31 Field Support jobs in Nigeria
Field Network Support Engineer
Posted 16 days ago
Job Viewed
Job Description
We are looking for a highly skilled and dependable Field Network Support Engineer to join our technical operations team. This position involves the installation, inspection, troubleshooting, and maintenance of network and internet services at customer locations. The ideal candidate should have prior experience in ISP or telecom environments and be capable of working independently in field-based roles.
Key Responsibilities Network Installation & ConfigurationInstall and configure internet and network devices (routers, switches, modems, cabling, etc.) at client sites.
Follow standard operating procedures and technical documentation.
Perform service verification tests including signal strength and connectivity.
Educate clients on basic equipment use and maintenance.
Troubleshooting & Technical SupportDiagnose and resolve customer complaints related to network and connectivity issues.
Respond promptly to service tickets and maintenance requests.
Escalate complex issues to internal support teams or the Network Operations Center (NOC).
Maintain proper records of site visits, installations, and service reports.
Customer Service & Relationship ManagementProvide professional on-site support and clear communication with customers.
Address client concerns and guide them on service improvements or upgrades.
Work with internal teams (e.g., Sales or Account Managers) to share customer feedback.
Quality Assurance & ComplianceEnsure installations are done according to safety and quality standards.
Conduct follow-up inspections and service performance checks.
Stay informed about the latest industry tools, technologies, and standards.
RequirementsQualificationsMinimum of SSCE/WAEC. OND/HND/B.Sc in Electrical/Electronic Engineering, Telecommunications, or Computer Science is preferred.
2–4 years of experience in field service, network installation, or support roles within an ISP or telecom company.
Good knowledge of TCP/IP, LAN/WAN, routing, switching, and basic cabling.
Experience with configuring and troubleshooting routers, switches, and modems.
Ability to work with Windows, Linux, and macOS operating systems.
Excellent problem-solving, technical, and communication skills.
Must be physically fit, with the ability to install and mount devices.
Valid driver’s license and willingness to travel within Lagos and its environs.
BenefitsCompetitive monthly salary of ₦250,000 (net).
Health insurance.
Pension contributions.
Transportation allowance for field assignments.
Monthly performance-based bonuses.
Opportunities for technical training and career advancement.
Collaborative and growth-oriented work environment.
Customer service
Posted 23 days ago
Job Viewed
Job Description
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
Customer Service Agent
Posted 1 day ago
Job Viewed
Job Description
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
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Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools