, timely order delivery, and customer satisfaction.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, WhatsApp, email, or in person.
• Confirm and document client orders, deposits, and balances.
• Maintain accurate records of boutique, brand, and individual orders.
• Provide customers with regular updates on order status and delivery timelines.
• Work with the Factory Supervisor to align production schedules with client deadlines.
• Resolve customer complaints politely and escalate unresolved issues to management.
• Track customer satisfaction and feedback for continuous improvement.
  Assist in building strong long-term client relationships.

Requirements:

• OND/HND/B.Sc. in Business Administration, Mass Communication, Marketing, or related field.
• 1–3 years' proven experience in customer service, order management, or sales support (fashion industry experience is an added advantage).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to manage multiple client requests.
• Basic knowledge of Excel/Google Sheets for order tracking and reporting.
• Problem-solving skills and the ability to stay calm under pressure.
• Must be organized, professional, and client-oriented.

Location

Ellas Place – 16 Ibrahim Jalo Waziri St, Gudu, Abuja, Nigeria

About Ellas Place

Ellas Place is a world-class health, beauty, spa and ladies' gym facility. We provide high-quality salon, spa, fitness and wellness services in a friendly, professional, and well-organised environment. Our mission is to deliver excellent customer experience at every touchpoint.

Role Summary

As the first point of contact for our clients and potential clients, you will be the face and voice of Ellas Place. You'll greet visitors, manage calls and messages, ensure clients feel welcomed and informed, and handle basic social media and online engagement. You'll also assist with maintaining Ellas Place's brand voice across customer-facing communications, both in person and online.

Key Responsibilities

• Greet all clients/visitors upon arrival, ensure they feel welcomed and attended to
• Manage front desk operations: answer phone calls, respond to emails, schedule appointments, handle queries
• Maintain a neat, professional appearance of the reception/waiting area
• Track and ensure smooth client flow and wait times; coordinate with salon/spa/gym staff to ensure clients are seen on time
• Handle customer complaints or feedback politely, escalate when necessary
• Maintain records: client information, appointments, payments, feedback
• Manage social media engagement: respond to comments/messages (Instagram, Facebook, WhatsApp etc.) in a timely and professional manner
• Help create or schedule basic content/posts (under guidance) – promoting services, special offers, events etc.
• Occasionally assist with marketing promotions, campaigns or customer loyalty programmes
• Ensure all customer-facing printed/digital materials at reception are up to date (price lists, service menus etc.)
• Collaborate with other staff to uphold high standards of hygiene, ambience and customer service

Required Skills & Qualifications

• Excellent spoken and written English, capable of communication in a business setting (professional, courteous, clear)
• Strong interpersonal skills; friendly, warm, professional demeanor
• Social media savvy: familiar with major platforms (Instagram, Facebook, WhatsApp, etc.), understands online customer engagement best practices
• Good organizational skills; ability to multitask (e.g. handling calls while greeting clients etc.)
• Good problem-solving skills; able to deal with customer complaints tactfully
• Basic computer skills: ability to use email, messaging apps, booking/scheduling software, possibly simple content tools (canva, etc.)
• High degree of reliability, punctuality, appearance, professionalism
• Comfortable working in a customer-facing environment with potentially high traffic

Preferred Qualifications

• Prior experience in a similar role (reception, front-desk, customer service in beauty/wellness/fitness sector)
• Experience handling social media for a business
• Knowledge of salon/spa/gym services, beauty wellness trends

Personal Attributes

• Friendly, positive, warm personality
• Confident communicator, attentive listener
• Detail-oriented (noticing things like waiting clients, cleanliness, client satisfaction)
• Ability to stay calm under pressure
• Team player and flexible (able to help out when needed)

Working Hours

• Roughly 7:30 AM – 4:00 PM on Monday - Satrudays.
• Willingness to occasionally work weekends or longer hours if required for events or peak periods

How to Apply

Interested candidates should send their CV and cover letter to

Job Type: Full-time

Pay: ₦150, ₦200,000.00 per month

Application Question(s):

• Where do you reside in Ahuja?

Experience:

• Admin: 3 years (Required)

Urgently Hiring

Job Title: Customer Relations and Sales Officer

Department: Sales and Marketing

Salary: 150k

Location: Oniru, Lekki.

Job Summary:

The Customer Relations and Sales Officer is responsible for managing customer interactions, ensuring customer satisfaction, driving sales growth, and promoting the company's products and services through effective marketing strategies. This role requires excellent communication skills, a customer-first attitude, and the ability to identify and convert sales opportunities.

Key Responsibilities:

* Serve as the first point of contact for customers through phone, email, or in-person interactions.

* Handle customer inquiries, complaints, and requests promptly and professionally.

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

* Promote and sell company products and services to new and existing customers.

* Develop and implement basic marketing strategies to attract new clients and retain existing ones.

* Collaborate with the sales and marketing team to meet and exceed monthly sales targets.

* Keep accurate records of customer interactions, feedback, and transactions.

* Follow up with customers to ensure satisfaction and encourage repeat business.

* Monitor market trends and competitor activities to identify new business opportunities.

* Prepare regular reports on customer feedback, sales performance, and marketing activities.

Qualifications and Skills:

* Minimum of OND/HND/B.Sc in Marketing, Business Administration, or related field.

* Proven experience in customer service, sales, or marketing roles.

* Strong communication, interpersonal, and negotiation skills.

* Good problem-solving and conflict-resolution abilities.

* Ability to work independently and as part of a team.

* Proficiency in MS Office and social media marketing tools.

* Customer-focused mindset with a passion for sales and relationship building.

Interested candidates should send CV to or