89 Customer Support Engineer jobs in Nigeria

Company Description

Afriglobal Medicare is a specialized medical diagnostics firm located in Ikeja. The company focuses on Pathology, Radiology, Cardiology, and Wellness plans. Afriglobal Medicare is dedicated to providing high-quality diagnostic services that help improve patient outcomes. With a commitment to excellence in healthcare, Afriglobal Medicare continuously strives to innovate and enhance its diagnostic services.

Role Overview

We are looking for a highly motivated Software Support Specialist to join our dynamic team at Afriglobal Medicare Limited. In this role, you will play a critical part in ensuring customer satisfaction by providing exceptional technical support and assistance to users of our software products. You will leverage your technical expertise to troubleshoot issues, guide users through resolutions, and enhance the overall user experience.

Responsibilities:

• Provide timely and effective technical support to customers via various communication channels, including phone, email, and chat
• Diagnose and resolve software-related issues, ensuring minimal disruption to customer operations
• Collaborate with cross-functional teams, including development and product management, to escalate and resolve complex issues
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors and escalating serious concerns to the Vendor.
• Keeping a record of escalation and scheduling application updates.
• Documenting processes and monitoring application performance.
• Providing front-end support to clients and IT team.
• Ensuring effective front-end and back-end functionality of applications.
• Conduct training sessions and create user documentation to empower customers in utilizing our software effectively
• Identify recurring issues and contribute to the development of knowledge base articles and internal documentation
• Document and track support requests using both internal and external ticketing system, ensuring accurate and thorough records.

Required Qualifications:

• 4+ years demonstrable experience as an application support specialist in the medical diagnostic industry or related field.
• Knowledge of ERP systems and programming languages, such as SQL, HTML and other scripting languages.
• Ability to comprehend and utilize the ITIL framework for Helpdesk and Service Desk,.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Familiar with Service Desk software for managing Tickets.
• Excellent communication skills, with the ability to convey complex technical information to non-technical users.
• Proficiency in using ticketing systems and remote support tools.
• Experience with software deployment and configuration management.

Preferred Qualifications:

• BSc/HND Graduate in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Familiarity with scripting languages (e.g., Python, JavaScript) and database query languages (e.g., SQL)
• Experience in a SaaS environment
• Knowledge of common operating systems (Windows, macOS, Linux) and software applications

Technical Skills and Relevant Technologies

• Proficient in troubleshooting software applications and understanding user workflows
• Experience with remote desktop support tools and cloud-based software solutions
• Basic understanding of networking concepts and system architecture

Soft Skills and Cultural Fit:

• Strong interpersonal skills with a customer-first mindset
• Ability to work effectively in a remote team environment while managing time efficiently
• Proactive attitude towards continuous learning and personal development
• Demonstrated ability to manage multiple priorities and adapt to changing circumstances

Location:

• The job location is Lagos.

Today

A

Lagos Full Time

Healthcare Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 4 years

Company Description

Afriglobal Medicare is a specialized medical diagnostics firm located in Ikeja. The company focuses on Pathology, Radiology, Cardiology, and Wellness plans. Afriglobal Medicare is dedicated to providing high-quality diagnostic services that help improve patient outcomes. With a commitment to excellence in healthcare, Afriglobal Medicare continuously strives to innovate and enhance its diagnostic services.

Role Overview

We are looking for a highly motivated Software Support Specialist to join our dynamic team at Afriglobal Medicare Limited. In this role, you will play a critical part in ensuring customer satisfaction by providing exceptional technical support and assistance to users of our software products. You will leverage your technical expertise to troubleshoot issues, guide users through resolutions, and enhance the overall user experience.

Responsibilities:

• Provide timely and effective technical support to customers via various communication channels, including phone, email, and chat
• Diagnose and resolve software-related issues, ensuring minimal disruption to customer operations
• Collaborate with cross-functional teams, including development and product management, to escalate and resolve complex issues
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors and escalating serious concerns to the Vendor.
• Keeping a record of escalation and scheduling application updates.
• Documenting processes and monitoring application performance.
• Providing front-end support to clients and IT team.
• Ensuring effective front-end and back-end functionality of applications.
• Conduct training sessions and create user documentation to empower customers in utilizing our software effectively
• Identify recurring issues and contribute to the development of knowledge base articles and internal documentation
• Document and track support requests using both internal and external ticketing system, ensuring accurate and thorough records.

Required Qualifications:

• 4+ years demonstrable experience as an application support specialist in the medical diagnostic industry or related field.
• Knowledge of ERP systems and programming languages, such as SQL, HTML and other scripting languages.
• Ability to comprehend and utilize the ITIL framework for Helpdesk and Service Desk,.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Familiar with Service Desk software for managing Tickets.
• Excellent communication skills, with the ability to convey complex technical information to non-technical users.
• Proficiency in using ticketing systems and remote support tools.
• Experience with software deployment and configuration management.

Preferred Qualifications:

• BSc/HND Graduate in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Familiarity with scripting languages (e.g., Python, JavaScript) and database query languages (e.g., SQL)
• Experience in a SaaS environment
• Knowledge of common operating systems (Windows, macOS, Linux) and software applications

Technical Skills and Relevant Technologies

• Proficient in troubleshooting software applications and understanding user workflows
• Experience with remote desktop support tools and cloud-based software solutions
• Basic understanding of networking concepts and system architecture

Soft Skills and Cultural Fit:

• Strong interpersonal skills with a customer-first mindset
• Ability to work effectively in a remote team environment while managing time efficiently
• Proactive attitude towards continuous learning and personal development
• Demonstrated ability to manage multiple priorities and adapt to changing circumstances

Location:

• The job location is Lagos.

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Job Description

Cobweb Telecommunication Ltd is seeking a
Technical Support Officer
to provide first-level IT support for our staff and clients. The ideal candidate should have a strong understanding of computer systems, networks, and basic troubleshooting skills. You will be the first point of contact for technical issues, ensuring smooth operations and excellent user experience.

Key Responsibilities

• Respond to user inquiries via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, passwords, and access permissions.
• Support internet connectivity, routers, and Wi-Fi setup.
• Perform system updates, antivirus management, and security checks.
• Provide remote support using remote desktop tools.
• Document issues and solutions for knowledge base reference.
• Escalate complex problems to higher-level IT staff when necessary.
• Assist in IT projects such as system upgrades or software rollouts.

Requirements

• ND/HND/BSc in Computer Science, IT, or a related field (or relevant experience).
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in a helpdesk or IT support role is an advantage.

What We Offer

• ₦300,000 monthly salary.
• Training and career growth opportunities.
• Supportive and collaborative work environment.
• Exposure to modern IT systems and solutions.

Apply now and grow your career with us.

#Hiring #TechnicalSupport #ITJobs #JobsInNigeria #YenagoaJobs #CobwebTelecom

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

1. Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields

2. Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success

3. Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software

4. Excellent communication skills and customer service mindset to provide high-quality support

5. Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

6. Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

This is a full-time remote role for Technical Support Staff. The Technical Support Staff will be responsible for providing customer support, troubleshooting technical issues, ensuring customer satisfaction, and addressing inquiries in a timely and efficient manner. Day-to-day tasks include responding to customer complaints, assisting with problem resolution, educating customers on product functionalities, and collaborating with the technical team to identify and resolve persistent technical issues.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for identifying and resolving issues
• Customer Support and Customer Satisfaction skills
• Strong verbal and written communication skills
• Ability to work independently and remotely

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.