21 Fashion Sales jobs in Nigeria
Customer Service Personnel
Posted 2 days ago
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Job Description
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
Customer service Rep
Posted 5 days ago
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Job Description
Customer Service Reps
Posted 9 days ago
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Job Description
Customer Service Officer
Posted 12 days ago
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Job Description
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
Customer Service Representative
Posted 12 days ago
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Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Customer service Officer
Posted 12 days ago
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Job Description
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
Customer service Representative
Posted 21 days ago
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Job Description
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
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Customer Service - Female
Posted 27 days ago
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Job Description
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
Customer Service Representative
Posted today
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Job Description
Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.
2. Purpose of the RoleThe Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.
3. Scope of WorkThe CSR will:
Respond promptly to customer inquiries across multiple channels.
Resolve complaints professionally and escalate complex issues when necessary.
Provide accurate information on company products, services, pricing, and promotions.
Manage service requests such as new connections, upgrades, or troubleshooting.
Follow up on customer concerns to ensure resolution and satisfaction.
Maintain detailed records of customer interactions in the CRM system.
Support sales and retention efforts by identifying upselling and cross-selling opportunities.
4. Key ResponsibilitiesCustomer Engagement
Deliver timely and courteous responses to all customer queries.
Maintain professionalism and empathy during interactions.
Issue Resolution
Troubleshoot common service-related problems.
Escalate unresolved issues to technical or supervisory teams.
Service Support
Process service requests such as activations, billing queries, and plan changes.
Provide clear guidance to customers on product usage and service features.
Documentation & Reporting
Accurately update customer accounts and service requests.
Provide periodic reports on complaints, feedback, and resolution timelines.
5. DeliverablesTimely handling of assigned customer queries and requests.
High levels of customer satisfaction and reduced complaint turnaround time.
Accurate reporting and record keeping of customer interactions.
Contribution to service improvement through customer feedback.
6. Key Performance Indicators (KPIs)Average response and resolution time.
Customer satisfaction ratings (post-interaction surveys).
First Contact Resolution (FCR) rate.
Number of complaints escalated versus resolved.
Adherence to communication protocols and service standards.
Requirements7. Qualifications and ExperienceOND/HND/Bachelor’s degree in any discipline.
Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Familiarity with CRM tools and Microsoft Office.
Problem-solving attitude with empathy for customers.
8. Reporting & SupervisionThe CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.
Customer Service Personnel
Posted 21 days ago
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Job Description
We are seeking a friendly and efficient Customer Service Personnel to join our team in Port Harcourt. You will be the first point of contact for our customers, providing excellent support and ensuring a positive customer experience.
Key Responsibilities:
· Respond promptly and professionally to customer inquiries via phone, email, or in-person· Assist customers with product information, order processing, and issue resolution· Maintain accurate records of customer interactions and transactions· Escalate complex issues to the appropriate department when necessary· Support customer satisfaction through effective communication and problem-solvingRequirements· Minimum of SSCE or equivalent qualification
· Previous experience in customer service is an advantage
· Strong communication and interpersonal skills
· Ability to remain calm and patient under pressure