17 Employee Experience jobs in Nigeria

Job Summary

We are seeking a motivated and customer-focused Sales / Customer Experience Personnel to join our team. The successful candidate will be responsible for driving sales, maintaining excellent client relationships, and ensuring that every customer enjoys a seamless and satisfying experience with our products and services.

Key Responsibilities

Greet, engage, and assist walk-in customers with product inquiries.Promote and sell furniture and interior products to new and existing clients.Provide detailed information on product features, pricing, and availability.Ensure excellent customer service by addressing complaints and following up on client satisfaction.Maintain accurate sales records, prepare reports, and update customer databases.Collaborate with the design and operations team to ensure smooth service delivery.Actively contribute to achieving monthly sales targets.Requirements OND / HND / B.Sc. in Marketing, Business Administration, or a related field.1–5 years’ proven experience in sales, retail, or customer service , preferably in furniture, interior design, or lifestyle products.Strong communication, negotiation, and interpersonal skills.A customer-first mindset with the ability to handle complaints professionally.Proficiency in MS Office and basic use of CRM or POS systems.Passion for interior design and trends will be an added advantage.Benefits Attractive base salary plus commission on sales.Career growth opportunities in sales and customer management.Exposure to the interior design and furnishing industry.Supportive and collaborative work environment.

•Promote diversity awareness in hiring practices•Mentor managers on employee development best practices•Responsible for administering performance management program•Advise leadership on hiring and terminations•Administer payroll, employee benefits and employee value propositions•Provide guidance on employee behavior and conflict resolution•Conduct investigations in response to employee complaints•Partner with leadership to develop succession plans and talent management•Optimize and manage staff costs to provide returns to the organization•Consulting with line management and provide daily HR guidance•Analyzing trends and metrics with the HR department•Resolvingcomplex employee relations issues and address grievances•Work closely with management and employees to improve work relationships, build morale and increase productivity and retention•Provide HR policy guidance•Identify training needs for teams and individuals•Evaluate training programs•Suggest new HR strategies Requirements-Bachelor's degree in Human resources or related field.-Minimum of 5 years experience in Human resource Business Partner-Strong analytical skills-Display leadership skills and change management skills.-Must have relevant experience in the Outsourcing industry.

Vacancy: Head, HR & Administration

Location: Ikeja, Lagos

We are a leading HR/Management consulting firm in the heart of Lagos currently looking for an experienced human resources and administration expert to oversee people and administrative matters.

JOB PURPOSE

To coordinate, direct and supervise all the activities of the HR and Admin department.To proactively facilitate plans focused on hiring, developing, motivating and retaining the best talents within the organization.

KEY RESPONSIBILITIES

Provide overall guidance, leadership support and strategic direction in the execution of all HR & administrative functions and activities.Oversee and champion the development of the HR strategy and ensure it aligns with the corporate strategies, business goals and objectives of the organization.Champion the formulation and effective implementation of recruitment strategies and plans to identify, hire and retain the best talent to meet manpower needs.Champion the formulation and implementation of an effective Performance & Compensation Management System that would help sustain a performance-driven culture.Review and ensure that the company’s Employee Handbook is up to date and reflects the company’s human capital strategy.Coordinate the activities involved in the leave, disciplinary, dismissal, shift, transfer and promotion of employees.Coordinate the process of delivering relevant training interventions to ensure the company gets full value for money, including appropriate introductory training for new employees as well as ongoing training for all employees and manager(s).Track and measure the impact of training intervention as a feedback to the process.Supervise the maintenance of a broad base personnel data base to ensure easy retrieval and usage of staff information.Prepare the schedule for the payment of the monthly salary as required.Coordinate the process of deduction and remittances of statutory deductions from Employees (PAYE, HMO, Pension, etc).Ensure compliance to company’s rules and regulations, and statutory Government policies.

REQUIRED QUALIFICATION & EXPERIENCE

Minimum of a Bachelor’s degree in the social sciences or related courses.5 – 7 years of experience with at least 2years at Manager/Supervisory level.Advanced degree in Human Resources/Professional Certification is an advantage e.g. CIPM, CIPD, SHRM etc.Should possess essential Management skills, such as leadership and Team Building.Must possess Compensation, Performance Mgt., Conflict Resolution, Effective presentation and report writing skills.Must be computer literate.High energy with hands-on approach to responsibilities.

Method of Application

Interested and qualified applicants should send CVs to using RHM-MGT24 as the subject of the mail.

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business…

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women’s lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.









We are recruiting to fill the position below:



Job Title: Human Resources Manager - Shared Services



Requisition Number: HUMAN

Location: Nigeria (Remote)

Job Type: Full-Time

Job Category: Human Resources









Your Impact



As the HR Manager – Shared services, you will oversee all aspects of human resources within the countries in their portfolio, including recruitment, employee relations, performance management, and compliance with employment laws. Reporting directly to the Global Director: Human Resources & Organizational Development, you will work with the global HR team to develop and implement HR strategies aligned with the organization’s overall goals, ensuring a positive and productive work environment.

ou will be involved in managing compensation and benefits, training and development programs, and employee relations, acting as a liaison between management and employees. You will provide HR support to country staff and promote best practices in human resources management.



Key Responsibilities

Recruitment & Selection:



Manage the entire recruitment process in the countries under his/her portfolio, from job postings to onboarding new hires.

Work with country leadership teams to develop Job Descriptions for new positions and update existing job descriptions in line with the country’s business evolution.

W rk with the Senior Advisor: HR Operations and Talent acquisition, for proposal recruitment and for the recruitment of senior staff members.

Support management in the development of organizational structures and workforce planning.



Compensation & Benefits:



Work in coordination with country teams to ensure the adequate administration of compensation and benefits programs, ensuring that they are competitive and aligned with company policies.

Serve as the focal point for remunerations surveys, in partnership with the local HR focal points.



Employee Relations:



Work with the country leadership team to drive a culture of respect, in line with Pathfinder’s policies and code of conduct.

P ovide training for new employees and refresher training for existing staff, about Pathfinder’s policies.

E sure that Pathfinder’s policies follow local laws.

W en requested, participate in investigations on HR related matters.

Employee engagement – implement strategies to improve employee morale and engagement.



Safety & Wellbeing:



P omote a safe and healthy environment.

Report on safety incidents and develop plans to mitigate their occurrences.



Performance Management:



Oversee the adequate Implementation of the performance appraisal system, providing support, feedback and supporting employee development.

Assist country leadership in the management of poor performance, including the development of performance improvement plans.

Train employees and provide refresher training on Pathfinder’s performance management system.



Training & Development:



I entify training needs.

Develop and implement programs to enhance employee skills and knowledge.

Support leadership teams in the identification of talent.

Work with country leadership in the development of succession plans and succession development initiatives.

Provide coaching and counselling advice to staff when necessary and leads initiatives to develop staff capacity.



Policy Development:



Coordinate regular reviews and updates of HR policies and procedures and ensure compliance with HR management practices and the national labor laws.

Ensure every employee is informed/aware of Pathfinder’s policies.



Data Management:



E sure that employee records are up to date and accurate.

Generate relevant reports to help leadership make HR decisions.



HR Strategy:



Support in the development and implementation of HR strategies that support the organization’s overall goals.

H lp the global HR team understand the country’s needs which will inform the development of tailored HR strategies



Requirements

What You Bring:



B chelor’s Degree in Human Resources Management, Business Administration, Organizational Development, Industrial Psychology or a related field.

M nimum 7–10 years of progressive HR experience, with at least 3–5 years in an HR Manager or HR Generalist capacity

Exp rience providing multi-country HR support or working in an international NGO or multinational organization.

Demonstrated experience in recruitment and talent acquisition, including proposal recruitment and organizational workforce planning.

Hands-on experience in employee relations (handling investigations, conflict resolution, and grievance management).

Proven track record managing compensation and benefits programs and conducting salary benchmarking.

Practical experience in performance management systems (appraisals, performance improvement plans, coaching).

Experience in policy development and ensuring compliance with local labor



Preferred Qualifications:



Master’s degree in HRM, Industrial Relations, Business Administration, or related areas

P ofessional HR certification (e.g., SHRM-CP, SHRM-SCP, CIPD, HRCI, CHRP, or country-equivalent).

Experience living or working in the Global South that aids in understanding of HR program context, field realities, and technical needs

Fluency in French, Portuguese or Arabic

Experience with non-USAID-funded projects.









Why You’ll Love Working with Us:



J in an innovative, forward-thinking organization that values your growth and ideas.

Work within a supportive, collaborative environment.

Make a meaningful impact on our HR practices and processes.

Enjoy a competitive salary and comprehensive benefits package.

Benefit from the opportunity for global engagement.

Vacancy: Head, Human Resources (Microfinance Bank) Our client is a leading microfinance bank that offers an array of financial products to micro, small and medium enterprises across the country.Job Location:    Lagos KEY RESPONSIBILITIES • Provide overall guidance, leadership support and strategic direction in the execution of all HR & administrative functions and activities.• Oversee and champion the development of the HR strategy and ensure it aligns with the corporate strategies, business goals and objectives of the organization.• Champion the formulation and effective implementation of recruitment strategies and plans to identify, hire and retain the best talent to meet manpower needs.• Review the present organization’s structure and make necessary adjustment where necessary; update the organizational diagram when there are changes in the organization’s structure.• Update the job descriptions for all roles in the company as directed by Management.• Champion the formulation and implementation of an effective Performance & Compensation Management System that would help sustain a performance-driven culture.• Review and ensure that the company’s Employee Handbook is up to date and reflects the company’s human capital strategy.• Coordinate the activities involved in the leave, disciplinary, dismissal, shift, transfer and promotion of employees.• Monitor the performance of all staff members in union with departmental heads and identify training needs from the Performance Appraisals carried out for the purpose of staff development.• Analyzes and adjusts unit policies/procedures in union with the head of different units to ensure consistency and maximum productivity.• Coordinate the process of delivering the training intervention to ensure the company gets full value for money, including appropriate introductory training for new employees as well as ongoing training for all employees and manager(s).• Track and measure the impact of training intervention as a feedback to the process.• Supervise the maintenance of a broad base personnel data base to ensure easy retrieval and usage of staff information.• Prepare the schedule for the payment of the monthly salary as required.• Coordinate the process of deduction and remittances of statutory deductions from Employees (PAYE, HMO, Pension, etc).• Ensure compliance to company’s rules and regulations, and statutory Government policies. REQUIRED QUALIFICATION & EXPERIENCE • Minimum of Bachelors degree in social sciences.• At least 7 years’ experience with at least 2years at managerial/supervisory level.• Advanced degree in Human Resources/Professional Certification is an advantage e.g. CIPM, CIPD, SHRM etc.• Should possess essential management skills, such as leadership and team building.• Must possess compensation, performance management, conflict resolution, effective presentation and report writing skills.• Must be computer literate.• High energy with hands-on approach to responsibilities. MODE OF APPLICATION Interested applicants should forward all applications to using  OPL-HHR as subject

Vacancy: Group Human Resources & Administrative Manager Location:  Ikoyi,Lagos Job Summary

The Group HR and Admin Manager will direct the people and administrative activities of the group and oversee overall administration, personnel and corporate affairs operations/strategies of the business.

Detailed Description

HR strategic planningDevelop the organizational human resources strategy in compliance with corporate group strategyDesign the group human resources department structure, positions and process system in compliance to its strategic mandateReview, amend and draft job descriptions and qualifications required for the staff of the group human resources departmentFormulate HR Plans, Policies &procedures according to organizational objectives.

HR Administration:

Prepare HR budget and ensure the activities are within the budget.Provide technical & professional advice to legal representative for legal proceedings related to HR.

Man Power Planning:

Organize meetings with Management, plans for manpower as per requirements.Set up the working methodology for succession planning analysis, implementation and monitoring.

People Management:

Develop the recruitment, selection, on-boarding, retention, and people management processes for the group

Compensations Schemes & Benefits Management:

Review and analyze the group subsidiaries vis-à-vis jobs / roles, salaries, ranking and benefit system.

Performance Appraisals and Management:

Formulate effective performance appraisal policy, procedures and ensure its compliance.Review and analyze the performance appraisal managing process

Employees Relations Management:

Set up policies and procedures for the treatment of employees horizontal and vertical inter-organizational conflictsEnhance organization communicationsEncourage and develop employee communicationsEnsure proper management of Staff amenities and occupational and health safety

Training and staff Development:

Identify the areas for developmentExplore the new skills to enhance productivityAdminister the Training Policy.

Education Requirements

Minimum of Masters in Business Administration with an emphasis on Human Resources is desirable (but not essential)Must have certifications from CIPM, CIPD, NITAD etc. or other reputable HR professional bodies

Working Experience & Skills

10 to 15 years of working experience in human resources management and / or organizational developmentPrevious experience managing a group business is idealPrevious experience in HR strategy development, operations and administrative design and implementationPrevious experience with human resource management information applicationProven experience in developing HR departments from scratchFamiliar with the use World, Excel, Powerpoint etc.Fluent written and spoken English language.Personal qualities & behavioral traitsResult oriented driven individualProblem solver, optimistic and enjoy assertive communicationAbility to lead teams and empower staffAbility to innovate and create new conceptsAbility to communicate and cooperate with everyone in the organization

Method of Application Interested and qualified applicants should forward CVs to using HDM-GRP as email subject