293 Customer Services jobs in Nigeria

The Admin & Customer Service Manager in the mental health sector plays a vital role in ensuring the smooth operation of the organization and maintaining high-quality customer service for clients seeking mental health services. This position requires a unique blend of administrative skills and a deep understanding of the sensitive nature of mental health services.

Responsibilities:

Administrative/Operational Management:

• Develop and implement efficient administrative processes to optimize workflow and enhance operational efficiency.
• Coordinate with other departments, such as clinical staff, finance, and human resources, to ensure effective communication.
• Oversee day-to-day administrative tasks, including scheduling, filing, data entry, and maintaining records related to client intake, appointments.
• Provide weekly reports on Client inquiries & Conversion rate, Feedback and Service Delivery, Complaints, Bed Occupancy and other relevant decision-making indices.
• Direct, supervise and evaluate the day-to-day activities of direct reports including but not limited to the Cleaners, Cooks, Operation Officer, Driver, and Security Guard.
• Comply with, maintain knowledge of and ensure team members are aware of the company's policies on Dressing, Attendance, Leave, Equipment Use, Security, Confidentiality and other HR policies.
• Make periodic inspection rounds to assess facility needs and work with the operation officer in Facility management:
• Work with Store Officer to ensure the store and kitchen are well-stocked at all times as per patient levels while escalating shortages/gaps in line with the food escalation framework to avoid service delivery interruptions.
• Manage and supervise cleaning and other housekeeping tasks, ensuring cleaning standards are followed by the cleaners/janitors through periodic cleaning audits.
• Make periodic visits to the ward to access first-hand the furnishing, bedding and other facility provisions.
• Perform HR responsibilities at the locality level including but not limited to onboarding, staff documentation, recruitment, monitoring staffing levels, leave request processing and working with the HR team in filling out vacancies and handling complaints/ performance issues.
• Be involved in the process of developing rotas for operational staff, overseeing schedules and review nursing & support workers' rotas to ensure work schedules are in line with contract provisions.
• Provide excellent customer service to clients seeking mental health services, ensuring a compassionate, non-judgmental, and supportive experience.
• Address client inquiries, concerns, and complaints promptly, demonstrating empathy and understanding.
• Use the CRM to document and maintain accurate customer service/inquiry records.
• Oversee the client intake process (EMR Documentation & File creation), gathering the necessary information and ensuring accurate and confidential record-keeping.
• Other related duties

Qualifications and Requirements

• Master's Degree in any relevant course with 2- 3 years related work experience
• Bachelor's Degree in any relevant course with 3-5 years related work experience
• Must have completed NYSC.
• Fluency in Hausa is a plus, as it will help with communicating with our diverse clientele.
• Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
• Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
• Ability to multi task, prioritize workflow and complete task with a high level of organisation, responsibility and efficiency.
• Ability to adapt in a fast-paced and changing environment
• Strong problem solving and resolution skills
• Possess excellent marketing and proposal writing skills
• Ability to work on own initiative and as part of a team
• Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint
• Ability to maintain strict confidentiality.
• Have a friendly disposition

Application Closing Date

30th August 2025

Note: Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: ₦180, ₦220,000.00 per month

Company Description

CMB Building Limited, established in 2002, is a leading Real Estate firm in Nigeria that provides affordable housing and world-class estate development services. With over 250 employees and multiple development sites across the country, we are known for our diverse range of properties, from bungalows to high-rise buildings. Our projects reflect excellence and attention to detail, and we are dedicated to restructuring to tackle specific challenges. Our passion and commitment to excellence set us apart from the competition.

Role Description

This is a full-time on-site role for a Client Services / Sales & Marketing Officer located in Lagos Island. The Officer will manage day-to-day client service activities, ensure customer satisfaction, handle customer service tasks, and communicate effectively with clients. The role also involves supporting sales and marketing activities and contributing to financial planning and analysis.

Qualifications

• Strong skills in Client Services, Customer Service, and Customer Satisfaction
• Excellent Communication skills, both written and verbal
• Basic knowledge in Finance and financial planning
• Proven ability to manage multiple tasks and deliver on deadlines
• Experience in the real estate industry is a plus
• Bachelor's degree in Business Administration, Marketing, Finance, or related field
• Ability to work collaboratively with a team

Client Services Officer

Experience: At least 2 years' work experience in Travel, Hospitality, Immigration, Visa services. Must be interested in this industry.

Location: Lekki, Lagos

Salary: N100,000

Industry: Visa & Immigration

Job Objective

To support the client team in managing the end to end interactions with prospective and existing clients and administrative needs. To also manage daily operational tasks, in alignment with executing overall strategy for the unit.

Key Responsibilities

Client Relationship Management

· Maintaining relationships with clients and key stakeholders within the Organisation.

· Filling out Client's travel applications and documents (paper & online).

· Liaising with embassies and travel agency partners.

· Coaching Clients prior to Embassy appointment.

· Act as point of contact for complaints and escalate issues as appropriate.

· Support the sales team up-sell or cross-sell services.

· Ensure both the company and clients adhere to agreements.

· Assist with Visa Processing being processed by Travel Documentation & Visa Processing Officers.

· Ensure that all Organisation's policies and processes are followed in both written and verbal relations with Clients

· Sending of complimentary messages to Clients.

· Communicating (written & oral) with Clients when required and treating communication with utmost confidentiality.

· Coaching and advisory services to Clients in preparation for application appointments.

Admin Management

· Execute administrative tasks & Projects.

· Assist direct report in resolving administrative Issues.

· Execute Clients' task in alignment with all organizational policies, processes and checklists.

· Prepare and modify documents including correspondences, reports, drafts, memos and emails.

· Ensure timely submission and collection of customer visa application.

· Submit weekly activity and progress report.

· Adhere to all Organisation's policies, processes and core values

Sales

· Study competition to find new ways to retain customers.

· Collaborate with manager to address clients' needs.

· Direct potential leads to the sales team and follow up on progress.

· Alert the sales team on opportunities for further business within clients.

· Continually Inform Clients about other services the Organisation offers.

Client Portal Management & Research

· Continually update the CRM tool and managers about changes concerning clients.

· Examine all Client's travel documents and ensure Checklist is ticked appropriately.

· Maintain electronic and hard copy filing system, perform data entry and scan documents.

· Continually research and be abreast of different Countries' Visa Application process and requirements.

· Keep Clients' records and information in the appropriate and allocated Office Cabinet.

· Assist Research and Social Media Unit with information and professional advice when required.

Key Performance Indicators (KPIs)

· Number of excellent Client feedback

· Delivery on project and assignment given within stipulated time.

· Enquiries converted to clients

· Level of Professionalism

· Number of Visa Applications Processed

· Number of Error free applications

· Submission of weekly activity and progress report

Minimum Job Requirements

Education/Certifications:

BSc in Business Administration, International Relations, Social Sciences or any related discipline with a minimum of Second class Lower

Knowledge, Skills and Abilities:

· Proven experience as a Client Relations or Relationship Management.

· Background in customer service; industry knowledge is an advantage.

· Proficiency in MS Office and knowledge of operating standard office equipment.

· A customer-oriented attitude.

· Excellent communication, negotiation and management skills.

· Problem-solving attitude.

· Ability to work well with a team.

· Effective coordination skills.

· Excellent Research & Feedback skills.

· Excellent use of initiative and proactive approach in delivering tasks.

· Ability to learn fast and teach others.

· Attention to details.

· · Ability to work alone.

Job Type: Full-time

Pay: ₦100,000.00 per month

Experience:

• visa and immigration services: 2 years (Required)
• administrative assistance: 2 years (Required)

Company Description

Avario Digitals is becoming a preferred provider in technology, communications, and consulting in Nigeria. We specialize in helping both individual and corporate brands achieve success through tailored solutions. Our expertise spans across various industries, positioning us as a trusted partner in driving growth and innovation. We are dedicated to delivering excellence and fostering strong client relationships to ensure satisfaction.

Role Description

This is a full-time hybrid role for a Client Services Manager. The position is based in Ogba Ikeja , with some work-from-home flexibility. The Client Services Manager will be responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and managing client relationships. Day-to-day tasks include addressing client inquiries (project levels), resolving issues, analyzing client needs, and ensuring effective communication between clients and the company. The manager will also develop strategies to enhance client services and support business growth.

Our CSM is the operational and relational heart of our client accounts. Their entire focus is on the health of the relationship and the efficiency of the process.

The key responsibilities of our Client Service manager are:

Primary Client Contact: The single point of contact for all day-to-day client communication. You "own" the relationship.

Project & Account Management: You manage timelines, budgets, and resources for all work on their accounts. You ensure projects are delivered on time and on budget.

Scope Guardian: You are ruthless about scope creep. You manage change requests and you are responsible for initiating conversations about additional fees when the client asks for something new.

Internal Advocate: You translate client needs into clear, actionable briefs for your internal teams (the digital and tech teams).

The "Shield": You protect your creative and technical teams from direct, unstructured client feedback and ad-hoc requests, ensuring the team can focus on doing great work.

Retention & Growth: You are responsible for client satisfaction, contract renewals, and identifying opportunities to upsell additional services (e.g., "Your website is great; now you need SEO to make it visible").

Reporting & Communication: They are responsible for presenting reports, leading status meetings, and showing the client the value they're getting for their investment.

Qualifications

• Customer Satisfaction and Client Services skills
• Strong Analytical Skills and ability to assess client needs
• Excellent Communication and Customer Service skills
• Proven track record of managing client relationships effectively
• Bachelor's degree in Business Administration, Communications, or a related field
• Ability to work both independently and in a team environment
• Experience in the technology, communications, or consulting industry is advantageous

Method of Application
- Interested and qualified candidates should send their CV and Cover Letter to: using "Client Service Manager Application – Avario Digitals" as the subject of the email.

• Are you great with people, organized, and able to think on your feet? We're looking for a highly proactive client service manager to join our fast-growing digital agency.
• You'll be the bridge between our clients and our creative teams - managing communication, timelines, and client satisfaction.

Job Summary

We are looking for a driven and personable Client Relationship & Sales Officer to join our team. This role is perfect for someone who enjoys connecting with people, offering solutions, and growing sales while delivering excellent client experiences.

Industry: Health and Wellness

Location: Abuja

Remuneration: Competitive

Responsibilities

* Handling calls, emails, and messages across multiple platforms.

* Engaging with clients to understand their needs and recommend the right wellness services/products.

* Building long-term relationships that encourage repeat business and client loyalty.

* Proactively identifying new sales opportunities and converting leads into paying clients.

* Following up with prospective clients and closing deals.

* Resolving client concerns quickly and professionally to maintain trust.

* Keeping detailed records of client interactions, sales activities, and feedback.

Qualification/Requirement:

* Bachelor's degree in Communication, Business, or related field.

* 2–3 years' experience in sales, client relations, or customer-facing roles.

* Strong communication and interpersonal skills.

* Confidence in selling, negotiating, and closing deals.

* Highly organized with attention to detail.

* Passionate about the wellness industry and client satisfaction.

This role is not just about sales, it's about creating experiences that keep clients coming back while also driving business growth.

How to Apply:

Send your CV to with the subject Client Relationship & Sales Officer.

• Deadline: 06/10/2025.

Company Overview:
We are a leading healthcare diagnostics center in Lekki Phase 1 dedicated to providing high-quality services and exceptional patient care. We are committed to ensuring a comfortable and efficient experience for all our clients.

Job Description:
We are seeking dedicated and compassionate Client Services Representatives. This role will primarily focus on ensuring excellent patient care experience within the Centre, while also taking on front desk responsibilities.

Key Responsibilities:

• Provide excellent customer service to all patients and visitors.
• Manage the patient experience process, aiming at customer satisfaction.
• Assist patients through the registration and check-in process.
• Ensure the comfort and confidentiality of all patients.
• interface with multiple departments to ensure timely TATs.
• Act as a liaison between patients and other healthcare professionals to facilitate smooth communication and appointment scheduling.
• Identify opportunities to improve patient experience and suggest service enhancements to management.
• Assist in maintaining accurate patient records and documentation in compliance with healthcare regulations.
• Collaborate with marketing and outreach teams to support patient education initiatives and community engagement.
• Contribute to patient feedback collection and analysis to support continuous quality improvement.
• Support revenue generation efforts by providing clear information on services and pricing to patients

Qualifications
:

• A Bachelor's degree is preferred.
• 2-3years experience in Client Servicing, preferably within the healthcare sector.
• Strong communication and interpersonal skills.
• Strategic fast thinker

**NOTE:

1. This job is an on-site role in Lekki Phase 1. Candidates within the immediate vicinity or easy to commute to site will be preferred

2. Salary for this role is N170,000**

Company Description

Beacon City is Africa's pioneering asset management and placemaking company dedicated to making real estate a pivotal element in the socioeconomic development of African communities by employing indigenous approaches to tackle the housing deficit, refinancing challenges, and the proliferation of impoverished communities within the region.

Role Description

We are looking for a
Client Services Representative / Front Desk Officer
to serve as the first point of contact for our company. The ideal candidate will manage front desk operations, handle client inquiries, and provide excellent customer service both in-person and online. This role requires strong communication skills, professionalism, and the ability to multitask effectively.

Responsibilities:

Front Desk Duties:

• Welcome and attend to visitors, clients, and partners in a professional manner.
• Manage incoming calls, emails, and messages; redirect as necessary.
• Maintain a clean, organized, and professional reception/work area.
• Schedule and manage appointments, meetings, and bookings.

Client Support Duties:

• Handle customer inquiries, complaints, and service requests promptly.
• Provide information about company services and offerings.
• Support clients with check-in/check-out processes (if hospitality-focused).
• Maintain accurate records of client interactions and feedback.
• Ensure timely follow-up with clients to build and maintain strong relationships.

Administrative Support:

• Assist with filing, documentation, and database management.
• Support the operations team with daily office and client coordination tasks.
• Track office supplies and raise requisitions when necessary.

Requirement:

• Minimum OND / HND / bachelor's degree in business administration, Hospitality, or a related field.
• 1–3 years' experience in client service, front desk, or a customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency in MS Office (Word, Excel, Outlook) and basic computer tools.
• Ability to multitask, stay organized, and work under pressure.
• Professional appearance and a positive attitude.

Preferred Attribute:

• Experience in hospitality, real estate, or service-oriented industries.
• Familiarity with CRM or booking management software.
• Problem-solving mindset with attention to detail.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.

*Position Overview:

Sales representative **

comission, allowance and remote job with carrear
The ideal candidate for the sales representative role should possess a high level of intelligence and professionalism. This individual will be responsible for promoting and selling a comprehensive range of the company's products, including Life Insurance, Personalized Investment Products, Pure Protection Products, and Endowment Products, to both prospective and existing customers.

Key responsibilities include:

• Clearly explaining various insurance policies and products to potential and current clients.

• Assisting clients in selecting coverage options that best suit their individual needs.

• Recommending modifications and updates to clients' existing insurance policies.

Additionally, the candidate will be tasked with selling the company's Pension options (Annuity for Life) to both newly retired individuals and existing retirees from private companies, as well as state and federal government organizations currently enrolled in program withdrawal.

The role requires diligent prospecting within multinational corporations, including the submission of proposals to clients both within and outside the state, with the objective of marketing the company's investment-linked products and pure protection plans.

Maintaining regular follow-up to ensure prompt payment of monthly premiums by all clients is essential. Moreover, the candidate will be responsible for fostering strong, long-term relationships on behalf of the company to support continuous sales growth.

The position also involves promoting the advantages of life insurance to potential clients in private, federal, and state organizations located within Lagos State.

The ideal candidate for this position must be a risk taker, a person with a teachable and resilience spirit, that have good negotiating and persuading skills

Must have good communication skills and be able to work under pressure with other team members under minimal or no supervision.

NB monthly allowance is #185,000 for General and life insurance
Please note that this Job is strictly for candidates within Lagos state

Qualifications

Bachelor's degree or HND in any discipline from a reputable university in Nigeria

Years of experience are not required as qualified candidates will undergo professional sales executive training, Interested candidates should apply or forward Cv to

JOB TITLE : ELECTRICAL ENGINEERS/CLIENT SERVICES (SOLAR/INVERTERS)

LOCATION : KADUNA , KADUNA STATE.

Minimum Qualification:

• Degree or National Diploma in Electrical Engineering/ Electronics Engineering or Physics.
• MUST HAVE 3 Years INVERTER AND SOLAR SYSTEMS EXPERIENCE.

Job Summary:

• Solar Client Services Engineers and installation engineers needed immediately in Kaduna.
• Respond to customer inquiries and requests for quotes.
• Manage engineers.
• Arrange site inspections.
• Generate daily, weekly and Monthly reports

Job Description:

• Conduct Site Inspections and write reports as well as recommendations for inverter, solar systems and Street lights.
• Install Inverter systems, Battery banks, Solar Systems, Streetlights etc.
• Video tape and take photos of all installations.
• Expert level knowledge of electricity load separations.
• All other Electrical installation tasks as assigned by Engineering team lead.

Requirements:

• Minimum of 3 years experience with installation of Inverter and Solar Systems.
• Proficiency in designing and configuring solar power and hybrid inverter power plants.
• Ability to follow simple instructions.

SALARY :

*N235,000 - N355,000 PER MONTH

*FREE RESTAURANT CATERED LUNCHES

*N1,000 - N2,000/day per diem daily meal allowance outside Kaduna

*N2,500 extra per diem daily meal allowance outside Nigeria.

*Free Hotel Accommodation outside Lagos

*N100,000 Yearly housing allowance after 24 months.

*Free 2-3 Bedroom apartment in KACHIA ROAD Area, Kaduna after 36 months of continuous successful employment (N1M -N1.5M)

* Free 3.5KVA INVERTER system at personal home after 36 months of employment (N1.5M value)

TO APPLY :

Send CV by email to :

ONLY QUALIFIED AND EXPERIENCED CANDIDATES NEED APPLY.

NO TELEPHONE CALLS, PLEASE.

AVAILABILITY : IMMEDIATE

CLOSING DATE - SEPTEMBER 20, 2025

Job Type: Full-time

Pay: ₦235, ₦355,000.00 per month