139 Engineer Support jobs in Nigeria

Job Role: Application Support Officer

Job Type: Full-time

Salary: ₦150, ₦250,000.00 monthly

Location: Ajah, Lagos

How to Apply: Send your resume to

Company
:

Zanibal Solutions Nigeria Ltd is financial technology company that provides a suite of cloud-based

business applications for managing front and back office functions. Our solution empowers different

organizations with differentiating capabilities and very innovative technology, making it as easy as

possible to share and manage business information.

Job Description:

• Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues

according to established service level agreements (SLAs).

• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and

employ problem-solving techniques to identify root causes and implement appropriate solutions.

• Participate in providing training to customers as required.
• Capture details of each support request in Zanibal's ticketing system.
• Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked

questions (FAQs) for both internal and external use.

• Collaborate with the development team to perform software testing, including functional testing and

regression testing, to ensure the stability and reliability of applications.

• Identify opportunities for process improvement, automation, and efficiency enhancement within the support

function, and actively contribute to the implementation of these initiatives.

• Engage in knowledge management by creating and maintaining documentation of the company's

functionalities. This documentation will be used by other members of the company's staff as well as clients.

• Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where

improvements can be made.

• Take ownership of software issues, and work with our Development group to resolve more advanced issues

when necessary.

Requirements
:

• Bachelor's degree with at least second class upper in computer science, banking & finance, accounting, or

other related courses.

• Completion of the NYSC program
• Basic knowledge of the Capital Market.
• Must be a self-starter/quick learner
• Essential experience in using software applications
• Accounting knowledge is a plus.
• Customer service experience is a plus.
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Good troubleshooting skills.
• Experience working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (

Capital Market) businesses is a plus

• Ability to think outside the box to solve problems.

Overview:

We're seeking a Senior L2 Application Support Lead Engineer to oversee our Level 2 application support operations. This role ensures timely resolution of complex technical issues, maintains application stability, and drives process improvements. Acting as a key bridge between frontline support, engineering, and business stakeholders, you'll focus on delivering high availability, compliance, and exceptional customer satisfaction.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities:

Release Planning & Execution

• Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).
• Coordinate with platform, security, and application teams to ensure release readiness.
• Manage release calendars, change windows, and communication plans.

Technical Support & Troubleshooting

• Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.
• Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.

Team Leadership & Coordination

• Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.
• Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.
• Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.

Process & Documentation

• Maintain detailed runbooks, SOPs, and knowledge base articles.
• Ensure compliance with ITIL processes and internal security policies.
• Produce monthly reports on application performance, incident trends, and resolution metrics.

Environment & Tools Management

• Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).
• Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).
• Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.

Qualifications:

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• ITIL Foundation or Managing Professional certification.
• Microsoft Certified: Azure Administrator Associate.
• AWS Certified SysOps Administrator – Associate.
• Splunk or AppDynamics Certified Power User.
• Red Hat Certified System Administrator (RHCSA).
• Certified Kubernetes Administrator (CKA) (for containerized apps).
• Java SE Programmer Certification.
• Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).

Experience & Skills

• 4+ years of application support experience, including 2+ years in a lead/senior role.
• Strong understanding of application architecture, APIs, and integration points.
• Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).
• Expertise in application server monitoring, API management, observability, and logging.
• Skilled in log analysis (Splunk, AppDynamics, New Relic).
• Experience with cloud environments and CI/CD pipelines is a plus.
• Strong problem-solving, stakeholder management, and communication skills.
• Familiarity with FinTech or banking compliance standards is preferred.
• Proven ability to lead in a fast-paced, high-compliance environment.
• Multi-country or Pan-African experience is advantageous.

Job Title: Enterprise Application Support/Developer

Location: VI, Lagos

Salary: 20m per annum.

We are seeking an experienced Enterprise Application Support/Developer to provide day-to-day support, administration, and development of business systems, ensuring efficiency, compliance, and continuous improvement.

Key Responsibilities & Requirements:

* Provide hands-on support and administration of business applications such as SUN Financial Systems, EAM, SharePoint, Office 365, and related platforms.

* Design, implement, and reconfigure applications to enhance business processes and improve system performance.

* Monitor, troubleshoot, and resolve system issues, ensuring maximum availability and efficiency for business users.

* Collaborate with internal stakeholders to ensure smooth adoption of business processes, user training, and effective communication of changes.

* Develop technical documentation, user guides, and contribute to system upgrades, security guidelines, and release management.

* Leverage SharePoint and other enterprise tools to meet business requirements and improve workflows.

* Bachelor's degree in Computer Science (or related field) with a minimum of 4 years' relevant experience; oil & gas industry background is an added advantage.

Interested candidates should send their application to with the job title as the subject line.

Job Type: Full-time

Pay: ₦20,000,000.00 per year

Education:

• Undergraduate (Required)

Experience:

• IT: 4 years (Required)

Role: Apple Certified Technician

Responsibilities:

• Troubleshooting and Support: Diagnosing and resolving technical issues related to Apple hardware (MacBooks, iPhones, iPads) and software (macOS, iOS, applications).
• Maintenance and Optimization: Ensuring optimal performance of Apple devices through regular maintenance, software updates, and system optimization.
• User Support: Providing technical guidance and support to users on how to effectively utilize Apple products and services.
• Hardware and Software Management: Managing and configuring Apple devices, including deployment, updates, and security configurations.
• Documentation and Reporting: Maintaining accurate records of support requests, troubleshooting steps, and resolutions.
• Staying Updated: Keeping current with the latest Apple technologies, products, and best practices through continuous learning.

Qualifications:

• Technical Skills: Strong understanding of Apple hardware and software, operating systems, networking, and common applications.
• Troubleshooting Abilities: Proven ability to diagnose and resolve technical problems efficiently.
• Communication Skills: Excellent verbal and written communication skills for interacting with users and other IT professionals.
• Customer Service Skills: Demonstrated ability to provide excellent customer service and support.
• Certifications: Relevant Apple certifications like ACSP or ACMT (or equivalent experience)

Cobranet Limited is a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

We are recruiting to fill the position below:

Job Position: Support Engineer

Job Location: Lekki, Lagos

Employment Type: Full-time

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Report to the Head of Department.
• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

• Preferred: B.Sc (or equivalent) in Computer Science.

Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• 1 - 4 years of work experience.
• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Method of Application

Interested and qualified candidates should send their Resume the Job Position as the subject of the email.

**We're seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide top-notch technical support to our customers, resolving complex technical issues and ensuring high customer satisfaction. You will work closely with our development team to identify and resolve product defects, and contribute to the continuous improvement of our products and services.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat

• Troubleshoot and resolve complex technical issues, escalating to development team as needed

• Collaborate with development team to identify and resolve product defects

• Document customer issues and develop knowledge base articles to improve customer self-service

• Participate in product testing and quality assurance

• Stay up-to-date with product developments and technical requirements

• Provide feedback to product management and development teams on customer needs and trends

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field

• 2+ years of experience in technical support or related field

• Strong technical skills in relevant technologies (e.g., programming languages, software, hardware)

• Excellent problem-solving, communication, and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

Nice to Have:

• Experience with ticketing systems (e.g., Zendesk, JIRA)

• Cloud computing experience (e.g., AWS, Azure)

• Scripting skills (e.g., Python, PowerShell)

• Certification in relevant technologies (e.g., CompTIA, Cisco)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Flexible work arrangements (e.g., remote work options)

If you're passionate about technology and customer support, we'd love to hear from you**

Company Description

Dimension Data is a leading technology provider operating in the Middle East and Africa, offering a range of services including systems integration, managed services, cloud solutions, business applications, customer experience, and intelligent security solutions. Founded in 1983 and headquartered in Johannesburg, Dimension Data is a member of the NTT Group. With over 10,000 employees across 15 countries, Dimension Data provides innovative solutions to optimise evolving technology environments. The company is committed to transformation and meaningful societal contribution, being a level 2 BBBEE contributor.

Role Description

This is a full-time hybrid role for a Technical Support Engineer based in Lagos, with some work-from-home flexibility. The Technical Support Engineer will be responsible for providing technical support and troubleshooting, resolving customer issues, and ensuring high levels of customer service and satisfaction. Daily tasks will include diagnosing and fixing technical problems, offering proactive support, and assisting customers with their technical needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and in a hybrid environment
• Relevant certifications or educational background in IT or related fields
• Experience with cloud solutions and managed services is a plus

Role Description

This is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support to customers, troubleshooting technical issues, and ensuring customer satisfaction. Day-to-day tasks include diagnosing technical problems, analyzing data to identify solutions, and effectively communicating with customers to resolve their issues.

Qualifications

• Experience in Technical Support and Troubleshooting
• Strong Analytical Skills
• Proficiency in Customer Support and Customer Service
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Bachelor's degree in Computer Science or related field is a plus

Company Description

Listed Hosting offers top-tier web hosting services including Managed Shared Hosting, Reseller, Dedicated VPS Cloud, and Domain Name Hosting. Our key advantages include the latest technologies, 24/7 developer-friendly customer care, lightning-fast hosting speeds, and user-friendly systems. With servers spread across five countries, we provide global web hosting solutions and ensure excellent performance and reliability for your websites. Our services include free migrations, SSL certificates, custom nameservers, and backups, all at no additional cost.

Role Description

Day-to-day tasks include:

• Supporting customers with WordPress websites (themes, plugins, architecture, performance tuning).
• Assisting with other hosted applications (e-commerce sites, custom PHP apps, APIs, CMSs).
• Investigating and resolving hosting/server issues, including cPanel, DNS, SSL, and email.
• Ensuring high performance, scalability, and responsive web design across hosted environments.
• Documenting solutions and contributing to the knowledge base.

Qualifications

• Solid understanding of web technologies:
  PHP, MySQL, HTML, CSS, JavaScript
  .
• Strong proficiency with
  WordPress architecture
  , plugins, and themes.
• Experience in
  front-end development
  ,
  responsive design
  , and
  web design
  .
• Proficiency in
  back-end web development
  and performance optimization.
• Strong
  troubleshooting, problem-solving, and performance tuning
  skills.
• Experience in
  customer/technical support
  with a focus on resolving hosting and website-related issues.
• Familiarity with
  hosting services, domains, and server management
  .
• Ability to
  work collaboratively in a team
  and communicate technical concepts clearly.
• Bachelor's degree in Computer Science or related field
  preferred (but not mandatory).
• Experience in
  WordPress support or hosting environments
• Experience with cPanel/WHM or other hosting control panels.
• Understanding of security best practices, backups, and optimization.
• Exposure to cloud hosting environments.