334 Field Support jobs in Nigeria

• This role is responsible for carrying out planned and contingency operations and maintenance
• (O&M) services in accordance with approved procedures and safety standards.

Responsibilities

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications/Experience

• A Bachelor's Degree in Engineering or a Technical discipline.
• 3 years of relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.

Salary

N300,000 monthly.

Note: Only shortlisted candidates will be contacted.

Purpose of Role:

Responsible for carrying out planned and contingency operations & maintenance (O&M) services in line with approved procedures and safety standards.

Key Responsibilities:

• Resolve customer issues by identifying root causes, implementing solutions, and ensuring customer satisfaction.
• Carry out technical solutions at Point of Presence sites in compliance with safety and operational standards.
• Support disaster recovery and business continuity activities.
• Perform facility and infrastructure maintenance, system monitoring, and quality control on cabling/projects.
• Maintain equipment inventory, accurate records, and prepare regular reports.

Requirements:

• BSc in Engineering/Technical discipline.
• 3 years' experience in IT/Telecommunications.
• Strong in engineering design, resource management, problem-solving, and stakeholder management.
• Excellent analytical, communication, and troubleshooting skills.

Role Description

This is a full-time on-site role for a Field Support Manager located in Lagos State, Nigeria. The Field Support Manager will be responsible for overseeing the daily operations and activities of field support teams, ensuring effective and timely response to customer inquiries and issues. They will coordinate field operations, provide technical support, manage and train team members, and ensure customer satisfaction. The role also involves reporting and data analysis to improve processes and services.

Qualifications

• Experience in managing field operations and teams
• Technical support and troubleshooting skills
• Customer service and communication abilities
• Strong organizational and time management skills
• Proficiency in data analysis and reporting
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in a relevant field
• Experience in the technology or telecommunications industry is a plus

Job Title: FIELD SUPPORT TECHNICIAN

Job Location: Lagos

Salary: NGN 300,000

Job Summary:

This role is responsible for carrying out planned and contingency operations and maintenance

(O&M) services in accordance with approved procedures and safety standards.

Responsibilities:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications/Experience:

• A Bachelor's degree in Engineering or Technical discipline.
• 3 years' relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.

How to Apply:

Please apply via

Please note that only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Up to ₦300,000.00 per month

Purpose of Role:

Responsible for carrying out planned and contingency operations & maintenance (O&M) services in line with approved procedures and safety standards.

Key Responsibilities:

• Resolve customer issues by identifying root causes, implementing solutions, and ensuring customer satisfaction.
• Carry out technical solutions at Point of Presence sites in compliance with safety and operational standards.
• Support disaster recovery and business continuity activities.
• Perform facility and infrastructure maintenance, system monitoring, and quality control on cabling/projects.
• Maintain equipment inventory, accurate records, and prepare regular reports.

Requirements:

• BSc in Engineering/Technical discipline.
• 3 years' experience in IT/Telecommunications.
• Strong in engineering design, resource management, problem-solving, and stakeholder management.
• Excellent analytical, communication, and troubleshooting skills.

Job Type: Full-time

Pay: Up to ₦300,000.00 per month

Position: Field Support Officer

Locations Hiring:

• Lagos: Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu
• Ogun State: Ijebu-Ode, Abeokuta, Shagamu
• Osun State
• Akwa Ibom: Uyo
• Delta State

Employment Type:
Full-time

Reports To:
Field Support Manager / Team Lead

Our client is an advanced fintech platform driving Africa's digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics.

They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa's growing digital economy.

What You'll Do

• Deploy & Configure Terminals
• Handle logistics of rolling out POS terminals (next-gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
• Merchant Training & Support
• Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and confirm that they're comfortable with hardware and software usage.
• On-Site & Remote Troubleshooting
• Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
• Monitoring & Reporting
• Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
• Consumables & Inventory Management
• Manage and distribute essential support materials—SIM cards, chargers, receipt papers, etc.—and maintain organized records of terminal deployments, replacements, and hardware inventory.
• Compliance & Change Management
• Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.

What You Bring

Education:
OND / NCE / Higher National Diploma (any discipline)

Experience:

• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments
• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows

Skills:

• Strong knowledge of POS terminal hardware/software setup and diagnostics
• Excellent communication skills, capable of explaining technical concepts simply
• Skilled in using smartphones, email, and web tools for real-time reporting
• Capacity to work flexible hours, including field visits and occasional weekends/public holidays

Nice-to-Haves:

• Experience in ACH switching, agency banking, or card issuing ecosystems
• Analytical mindset for terminal performance metrics and uptime optimization.

Job Description: Field Support Network Engineer

Company: Swift Networks Limited

Location: Lagos State

Job Type: Full-Time

Company Overview

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in "next generation" networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria. Our team is growing, and we are looking for a proactive and skilled Field Support Network Engineer to join us.

Position Summary

The Field Support Network Engineer is a critical client-facing role responsible for the installation, configuration, troubleshooting, and maintenance of our clients' network infrastructure. This individual will serve as the primary technical resource on-site, ensuring network performance and security meet our high standards. The ideal candidate is a hands-on problem-solver with deep technical knowledge, excellent customer service skills, and the ability to work independently in dynamic environments.

Key Responsibilities

Network Implementation & Installation

• Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers.
• Run, terminate, and test copper and fiber optic cabling (Cat5e/6/6a, Single/Multi-mode Fiber).
• Implement and validate network designs and diagrams provided by senior architects.
• Rack, stack, and cable equipment in data centers and wiring closets.
• Assist with circuit turn-ups and provisioning (e.g., MPLS, DIA, Broadband).

Troubleshooting & Support

• Provide advanced Tier 2/3 technical support and problem resolution for network-related issues, responding to service tickets in a timely manner.
• Conduct root cause analysis for network incidents and implement permanent corrective actions.
• Utilize diagnostic tools (e.g., ping, traceroute, Wi-Fi analyzers, packet captures via Wireshark) to diagnose and resolve complex network problems.
• Perform scheduled network health checks and proactive maintenance.
• Collaborate with the NOC (Network Operations Center) and remote support teams to resolve issues efficiently.

Documentation & Client Management

Create and maintain detailed, accurate network documentation, including:

• Network diagrams and topology maps
• Equipment inventories and asset records
• Configuration details and change records
• Client site reports and post-visit documentation
• Serve as the primary technical point of contact for clients on-site, managing expectations and communicating clearly regarding project status and issue resolution.
• Provide training and knowledge transfer to client staff and junior engineers as needed.

Required Qualifications & Skills

The job holder must have a Bachelor's Degree 2
nd
Class Honors (Upper division)
 in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Experience: 3+ years of hands-on experience in a field-based network support or implementation role.

Technical Proficiency:

• Essential: Strong practical knowledge of TCP/IP, VLANs, DHCP, DNS, and subnetting.
• Essential: Proven experience with configuring and troubleshooting Cisco/Meraki, HPE/Aruba, or similar enterprise-grade switching and routing platforms.
• Essential: Experience with firewall configuration and administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
• Essential:
  Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling.
• Strong understanding of network security principles.
• Familiarity with fiber optic and copper cabling standards and best practices.
• Certifications (Highly Desired): CCNA (Cisco Certified Network Associate) is strongly preferred. Equivalent or higher certifications (e.g., Network+, JNCIA, PCNSA) will be considered.

Soft Skills:

• Exceptional customer service and professional client-facing skills.
• Outstanding problem-solving and analytical abilities.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated and able to work with minimal supervision.

How to Apply:

If you are passionate about technology and meet the required qualifications, please submit your resume and a cover letter to

 using the job title as the mail subject.