18 Field Support jobs in Nigeria
Field Support Officer
Abeokuta, Ogun
Dexnova consulting limited
Posted 2 days ago
Job Viewed
Job Description
Position: Field Support Officer
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
This advertiser has chosen not to accept applicants from your region.
0
Field Support Officer
Uyo, Akwa Ibom
Dexnova consulting limited
Posted 4 days ago
Job Viewed
Job Description
Candidates from the following locations are strongly advised to apply:
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
2
Customer service Rep
LEAPSOFT
Posted 5 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 12 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Field support Jobs in Nigeria !
6
Customer service Officer
Lagos, Lagos
Sterling Homes ltd
Posted 12 days ago
Job Viewed
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
7
Customer service Representative
VERGE PROPERTY LIMITED
Posted 21 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
This advertiser has chosen not to accept applicants from your region.
8
Customer Service - Female
Hans and Rene
Posted 27 days ago
Job Viewed
Job Description
Job Description
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
This advertiser has chosen not to accept applicants from your region.
9