15 Front Desk Agent jobs in Nigeria
Front office supervisor
Posted 14 days ago
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Job Description
br>REQUIREMENTS AND SKILLS
Previous experience in hotel front desk operations, with supervisory or leadership roles
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of hotel reservation systems and point-of-sale software
Ability to work in a fast-paced environment and adapt to changing priorities
Familiarity with hotel policies, procedures, and industry standards
High level of integrity and professionalism
Ability to handle guest issues with diplomacy and resolution
Flexibility to work evenings, weekends, and holidays as needed
Bachelor’s degree in Hospitality Management or a related field is a plus
Front Office Supervisor (with Business Development Focus)
Posted 15 days ago
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Location: Lekki, Lagos
Industry: Hospitality & Beach ResortExperience: 7–10 Years (Minimum 3 Years in Supervisory or Managerial Role)Qualification: Minimum of HND or B.Sc in Hospitality Management, Business Administration, or related disciplineSalary: ₦300,000 – ₦00,000 MonthlyWork Schedule: 6 Days a Week (1 Day Off Weekly)Accommodation: Provided Job Overview:A reputable hospitality and beach resort in Lekki is seeking to recruit a Front Office Supervisor with a solid background in guest services and a proven ability to contribute to marketing and business development initiatives . This role combines the operational leadership of front desk activities with the strategic goal of improving occupancy and revenue through client relationship management and guest experience enhancement.
Key Responsibilities: Front Office Operations:Oversee the daily activities of the front desk, including check-ins, check-outs, guest registration, and reservations.
Supervise, mentor, and train front desk personnel to ensure delivery of exceptional guest service.
Handle guest complaints, feedback, and inquiries in a timely and professional manner.
Monitor and ensure proper billing, payments, and accurate financial record-keeping.
Maintain a clean, organized, and welcoming reception area.
Liaise with other departments to ensure seamless communication and guest satisfaction.
Ensure the front office team adheres to standard operating procedures (SOPs) and service protocols.
Generate and review daily front office reports including occupancy levels, room revenue, and guest satisfaction.
Business Development & Marketing Support:Support the development and execution of marketing initiatives aimed at increasing guest bookings and resort visibility.
Assist in managing relationships with corporate clients, travel agents, tour operators, and walk-in guests.
Promote resort services and facilities to upsell packages and boost guest spend.
Contribute to the creation of special packages, promotional offers, and seasonal campaigns.
Conduct market research and competitor analysis to identify opportunities for growth.
Assist management in securing group bookings and event partnerships.
RequirementsQualifications:HND/B.Sc in Hospitality Management, Business Administration, or a related field.
7–10 years’ experience in the hospitality industry with at least 3 years in a supervisory or managerial role , preferably in a beach resort or hotel environment.
Strong customer service orientation with excellent communication and interpersonal skills.
Demonstrated experience in guest relations , front office operations , and hospitality marketing .
Proficient in Microsoft Office and hotel property management systems (e.g., OPERA, Cloud beds).
Strong leadership and team management skills.
High level of professionalism, integrity, and attention to detail.
Ability to work effectively in a high-pressure, fast-paced environment.
Willingness to live on-site in Lekki (accommodation provided).
BenefitsCompetitive salary: ₦300 0 – ₦4 000/month
On-site accommodation
Opportunity to work in a premium beach resort environment
Career development opportunities within a growing hospitality brand
Guest Relations Manager Job at Hilton Worldwide
Posted today
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites…
Head Operations Manager at a Hotel
Posted 3 days ago
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Job Description
• versee day-to-day hotel operations to ensure smooth running of all departments. br> • D velop and implement operational policies and procedures. < r> • S pervise staff performance and foster a culture of service excellence. < r> • M nitor budgets, expenses, and ensure cost-effective operations. < r> • D ive business growth through innovative strategies in hotel marketing and customer engagement. < r> • E sure compliance with health, safety, and service standards. < r>
Requirements:
• P oven background in hotel operations with strong knowledge of hospitality management. < r> • E perience in hotel marketing, customer relations, or brand promotion. < r> • S rong leadership, communication, and problem-solving skills. < r> • A ility to multitask, manage teams, and maintain high standards under pressure. < r> • M nimum of a Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
What We Offer:
• Competitive salary and benefits. < r> • A dynamic and professional work environment. < r> • O portunity for career growth within the hospitality industry.
Customer Service Personnel
Posted 2 days ago
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Job Description
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
Customer service Rep
Posted 6 days ago
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Customer Service Reps
Posted 9 days ago
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Customer Service Officer
Posted 12 days ago
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OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
Customer Service Representative
Posted 12 days ago
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Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Customer service Officer
Posted 12 days ago
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Job Description
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.