9 First Bank Of Nigeria jobs in Lagos

The ideal candidate will play a pivotal role in driving strategic initiatives and implementing growth strategies within the organisation. This position involves a combination of analytical skills, market insights, and strategic thinking to identify opportunities for business expansion, customer acquisition, and revenue generation. The Growth Officer collaborates closely with cross-functional teams to execute growth plans, optimize processes, and achieve business objectives.

Growth Manager responsibilities include:

Strategy Development: Design and implement comprehensive digital growth strategies to drive customer acquisition, engagement, and retention across all digital platforms.

Performance Optimization: Continuously analyze the performance of digital marketing campaigns and channels, utilizing data analytics to identify areas for improvement and optimization.

Market Analysis: Conduct thorough market research to identify new trends, technologies, and opportunities within the digital landscape to stay ahead of the competition.

Customer Acquisition: Develop and execute innovative campaigns to attract new customers through various digital channels, including social media, email marketing, SEO, and PPC.

Content Strategy: Oversee the creation of compelling and targeted content across digital platforms, ensuring alignment with the brand's voice and growth objectives.

Cross-functional Collaboration: Work closely with product, sales, and marketing teams to ensure cohesive and integrated marketing efforts.

Budget Management: Manage the digital marketing budget effectively, allocating resources to high-performing channels and campaigns for optimal ROI.

Technology Utilization : Leverage the latest in digital marketing technology and tools to enhance campaign performance and customer insights.

Team Leadership: Lead and mentor a team of digital marketing professionals, fostering a culture of innovation and continuous improvement.

Reporting: Provide regular reports to senior management on digital growth initiatives, performance metrics, and strategic insights.

Key Result Areas (KRAs):

Increase in new customer sign-ups through digital channels.

Improvement in key engagement metrics such as click-through rates (CTR), conversion rates, and digital growth metrics.

Direct contribution to revenue growth through effective digital marketing strategies.

Enhanced online brand presence and recognition.

Optimization of marketing spend across digital channels to achieve a higher return on investment.

Penetration of new markets or segments, demonstrating measurable increases in market share.

Application Method

• Working hours - 9am - 5pm

• Working days - Monday to Fridays

JOB TITLE: Enterprise Risk Manager(Fintech/Financial Services)

Job Summary

As the Enterprise Risk Manager, the ideal candidate will be responsible for developing, implementing, and managing the enterprise risk management (ERM) framework to identify, assess, mitigate, and monitor risks across the organization. He/she will play a critical role in safeguarding the company's assets,reputation, and sustainability by proactively managing risk exposures and ensuring compliance with regulatory requirements.

Job Responsibilities

Qualifications and skills:

Method of Application

The ideal candidate will play a pivotal role in ensuring the effectiveness, integrity, and compliance of internal control systems within the organisation. They are responsible for evaluating, monitoring, and enhancing the organization's internal controls to mitigate risks, safeguard assets, and ensure regulatory compliance.

Conduct regular assessments to identify and evaluate operational, financial, and compliance risks inherent in the organization's activities. 

Develop and implement an internal control framework that includes policies, procedures, and guidelines to mitigate identified risks and ensure adherence to regulatory requirements. 

Monitor and enforce compliance with internal policies, procedures, and regulatory standards, including but not limited to Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and data protection laws.

 Perform periodic testing and evaluation of internal controls to assess effectiveness, reliability, and alignment with organizational objectives. 

Maintain accurate and comprehensive documentation of internal control procedures, assessments, test results, and remediation actions taken.

 Provide training and awareness sessions to employees on internal control policies, procedures, and best practices to promote a culture of compliance, accountability, and ethical conduct. 

Support internal and external audit processes by facilitating access to relevant documentation, providing assistance during audit fieldwork, and ensuring timely resolution of audit findings

Implement measures to prevent, detect, and mitigate fraud risks by establishing controls to safeguard assets, monitor transactions, and investigate suspicious activities or irregularities. 

Collaborate with various departments, including finance, operations, IT, compliance, and legal, to ensure alignment of internal control activities with organizational goals and initiatives.

Stay abreast of changes in the regulatory landscape, industry trends, and emerging risks to proactively identify areas for improvement and enhance internal control measures accordingly.

Monitor overdue accounts and initiate collection efforts to recover outstanding balances.

Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.

Develop and implement effective collection strategies to minimize losses amd minimize recovery, in accordance with company policies and regulatory.

Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.

Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.

Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.

Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager

Bachelor's degree in Business Administration, or a related field.

Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.

Strong organizational and multitasking abilities.

Knowledge of collection practices and regulatory requirements.

Excellent organizational skills and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in Microsoft Office applications and collection software

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system…

Handle inbound and outbound customer calls, chats, and emails

Provide accurate information on products and services

Resolve customer complaints and escalate issues when necessary

Maintain customer records and update databases

Ensure customer satisfaction through professional communication

Follow up with customers to confirm issue resolution

Support sales and retention by promoting company services

Adhere to company policies and service standards

Bachelor’s degree or equivalent qualification

Previous experience in customer service (ISP/telecom preferred)

Strong communication and interpersonal skills

Problem-solving and conflict-resolution ability

Proficiency in MS Office and CRM software

Ability to work under pressure and handle multiple tasks

Good listening skills and patience

Teamwork and adaptabilityHandle customer inquiries, resolve complaints.