401 Employee Experience jobs in Nigeria

Job Title: Employee Experience HCM Operations Officer

Job Location:

Lagos

Job Summary:

The Employee Experience & HCM Operations Officer supports the delivery of a smooth, engaging, and efficient employee journey from onboarding to exit. This role plays a key part in executing HR operational processes, coordinating employee welfare initiatives, and managing core touchpoints such as internal communications, helpdesk responses, leave administration, and employee records, while also collecting feedback and data to drive a more connected and productive workforce.

This role breathes life into HR operations, ensuring that every employee at ipNX feels supported, heard, and valued throughout their journey. By delivering timely, empathetic, and consistent people services, it empowers the Human Capital team to operate with precision and care. Through the seamless execution of employee-facing processes, this role directly enhances employee satisfaction, strengthens engagement, and contributes meaningfully to the overall success of the HCM function.

What Success Looks Like:

• Elevated Employee Engagement & Integration.
• Seamless Onboarding Execution.
• Efficient HR Operations Delivery.
• Well-Coordinated Employee Welfare & Bonding Activities.
• Reliable Records and HR Systems Management.
• Timely and Actionable People Feedback & Strong Internal Communication Support.
• Effective HMO and Employee Benefits Support.

Responsibilities:

• Coordinate and facilitate pre-onboarding, Day 1, and extended onboarding for all staff categories.
• Manage onboarding calendars, logistics, and integration milestones in collaboration with Admin, IS&T, and Line Managers.
• Conduct orientation sessions, communicate company culture and policies, and administer feedback surveys.
• Track and document onboarding progress, graduation outcomes, and program effectiveness.
• Partner with L&D to plan and support the Graduate Trainee Program, including scheduling, onboarding, rotation tracking, and welfare engagement.
• Maintain accurate records and escalate feedback to enhance both onboarding and trainee experiences.
• Respond to MyHR helpdesk tickets within SLA Prepare internal and external HR letters and references: (≥95% of HR letters and reference requests issued within 5 working days).
• Maintain log of request types, resolution times, and satisfaction ratings.
• Draft and circulate external correspondence, request letters, HR updates, reminders, and engagement messages.
• Ensure timely, professional handling of internal and external HR correspondences.
• Update and maintain accurate employee data in HRMS/HR- Hive.
• Organize and file physical and digital records for audit readiness.
• Ensure documentation is complete for onboarding, confirmation, leave, and exits.
• Cross-check HRIS entries with physical files to resolve discrepancies.
• Protect employee data in line with confidentiality and compliance standards.
• Process HMO enrolments, replacements, and removals in a timely manner
• Resolve staff HMO queries and liaise with providers
• Maintain up-to-date benefits records and claims tracking
• Plan and coordinate monthly/quarterly staff engagement events
• Execute wellness programs in partnership with Marketing, Admin, & other relevant teams/units.
• Collate feedback after events to measure participation and satisfaction
• Assist in implementing employee recognition initiatives, cultural campaigns, and values roll-outs that enhance team alignment and morale.
• Summarize feedback trends and contribute insights for improving people processes and employee engagement strategies.
• Facilitate offboarding checklist, exit interviews, and documentation within the SLA timelines
• Maintain accurate leave balances and ensure policy adherence.
• Submit monthly leave/exit reports to HCM Head.
• Collect survey data from onboarding, exits, helpdesk, and welfare initiatives.
• Submit monthly people insights to relevant HCM teams for process optimization.
• Flag trends in employee experience for action.
• Update employee records in HRMS/HR-Hive promptly after changes (e.g., onboarding, exits, leave).
• Cross-check system data with physical files to ensure accuracy and consistency.
• Maintain clean, well-organized digital records with proper naming conventions.
• Generate routine reports (e.g., headcount, joiners/leavers) and flag discrepancies.
• Support HR audits and ensure data is complete, confidential, and compliant.
• Coordinate with other HR units to align shared data and reporting needs.
• Retrieve and verify completed ID card and complementary card request forms from staff.
• Submit accurate request details to the approved vendor for card production.
• Follow up with vendor to ensure timely processing and delivery.
• Distribute cards to staff and obtain acknowledgment of receipt.
• Track and log ID/complementary card issuance.
• Maintain and regularly update the Complimentary Card Checklist to reflect request, issuance, and pending status.

Qualifications/Experience:

• Bachelor's degree B.Sc./HND (2.1./Upper Credit minimum) in HR, Industrial Relations, Business Administration, or related field.
• Additional certifications in HR Operations, Experience Design, or People Analytics are an advantage.
• Strong understanding of employee lifecycle, HR policies, and service delivery.

How to Apply:

Please apply via

  

Please note that only shortlisted candidates will be contacted.

Company Description

Welcome to Kiajer Youth Empowerment Initiative, where we believe in fostering positive change through transformative programs. Our mission is to empower individuals and communities in Nigeria through education, skill acquisition, disaster relief, gender equality, peacebuilding, and agricultural initiatives. We are committed to impacting the lives of those we serve by providing them with the tools and opportunities they need to thrive.

Role Description

This is a temporary role for a Driver located in Kubwa. This role could lead to a permanent one depending on performance and adherence to the organization's policy. The Driver must possess an impeccable driving record with a valid driver's license and will be responsible for transporting the organization's staff daily. Tasks include vehicle inspection, adhering to traffic laws, and performing routine maintenance checks. The candidate must possess ethical conduct and compassion. Maintain an accurate daily driving record and report to the organization's Chief of Staff and HR Department.

Qualifications

• Good Communication and Driving

• Skills

• Ability to operate any vehicle safely and efficiently
• Must be able to promote a healthy and inclusive work environment
• Excellent time management and organizational skills
• High school diploma or equivalent
• Experience in similar roles is a plus
• Familiar with all local roads around the FCT and its neighboring cities
• Send CV to

Employee Experience & HCM Operations Officer (Hybrid)

Location: Victoria Island, Lagos | Weekdays, 8am–5pm | Travel: Occasionally

Are you passionate about creating meaningful employee experiences and delivering smooth HR operations?

Do you thrive in a fast-paced environment where empathy meets precision? If yes, this role is for you.

Join our Human Capital Management team and help shape the journey of every ipNX employee from onboarding to exit, with care, consistency, and innovation.

Your Responsibilities:

• Coordinate onboarding, orientation, and integration for new hires

• Manage HR helpdesk requests, internal communications, and employee records

• Administer HMO and employee benefits

• Plan monthly bonding and wellness initiatives

• Support leave tracking, exit interviews, and offboarding

• Maintain HR systems and ensure data accuracy

• Collect feedback and generate people insights for process improvement

Your Expected Requirements:

-
**B.Sc./HND in HR, Industrial Relations, or related field (2.1/Upper Credit minimum)

• 2–4 years' experience in HR operations or employee experience roles

• Strong knowledge of HR systems (HRMS, HR-Hive), documentation, and compliance

• Experience with onboarding, leave tracking, HMO, and welfare programs

• Excellent communication, organizational, and multitasking skills

• Empathy, ethics, and a people-first mindset

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)**

Ideal if You're Someone Who Is:

• Detail-oriented and highly organized

• Tech-savvy and customer-focused

• Action-driven and results-oriented

• A creative thinker with a passion for engagement

• Resilient, proactive, and collaborative

Ready to make a difference in how people experience work? Apply now or tag someone who will be a great fit.

Send your application to with job title and your location as subject line of email.

Deadline: Apply before 24th, September 2025

Job Title: Employee Experience (EX) & HCM Operations Officer

Job Location: Lagos

Job Summary:

The Employee Experience & HCM Operations Officer supports the delivery of a smooth, engaging, and efficient employee journey from onboarding to exit. This role plays a key part in executing HR operational processes, coordinating employee welfare initiatives, and managing core touchpoints such as internal communications, helpdesk responses, leave administration, and employee records, while also collecting feedback and data to drive a more connected and productive workforce.

This role breathes life into HR operations, ensuring that every employee at ipNX feels supported, heard, and valued throughout their journey. By delivering timely, empathetic, and consistent people services, it empowers the Human Capital team to operate with precision and care. Through the seamless execution of employee-facing processes, this role directly enhances employee satisfaction, strengthens engagement, and contributes meaningfully to the overall success of the HCM function.

What Success Looks Like:

• Elevated Employee Engagement & Integration.
• Seamless Onboarding Execution.
• Efficient HR Operations Delivery.
• Well-Coordinated Employee Welfare & Bonding Activities.
• Reliable Records and HR Systems Management.
• Timely and Actionable People Feedback & Strong Internal Communication Support.
• Effective HMO and Employee Benefits Support.

Responsibilities:

• Coordinate and facilitate pre-onboarding, Day 1, and extended onboarding for all staff categories.
• Manage onboarding calendars, logistics, and integration milestones in collaboration with Admin, IS&T, and Line Managers.
• Conduct orientation sessions, communicate company culture and policies, and administer feedback surveys.
• Track and document onboarding progress, graduation outcomes, and program effectiveness.
• Partner with L&D to plan and support the Graduate Trainee Program, including scheduling, onboarding, rotation tracking, and welfare engagement.
• Maintain accurate records and escalate feedback to enhance both onboarding and trainee experiences.
• Respond to MyHR helpdesk tickets within SLA Prepare internal and external HR letters and references: (≥95% of HR letters and reference requests issued within 5 working days).
• Maintain log of request types, resolution times, and satisfaction ratings.
• Draft and circulate external correspondence, request letters, HR updates, reminders, and engagement messages.
• Ensure timely, professional handling of internal and external HR correspondences.
• Update and maintain accurate employee data in HRMS/HR- Hive.
• Organize and file physical and digital records for audit readiness.
• Ensure documentation is complete for onboarding, confirmation, leave, and exits.
• Cross-check HRIS entries with physical files to resolve discrepancies.
• Protect employee data in line with confidentiality and compliance standards.
• Process HMO enrolments, replacements, and removals in a timely manner
• Resolve staff HMO queries and liaise with providers
• Maintain up-to-date benefits records and claims tracking
• Plan and coordinate monthly/quarterly staff engagement events
• Execute wellness programs in partnership with Marketing, Admin, & other relevant teams/units.
• Collate feedback after events to measure participation and satisfaction
• Assist in implementing employee recognition initiatives, cultural campaigns, and values roll-outs that enhance team alignment and morale.
• Summarize feedback trends and contribute insights for improving people processes and employee engagement strategies.
• Facilitate offboarding checklist, exit interviews, and documentation within the SLA timelines
• Maintain accurate leave balances and ensure policy adherence.
• Submit monthly leave/exit reports to HCM Head.
• Collect survey data from onboarding, exits, helpdesk, and welfare initiatives.
• Submit monthly people insights to relevant HCM teams for process optimization.
• Flag trends in employee experience for action.
• Update employee records in HRMS/HR-Hive promptly after changes (e.g., onboarding, exits, leave).
• Cross-check system data with physical files to ensure accuracy and consistency.
• Maintain clean, well-organized digital records with proper naming conventions.
• Generate routine reports (e.g., headcount, joiners/leavers) and flag discrepancies.
• Support HR audits and ensure data is complete, confidential, and compliant.
• Coordinate with other HR units to align shared data and reporting needs.
• Retrieve and verify completed ID card and complementary card request forms from staff.
• Submit accurate request details to the approved vendor for card production.
• Follow up with vendor to ensure timely processing and delivery.
• Distribute cards to staff and obtain acknowledgment of receipt.
• Track and log ID/complementary card issuance.
• Maintain and regularly update the Complimentary Card Checklist to reflect request, issuance, and pending status.

Qualifications/Experience:

• Bachelor's degree B.Sc./HND (2.1./Upper Credit minimum) in HR, Industrial Relations, Business Administration, or related field.
• Additional certifications in HR Operations, Experience Design, or People Analytics are an advantage.
• Strong understanding of employee lifecycle, HR policies, and service delivery.

Job Type: Full-time

We are looking for a talented and passionate UI/UX Designer to join our dynamic team. You will be responsible for designing intuitive, engaging, and user-centered experiences across our digital platforms. You will work closely with product managers, engineers, and other designers to define user needs, develop concepts, and deliver high-fidelity designs that align with our business goals. Your designs will directly impact the satisfaction of our users and the success of our products.

What You'll Do:

• Develop and maintain UI style guides and design systems to ensure consistency and brand alignment across all platforms.

• Collaborate closely with product managers and engineers throughout the product development lifecycle to ensure designs are feasible and effectively implemented.

• Create visually appealing and user-friendly interfaces for web and mobile applications.

• Present design concepts and prototypes to stakeholders, incorporating feedback and iterating on designs as needed.

• Stay up-to-date with the latest UI/UX trends, best practices, and emerging technologies.

• Conduct competitor analysis to identify opportunities for innovation and improvement.

• Advocate for user-centered design principles throughout the organisation.

• Participate in design critiques and provide constructive feedback to other designers.

• Measure the success of design solutions through analytics and user feedback, and iterate on designs to improve performance.

• Conduct user research, including user interviews, surveys, and usability testing, to understand user needs, behaviours, and motivations.

• Translate user research findings and business requirements into user flows, wireframes, prototypes, and high-fidelity visual designs.

-Implmeant the design

What We're Looking For:

• Proven experience as a UI/UX Designer, with a strong portfolio showcasing user-centered design solutions.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Solid understanding of UI design principles, usability, accessibility, and interaction design.

• Experience conducting user research and usability testing.

• Excellent communication, collaboration, and presentation skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• A passion for creating exceptional user experiences.

• Knowledge of HTML, CSS, and JavaScript is a big plus.

• Know how to leverge AI with design for higher
  implementation.

Why Join Us:

• Fully remote work with flexible hours.

• Small, fast-moving team where your ideas directly shape our brand and impact.

How to Apply:

• Fill in your details.

• Complete a short video interview (dress sharp, use a PC only, nice setting).

• This step is required to move forward—make a strong impression

Good luck

J3 is an FMCG distributor. We have been in existence for over 8 years and we have branches in the followinf locations: Lagos, Ibadan, Ogun, Ondo, and Osun state.

We are recruiting to fill the position below:

Job Position: Customer Experience Cashier / Sales Support Executive

Job Location: Berger, Lagos

Description

• The Customer Experience Cashier is responsible for processing transactions efficiently while delivering excellent customer service, promoting repeat sales, and supporting the sales and operations teams.
• The role goes beyond traditional cashiering to include customer relationship building, upselling, after-sales engagement, and contributing to overall outlet performance.

Key Responsibilities

Cashiering and Transaction Management:

• Promptly generate accurate sales invoices based on order details.
• Handle cash, POS, and bank transfer payments.
• Verify payment evidence (transfers, receipts, teller slips) for correctness (amount, reference, account details).
• Forward all payment documentation to the Accounts Officer/Accountant for confirmation.
• Follow up to ensure timely payment confirmations.
• Notify the relevant department (e.g., warehouse) once payments are approved for release.
• Maintain accurate records of all invoices and receipts.
• Ensure all transaction activities align with internal financial policies.
• Submit daily/weekly transaction reports to the Accounts department.

Requirements

• Interested candidates should possess an HND / OND qualification with relevant experience.

Salary

N80,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position and Location as the subject of the email.

Note: For more information, contact onWhatsApp

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business Unit, Bakery Services & Consultancy Business Unit, Digital Multimedia Business Unit, High Tech Logistics Business Unit, Real Estate & Property Development Business Unit and Hospitality & Shortlet Rental Business Unit.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ajah, Lagos

Employment Type: Full-time

About the Role

• As a Customer Experience Officer, you'll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You'll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year of experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you'll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Method of Application

Interested and qualified candidates should submit their CV to: using the Job Position as the subject of the email.

• We are seeking a Head of Experience to lead the design and delivery of exceptional customer and stakeholder journeys across their residential and commercial projects.
• The Head of Experience will oversee the full spectrum of customer engagement — from pre-sales interactions to post-handover services — ensuring every touchpoint reflects innovation, excellence, and the company's premium brand promise.

Key Responsibilities

• Develop and execute a customer experience strategy aligned with business goals.
• Design and optimize touchpoints across sales, client onboarding, handover, and aftercare.
• Lead initiatives that enhance homeowner, tenant, and investor satisfaction.
• Partner with marketing, sales, construction, and facility management teams to ensure seamless delivery.
• Establish and track customer satisfaction metrics (NPS, CSAT, retention rates).
• Oversee experience-driven events, community-building, and brand activations.

Requirements

• Bachelor's degree (Master's preferred) in Business, Marketing, Real Estate, or related field.
• 8+ years of proven track record in customer experience, hospitality, real estate, or lifestyle brand management.
• Strong leadership and team management skills.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Passion for creating memorable experiences that drive loyalty and value.

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop

At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code: CS

Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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