367 Customer Solutions jobs in Nigeria

Job Description

Cobweb Telecommunication Ltd is seeking a
Technical Support Officer
to provide first-level IT support for our staff and clients. The ideal candidate should have a strong understanding of computer systems, networks, and basic troubleshooting skills. You will be the first point of contact for technical issues, ensuring smooth operations and excellent user experience.

Key Responsibilities

• Respond to user inquiries via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, passwords, and access permissions.
• Support internet connectivity, routers, and Wi-Fi setup.
• Perform system updates, antivirus management, and security checks.
• Provide remote support using remote desktop tools.
• Document issues and solutions for knowledge base reference.
• Escalate complex problems to higher-level IT staff when necessary.
• Assist in IT projects such as system upgrades or software rollouts.

Requirements

• ND/HND/BSc in Computer Science, IT, or a related field (or relevant experience).
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in a helpdesk or IT support role is an advantage.

What We Offer

• ₦300,000 monthly salary.
• Training and career growth opportunities.
• Supportive and collaborative work environment.
• Exposure to modern IT systems and solutions.

Apply now and grow your career with us.

#Hiring #TechnicalSupport #ITJobs #JobsInNigeria #YenagoaJobs #CobwebTelecom

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

1. Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields

2. Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success

3. Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software

4. Excellent communication skills and customer service mindset to provide high-quality support

5. Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

6. Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

This is a full-time remote role for Technical Support Staff. The Technical Support Staff will be responsible for providing customer support, troubleshooting technical issues, ensuring customer satisfaction, and addressing inquiries in a timely and efficient manner. Day-to-day tasks include responding to customer complaints, assisting with problem resolution, educating customers on product functionalities, and collaborating with the technical team to identify and resolve persistent technical issues.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for identifying and resolving issues
• Customer Support and Customer Satisfaction skills
• Strong verbal and written communication skills
• Ability to work independently and remotely

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Today

J

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :

JOB TITLE: Technical Support Intern (SME)

JOB LOCATION: Lagos

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Job Details

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
  Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
  Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage.

Demands Of The Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
  May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.

How To Apply

To apply for the ongoing MainOne Cable Job recruitment, visit the APPLICATION PORTAL to submit your application

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Company Description

Dimension Data is a leading technology provider operating in the Middle East and Africa, offering a range of services including systems integration, managed services, cloud solutions, business applications, customer experience, and intelligent security solutions. Founded in 1983 and headquartered in Johannesburg, Dimension Data is a member of the NTT Group. With over 10,000 employees across 15 countries, Dimension Data provides innovative solutions to optimise evolving technology environments. The company is committed to transformation and meaningful societal contribution, being a level 2 BBBEE contributor.

Role Description

This is a full-time hybrid role for a Technical Support Engineer based in Lagos, with some work-from-home flexibility. The Technical Support Engineer will be responsible for providing technical support and troubleshooting, resolving customer issues, and ensuring high levels of customer service and satisfaction. Daily tasks will include diagnosing and fixing technical problems, offering proactive support, and assisting customers with their technical needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and in a hybrid environment
• Relevant certifications or educational background in IT or related fields
• Experience with cloud solutions and managed services is a plus